Otter Products LLC

Complaint: ***
I am rejecting this response because:
It is meaningless
You are currently offering 15% off on select cases and I can find a 10% off coupon simply by goggling it. OTTERis available to anyone
It is clear you have no interest in making this right.
Regards,
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*** ** ***I reject the business' response because I have already sent in all the required photos on Tuesday June 30, 2015.
Regards,
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Thank you for the clarification. I reject the business' response. The desired resolution is the replacement of the phone that was damaged. The phone was purchased at a *** store, documented by the copy of the receipt that was previously provided. The time frame is well within the year of purchase, also documented by the same receipt. The phone was registered on the way out of the parking lot for the total water protection plan as my son sat next to me in the car and did soCan’t prove that because it was on the phone that was damaged. When we first contacted Lifeproof, there was no problem finding my son's account, although we were told that since it worked when we first tested it, the phone would not be covered. Since that date Lifeproof has been unable to re-find his account.Lets cut out the continued semantics of Lifeproof not being able to fine his warranty accountHaving the company who is responsible for replacing the phone say they can't find the paperwork so they don't have to pay seems extremely crooked. Bottom line, does Lifeproof stand behind their productIf yes, replace the phoneIf no, then the product is garbage and people need to know the company will not stand behind its product. Thank you for your assistance. *** ***

My wife and I purchased the Lifeproof *** ** case After my wife followed the instructions, even going as far as to go online and saw instructions on how to properly apply the case to her phone We took it to a steamy area on vacation, but never submerged it into the water Her phone stopped working, and we returned home We went to *** who confirmed water damage We called and spoke with someone from the company who said that because we bought it at Bestbuy, and not another retailer, there was no warranty and they absolved themselves of any damage to the phone After some persuasion, they agreed to refund us for the case I pay for insurance on the phone, which has a $deductible I would like that paid by the company that sold me a phone, which on the box says that it is waterproof up to feet This is clear and blatant advertisement

Case was purchased in December by March of I had to get a replacement case from Otterbox because it broke in the lower right front corner by the NOTE stylus the replacement they sent broke in the same exact spot in July this time it caused the phone to breakThey also claim the case to be dust proof and I work around a product called steel shot for a shot blasterThe shot is larger then a dust particle but was ending up in the case by the back glassI have owned otterbox products for many devices and not a single one had broke before this NOTE case

LifeProof advertises their cases are water proof, when in fact, they are not
These cases are $100, and claim that they are water proof and drop proofMy phone fell on less than foot of water, and water got in it and broke my $iphone!
When I called to ask about their warranty, they said they could not anything about my phone! This is clearly advertising and should not be allowed to continue to sell such faulty product

Brad new case tested for leaps and the first time I feel in water a few days later it leaked and my I phone was water damaged causing 300+ in cost

Dear ***,Thanks for getting back to us and sorry for any continued frustration this may have caused.Unfortunately, we will not be able to assist you with a warranty on this caseWe cannot warranty lost or stolen items: the only exception we were able to make was on the chance that the case had been purchased from us, but it appears that under these circumstances, we cannot make that odd exception. We are happy to offer you 25% on your next purchase: this is a discount we generally do not giveThis discount may be applied when calling us, pending there are no existing discounts online.Please let us know if you have any questions.Best,***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I brought phone cases from LIfeProof After a few months I had problems with all three cases Originally bought the cases with the knowledge of the warranty which is being advertised and promoted When I put in for the order of the replacement I had to pay $per case and I believe taxes After receiving the order and got different colors than what was order I didn't want to call and have to pay again for a replacementThe second order was done in July Now two of the cases has problems again making them again not waterproof I called to speak with customer service and was told that they will do the replacement Then a week later received a email not a callback that it can not be done that I need to send back the cases to the research team I called and spoke with customer service this morning 9/to get a customer service rep who could only read the email back to me Then was supposedly given a manager by only the name of Mellissa who couldn't told me it came from an

Dear ***,Thanks for letting us know of your continued concern, and sorry for any additional time invested in the issue. We do hope the current case being shipped will resolve your issuesPlease do not hesitate to contact us with any concerns or updates.Best,***

I purchased a phone case for my phone and I have had to be sent a replacement several times now due to the same problem and I called to see how I just get refunded my money and I was told I can only get a replacementand I do not wish to deal with the constant warranty claims , I would rather just purchase another product

Complaint: ***
I am rejecting this response because:i am sick of getting the run aroundI just noticed that Sarah admitted that the swim adapters they have do not accommodate the volume controlsSo even if they do ship me the "correct" ones, they are still not going to workOne person tells me the volume controls should work with the Apple EarPods, the next person tells me the volume controls don't work....Just stop the nonsense and give me a refund based on the fact that the product was falsely advertised
Regards,
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We do complete several tests on the cases to ensure that they meet our high standards of durabilityWhile we work to make the most durable and protective case on the market we can not guarantee that a device will never become damaged however I will forward your observations and concerns to our marketing team for considerationWhile we are unable to offer any compensation for the device we are able to offer you a case of your choice for this device or a different deviceWe are also able to waive our standard shipping and handling fee of $

I purchased a new phone not even 24hrs ago and bought an "Otter Box" for itThis case states that it has "Otterbox Certified Drop Protection." I dropped my phone a little less than waist high, and now it is shattered and has cracks all over the screenWhen I called their customer service line they basically told me there is nothing they can do but they could get me a new caseWhy would I want to replace a case that did not work properly? I believe that they should not be able to advertise that it has "drop protection" when clearly it doesn't protect against dropping

I am clarifying the reslolution to the disputeI would like an apology for my phone breaking as well as maybe store credit for another caseMy case isn't broken but I know you can't pay for my phone so there's not much of a dispute

Dear ***,Thanks for reaching out to us and sorry for any delays.I have made a one-time exception for processing that warranty without a fee and placed the orderJust to clarify, we are still offering that one-year warrantyThis has not changedThe only thing that has changed is how we process it
The vast majority of customers indicated they preferred a nominal shipping and handling fee to minimize turn-arounds in the warranty process, and it is absolutely our prerogative to change the warranty process as seen fit. Please know that, moving forward, we will need to ask for this shipping and handling fee.Please let us know if you have any questions.Best,***

Dear ***,Thanks for reaching out to us and sorry for any delays.We do charge a nominal Shipping and Handling fee on warrantiesThis was actually begun due to customer feedback: a majority of customers preferred to have a quicker turn-around on warranties in exchange for this feeWe do apologize
if you found this upsetting in any way. I am happy to waive your fee on a one-time basis, especially as it looks like you just purchased your caseThat said, I cannot find your original incident from having called usPerhaps it was under another set of contact information? At any rate, if you could make sure you get us some more details about the case (we need the serial number(s) from inside the case, the model of your phone and the color of your Defender case), as well as verify the correct contact information for that warranty, we can go ahead and ship that out to you with no feeBear in mind, this is a one-time exception and we cannot make this exception again.Please let us know if you have any questions.Best,Sarah

While we are able to replace your phone case, our warranty specifically states that we are unable to repair or replace any devices that are not manufactured by usAccording to our Limited Global Product Warranty, found at (https://www.lifeproof.com/en-us/global-warranty.html);Otter Products, LLC
(dba OtterBox and LifeProof) and its affiliated companies worldwide (collectively “Otter”) warrants its products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (“Warranty Period”)Otter does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Otter

Hi My name is *** *** and I purchased a phone case on 4/9/from *** *** it was advertised as drop proof and screen protection advisement and materially breached the contractThis product was purchased to protect my device instead it has failed to protect my device
, I have called *** *** who says call Otterbox so I called otterbox office to but no one has returned my calls,I sent certified letters to corporate address no replies via mail or phone The product materially breached the contractMoreover, the New Jersey Law Against Consumer Fraud N.J.S.A56:8-seqis one of the most expansive and remedial Fraud statutes in the countryThis device was earning in excess of $1,per monthWe have lost earnings of $1,not including lost contracts and future income, phone repairs, and emotional distressPlease be advised this email is my second notice and final noticeBased on the above, and in an effort to avoid protracted litigation, please contact me with