Overseas Adventure Travel

December 7, RE: Case# [redacted] To Whom It May Concern: We are sorry that Complaint does not find our response satisfactoryWe have offered detailed explanations to Complainants issues both through email and in response to the Revdex.com, and we consider this matter closed Sincerely, [redacted] Traveler Relations

Re: Case # [redacted] To Whom It May Concern:When Complainant called us to book this trip he was informed by our call center that the pricing was incorrect No deposit was taken and no sale occurred After further investigation we explained it to Complainant that we are not able to offer the erroneous priceWhile we are very sorry that the mistake occurred and for any ill-feeling this caused Complainant, we do reserve the right to correct pricing errors as previously explainedThis error has been corrected for all future promotions and should not be repeated.Sincerely, [redacted] Traveler Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

June 27, RE: Case# [redacted] To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Overseas Adventure Travel (“OAT”) trip called “Ultimate Africa” scheduled to be departing on May 8, After reviewing Complainant’s concerns, we have determined that this was not properly handled at the time that he spoke with usWe have determined that the correct course of action is to refund Complainant the amount of $449.97, which we are rounding up to $I have advised Complainant of this, and he was satisfied with my responseIf there are any further questions regarding this issue, I can be reached at [redacted] extension *** Sincerely, [redacted] Traveler Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the tour guide is a liarwe were told it was going to be hot wear shorts if you want to!!! I do what I am told ask any of the members that were on the trip from my group that he said thisthey can call me at 518/857/thanks Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company is referring to "terms and conditions" that I accepted for another trip entirely These terms obviously do not carry over from trip to trip since they have you accept the "terms and conditions" for each trip you book Why did I have to accept the "terms and conditions" for the trip I booked in May, since I had accepted them three or four years ago for another trip with ***? The company offered me a trip at one price which I accepted and then tried to book They then invoiced me for nearly double the offered amount Isn't that bait and switch? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am dismayed that they consider the responsibility of clarity on the customer The information would have not been misunderstood if the flyer was clear and forthcoming The consumer is misled with the cost and the stated two dates for that promotion The onus of the responsibility falls on the company The consumer is being misled deliberately Their response is not only unfair but shows poor " best practice" and not in line with the goals of the Revdex.com Finally, I call it appalling that they would insult the intelligence of the consumer (myself) by claiming I was confused Regards, [redacted]

August 11, RE: Case# [redacted] To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Can advertisement that Complainant received In all of our advertising, use of the word “from” indicates a base price for a trip, which can vary based on the date of the trip and other options added to the tripThese small flyers have very limited room for information, so we indicate the lowest possible price and dates that were available with a discountIn fact, the November departure is, as indicated in the flyer, available at a discount of $800.00, so it can be arranged for $1,per personOther November dates are also available for $1,We’re sorry Complainant was confused by our literature, but we will not lower the October price below its discounted price, which is $2,If there are any further questions regarding this issue, I can be reached at [redacted] *** Sincerely, [redacted] Traveler Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We were told $600, we expect that in cash, not creditWith Oats history with us, we will never travel with themSo what is the credit really worth to us Regards, [redacted]

March 21, RE: Case# [redacted] To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Grand Circle Foudnation (“GCF”) trip called “Cuba: Camaguey to Havana” departing on March 1, We have been in contact with Complainant in regards to this issue, as the airline did not initially make us aware of the lost baggageAt this time, the luggage has been located and is being held by [redacted] , our partner in CubaThey are being sent today by ***, and we expect them to be delivered by Wednesday, March If there are any further questions regarding this issue, I can be reached at [redacted] extension *** Sincerely, [redacted] Traveler Relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please do not close the complaint The telephone # provided by the company is invalid Also, I never received a phone call advising me of their decision.Best regards***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Again, fake newsI did not receive a call from OAT, I agreed to nothingI was sent voucher for next tripReally! I will never travel with them, and the voucher is as worthless as the paper written onI want the cash back, no voucherI never gave them a voucher for the insuranceI had to send a check, or credit card Regards, [redacted]

RevDex.com: [redacted] is this travel company's insurance. I paid $500 per trip, $1500 to be insured should I not be able to take the trips. My husband died and I was in the hospital and unable to take the trips and they refuse to reimburse me, all of the information, hospital records, doctors, medical records were provided to [redacted] Grand Circle Travel's insurance company. I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . [redacted] is this travel company's insurance. I paid $500 per trip, $1500 to be insured should I not be able to take the trips. My husband died and I was in the hospital and unable to take the trips and they refuse to reimburse me, all of the information, hospital records, doctors, medical records were provided to [redacted] ***, Grand Circle Travel's insurance company. Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

December 7, 2017RE: Case#*** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Overseas Adventure
Travel (“O.A.T.”) trip called “Real Affordable Peru” that departed on September 19, 2017. In speaking with the Trip Leader that guided Complainant, we find that Complainant and all travelers on this trip were warned about the severity of the mosquitoes at Machu PicchuThe trip leader did not recommend wearing shorts, recommending instead long pants (hiking pants preferred) and long sleeved shirts, both with plenty of insect repellentThe Trip Leader also recommended where to buy insect repellant if travelers had not brought their own and told them to make sure that it was a repellent with high DDT.After Complainant was suffering, the Trip Leader gave information about using *** and antihistamines on the bites, but Complainant declined, even after the Trip Leader gave a map to the pharmacyThe trip Leader also offered to take Complainant to get medical attention, but this was declined as well.We are very sorry that the Complainant suffered this situation on our tour, but we don’t feel there was anything else the Trip Leader could have done to assist, and we must respectfully decline offering compensation for this situation.Sincerely, *** ***Traveler Relations

We regret that complaint is not saitisfied with the responseWe however are not at liberty to adjust the cost of the trip based on what is percieved as a misleading promotion

April 27,
RE: Case# *** To Whom It May Concern: We are in receipt of the above referenced rebuttal filed with your office concerning Complainant’s three tripsComplainant has not offered any comments or reasons as to their rebuttal, so we cannot comment further
If there are any further questions regarding this issue, I can be reached at *** extension ***
Sincerely, *** ***
Traveler Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Was there possibly a delay in mailout? Can you provide a date of mail out? How many trips were available over the dates cited at the $2395? Were all of those trips at that price sold? Can one person buy all of the available trips offered on a promotion such as this?
Regards,
*** ***

June 28, RE: Case# *** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Grand Circle Cruise Line
(“GCCL”) trip called “Great Rivers of Europe” scheduled to be departing on October 9, I have spoken with Complainant today, and he was satisfied with my responseHe advised he considered the matter closedIf there are any further questions regarding this issue, I can be reached at *** extension *** Sincerely, *** *** Traveler Relations