Otter Products LLC

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Sorry I didnt see response in time, but if the Revdex.com reviewed my compliant versus the answer provided by LifeProof, it would have been very easit to see it is impossible to do what they ask in their process, that was my whole compliant I really dont have the time to continually foll- that is reason many folks dont LifeProof is vercy deceptive in its process at minimum If you close this out without further review, than I guess I did what I though was right If the Revdex.com is getting more responses about this company, I hope you dont let them off hook so easily

I purchased a Lifeproof 5C FRE series *** caseI purchased the items solely for the Lifeproof "Four Proof" protection; Water, Dirt, Snow, and DropA video on their website shows individuals purposely jumping into a lake/water, demonstrating their Four Proof protection for waterThe purchase was made on January 18th 2016, and installed upon delivery on January I closely followed installation instructions
On July 2016, my phone was in it's case in my pocket then accidentally submerged in pool water less than foot for less than secondsThe Four Proof protection was relating to water and Lifeproof only wishes to reimburse me for the faulty product, not the damage to my *** cause by their statements

The people I spoke with could not provide any informationI had multiple people tell me they couldn't do anything for me and sit in silence I would ask what my next step was to getting my phone and case replaced and they said to try and call back in a few hours or the next day This went on for daysI had multiple supervisors tell me they would call me back and not one of them did I never received any communication from them by email or phone call The phone was supposed to be shipped a week ago and as of right now, days later, I finally receive an email for ***tracking info It will now be delivered tomorrow when I have communicated numerous times the phone has to be delivered no later than today because I will be out of townOnce again they fail in the communications and have it delivered when I am unable to receive it They company seems very incompetentI had employees tell me how many complaints they get daily because of the way things are handled internallyI

This company advertises cases that's SUPPOSED to protect your phone from being damaged, but that is not the case This is the second time I've had my screen repaired after being cracked n an otter box caseThey tod me they can only give me another case which would do me no good because they don't work!

Purchased a LifeProof, water resistant, phone case, through third-party retailer (*** ***)LifeProof product deemed to be defective by retailer and manufacturerManufacturer offers year warranty against workmanship and defects, and product is within said timeframeManufacturer offered full refund for phone case; however states no responsibility for replacing damaged deviceManufacturer states that an extended warranty plan must be purchased within days of original product purchase in order to cover device replacement; although, this information is not available to consumers within their product packaging or enclosed warranty informationLifeProof customer services representatives become very confrontational when provided with this information, further stating that it is, indeed, included within the products packagingTo further confirm the fact that it is not included, I have visited three authorized *** retailers, and have opened + packages, of LifeProof's w

I have been unable to contact Otter box to request a warranty exchange for my defective Otter Box Defender case for *Phone * since December 28, I have tried to request the warranty exchange using otterbox.com online warranty claim tool but the webpage doesn't work at all and just kick me back to the beginning of the processAlso I have tried to contact them over the phone times on January 2, and but I was on hold for over minutes and had to hang up because nobody ever answered my callMy last attempt to contact Otter box was by using the online email contact tool on January but that also didn't worked and took be back to the blank contact pageMy otter box case was purchased on March 8, on *** and is still under warranty but it has been impossible to contact anyone or use the online tool to request an exchange under the manufacturers warranty

Internet purchase fraud
Otterbox
Order Number: ***
Order Date: 01/08/
SERIALIZED OUTR PLSTC SAM COM GALXY SEDGE WHETSTONE BLUE
Item No: ***
SLIPCOVER SAMSUNG COM *** SEDGE BLACK
Item No: ***
Received
SERIALIZED OUTR PLSTC SAM COM GALXY SEDGE Bahama BLUE
SLIPCOVER SAMSUNG COM *** SEDGE BLACK
Item No: ***
Do not want Bahama Blue case
Reported incorrect product to Otter Products on Aug 17, (Incident ***) and have been in email discussion with '[email protected]' ever since
Otter Products claims to not have Whetstone Blue available now and is not responding positively to repeated requests for a refund of the purchaseOtter Products Customer Service repeatedly attempted to force me to accept Bahama Blue case; even when I repeatedly declined that product
Otter Products online refund system is not working, it stops to function after the order number has been input and proc

My husband purchased a LifeProof case for our son's IPOD *** on his birthday 8/5/He used the produce correctly and did a water test before putting it in the poolThe packaging states that the product is "fully submersible to ftOur pool is feetUpon filing it in the pool, his IPOD *** stopped workingHe purchased the case due to the what packaging statesThis is fraudulentMy son is out of a IPOD *** because he trusted that the LIFE PROOF case would protect his productWe will to be reimbursed for the IPOD ***It will do no good to acquire another LIFEPROOF case if it is not trusted to protect now defective IPOD ***

first I brought this Fre lifeproof case back in july 27-2016, reason I got this case is on the case stated Total defense from water, dirt and drops, dive deeper submersible to feet for hour , and water proofed, so I decide to get this case, went to the water park with friends so I enjoyed this case was protected from water, for hoursshowed friends how good they are , then Hours later was going to get onto the lazy pool to take some nice picture so I noticed there's water get into my phone, called the company due to the damage of my case plus phoneasked if they will do anything to help me, since they claimed to be water proof and such, lady said they wont do anything beside replacing the case , the whole thing is not about replacing the case is about the phone and memories of the phone that's something I lost and can't never get them back I just want them to responsible for their words, peoples pay lot of money for this.and once it damage or didn't meet the quality they

All of our cases come with a limited one year warranty that helps you receive a replacement case if yours should become damaged or stop functioningIn the future to receive a warranty replacement you can contact us via phone, ***, or online
at https://www.otterbox.com/en-us/warranty-claimThis time I will be able to process the replacement for you please let me know what type of case you have and the color of your case and I will waive our standard shipping and handling fee and send a replacement to you

Dear ***,Thanks for getting back to usI apologize for the lateness of my reply.I set up a new incident for you: ***I was not sure if you wanted to use the email address from this complaint or the email address in your original incidentI took the liberty of sending it to the one in your original incident.You can just send those photos in a reply email, taking care not to change the subject line of the email. You may also give us a call at P:888-533-0735, and reference that incident number if you have any additional questions or concerns. Please let us know if you have any questions.Best,Sarah

Complaint: ***
I am rejecting this response because:
Regards,
M *** The dispute has been canceled and they said that they have not requested any money back from the merchant as it was just requested a couple of days again and they did not have time to work the case, they did not have a reference number to provide since a dispute was not actually created yet I did get a email saying that the return was received and part of the refund was issued already If you could issue the remainder of the credit They told me that if I did not get the full refund to let them know and they will start the dispute process again Thanks

Complaint: ***
I am rejecting this response because: the lady who call me on 9/her name is *** ** and she send a shipping label for ups that was addressed to AUSTIN TX,USA I have track that label number and is been delivered on 9/at 10;am
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Why would I want a replacement of the case? I want a refund for the case! I will not put any of my electronics in another Otterbox, or LifeProof case. You make claims about the protection you offer, but fail to take responsibility when your products fail. I had a lengthy response written but I think this will suffice. Keep your refund, Keep your case! I will cheat me out of the replacement of my phone, but I will make sure it is made up in lost revenue
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I'm still not happy with the response After reading all the reviews on this case stating it leaked, there should be a class action lawsuit!
Regards,
*** ***

We do strive to make the most durable case on the market for our customers and their devices however that does not guarantee that a device will never become damagedOur limited one year warranty is in place to replace a case if it should become damaged or stop functioningWe do want to help our customers as much as possible but we do have to operate within the constraints of our warranty policiesOur warranty is for replacement not refundWe are able to offer you a replacement of your choice for that device or a different device and waive our standard shipping and handling fee

Revdex.com:
I have reviewed the response made by the business, and find that this resolution, although not the result I hoped for, will suffice
Regards,
*** ***

Phone case is "lifeproof" yet my month old phone im still paying for has a shattered screen and is hardly usableAll they had to say was sorry sometimes it dosen't always worki use my phone for work and business and its frustrating that I paid dollars for a case because they say they have a warranty on your phone when its in the case turns out its only for the caseNow a brand new *** is usless

Complaint: ***
I am rejecting this response because:I am being offered something of lesser value than what I originally paid foralso have a damaged device sounds like it will not be covered for repair/replacement from you guysI still have the original box as well as the defective case with a completely SWOLLEN battery your guys warranty makes it very difficult for the consumer having that once it's purchased, regardless of what happens after, the most you guys will ever do is send another one of your cases
Regards,
*** ***

We are willing and able to replace your case we simply need you to contact *** and follow the instructions