Outside Outfitters

We were in communication with you and a full credit was providedWe are here and availableWe have specific phone hours and, at times, we have experienced high volume days especially during a change of seasons

This customer has indeed received a full refund through his bankHe is asking that we also provide a creditAt this time, we cannot provide double the refund back to the customerWe have confirmed that he has indeed received a full refund

I am rejecting this response because:
I have not received your credit refund as of today, 11th of August 2016!
Sincerely,
[redacted]

We apologize for the delay. The credit for this order has already been processed.

This customer has been sent a full credit. this too should already be resolved.

We apologize for the delay with the credit and cancellation.  This customer has received a full credit back for the order from the bank.

Complaint: [redacted]
I am rejecting this response because:
Their (Outside outfitters) response indicates that they gave me more information than they actually did. I was notified that they did not have the item in stock due to their distributors error and that they would set up an alert when it was in stock. They never informed me of any price error and honoring the given price, that's completely absurd they would throw that in there. I was only notified that they made an error and that when it was in stock, they would notify me. I did cancel my order and waited a month for the refund. After emailing them they said it would be refunded, after a week I called and never got an answer so I proceeded to go to Revdex.com in which they responded and issued my refund ASAP. Without Revdex.com, I doubt I would have gotten it in that timeframe. I also received an email asking to pull my Revdex.com complaint. Sorry, learn to deal with customers better and this wouldn't happen. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We canceled our order prior to the product being sent. I called the company on the 15th of November and was informed that the product was not yet shipped. I sent an email requesting they cancel the order. Two hours later I received a call informing me they were shipping the product on the 16th. My husband called the 15th and they confirmed that it was not yet shipped but stayed that is "semantics". We refused the package that was mailed and had it returned to sender. The company has not answered or returned our calls for the past two weeks. 
Sincerely,
[redacted]

We are greatly sorry for the inconvenience there was a hold on these products at the supplier. We since got that taken care of, but it did put a delay on your order. We sincerely apologize about the delay. We have processed your refund and sent you a receipt by email. We made sure you were refunded...

and sorry for the inconvenience with the product supply.

Initial Business Response /* (1000, 6, 2015/10/20) */
I am the owner. I have contacted this customer. I am trying to work our retrieving this shipment and provide a refund to this customer. I have contacted the customer and we are working to get this finalized immediately.

Initial Business Response /* (1000, 6, 2015/10/20) */
I am the owner. Our system would not allow us to send this credit. I called to get this arranged and the customer will be sent a check. This is a system issue and we will get it resolved. It is not an attempt to delay the refund
Initial...

Consumer Rebuttal /* (3000, 8, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response will be accepted upon receipt of full refund of cancelled order. Excuse after excuse, over and over is not acceptable.

Initial Business Response /* (1000, 7, 2015/06/17) */
We did have a supplier who shut down due to installation of a new inventory and accounting system. They shut down for a week, which turned into 3 weeks. We called and contacted our customer by email and phone. Some orders were cancelled or...

put on back order status. We have given this customer a credit, and deeply regret this uncontrollable delay.

This customer's order was on back order and he was notified via email about the stock situation. The item he ordered was actually pulled from stock and re-entered due to incorrect manufacturer pricing entered. We were going to honor the price sold to this customer for this order but these had to be...

restocked. Again, he was notified about this. After emailing, the customer wanted to cancelled and we processed the credit back to him in full for $124.90.

The consumer has received a full credit. the order fulfillment time was over estimated by the customer. This was a misunderstanding on her part. We did speak directly with the customer and this has been responded to and resolved. She canceled the order and we processed the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks I finally got my refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because:
I did not receive my refund upon cancelling the order. I received my refund over a moth later only because I disputed the fraudulent activity with my bank, and my bank was kind enough to help me take my money back from them!! And yes, we were in contact but it was never through the company's initiative. They emailed me a receipt for my order but they never gave me a tracking number(even after I asked for one), they never updated me on the status of my order, they never bothered to tell me that my package wasn't being delivered. We were in contact only because I was calling them all the time and sometimes they would answer. The contact was useless though because [redacted] would just give me a different excuse every time I called. The contact was not helpful, it was annoying to the point where it made me cringe. I deeply regretted doing business with this company. To emphasize my point further, don't listen to anything these people say!!
Sincerely,
[redacted]

Complaint: [redacted]
"The customer has received a full credit back for the order from the bank" - Translation: the customer had to contact his credit card issuer for a...

chargeback because Outside Outfitters was unwilling to cancel the order or provide a refund after failing to meet the purchase terms.  This organization has been dishonest from the start.  Save yourself some trouble and don't, under any circumstances, do business with Outside Outfitters.  They will do what they can to screw customers despite the claim on their website that, "our business is customer service." Yeah, right...

Initial Business Response /* (1000, 10, 2015/11/06) */
I am the owner. This has been credited back to the customer. I am sorry for any inconvenience. This has been taken care of. At times, we see that the card holders bank may take extra time but this has been complete.

Initial Business Response /* (1000, 6, 2015/10/20) */
I am the owner. It was sent to the customer and emails on the order status were sent to the customer. This was shipped in a timely manner. Sorry for any inconvenience.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I do not accept this response from the business owner. First of all I asked for the order to be cancelled by phone and by e-mail and he/she still shipped the order a week and a half after I made the request without ever getting a response. Second, I received the order today and it was not the right order. I have the paper work that came in the box with my order as well as e-mail notification of the order I placed and I received the wrong order. I ordered a REGULAR left zip mountain hardwear ratio 15 sleeping bag and they sent me a LONG mountain hardwear sleeping bag. I would like to ship the order back for free and get all my money back. The order was not shipped in a timely manner and my phone calls and e-mails were never responded to. PLEASE GIVE ME ALL MY MONEY BACK.

The consumer has already received full credit to his credit card. This should be resolved with the customer.