Orbitz

Dear ***, The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you arrived at the airport, and *** could not find your reservations, so you were denied boardingI appreciate the opportunity to review and
respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused youPlease know a response was sent to you on January 22, 2016, and I am sorry to hear that you did not receive itI am resending it to youAfter reviewing the reservations, I do show all flights were confirmed, and all tickets were properly issued on December 29, The original tickets (***, ***, ***, and ***) were issued via Orbitz.comTherefore, *** Airlines collected the full payment, in the amount of $ USDHowever, *** Airlines also processed an exchange on the ticketThis means any further change or refund request have to be addressed with the carrier directlyAs Orbitz did not process the exchange transaction; we retain no access to the new ticket/exchanged ticket infoAll control/authority and access becomes exclusive to the airline ***Please contact *** through one of the following methods: Log onto the airline's website at www.***.com and navigate to “contact us” and forward your concerns via e-mailPhone your concerns to: 1-***Airlines do require the customers to contact them directly regarding their service issues, especially if compensation is being requestedPlease understand that as a travel agency, flight cancellations are out of the control of Orbitz, and only the airline can verify the reasoning for the cancellation***, we value you as a customer, and as a gesture of goodwill, Orbitz has issued you a $USD future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number *** and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until January 22, ***, thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jabali ***

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to which hotels qualify to utilize your future travel *** towardsOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond
to your concernsPlease know that I do show a $future travel *** under case number ***Please know that your *** is valid towards any prepaid hotel booking. Once your booking has been confirmed, you will need to forward the case number provided, your new itinerary confirmation number, and the amount of the ***. Once your booking has been confirmed, the *** will be redeemed towards the credit card used to confirm the booking. Your *** request can be forwarded to the email address of ***@customercare.orbitz.comMs***, we please follow the directions provided above, and we will be happy to assist you; however, we are unable to grant your refund request of the hotel booking. Thank you again for the opportunity to address your concernsSincerely, *** *** Orbitz Customer Relations

June 30, Revdex.com Chicago, Illinois Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from *** *** (Revdex.com case number *** regarding the reward points. We understand *** *** wants to confirm their account and the rewardsOn June 30, 2017, we received receipt of the Revdex.com complaint Upon further researching, due to a system issue the customer’s orbucks were not reflecting at the time Orbitz can confirm the rewards are now reflecting on the customer’s account and is able to view and book the orbucks rewards for a reservation We apologize for any inconvenience this may have caused and would like to assure the customer’s business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention. Sincerely, *** *** Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you, I checked and the refund was processed
Sincerely,
*** ***

Dear Mr***, Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsPlease know that all of your feedback was reviewed and recognized. We certainly apologize if you feel that our previous response did not address your customer service experiences with our agents. Please be assured that all of this information was reviewed and recognized while researching your case for the refund processedMr***, we apologize again for your disappointing experience. We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, *** *** Orbitz Customer Relations Tell us why here

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are requesting a refund for your vacation package to Miami with Orbitz booking number *** due to a death in your familyI
appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to express my deepest sympathies for the loss of your loved one Please know I have contacted both *** *** *** and the *** ** *** Tampa Downtown and both suppliers have authorized a full refund for each reservation; therefore, a refund in the total amount of $has been processed to the original form of paymentThe amount will reflect on your balance within to business daysMr***, if you have any further questions or concerns, please let me knowWe appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

November 24,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from *** *** (Revdex.com complaint ***)We regret to hear Mr*** did not accept our response and/or resolution offered
Orbitz’s goal is to provide an exceptional customer experienceThe customer provided more information regarding the original complaint
We apologize for any inconvenience Mr*** encountered with the hotel reservation booked on our website
We would like to inform you, Orbitz has processed a refund of $back to the original form of payment used by Mr*** to book the hotel reservationAs a refund has been given and the issue has been resolved to the customer’s desired outcome, Orbitz considers this matter closed
Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear Ms***,
The Revdex.com has shared with us your
correspondence regarding your recent experience with OrbitzIt is my
understanding you are upset with the service you received when contacting
Orbitz to make a change to your reservationI
appreciate the opportunity to
respond to you
On behalf of Orbitz, I apologize for any frustration this
has caused you
Please know I was unable to find the reservation with the
information with your email address or phone numberCan you please provide me with the
Orbitz booking number, or email address used at the time of booking, so I can
review?
I look forward to hearing back from you
Sincerely,
*** ***
Orbitz Customer Relations
Chicago, IL

Initial Business Response /* (1000, 10, 2015/06/16) */
Dear Ms***,
The Revdex.com has shared your recent correspondence pertaining to your disappointment in the type of car received, and that your hotel was under constructionOn behalf of Orbitz, I apologize for your disappointing
experience, and appreciate the opportunity to review your account and respond to your concerns
Upon reviewing your account, I do show that you reserved a Air + Hotel +Car package booking for yourself under Orbitz locator PBORBXXXXXXXXXXUpon reviewing your reservation, I do show that the booking was confirmed directly via our websiteI do show that you contacted our Service Center on June 7, 2015, and requested to upgrade your car rental to a convertibleWe canceled and refunded the original car reservation, and rebooked your new reservation under PBORBXXXXXXXXXXThe new booking was reserved via Economy at the lowest price we had to offer for this type of vehicle, and it was at an offsite location; however, they do provide a shuttle serviceI have contacted Economy directly, and they have advised that a Chevy Camaro convertible was the type of car that was receivedIf you were initially mistakenly given a Volkswagon instead, this is only something that can be verified by Economy directly
Ms***, we certainly regret your disappointment with the hotel property, but the property does not have any alerts that they are still undergoing constructionWe are unable to offer a refund as the stay was completed; however, as previously advised, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.comPlease reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until June 16,
Ms***, we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
*** ***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 12, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were several concerns regarding the rental car and I understand them giving me the wrong type of car is an issue to deal directly with the rental car companyMy biggest concern was it was booked in the wrong name and I was never told you were switching me from an on airport site rental car business to one that was off site and I would need to take a shuttle toI specifically said I wanted to pick the car up at the airportIt was booked under Firova and my last name is *** and has been for yearsIf I did not find that error, I possibly could not have even gotten a carAs far as the hotel and the construction, the hotel says they have informed all their outside booking agencies of the construction and was forth coming when I called them pretending to inquireYou also said there was nothing you could do because the booking had been completed, yet when I called and the booking was still in progress, I was informed by Orbitz employee that under no circumstance could they change anything about my hotel reservation or could they refund me and I was not allowed to cancelI should not be punished because the booking is completed when I was not allowed to make changes when the booking was in progressI have used Orbitz times and have had problems times and I am not sure as to why you think a voucher that I have to use with Orbitz is acceptableI will not use Orbitz again and I am sure you would understand why if you had to walk up and down flights of stairs almost daily and had to relax by a pool to the sound of a jack hammer hours per day
Final Business Response /* (4000, 14, 2015/06/24) */
Dear Ms***,
Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns
Please know that I have reviewed your car rental booking, and the last name of Firova was listed as a traveler in the accountWe apologize that this was the name initially chosen, and the situation was correctedThe lowest priced option was given, and car rentals that offer shuttle service from the airport are still considered airport locations
Ms***, we certainly regret your disappointing experience, but we are unable to offer a refund for services that were renderedWe do hope that you decide to utilize the future travel voucher offered as compensation for your experienceWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
*** ***
Orbitz Customer Relations
Final Consumer Response /* (4200, 16, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution because they continue to say , although we made mistakes , your reservation is over Of course it is over I work full time and only have planned ahead vacations I tried to resolve during my vacation and nothing happened I could not cancel , drive home and have a do over employees have to ask for time off and get it approved I was forced to make the best of a bad situation but was never apologized for orbitz' mistakes or misleading information I will also note they only acknowledge and reply to portions of complaints Orbitz has the worst customer service I have ever experienced and do not care if ones vacation was delayed , ruined or anything else as long as they got their money They prove that by continually pointing out they can do nothing once the reservation is over ! Duh - my vacation is over and Orbitz misleading and failure to help me ruined a week off I will never get back !

Complaint: ***
I am rejecting this response because:This is incorrect, I did NOT decline to be relocated to another hotelThe customer service representative supervisor at Orbitz did attempt to relocate us to another hotel, however the information that was given to us for the hotel was erroneous; the number for for contacting the hotel was as was the name of the agent that the representative allegedly spoken to, this person did not existThis was stated in the statement that I initialed made.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I wa YELLED AT by an orbitz mamagerThey screwed up and refuse to take fault
Sincerely,***
***

Complaint: ***
I am rejecting this response because: A consumer (me) has no control over when the hotel that I BOOK IN ADVANCE chooses to delay placing the charge for the cost of the room until that actual time. I feel that Orbitz has purposely worded their offer this way, knowing full well that the charges will never be prepaid because that is not part of their procedures when booking is done through Orbitz.
I had previously attempted to use the $credit once before and got the same run-aroundTherefore I contacted Orbitz customer service, spoke to a live person, explained the situation and inquired whether or not I could submit the request after the fact. I was assured that this would be fine. Obviously that will not be the case and at this point I am too frustrated to go any further. Rest assured I will never utilize Orbitz again and I will be certain that my friends, family and anyone who will listen will hear about the inexcusable experience I had, and the inexcusable way I was treated after the fact
I appreciate your attempt to help and hope that this is recorded somewhere so that other travelers will be forewarned.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear Mr***
The Revdex.com has shared your recent correspondence pertaining to the validity of a canceled ticketI appreciate the opportunity to review your account and respond to your concerns
From your complaint, tickets
were booked via the website on September 8, for travel on November 2, Due to personal reasons, the trip was canceled on September 12, 2013; the credit with*** Airways was issued on the same dateYou have attempted to use the credit without successYou believe that Orbitz did not disclose the validity of the credit which resulted in a loss of the creditYou are asking Orbitz to honor the credit for future useFurthermore; your perception of Orbitz has become discontented due to the service you have received
Mr*** I do understand your concern in this regard, as airlines continue to add various charges in order to maintain costs; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website along with terms and conditions of sales
According to my research, the booking was made privately, meaning there was no assistance from a telesales representative to book over the phone
Additionally, the cancellation on September 12, was private; you were provided the details of the credit along with the validity of one year from the date of issue, September 8, Orbitz generated an email cancellation receipt which provided the details
As a travel agency, Orbitz is required to apply the applicable airline fare rules act the exact moment of the purchaseThe tickets were sold as non-refundable with restrictionsPlease understand Orbitz is only a purveyor of tickets for airline carriers we display on our siteThis entire fare was paid to the respected airline, and Orbitz is required to adhere to all the airline's rules and restrictions
Non-refundable ticket rules include airline waivers only in the event of the death of the traveler or spouseThis policy is consistent throughout the airline industry, and the same rules would apply if you had booked the ticket directly from the airline or another travel agency
If you review the credit card statement, on the date of purchase, all funds collected for the tickets were charged to*** Airways, not OrbitzAfter the validity date of September 8, 2014, the airline would purge the data and forfeit the creditThe airline would not have any data available to review your case and no extension of the credit from the purchase would be offered
Although I understand your frustration and dissatisfaction; we are confident that all pertinent information about the terms and conditions as well as the cancellation policy was presented to you during the booking process
Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented
Mr*** I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason Orbitz will not refund the amount desired of $
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After canceling the flight I was never informed of these rules that was stated to me last week when I tried to use some of the creditWe were not able to take the trip until now due to medical reasons
As far as looking at my charges, the credit card doesn't have history for anything past a year from today's date even after I opened a claim
Even when I called the number the other agent provided, they were shocked that I was not informed in writing when my ticket was canceled
Final Business Response /* (4000, 9, 2015/09/28) */
Dear Mr***
In your reply, you wrote about your dissatisfaction with a decision we had madeWe regret your continued disappointmentSince you have contacted us again, you clearly feel strongly about these issues
As I have explained previously; both the initial booking along with the cancellation were made privately; there was no contact with a telesales or customer service representative to verify the terms and conditions of the ticket and or credit
Tickets and or credits have only one year's validity; this is the policy of the airline,***, not Orbitz
As you have stated, the credit card statement is not viewable past one year; this would indicate data is not held after one year, as airlines have the same type of data holdings
The airline would not have any data available to review your case and no extension of the credit from the purchase would be offered
We have given this matter every consideration and at the same time, provided you detailed responses regarding it
We regret the enduring unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue
Sincerely,
***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2015/09/23) */
Dear***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you requested your reservation be changedHowever, when you arrived at the airport; you
found the exchange had not been processed, so you had to purchase new ticketsI appreciate the opportunity to review your account, and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this has caused
Please know we are currently still reviewing this issueCan you go ahead and provide receipts for the new tickets you purchased?
Thanks,
***
Orbitz Customer Relations
Chicago, IL

May 15,
Revdex.com
Orbitz.com - Complaint Department
Re: *** *** ** ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Mrs*** ***
We have further researched Ms*** complaint (Revdex.com case number *** regarding a refund due under the Orbitz Travel Protection Plan
Our records show this matter was resolved on May 11, when the customer contacted Orbitz.com and our agent refunded her itinerary in full, as authorized in our previous response. Orbitz now considers this matter to be closed
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case.
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

Dear MrReitinger,The Revdex.com has shared your recent correspondence pertaining to not being able to travel as scheduled due to not being aware of the airline imposed schedule change that occurred on your flight. On behalf of Orbitz, we apologize for any disappointment, and
appreciate the opportunity to review your account and respond to your concerns. At Orbitz, we do offer our customer the convenience of being able to access their booking via their “My Trips”. We make every effort to update all information regarding your flight details via this service. However, when airline imposed schedule changes occur, the change will occur in your itinerary, but may not always update on the Orbitz provided “My Trips” as the change was made by the airline directlyIt is recommended that flights are checkfor as quickly as this is allowed by the airline, especially when trips have been made far in advance. All updated flight information will be displayed during the cheprocess. Nevertheless, due to the confusion, I have processed a refund in the amount of $1,total back to your Visa card ending in 0732. Please allow to business days for the refund to process.We apologize again for the any disappointment. We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needsSincerely, Charlotte ***Orbitz Customer Relations Tell us why here

May 5, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***
Dear Revdex.com, Thank you for contacting Orbitz regarding the second rebuttal from our customerWe are responding to the consumer complaint from *** *** (Revdex.com case number ***). The second rebuttal is a rejection to providing additional commentsHowever, no new or additional information has been provided for Orbitz to considerAs such, there is no change to the resolution that has already been provided. Part of our response has been in replying to the Revdex.com regarding the complaint and providing the summary of events based on our notes and other recordsThe resolution that may assist our customer is information meant to provide awareness of what can be provided.We thank you the Revdex.com for allowing us to address this matterHowever, as no further information has been provided we are respectfully requesting that the case now be considered closed or resolvedSincerely,*** ***Corporate Customer Service

Initial Business Response /* (1000, 5, 2014/10/08) */
Dear Ms***
The Revdex.com has shared your recent correspondence pertaining to the flight changes associated with airline ticketsI appreciate the opportunity to review your account and respond to your concerns
On
behalf of Orbitz, I want to sincerely apologize for the inconvenience and confusion this has causedIn reviewing your reservations we regret that you didn't receive your airline schedule change notifications
I understand that you have booked a cruise and made arrangements to ensure there would be sufficient time to arrive before that
As a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number *** and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until October 8,
Ms*** we appreciate your business, and we hope you will provide us with a future opportunity to serve your travel planning needs
Sincerely,
***
Orbitz Customer Relations

Revdex.com
Complaint Department - Orbitz
Dear Revdex.com,
dir="LTR">Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** T *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service