Outside Outfitters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ I am the ownerOur system would not allow us to send this creditI called to get this arranged and the customer will be sent a checkThis is a system issue and we will get it resolvedIt is not an attempt to delay the refund Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response will be accepted upon receipt of full refund of cancelled orderExcuse after excuse, over and over is not acceptable

Complaint: [redacted] I am rejecting this response because: The merchant went silent for days and even weeks at a time, before giving me other optionsTheir unwillingness to refund my money was incredibly frustrating as they tried to direct me to buying a comprable product that I had zero interest inIt took over month to get my money back from the initial request for a refundI had to file a dispute with my credit card company to get my money backTHE MERCHANT NEVER REFUNDED MY MONEYMy experience with Outside Outfitter's was beyond sub par and I would highly encourage any shopper who visits this site Sincerely, [redacted]

This customer's order was on back order and he was notified via email about the stock situationThe item he ordered was actually pulled from stock and re-entered due to incorrect manufacturer pricing enteredWe were going to honor the price sold to this customer for this order but these had to be restockedAgain, he was notified about thisAfter emailing, the customer wanted to cancelled and we processed the credit back to him in full for $

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ We sincerely apologize for the delay with the creditThe customer's card had expired and we called and was given the new card information and provided a full refund

We apologize for the delay with credit and cancellationThe customer has received a full credit back for the order from the bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ I am the ownerI called this customer on the phoneWe have been experience a high call volumeWe are returning calls as quickly as possibleThis order has been settled Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) - 10/9/I placed a Web order to Outside Outfitters for a size XL Blaze Orange Marmot Trail Wind Hoody at a price of $ -After a week passed I attempted to get order status but no one answered my phone calls or email(Their contract says shipment of Marmot products in days maximum)After the third day not being able to contact them, I checked the Yelp reviews for this businessSee http:// [redacted] /outside-outfitters-earth-city people experienced the same thing as I was experiencingThey provided the lowest review possible -10/19/Call from [redacted] at Cascade OutfittersI told him that I cancelled my order since they did not honor their agreement to ship my product within days and wanted a refund -10/20/Email received from [redacted] of Outside OutfittersIt said to please allow another days for shipmentI sent an email reply stating that I had cancelled the order on 10/19/during my conversation with [redacted] and wanted my money refunded 10/21/Revdex.com email sent to me asked if it was correct the matter had been successfully resolvedIt has not been resolvedThey did not fulfil their delivery contractI want the order canceled and a prompt refund Final Business Response / [redacted] (2000, 15, 2015/11/23) */ We have finalized the credit back to [redacted] and we have been in communication with him daily until he confirmed that the funds were indeed transferred to his account a few weeks ago

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, but I had to file a complaint before they seriously communicated with me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did call the company and the gentleman I spoke with did take my credit card over the phone and reported the amount as being credited back to me in fullUnfortunately no refund ever appeared in my bank account so while the business may believe it has refunded my money it has notI'm not going to call them with any more credit card numbers as trust has been lostThank you for your time addressing the complaint Sincerely, [redacted] ***

We greatly apologize for the back order on the item and understand you ended up wanting to cancel this off your order and not wait for the back orderWe have provided a full credit of the back order itemThis has been completed

Complaint: [redacted] "The customer has received a full credit back for the order from the bank" - Translation: the customer had to contact his credit card issuer for a chargeback because Outside Outfitters was unwilling to cancel the order or provide a refund after failing to meet the purchase terms This organization has been dishonest from the start Save yourself some trouble and don't, under any circumstances, do business with Outside Outfitters They will do what they can to screw customers despite the claim on their website that, "our business is customer service." Yeah, right

We apologize for the delay on your productwhen you canceled we ended up processing the refund at that time, but there was a delay and we apologize for thatWe have finalized your refund, and emailed you your refund confirmationIf you have any other questions please contact us

Complaint: [redacted] I am rejecting this response because: You have previously lied via email and said the order shipped Now you say you can't process a credit becuase I opened up a dispute with my credit card You have lied before and I refuse to cancel the dispute till a credit is issued Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thanks I finally got my refund. Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

We were in communication about the order with this customer throughoutWe processed a credit immediately as soon as she cancelledWe worked with her on the order and the timeline but, she cancelled and we then provided the creditThis has been completed

Initial Business Response / [redacted] (1000, 8, 2015/12/02) */ we switched credit card processor and couldn't refund her right awayonce we received a authorization from the new credit card processor we were able to give her a creditThis has been taken care of and this complaint is resolved Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received no credit or refund to my credit cardThey continue to say they will or it's coming, but it never does!!

The consumer has received a full creditthe order fulfillment time was over estimated by the customerThis was a misunderstanding on her partWe did speak directly with the customer and this has been responded to and resolvedShe canceled the order and we processed the credit

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ I am the ownerIt was sent to the customer and emails on the order status were sent to the customerThis was shipped in a timely mannerSorry for any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response from the business ownerFirst of all I asked for the order to be cancelled by phone and by e-mail and he/she still shipped the order a week and a half after I made the request without ever getting a responseSecond, I received the order today and it was not the right orderI have the paper work that came in the box with my order as well as e-mail notification of the order I placed and I received the wrong orderI ordered a REGULAR left zip mountain hardwear ratio sleeping bag and they sent me a LONG mountain hardwear sleeping bagI would like to ship the order back for free and get all my money backThe order was not shipped in a timely manner and my phone calls and e-mails were never responded toPLEASE GIVE ME ALL MY MONEY BACK