Otter Products LLC

I paid $for a phone case that is supposed to be the bestThis life proof case for my droid turbo makes horrible vibrating noises making it nearly impossible to complete a phone callThese noises can be heard on both ends of the call!

Dear ***, Thanks for reaching out to us and sorry for any delays.We have looked into your issue further and determined that as long as you are using authentic EarPods that came with your ***, along with your LifeProof case, the volume controls should still work, as long as this is for
general useWe do see we sent you the GUHA and not the swim adapter, which does not have the same functionalitiesWe are happy to send you two or three of these GUHAs (***) so you can test your issue furtherWe do ask you absolutely assure these are installed correctly and that you have absolutely verified you are using authentic Apple EarPods, as we cannot assure the compatibility of our product with third party productsWe are too far outside of purchase (half a year) to process a refund, and are unclear why we were not alerted earlier to the issueWe can sometimes offer a little wiggle room on a return (a week or two) but we cannot make an exception at the half year mark.Please let us know if you would like us to send you those GUHAs and if you have any further questions.Best,Sarah

I purchased a Lifeproof FRE for my *** ** *** when I upgraded my phone at ***I purchased the case for a lot of reasons, but mostly because I have an active lifestyleI wanted to make sure my very expensive *** was covered from dirt, water, snow and dropsI ran into a problem, I went into a salt water pool, I dropped my phone in the pool went and got it from the deep end, come to find out the Lifeproof case failed, got my *** soaked so it stopped working! I submitted a claim about a month or so ago, they approved my claim, I sent what I needed back to the companyA month later from the claim date, this company sent me an email stating "You have been charged this amount because we have not received the defective device and LifeProof case, or because your defective products were received at our service provider and it was determined you provided incorrect information when you filed your service request or your claim was otherwise found to be invalid." I was charged $

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Life proof has send me in different occasions the wrong phone which by the way they knew since s I made the claim the very first time the it was register wrong for some reason every time I have send them back their equipment this past Friday the 9th day of September they send the right phone after I have make a complaint with the Revdex.com but only to find out that they send the wrong case for it this time , I try calling them but no answer I was on the phone for at least minutes at this point I really don't know what to do I'm really aggravated about this situation

Complaint: ***
I am rejecting this response because: I have already informed Lifeproof of the manner and all they did is send me more faulty headphone jacks They do not work If they continue to send me faulty headphone jacks, that does not matter I do not want more faulty product, I want my money back because I paid $for something that doesn't work The problem is their product There are hundreds of reviews online that have the same exact problem.Also, I paid $for this product, but they offer it for $on *** How is that legal?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,Thanks for reaching out to us and sorry for any continued distress this may have caused.Our cases do not act as insurance policies or warranties on the device, and there is simply no exception on thisThere are some pretty specific federal guidelines on warranties, and we strictly abide by themThese guidelines specify that manufacturer warranties are pretty strictly for the product that the manufacturer makesWe do see this is very upsetting for you, and we want to remind you that we absolutely stand by our offer to refund you on the cost of the case, so that you can get a little chunk of money backWe just need those three photos, as specified. Please let us know if you have any questions.Best,Sarah

All of our cases are water tested before leaving the factory to ensure that they are functioning correctlyWe do ask that a customer complete the water test upon receiving the product and at regular intervals throughout the life of the case to ensure that it continues to offer the proper protectionIf the case becomes damaged or stops functioning we are able to replace the case for up to one year after the date of purchaseGenerally we are able to extend the time frame for the warranty as long as we still have product availableIn this instance we would be able to replace the case with the same case or a different case and waive our standard shipping and handling fee

The people I spoke with could not provide any informationI had multiple people tell me they couldn't do anything for me and sit in silence I would ask what my next step was to getting my phone and case replaced and they said to try and call back in a few hours or the next day This went on for daysI had multiple supervisors tell me they would call me back and not one of them did I never received any communication from them by email or phone call The phone was supposed to be shipped a week ago and as of right now, days later, I finally receive an email for ***tracking info It will now be delivered tomorrow when I have communicated numerous times the phone has to be delivered no later than today because I will be out of townOnce again they fail in the communications and have it delivered when I am unable to receive it They company seems very incompetentI had employees tell me how many complaints they get daily because of the way things are handled internallyI

All of our cases come with a limited one year warranty that covers any damage to the caseIf the case should become damaged or stop functioning we are able to replace the case for up to one year after the original date of purchase In order for a case to leave our factories it must
successfully pass a water testWe ask that upon receiving the case and at regular intervals throughout the life of the case a customer complete the water test to ensure that it is functioning correctly. While our cases are an additional layer of protection they are not a guarantee that a device will never become damagedWe are able to replace the case for you with a case of your choice but will be unable to offer any compensation for the device itself

Complaint: ***
I am rejecting this response because:
It is crap!
Regards,
*** ***

Lifeproof stands behind all products that are manufactured by testing them before release and providing a warranty that allows us to replace the case should any damages to the case occurUnder our manufactures warranty, we can only provide coverage for products we manufactureLifeproof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeproofAs for the color you were sent for your replacement case, we would be more than able to send out the correct color that you have by simply contacting our customer service department

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Sorry I didnt see response in time, but if the Revdex.com reviewed my compliant versus the answer provided by LifeProof, it would have been very easit to see it is impossible to do what they ask in their process, that was my whole compliant I really dont have the time to continually foll- that is reason many folks dont LifeProof is vercy deceptive in its process at minimum If you close this out without further review, than I guess I did what I though was right If the Revdex.com is getting more responses about this company, I hope you dont let them off hook so easily

Complaint: ***
I am rejecting this response because:I will clarify once again for you Lifeproof, because of the so called "waterproof" case I bought from you I have a broken phoneI do my care if it is in your policy to not pay for phones that are broken due to your poorly made productIt is immoral and frankly a shady business practice to guarantee a phone will stay dry and when it fails you do not compensate the consumer due to your awfully made and poorly designed productI will ask again that you provide me with a new phone that was broken on your terms or give me compensation for a new phoneI will take this as far as I need toI am extremely angered by the way you have chose to handle the situation in which it is your fault to the fullest extentThis is not my fault what so ever, I don't understand why I would have to pay for something that is not my faultThe ball is in your court, choose how to proceed or I will for you
Regards,
*** ***

Dear ***,Thanks for reaching out to us and sorry for any delays.While we apologize you have not been fully satisfied with the case, we simply don't do third party refunds.We do see that we have waived fees for you previously, but what I am able to offer is to get you any case you
like, aside from a battery case, just to help you outThis includes tablet casesAll we need to process that is the serial number off of your casePlease understand this is a really big exception, but we want to help you out the best we can. Please let us know if you have any questions.Best,Sarah

This company advertises cases that's SUPPOSED to protect your phone from being damaged, but that is not the case This is the second time I've had my screen repaired after being cracked n an otter box caseThey tod me they can only give me another case which would do me no good because they don't work!

Dear ***,Thanks for reaching out to usWe apologize this has been a distressing experience for you.We do want to re-iterate that we are unable to assist with your deviceThe LifeProof case does not act as insurance, and we cannot warranty something we have not manufacturedI would be
happy to send you a link to the Limited Warranty text on our website if you like. Additionally, we want to apologize for any confusion around the Total Water Protection ProgramIt probably should not have been presented as it wasTWPP is only available through *** as it is essentially a ***-exclusive product, and always has been. Lastly, we want to apologize if you feel you had been treated rudely in any way over the phoneOur managers are highly trained and precise about what we can and cannot offer to customersWe are unable to replace devices in any way, under any circumstanceOur stating this is not meant in a disrespectful wayIt is simply not something we can offerNo one you would speak to over the phone would be able to give you a different answer. It does look like we were able to send you a warranty replacementPlease let us know through the incident if there is any difficulty with receiving that. Please let us know if you have any questions.Best,***

Internet purchase fraud
Otterbox
Order Number: ***
Order Date: 01/08/
SERIALIZED OUTR PLSTC SAM COM GALXY SEDGE WHETSTONE BLUE
Item No: ***
SLIPCOVER SAMSUNG COM *** SEDGE BLACK
Item No: ***
Received
SERIALIZED OUTR PLSTC SAM COM GALXY SEDGE Bahama BLUE
SLIPCOVER SAMSUNG COM *** SEDGE BLACK
Item No: ***
Do not want Bahama Blue case
Reported incorrect product to Otter Products on Aug 17, (Incident ***) and have been in email discussion with '[email protected]' ever since
Otter Products claims to not have Whetstone Blue available now and is not responding positively to repeated requests for a refund of the purchaseOtter Products Customer Service repeatedly attempted to force me to accept Bahama Blue case; even when I repeatedly declined that product
Otter Products online refund system is not working, it stops to function after the order number has been input and proc

We had a life proof case for a **He took the cover off of the phone and the glass on the phone was crackedWe called the company and they do not stand behind their products if they do not work like they are advertised to doIf the phone gets wet while in the case or breaks, they do not cover itSo we paid $for a case that is supposed to protect our device, but failed to do so

I purchased otter boxs for my phones and other devices because they have a LIFETIME warrantyWell I called to have one replaced and was told it is to old so no warrantySo I would like my complete purchase price refunded so I can purchase a case that will not advertise a LIFETIME warranty