Outside Outfitters

We are more than willing to credit the customer but this is stuck in a charge back situationthey disputed the charge with their credit cardThis should resolve itself if they stop the charge from going throughThey initiated the charge back very quickly, within or days of canceling the
order

This order was delivered to the customer and they issued a dispute with their bank on thisThey have kept the jacket and have their money back with thisWe are asking that they return the jacket or drop the disputeWe have been emailing this customer with status updates originally and now with
the request to get the jacket back or drop the dispute - we've been in communication with the customer throughout

We apologize for the delayThe credit for this order has already been processed

This refund has been processed back in full to the customerWe had upgraded from one processing software to a different version and it caused a delay - we greatly apologize for this delay

Initial Business Response /* (1000, 6, 2015/10/20) */
I am the ownerI have responded by phone and let them know how to make a returnReturn instructions are on our websiteI'm sorry this customer did not get a response quickly enoughSorry for any inconvenienceWe are returning phone calls as
quickly as possible

The consumer has received full credit around the first of August it must have processed after filing this complaintThis should be resolved

We have finalized the customer's creditWe have experienced a volume increase with the current season and, at times, can have a backup of emails and tasksWe worked through this and are working on a more advanced CRM system to help us outWe greatly apologize for the this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We sincerely apologize for the shipment. Sometimes, the order has already shipped from our warehouse and cannot be cancelled or is in between processes. Overall, we are sorry that this was processed and then the credit took extra time. This customer has received a full credit back
for the order from the bank

We have emailed the customer and he has been credited in full, the credit was finalized and processed

Initial Business Response /* (1000, 5, 2015/07/15) */
The credit has been finalized for this customer and we apologies for the delay in the orderThere were some issues with our supplier and this has now been resolvedWe work very hard not to have this type of issues but it was beyond our
control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

The customer has received a full credit back for the order from the bankPart of the delay with this order is because there was a notice from the brand manufacturer that these wheels were recalled and restricted and we notified the customer about this before shipping out the wheels and asked him if
he wanted a different wheelsetWe feel we were in consistent communication with this customer overall

Initial Business Response /* (1000, 5, 2015/09/16) */
We apologize for the bicycle mounted rack mix upThis was a simple mistake on our part and we have quickly provided a correct rack to the customer at no extra charge and express shipped the product to the customerThis was just an honest
mistake with part numbers labeled on the product and absolutely do not intend to provide inaccurate parts to customersThis a rare case for us and we pride ourselves on accurate parts and orders going to customersAgain, we sincerely apologize

Complaint: ***
I am rejecting this response because:Outside Outfitters did not refund me my money, "my bank" reversed the charges for meThat is the only reason I got my money back, there
are several people still having the same problem with this companyPlease contact your bank or credit card company and they can get you your money back
Sincerely,
*** ***

This customer was notified of a supplier warehouse move from 8/- 8/which caused a delayThis notification was upfront on the checkout of the website and on the shipping page before he placed the order with usWe were upfront about this timeline and were in communication throughoutWe
provided a full credit quickly as soon as the customer cancelled his order of $This has been completed

We shipped the product in full and it was delivered to the customerWe communicated that we had qty of the tires they ordered and had to bring in a qty from a supplemental supplier to complete their orderThey approved this initially via emailWe shipped the product to them per our communication with themThe product had already shipped out from our warehouse and we could therefore not cancel the order at that timeWe've emailed and talked with this customer numerous times before, after, and during their orderWe have been more than happy to accept a return but they refused the package and have already received a refundAt this time, the order has been completed and they have received a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to meToday a refund credit in the proper amount appeared on my credit card account. Therefore this complaint is now resolved. Thank you for your assistance
Sincerely,
*** ***

This refund has been processed back from the customer, from their bankWe verified that they have received their money back and marked accordingly in our system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***