Orbitz

Initial Business Response /* (1000, 13, 2015/05/12) */
Dear***
The Revdex.com has shared your recent correspondence with Orbitz Customer Relations regarding a $charge on your credit cardI appreciate the opportunity to review your account and respond to your
concerns
Please know, on the book and review page, we advise you of the total price you are being charged does include all taxes and feesThere is a link by the total price called taxes and fees includedIf you select this link, you will be advised of the following: Taxes and fees Display of fares, taxes and fees - Advertising: Fares shown in off-site and on-site advertisements include the service fee described below that may apply
Flight Cost Summary: On the Flight Cost Summary page and all subsequent pages leading to a booking, all mandatory taxes, charges (including fuel surcharges), service fees, and government and airport authority fees are either included in the fare or itemized separately to provide a total trip cost
Orbitz fees - Service Fee: Most airline tickets purchased on Orbitz.com do not include a service fee, but certain tickets carry a fee ranging from $to $The price quoted includes all taxes and fees, other than airline-specific charges such as baggage and seat assignment fees that vary from airline to airline
Due to the confusion, I have refunded the $service fee to the Master Card ending in *** You should see this post to your account within to business days
***, thank you for allowing me to review this situation with youWe appreciate your business, and we hope to have an opportunity to serve you in the future
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Complaint: ***
I am rejecting this response because:i already contacted *** airlines regarding the schedule change they madeThe uninformed me it was the responsibility of the travel agency Orbitz to inform me of any changes to flight schedule and rebook my itineraryOrbitz did not do thisThis is an issue with Orbitz and *** Airlines that I shouldn't have affected me. On on top of that I called Orbitz hours before my flight to great this sorted outOrbitz Rep out me on hold for half an hour each by different repsI spent a total of hours on hold with Orbit without any resolution causing me to miss my flightThis is totally unacceptable and Orbitz is at faultI missed important family event because of their screw up and terrible customer serviceThey need to reimburse my for this filesystem flight they booked me on the newer Thur longer routes and extended flight times and loss of vacation day as well
Sincerely,
*** ***

I've been trying all morning to book a round trip flight from Austin to Philadelphia for my family I found a non-stop flight for a decent price so I went for it When it was processing my payment I got an error message saying to try again later Now I have a pending transaction on my card for $and no plane tickets I can not buy tickets now until that pending charge is off my account So thank you for messing up my trip home to visit my parents so they can mean their grand daughter for the first time I wanted to travel there on June and fly back July 10, but now I get to wait 3-business days to get my money back so I can purchase my tickets elsewhere Now the flight will cost more especially for a non-stop, which is what I wanted since we're traveling with a 2-year old and an infant Thanks, Orbitz! You really screwed us!

Complaint: ***
The requested information from Orbita iz:
My account email is ***
** *** *** ***

Complaint: ***
I am rejecting this response because:After reading this paragraph "We are pleased to advise that we will be able to facilitate a refund of the $for the flights that were canceled by the airline due to being duplicateHowever, there are multiple reasons that an airline may cancel flightsWhen a ticket is purchased through Orbitz, and action hasn’t been taken directly with the airline by the customer, the customer should contact Orbitz to verify any refunds that they would like to request within the valid time of requesting a refundThe", I was confusedWhether should I treat their response as agreeing for my refund request? Only if they did agree for that, then I would accpet the responseBut it seems that they didn't finish their words and make their meanings clear enough.Thank you for your time and patience
Sincerely,
Xing ***

Initial Business Response /* (1000, 5, 2015/02/24) */
Dear Ms***
The Revdex.com has shared your recent correspondence pertaining to the dates confirmed on your airline reservations during your booking pathI appreciate the opportunity to review your account and
respond to your concerns
Upon reviewing your account, I do show that you reserved two separate one-way reservationsOne reservation is for you and your daughter traveling to San Antonio under Orbitz locator PBORBXXXXXXXXXXThe other reservation is also a one-way reservation for you only departing San Antonio and returning to Denver under Orbitz locator PBORBXXXXXXXXXX
Ms*** please know that I have thoroughly researched each of these bookings, and our website logs of your booking processBoth reservations were confirmed for the date of *** 2, Our website logs show that this was the date chosen and recapped throughout your booking processI have added a screen shot of the dates showing during your booking
Ms*** I wish that I could offer you a more favorable response, but as a travel agency, Orbitz is required to charge the $airline imposed change fee and any difference in fare if a change is made to a reservationI will be happy to waive the $Orbitz service fee per ticket, but we are not authorized to offer waivers on the airlines' feesPlease know that we do empathize with your situation, but we are unable to change your flights without charging the applicable fees
Sincerely,
*** ***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I clearly made the error I would take ownership of that errorI cannot explain why on the date that I made the reservations the screen showed *** 23rd but I was sent a reservation for May 2ndI have never had a problem making reservations with OrbitzSomething is not right hereSomething clearly went wrong and as a consumer I am paying the price for itMa'am, I do not believe that you are shackled to the rules of businessYou are a human being with compassion and understanding and enough instincts to know that if a customer is adamant that a transaction has gone wrong, then maybe it is time to put rules and money aside and reconsider the situationI love your companyI have saved a lot of money and travel headaches over many years with your company and I don't want to have to leave your company over thisPlease, please take another look at my situationI know what I bookedI know that you do not always have to stick to business rules and regulations because not every situation is black and whitePlease help me with this situation
Final Business Response /* (4000, 9, 2015/02/27) */
Dear Ms***
Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns
Please know that we are empathetic to your concernsHowever, I have thoroughly reviewed both reservations and our booking logsUnfortunately, the date of May 2, was chosen and confirmed on each separate booking
Ms*** please understand that as a travel agency, Orbitz does not hold the funds for the tickets reservedAirline tickets are charged to you by the airline directly, and we are not authorized to waive the rules on the reservationIf we had been contacted immediately, we could have courtesy canceled the reservations, but once that time period has passed, we are bound by the airline rules and restrictions
Ms*** we apologize again for your disappointment, but we are unable to waive the airline rules associated with the reservationI wish that I could offer you a more favorable response
Sincerely,
Charlotte ***
Orbitz Customer Relations

I will try to be as objective as possible in this complaintI booked my flight with Orbitz, but it was the worst service I have ever experience in any professional capacityI booked a round trip international flight that I had been scoping for a few weeksOrbitz advertised a price for a flight for over a week that when a purchase was attempted - the associated airline would say cost 60% more than initially advertised
When I called Orbitz to discuss the discrepancy - customer service explained that airlines are often a few minutes ahead on availability and there was nothing they could doThe price was not availableHowever, this price was advertised FOR A WEEKThis is illegal advertising - akin to a bait and switchI spoke with a supervisor in customer service that was unable to provide me with the advertised fare and said she would call me back once she spoke with her managerI was never called back
I called again several days later and spoke with a manager who said that all he could do was put in a technical request to investigate if Orbitz was at fault for the pricing differenceHe took my information and said I would hear back in 3-daysI never heard back
I booked a more expensive and more inconvenient flight as a result of this episode
Orbitz customer service was unhelpful and even dishonestThe website advertised prices
IN FACT: This flight is STILL being advertised incorrectlySee for yourselfLook up the multi-city itinerary 2/BOS-ATL DL at 6:35PM, 2/ATL-SJO DL at 9:45AM, 2/SJO-ATL DL at 2:PM, 2/ATL-BOS DL at 9:PMAdvertised at $535, being sold at $

March 10, Revdex.com *** * *** *** *** *** Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz.com is responding to the consumer complaint from *** *** (Revdex.com complaint *** regarding a flight itinerary cancellationUpon researching Ms*** complaint, we were unable to find the original itinerary which she claims was cancelled without noticeFurther research on the account for which she provided itinerary numbers shows no contact was ever made to customer support which would be able to assist with this type of issueIn this case we would suggest that the customer either contact customer support with the original itinerary number or provide more information such as email address used to book the reservation, or any case number that was possibly givenWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Tier Customer Service

Revdex.com
Orbitz- Complaint Department
face="Calibri" size="3">
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding their reservations
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website
Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
Tier Customer Service

I have attached the requested documentation, which includes a screen shot of the screen through which I selected "Confirm Flights". This did not work, however, as you can see from the attached email which includes the confirmed flight (of segment only)

February 24, 2018Revdex.comOrbitzComplaint DepartmentRe: Orbitz Case ** ***Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been
brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Orbitz is responding to the consumer complaint from *** *** *** *** *** *** regarding a package We understand Mr*** is seeking a refund for for a promotion not being applied to his recent package booked through OrbitzWe researched this matter further and our records show a flight and hotel package reservation was booked via our website on February 24, but Me*** or an authorized user to his Orbitz account, without the assistance of an Orbitz representative.We show Orbitz was contacted regarding a promo “Vacation75” being offered at the site but the customer not being about to find where to apply the codeThe agent documented they advised the customer he did not meet up the amount of $750/3days total as required per the rules of the promotionOnly met the amount of $was met hence the reason the indicator did not automatically appear to apply the code. However taking into account the customer’s experience as a onetime gesture of goodwill we have honored a refund of $to card ending 4389, you should expect to receive your refund within business daysWe apologize for any inconvenienced cause in this matter.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,*** ***Corporate Customer Service

I have used Orbitz since 2008, and I travel a lot For example, in my lifetime I have been to countries, and many several times I got this unidentified charge on my credit card for $from Orbitz I waited minutes on Orbitz phone line, and was then disconnected I phoned again, and minutes later spoke to an actual person The charge turned out to be a "cancellation fee" The event I was going to was canceled, so it wasn't due to my poor planning I did not know about this fee What bothers me, isn't the amount of money, obviously, but the lack of respect by both Orbitz people I spoke to on the phone They were rude and condescending tone of voice, total lack of sympathy, really angered me After all of the thousands of dollars I have spent over the years with Orbitz, this is how customer support treats me? I am going to *** or some other place from now on Orbitz is penny wise, and pound foolish

Initial Business Response /* (1000, 5, 2014/01/30) */
Dear Mr***,
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to you concern
Unfortunately, with the information provided, *** *** and email address
***@gmail.com, we did not find a *** reservation; or any information that corresponded with your concern
We did find that Orbitz Member *** ***, ***@gmail.com, does correspond with Orbitz confirmation PBORBXXXXXXXXXX/APXXXXXXNRIZYJ0EHowever, this reservation is for *** Airlines travel from *** *** *** to *** ** *** round-tripI did see that it had been booked on January 6, and courtesy cancelled, for full airline refund of $418USD, on January 7, This information is provided within the member account and able to be verified by reviewing the credit card statementThere were no other reservations found, past or present, associated with this Orbitz Member Account
Mr***, if there is another Orbitz Reservation or Orbitz Member Account in question; please do provide the Orbitz Confirmation number and member email addressWith further information, I will be able to find and review your specific reservation/billing concernRegrettably, however, with the information previously provided in your complaint, there is no further info available
Please do review your credit card statement for the *** charge, for the correct "Merchant" infoIf the Merchant is "Orbitz or OWW" with additional the proper Orbitz Member, and billing info, I will be able to further investigate this issue
Thank you for sharing your concernPlease do let me know if further assistance is needed in this matter
Kind Regards,
*** ***
Orbitz Customer Relations
*** **
Final Consumer Response /* (4200, 13, 2014/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they admitted that their advertisment was misleadind
I demand a full refund to credit card and I have never met a company with such bad customer service as orbitz.com
Final Business Response /* (4000, 11, 2014/02/06) */
Hi Mr***,
Thank you for providing the Orbitz Confirmation # PBORBXXXXXXXXXX
I have reviewed the electronic records for the online booking session and your attempts to cancel
I agree that our advisement regarding "Courtesy Cancellation" was misleading
Our advisement at the time of booking/confirmation showed that courtesy cancellation would be available until 11PM ESTHowever, courtesy cancellation, by airline fare rule and airport operations/control polices is only available until Hours Prior to departure, if allowed at allThis I'm sure in review of your online session, caused confusion and delay in resolving the immediate reservation concern - " I just booked, how do I get my refund"I appreciated your dilemma
Please understand, I did find that 'cancellation' was available online, this option was not selected, as no refund would be possible - the ticket as booked was "non-refundable"Further I did find that Orbitz was not contacted via chat, social media, email, or in staying on the line to reach a representative
In addition, ***, regrettably, was not contacted either for any cancellation or change prior to departure January 7, As a result, as you were advised, the airline tagged your reservation "No Show" because the itinerary was not cancelled prior to departureAnd ,unfortunately, as *** holds the funds for this reservation, Orbitz is not able to offer refund
Regardless, of the many ways in which the reservation, and airline credit would have been "preserved" - as I mentioned, I believe our initial advisement was in error
Therefore, as an amicable resolution, I'd like to offer a $550USD Orbitz Prepaid Hotel , Vacation Package, or Air booking Future Travel VoucherOur voucher is offered as a sign of our commitment to youHere are the instructions for your voucher:
When you make your next Prepaid Hotel, Vacation Package, or Air Booking via Orbitz.com, email the Orbitz Travel Document/Confirmation to us at ***@orbitz.com , and request to redeem your voucher # XXXXXXXOrbitz will then issue credit to the card used for the new bookingYour voucher is valid until February 6,
Mr***, please do let me know if you have further questions or concernsWe value your business and sincerely hope for future opportunity to restore your confidence in our service and site
Kind Regards,
*** ***
Orbitz Customer Relations
Chicago, IL

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear Mr***,
The Revdex.com has shared your recent correspondence pertaining to your disappointment that the fare for the flight itinerary chosen increased before you could confirm the bookingOn behalf of OrbitzI apologize
for your disappointment, and appreciate the opportunity to review your account and respond to your concerns
Orbitz goal is to offer the lowest fare available to our customersHowever, all fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airline
Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel timesOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible
Mr***, I have reviewed your account under the email address of *** and I do not show any bookings confirmed via OrbitzNevertheless, we do apologize for your disappointment in our services, but please understand that Orbitz does not charge you directly for airline reservationsAirline fares are not guaranteed until ticketed, and we are unable to offer a refund if a fare increasesI wish we could offer you a more favorable responseWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
Charlotte ***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My time is just as valuable as Orbitz and to take the time to fill out and submit the form and then get no explanation for not getting tickets and redoing and resubmitting the form and having to figure out on my own as to why took my timeI should have been notified immediatelyThe price should be honored once you are in the process of filling out the necessary paper work for tickets, you have logged on the site at the appropriate time for that priceThis practice is very poor business, if your in a store to purchase something the price is not changed while you are filling out the paper work for the item!
Final Business Response /* (4000, 9, 2015/06/19) */
Dear Mr***,
Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns
Please know that airline fares are based on specific classes of serviceThe airline only releases so many seats per fareIf the lower fare is confirmed by other passengers before you have completed your reservation, that fare will no longer be availableAirline availability is made available to all travel agencies and the airline themselves as wellOrbitz does not charge you directly for airline tickets, and airlines do not guarantee their fares until the ticket has been issued
Mr***, we apologize again for your disappointment, but we are unable to offer a refund if a fare is no longer availableThank you again for the opportunity to address your concerns
Sincerely,
Charlotte ***
Orbitz Customer Relations

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your refund. I appreciate this opportunity to respond to your concernsPer my previous email sent to the Revdex.com on February 12, Orbitz has refunded the airline's cancel fee in
the amount of $to your account ending in ***. Furthermore, I advised should you want the $future travel voucher surrendered to please advise me. However, I did not receive a response from you to surrender the voucher. I apologize for any confusion this may have causedToday, per your request, I have surrendered the voucher in the amount of $to your account ending in ***. Please allow to business days for the refund to appear on your account. Thank you again for the opportunity to address your concernsSincerely, *** *** Orbitz Customer Relations Chicago, IL

March 28,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint ***) regarding the customer service issues.
Our records show on December 9, 2016, Ms*** self-booked an Orbitz.com flight, hotel and car package reservation via booking number *** with a commencing travel date of March 23, We understand from the customer’s complaint, she received poor customer service when trying to change the travel dates on her reservationThe customer is requesting for her travel commencing date to be changed to March 24,
Upon researching the customer’s complaint, we can confirm that on March 16, 2017, when Ms*** brought his matter to our attention, her package reservation travel date was changed to March 24, We can also confirm, several refunds were processed due to the insurance purchased by the customer
Orbitz’s goal is to provide an exceptional customer experienceWe regret any inconvenience encountered by Ms*** with our customer service representatives and the comments received have been sent to our higher level of supervisors for review to improve the training of our staff and the quality of service we offer
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Support

December 2, Revdex.com Orbitz Complaint Department Re: *** Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns
which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotelWe understand Mr*** had an unpleasant experience regarding a recent hotel booked using OrbitzPlease be advised when reservations are booked through our website the information is transferred to the hotel instantly via email, or fax, etc however depending on the hotel’s data base systems the time it takes for the reservation to be received can vary We apologize for any inconvenience this any have caused However taking into account your experience we would like to offer a $Orbitz Travel Coupon that can be redeemed toward the future purchase of an Orbitz Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within your accountYou will receive a separate email with the associated Terms & ConditionsWe hope you will allow us the opportunity to improve upon your experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Customer Service

Complaint: ***
I am rejecting this response because:While I can appreciate your attempt at keeping information safe, I assure you that you have not looked into this matter fully. I see in your response that you have referred to me as Ms., meaning that I am female. As I would have to be to become pregnant. It has been brought to my attention that the recording you all have of this conversation on 01/27/was a male caller. The only phone call I made to Orbitz was in fact on 02/24/2016, well after the fact that you all had my reservation canceled. I do not believe that you have fully investigated this matter and would like all recordings pulled. I also DID NOT receive any email notification that I needed to provide any sort of follow up. In fact the person I spoke to on 02/24/stated that it may be in my junk mail. Now I ask you, why would all other emails come directly to my mail box and this "supposed" notification of medical proof go to my junk mail. You all have perfected the art of talking circles around your customers until they simply walk away. All I am asking is for this to be made right. I am a single FEMALE, and I can provide whatever proof you need to prove that I am such, and that you all in fact did allow another party to cancel a reservation without my permission. This just can not be acceptable. I have had to go to great lengths and many hours to protect my identity and follow up with you all, with very little to NO response. In fact, it has not been until I filed a complaint with Revdex.com that anyone has listened to me, much let take the time to respond. I would like to also hear the recording on 01/27/that you all claim you administer to calls, as proof that you have in fact looked into this matter fully and completelyIt is extremely upsetting that all this could happen, and with no regard to myself or my experience.
Sincerely,
*** ***

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding when you contacted the Iron Gate Inn they advised they were overbooked and you were upset with the service you received when
contacting our customer service regarding the situationI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Hotels, just like the airlines, do overbook and on occasion will exceed overbooking ratios. This process is solely controlled by the individual hotels and or their representative companies. On occasion we find these hotels are unsuccessful in closing their inventory allowing customers the ability to still book roomsWhen these situations occur the hotel is responsible for finding accommodations for the guests they have inconveniencedWhile we received confirmation from the property for your reservation, we were not notified of the overbooking Mr***, we also understand you were upset with the amount of time it took to receive your refund for the reservationPlease understand the refund was processed immediately, but we have no control of how quickly the bank or card company makes that credit available to the customer Please know we regret the service you received was less than satisfactory. Comments such as yours are read by numerous people within Orbitz and help shape our policies and practices. It is never our intent to inconvenience our clients and it is disheartening when our clients feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available. We would like to assure you that your business is important to us; therefore, as a courtesy, we have provided your online Orbitz account with a $Travel Coupon that can be redeemed toward the future purchase of an Orbitz Special Rate Hotel either as a standalone reservationThe coupon is valid for one year from the date of issue and is immediately accessible within your account We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, *** *** Orbitz Customer Relations Chicago, IL

May 09, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Orbitz Case *** Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms*** ***Orbitz, Incis once again responding to the consumer complaint from Ms*** *** regarding a hotel refund requestI’ve personally checked Ms*** account for any possible approvals received from anyone regarding her itinerary, and none are shown on the accountWe have contacted the hotel directly and they have confirmed per Revenue Management and Sales Operations for *** *** *** there was no approval that was provided by management for any refund to the customerOrbitz has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfactionWe have once again determined no refund will be provided to Ms*** At this time we have no other option than to ask the Revdex.com to close this caseWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Tier Customer Service