Overseas Adventure Travel

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

October 20, RE: Case# *** To Whom It May Concern: I am sorry that Complainant is not satisfied with the refund of their $The travel protection plan is not something we can refund in this instance, and it is not refunded when a traveler cancels a trip with usPurchasing it is what protects a traveler from incurring cancellation fees, and it is because of this that we’ve taken steps to refund the $cancellation feesWe are already making an exception by refunding the $directly instead of making the traveler work through the travel protection plan to get a credit for this amountThere would be no further compensation from us in this issue Sincerely, *** *** Traveler Relations

Revdex.com Response: Re: Case #*** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning changes to the Good Buy Plan affecting Complainants reservation as well as that of his travel companion
We have contacted the Complainant directly to address and resolve the concerns raisedTravelers who reserved on or before July 1, will be eligible for the old Good Buy Plan, so the Complainant will be eligible to pay by the originally planned upon date and receive the Good Buy Plan that was originally advised to them. A mentioned, we have resolved this with the ComplainantAt this point, we consider this matter resolved. Sincerely, *** ***Traveler Relations

September 6, RE: Case# *** To Whom It May Concern: I have spoken to Complainant, and they are satisfied with a solution I proposedWe now consider this matter closed If there are any further questions regarding this issue, I can be reached at *** extension *** Sincerely, *** *** Traveler RelationsOverseas Adventure Travel

July 20, RE: Case# *** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Grand Circle Cruise Line
(“GCCL”) trip called “Great Rivers of Europe” which departed on June 5, The Complainant’s flight was delayed in London Heathrow by two hours, and we were not advised of this by ComplainantIn our final documents, we ask travelers to contact us at a special emergency number that we provide if their flight is going to be delayed, so that we can make arrangements to pick them up at the airportBecause we were not advised of this, we were unable to have anyone ready at the airport to meet Complainant in a timely fashionAlthough there was a delay, Complainant was ultimately provided with transportation from the airport to the shipDespite this, as a gesture of apology, we provided wine and a basket of fruit in Complainant’s roomIn addition, after discussing this with Complainant after her return home, we provided a credit for future travel in the amount of $25.00, the value of the transfer from the airport to the shipWe feel that we have settled this situation in a reasonable fashion, and we consider the matter closedIf there are any further questions regarding this issue, I can be reached at *** *** *** Sincerely, *** *** Traveler Relations

January 18,
RE: Case# *** To Whom It May Concern: We are in receipt of the above rebuttal filed with your office concerning Complainant’s Overseas Adventure Travel (“OAT”) trip called “Untamed Iceland” scheduled to be departing on June 27,
Upon reexamination of Complaintant's flights, we found that these had not been corrected in our systemOncethey were corrected to reflect the cancellation of the England, Scotlad & Wales trip, there was no extra fee for the flight cost, so we will be removing the $from their invoiceThe $fee for canceling the flight from Reyjavik to London is still valid howeverI apologize for our error in not previously adjusting these flights
If there are any further questions regarding this issue, I can be reached at *** extension ***
Sincerely, *** ***
Traveler Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have not received the refund to date, even though I was told I would within days. Also, I would like to suggest the business practices of Grand Circle be reviewed to help future customers
Regards,
*** ***

Revdex.com: I provided medical records, drugs, hospital stays and doctor's reports to you The sudden and unexpected death of my husband is a very reasonable reason to cancel a trip I can't yet do something like this and I had no idea I could not until a bit before the trip, I tried every possible solution so that I would be able to take this trip and you keeping every penny of the trip money is not ethical or conscionable
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

January 19,
RE: Case# ***
To Whom It May Concern:
We are in receipt of the above referenced complaint filed with your office
concerning Complainant’s Grand Circle
Travel (“GCT”) tour called “Best
of the Canadian Rockies: Calgary to Vancouver” departing on July 25,
We have reviewed the phones calls made between Complainant and GCT, and we
felt there was some confusion regarding the circumstances under which the third
party Travel Protection Plan that we make available to our travelers offers a
refund instead of a voucher for future travelBecause of this, we are voiding
the $voucher that Complainant received and are refunding the $
cancellation fee as well as the $that Complainant paid for the Travel
Protection Plan
Complainant also mentioned that she was charged $for third party air
travel protectionIn reviewing invoices for the trip, this item is offered as
an optional item, and Complainant did not pay for itWe have advised
Complainant of this, and she plans to review her invoices to be certain this is
the case
Complainant asked about our Best Price Guarantee on September 17, At
that time, our Best Price Guarantee was only valid for Grand Circle Cruise Line
(“GCCL”) tripsAlthough we do now have a Best Price Guarantee program for GCT
trips, this was not instituted until November 17,
If there are any further questions regarding this issue, I can be reached at
***, extension ***
Sincerely,
*** ***
Traveler Relations

November 8, RE: Case# *** To Whom It May Concern: I spoke with Complainant on October 19, and they were satisfied with my responseThey advised they considered the matter closed. If there are any further questions regarding this issue, I can be reached at *** extension ***Sincerely, *** ***Traveler Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We applied for the 6/19, 7/or 8/departures with free extension to BrugesWe were offered a july departure for $4395, about twice the cost. We worked to interest friends in this trip and are very frustrated and embarassed that it's not available. Now we're several more days into the promotion with many more berths sold. How many of the advertised trips were available when the promotion was planned? How many were still available when the postcard was likely to be delivered to homes several days later? How can recipients fairly access this promotion?
Regards,
*** ***

December 7, RE: Case#*** To Whom It May Concern: We are sorry that Complaint does not find our response satisfactoryWe have offered detailed explanations to Complainants issues both through email and in response to the Revdex.com, and we consider this matter closed Sincerely, *** *** Traveler Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Regards,
*** ***the point is we were advised that we could purchase the insurance after we decided whether we were going to take the pre or /and the post tripwe were told that in order for the deposit to hold we must click on terms and confitions we were never advised that the insurance would have a penalty if we did not select at that timethis was deceptive and while yes we should have reD the terms and conditions ondigions

March 21,
RE: Case# *** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s canceled Overseas Adventure
Travel (“OAT”) trip called “The Baltic Capitals & StPetersburg” scheduled to depart on May 25,
As of March 19, we have been in contact with Complainant in regards to this issue, as they were given incorrect information by agents of oursA supervisor spoke with them and explained the confusion, and Complainant was satisfied with the information they receivedAt this time, we consider the matter closed
If there are any further questions regarding this issue, I can be reached at *** extension ***
Sincerely, *** ***
Traveler Relations

Revdex.com:
I have reviewed the response submitted by the business; the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I cannot accept the terms until I can no longer login to my account So until after that time this case is still open.Regards,
* ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to say that Mr*** *** the representative who contacted me did an excellent job of explaining the system problem and being empathic to my concerns and reassuring me of the Grand Circle's ability to competently provide services. HOWEVER, the Senior VP of Traveler Relations, MrS***, who I called and left a voicemail for, NEVER had the courtesy to respond!! Not even to indicate the matter had been delegated. Sad, very sad that senior executives do not respond to customers. Having been an SVP in two large complex consumer organizations, I am extremely disappointed in Mr***'s lack of response. Evidently, individual customers do not matter to Mr***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** And *** *** And ***According to OAT we requested a customized flight costing $340.00, this is not trueWe spoke to a sales person many times discussing the airfare options and we chose an option that we thought met our needs from Iceland to England and Scotland to USAWe realized that there would be an additional fee because we were returning from Scotland instead of IcelandWe were not informed that this would be a non refundable expenseSince we cancelled the England/Scotland tour the additional airfare portion of the trip should no longer apply

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
when I bought the insurance, I was told the cost of trip refundable for any reason, I took them at their wordThen I was told to call the insurance company, and we will get our $backI again took them at their word They take advantage of elderly, once they have your money,mother really don't careI am from the Midwest, and our word is good as goldOAT big company, very poor serviceThey falsely advertise, tell a client partial infoToo bad we believed themTheir word is worthless.I have seen other reviews, not goodShame on them
Regards,
*** ***

February 28,
RE: Case# 12014188 To Whom It May Concern: We are in receipt of the rebuttal filed with your office. This offer began at the beginning of FebruaryI can't speak to why Complainant received the postcard so late, but all of these offers were mailed at the same timeI am truly sorry that what Complainant wanted was sold out by the time they contacted us, but we're not able to extend the offer for the free extension to other dates
Sincerely, *** ***
Traveler Relations

April 27,
RE: Case#*** To Whom It May Concern: We are in receipt of the above referenced complaint filed with your office concerning Complainant’s Grand Circle Travel (“GCT”)
trips called “Ireland in Depth” scheduled to be departing on April 21, 2017, GCT trip “England, Scotland and Wales” tentatively scheduled for April 2018, and Grand Circle Cruise Line (“GCCL”) trip “Holland & Belgium in Springtime” scheduled to depart on April 18,
Complainant paid in full for the “Ireland in Depth” trip, a total of $4,357.41, which included a non-refundable cost of $for the *** travel protection plan, on December 19, Complainant accepted GCT’s Terms and Conditions on January 4, through our websiteOn February 17, 2017, we refunded $37.41, leaving a total on Complainant’s reservation of $4,Complainant canceled this trip on April 12, 2017, days prior to the trip’s departureOur Terms and Conditions, which can be found on our website at ***, state that, for land tour cancellations days or fewer prior to the date of departure, the cancellation fee is 100% of the selling priceNo refund was due from GCT, and Complainant needs to submit a claim to *** to recover the $3,(Complainant’s payment of $4,less the $refund less the non-refundable $cost of the travel protection.)
On the “England, Scotland & Wales”, Complainant only paid a deposit of $on February 12, Complainant canceled this reservation on April 12, Because this was only a pending reservation, we refunded the full $to Complainant’s *** card on April 12,
On Complainant’s “Holland & Belgium in Springtime” tour, a deposit was paid of $on February 12, 2017, $of which was the non-refundable cost of the *** travel protection planComplainant canceled this trip on April 12, Our Terms and Conditions state that, for river cruise cancellations made days or more prior to the departure of the trip, the cancellation fee is $We refunded $to Complainant’s *** card on April 18, Complainant needs to submit a claim to *** to recover the $(Complainant’s payment of $less the $refund less the non-refundable $cost of the travel protection.)
If there are any further questions regarding this issue, I can be reached at *** extension ***
Sincerely, *** ***
Traveler Relations