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Otter Products LLC

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Reviews Otter Products LLC

Otter Products LLC Reviews (1997)

Complaint: ***
I am rejecting this response because:i am sick of getting the run aroundI just noticed that Sarah admitted that the swim adapters they have do not accommodate the volume controlsSo even if they do ship me the "correct" ones, they are still not going to workOne person tells me the volume controls should work with the Apple EarPods, the next person tells me the volume controls don't work....Just stop the nonsense and give me a refund based on the fact that the product was falsely advertised
Regards,
***

Brad new case tested for leaps and the first time I feel in water a few days later it leaked and my I phone was water damaged causing 300+ in cost

Dear ***,Thanks for reaching out to us and sorry for any delays.We do charge a nominal Shipping and Handling fee on warrantiesThis was actually begun due to customer feedback: a majority of customers preferred to have a quicker turn-around on warranties in exchange for this feeWe do apologize
if you found this upsetting in any way. I am happy to waive your fee on a one-time basis, especially as it looks like you just purchased your caseThat said, I cannot find your original incident from having called usPerhaps it was under another set of contact information? At any rate, if you could make sure you get us some more details about the case (we need the serial number(s) from inside the case, the model of your phone and the color of your Defender case), as well as verify the correct contact information for that warranty, we can go ahead and ship that out to you with no feeBear in mind, this is a one-time exception and we cannot make this exception again.Please let us know if you have any questions.Best,Sarah

Dear ***,Thanks for getting back to us and sorry for any continued frustration this may have caused.Unfortunately, we will not be able to assist you with a warranty on this caseWe cannot warranty lost or stolen items: the only exception we were able to make was on the chance that the case had been purchased from us, but it appears that under these circumstances, we cannot make that odd exception. We are happy to offer you 25% on your next purchase: this is a discount we generally do not giveThis discount may be applied when calling us, pending there are no existing discounts online.Please let us know if you have any questions.Best,***

We do complete several tests on the cases to ensure that they meet our high standards of durabilityWhile we work to make the most durable and protective case on the market we can not guarantee that a device will never become damaged however I will forward your observations and concerns to our marketing team for considerationWhile we are unable to offer any compensation for the device we are able to offer you a case of your choice for this device or a different deviceWe are also able to waive our standard shipping and handling fee of $

Hi My name is *** *** and I purchased a phone case on 4/9/from *** *** it was advertised as drop proof and screen protection advisement and materially breached the contractThis product was purchased to protect my device instead it has failed to protect my device
, I have called *** *** who says call Otterbox so I called otterbox office to but no one has returned my calls,I sent certified letters to corporate address no replies via mail or phone The product materially breached the contractMoreover, the New Jersey Law Against Consumer Fraud N.J.S.A56:8-seqis one of the most expansive and remedial Fraud statutes in the countryThis device was earning in excess of $1,per monthWe have lost earnings of $1,not including lost contracts and future income, phone repairs, and emotional distressPlease be advised this email is my second notice and final noticeBased on the above, and in an effort to avoid protracted litigation, please contact me with

I purchased a new phone not even 24hrs ago and bought an "Otter Box" for itThis case states that it has "Otterbox Certified Drop Protection." I dropped my phone a little less than waist high, and now it is shattered and has cracks all over the screenWhen I called their customer service line they basically told me there is nothing they can do but they could get me a new caseWhy would I want to replace a case that did not work properly? I believe that they should not be able to advertise that it has "drop protection" when clearly it doesn't protect against dropping

Dear ***,I am very sorry to hear that your case did not perform as expectedWhile we are not able to repair or replace your device, we would be happy to refund the original purchase price of your caseTo complete your refund, we will need the following documentation: 1)
Standard Warranty Case Photo:• Your entire case, including parts that are not damaged• Any design or pattern on your case, such as camouflage• Your handwritten name, current date, and signature• The Serial number or product code found inside your case 2) Damaged Device Photo:• Damaged phone or tablet• Your handwritten name, current date, and signature3) Purchase Receipt or invoice:• Purchase date (within the last months)• Case or product that was purchased• Purchase price• Retailer contact information, including phone number• Your handwritten name & current datePlease reply to this email with any additional questions or concerns, or with the necessary documentsWe can only accept JPEG and PNG filesThank you!***

Dear ***,Thanks for reaching out to us and sorry for any delays.We do apologize if it has been an upsetting situation. I can assure you the word "guarantee" is not found anywhere on our packaging, and there is no implied guarantee, warranty or insurance coverage on your device through any element of our packaging or promotional materialsFailures of the case are almost impossible to pinpoint to the exact moment and cause: there could be a small tear that was undetected at the moment the case and phone entered the water, an error with sealing the plugs, an incorrectly done water test before installation of the case or a variety of other events that may have happened. In addition to the insert that comes with each case, most of our packages have a link to the location on our website that explains the limited warrantyHere is that link:https://www.lifeproof.com/en-us/warranty-full.htmlWe are extremely happy to assist with a refund on your case, if you can get us the requested information.Please let us know if we may be of further assistance.Best,Sarah

Complaint: ***
I am rejecting this response because: I have received the case and it has the same issue with the gappingI am wanting to just refund the case at this pint and look into another company for a case
Regards,
*** ***

Complaint: ***
I am rejecting this response because:***,I have asked to have have someone from the executive team to contact me at once!! It isimperative I speak directly with someone in this division***.Regards,
*** ***

This is the second warranty replacement of accessory I purchased Otterbox cable is breaking too frequently, and I will not pay an additional fee for another warranty replacement
Item purchased from *** ***: Jul 17,
Item replaced from Otterbox: Aug 26,
Item broken againOtterbox asking to charge additional fees for replacement

With all our warranties we replace the case you have with the same caseWe do offer exceptions to send out a different case, but for the same device and understand that those expectations were not explained previouslyWe would be more than able to send you out a case for your *Phone * under our warranty or provide assistance with placement of an order for the *Phone *

Dear ***,I am very sorry to hear that your case did not perform as expectedWhile we are not able to repair or replace your device, we would be happy to refund the original purchase price of your caseTo complete your refund, we will need the following documentation: 1)
Standard Warranty Case Photo:• Your entire case, including parts that are not damaged• Any design or pattern on your case, such as camouflage• Your handwritten name, current date, and signature• The Serial number or product code found inside your case? 2) Damaged Device Photo:• Damaged phone or tablet• Your handwritten name, current date, and signature3) Purchase Receipt or invoice:• Purchase date (within the last months)• Case or product that was purchased• Purchase price• Retailer contact information, including phone number• Your handwritten name & current datePlease reply to this email with any additional questions or concerns, or with the necessary documentsThank you!Stephanie

The phone case I purchased stopped working about weeks after I purchased itThey have a no hassle warranty policy it took them over a month back and forth to warranty the case and it's not working againThey kept a second case I had to warranty stating they no longer carry the case but in fact they still sell the caseI lost the money I had to pay to send it back for warranty purposes and they will no longer respond to any emailTheir customer service says there's nothing they can do only warranty compliance can take care of that but they won't respondSo there's no one tonreaolve my issue

Complaint: ***
I am rejecting this response because: At this time I am rejecting the resolution only because a resolution has not been proposed, but I am working with the company on a solution.
Regards,
*** ***

I have always had an Otterbox case and have never had an issue until nowI purchased the Otterbox Defender for the *** *** * and it continually falls out of the holsterI have had to replace the phone twice now since november because of thisOtterbox continues to deny that there is a problem but almost every review online agrees with me, even if they gave it a good ratingI have gone through the warranty process times (with *** and with otterbox) and the new case is no differentI tried to replace it again but now they want to charge me shipping

Dear ***,Thanks for reaching out to us and sorry for any delays. I was able to find *** *** initial warranty claim, Incident ***We wanted to make sure we had a complete understanding of your issue. Per our limited warranty, we are unable to assist with devicesThis
is clearly stated on our website and in an insert that comes with each and every LifeProof caseHere is that text:https://www.lifeproof.com/en-us/warranty-full.html Device damage may result from a variety of issues, including, but not limited to: an incorrectly administered water test, an undetected crack or scratch in the case, an improperly installed case, plugs not sealed, or any combination of these occurrencesWe test our cases extensively, but we cannot be there for every second in the life of the case and the phone to assure proper usage. We absolutely warranty our cases whether they are purchased from us or from *** ***I believe there is some confusion on our warranty overallIt may be because the representative may have mentioned TWPP (Total Water Protection Program), which is available only through an exclusive partnership with VerizonThis is a program that assists in replacing devices that have suffered water damage while inside one of our cases, but it is very specific and separate from our product warranty It probably made the call much more confusing and we apologize if we created that confusion. We are happy to do a third party refund on your case, or at least see if you qualifyThis is what we need:1) Standard Warranty Case Photo:• Your entire case, including parts that are not damaged• Any design or pattern on your case, such as camouflage• Your handwritten name, current date, and signature• The Serial number or product code found inside your case 2) Damaged Device Photo:• Damaged phone or tablet (If your phone was water damaged, then we will need documentation of that specific damage)• Your handwritten name, current date, and signature3) Purchase Receipt or invoice:• Purchase date (within the last months)• Case or product that was purchased• Purchase price• Retailer contact information, including phone number• Your handwritten name & current datePlease let us know if you have any questions.Best,Sarah

I purchased an *** in the beginning of September and on the same day I bought a Lifeproof nuud case to protect my purchaseAfter about a month or so the case had some issues and I contacted the company for a replacement which was grantedAfter receiving the case I had experienced another issue with the replacement and upon calling I find out that they are now charging customers for shipping, when I asked why they said it was to "expedite the process" but the person agreed to wieve the fee as this was my second time calling to replace a defective productThe whole "expedition" excuse was nothing more than just a way the company could save money as the case actually took twice as long as the original replacement which was before the new system was implementedFor my second replacement I requested a different product (lifeproof fré) to see if it would be more reliable and I was told that it was doable and that they had a new thing where they could send me just the case without the

***, Thanks so much for getting back to us I completely understand if those colors are not to your liking Generally, we do proceed with like for like product replacements but I am willing to make an exception for this circumstance We do only have one RealTree case available for the iPhone 5/5S Fre case at the moment called Dark Flat Earth Please take a look at the link below to view this product and let me know if this will appease the situation! RealTree Fre: http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=8... Hope this email finds you well!Best Regards, ***OtterBox

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Address: 209 S Meldrum St, Fort Collins, Colorado, United States, 80521-2603

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