Overstock.com

Revdex.com:
To whom this concerns, regarding complaint #*** we are satisfied with outcome and thank you for your assistance with this matter very muchThe ***s
Sincerely,
*** ***

To Whom it may concern, Our customer purchased the nuLOOM Contemporary Striped Grey Rug (7'x 9'6) (As Is Item), on 09/17/UPS reported the package was delivered on 9/21/Our customer contacted Overstock on 9/22/2016, reporting the item received does not meet the description of
the the nuLOOM Contemporary Striped Grey Rug (7'x 9'6) (As Is Item)Our site list the nuLOOM Contemporary Striped Grey Rug (7'x 9'6) (As Is Item), sold as is due to the dirty condition of the itemHowever, a courtesy was made on 9/24/2016, by initiating the return for reasons of, damaged in transit, as our site states the rug is sold dirtyPer policy, Overstock will release refund following the damaged items report within daysOur customer has been refunded on 9/26/UPS has made attempts to complete their inspection but customer has been unavailableThe customer was instructed to hold the item for inspection until 10/6/If inspection is not made, customer can dispose of the itemSincerely, Overstock

To whom it may concern, The customer placed an order on 04/16/for mirror, nightstands, bed frame, and colanderThe customer lives in Canada; therefore, the payment is accepted by BONGO InternationalAs the customer lives in Canada, they are responsible for the taxes and duties,
and any additional insurance or shipping costs at the time of the orderWhen an order is placed, if the customer's package needs to be shipped outside of the USA, it is shipped to BONGO International's Freight ForwarderAs a result, shipping and insurance fees are determined and charged by BONGO International at the time that the customer's order is placedTaxes and duties are also collected by BONGO International as they are required to be paid in order for the merchandise to cross the borderlines. Bongo International will reduce the shipping cost if an order is placed that consists of multiple itemsHowever, if a customer only purchases one item, the shipping fees aren't discountedOverstock charged CAD for the purchase of one night standConsequently, Bongo International determined that the customer owed an additional CAD for taxes and duties, insurance, and shipping fees for this itemA discount was applied by BONGO International for the shipping fees as the customer purchased five items at the time they placed their orderPlease note, Overstock wasn't provided with a breakdown of the taxes and duties, insurance, and shipping fees that were charged for one night standOverstock only has access to the total amount chargedIf the customer needs a breakdown of these fees, they will need to contact BONGO International, for additional information about these fees, BONGO International can be reached at the following number: *** According to our records, the customer notified us on 05/05/2016, that one nightstand arrived damagedOn 05/06/2016, we requested that the customer provide us with additional information, so that we could file a damage claimThe damage claim is filed with BONGO International, as the order is shipped through their freight forwarderOn 05/13/2016, we received all of the information required to start the damage claimOn 05/18/2016, we notified the customer that they could dispose of the damaged item, and that a refund was issued in the amount of CADThe refund was issued on 05/17/to the customer's MasterCard credit card accountOn 05/23/2016, the customer contacted us and explained that they felt that an error had been made, as they believed that a total of CAD should have been issuedOn 05/24/2016, we asked the customer to explain how they came up with the amount that CAD should have been issuedWe explained that according to our records that CAD is what was charged for the item and the "rest of the amount will include the portion of the shipping cost, duty/taxes, and loss and Damage Protection." On 05/26/2016, the customer explained that they came up with this amount because they put the same item into their shopping cart, and the system wanted to charge CADWe replied to the customer and explained that the price they are providing is based upon the purchase of only one item, and that our calculations are based upon the entire orderWe explained that if the order is broken down individually, they will pay more for the shipping, duties and taxes and insurance protectionOn 06/06/2016, we did contact the customer to advise that after careful consideration, we would like to make an exception and to offer the option to order another nightstand, and that we will assist them with a discount on the order***The customer has calculated that they were owed CAD when trying to reorder the same itemHowever, because the customer only added one item to their shopping cart, BONGO International didn't issue any discounts for the shipping feesAs previously stated, BONGO International only issues a discount on the shipping fees, if the customer were to add more items to their shopping cart. The reason the customer believes they are owed additional money is because they have attempted to reorder one nightstand, and it appears as if they are owed additional moneyHowever, the customer isn't owed additional money and they are only is seeing a higher amount because they have one item in their shopping cartBecause one nightstand arrived damaged, and one was in good condition, we have reviewed the issue, and determined that an exception should be made, and that we should assist the customer with a discountIn order for the discount to be applied, because the payments are charged by BONGO International, the customer will need to place their order for the full amount, and then we are able to authorize a refund/discount with BONGO International to be applied towards the new orderIf the customer would like to take advantage of that offer, they can reply to the recent email sent on 06/06/2016, or they can call our International Department at 00-###-###-####Sincerely, Overstock

*** *** To whom it may concern: Thank you for reaching out to Overstock.com regarding the above-referenced customer complaint about the pricing of sku # ***, the Grey Louver Low Loft Bed. Overstock values its customers and does every reasonable
thing in its power to ensure customer satisfaction. Consequently, Overstock would like to offer Ms*** the product at the lowest price it has been offered for sale on our site over the last month, which is $753.29. Overstock further responds to Ms***’ stated concern that Overstock’s underlying prices are adjusted to “falsely lead the customer to believe that the item is on sale, or the customer is getting a good deal.” Contrary to Ms***’ assumption that list prices are constant unchanging numbers, list prices are subject to change due to a number of factors, including but not limited to, supply and demand, manufacturing costs, shipping costs, etc. As a business, Overstock strives to provide the best prices to its customers at all times, while complying with state and federal law. This requires Overstock to adjust its list prices based upon market conditions. On November 22, 2017, Overstock adjusted the list price of the subject item from $to $(the list price used two-and-a-half months prior) due to increased costs. The list price of the subject item remains the same today. Sometime after the list price was adjusted to $972.49, the product was offered at a reduced price of $as part of a promotion. Promotions are separate and distinct from list prices. While Overstock sets list prices, promotions require vendor participation and only last for a specified period. We hope this response alleviates Ms***’ concerns regarding Overstock’s pricing. Please let us know if Ms*** would like to purchase the product for $753.29. And, as always, please do not hesitate to contact us should you have any questions or concerns. Sincerely, Overstock

To whom it may concern: On 02/17/we were contacted to cancel the order placed 02/16/There Is a half hour window for a cancelation before the order is sent to the warehouseOutside of that time it is no longer guaranteed02/18/we were informed by the shipping warehouse that
this item was not able to be canceled and is in transitThe customer is free to return the item but would pay for the return costs as per our return policyhttps://help.overstock.com/#!/answer/Sincerely, Overstock

Complaint: ***
I am rejecting this response because: If delivery is not guaranteed, then why does it state guaranteed delivery by 3/20/when I purchased it? Your company is shady and I will not be purchasing anything from you again and I will be returning my items. I find it funny how horrible your customer service is and the lack of wanting to help make people have a good experience is clearly not something you are concerned with. I will make sure and let everyone know of my experience. I have a huge following on Facebook on a page I run. I will make sure and let everyone know about my experience and how horrible you are. Also, the fact that your stating I dealt mostly with Fedex is a lie. I contacted your company via phone and direct messaging chat on your website. You guys are just a very shady company all around. I have no desire to do business with liars and rude people. I would be embarrassed of my actions
Sincerely,
*** ***

To Whom It May Concern12/16/2017 Customer initiated chat at 11:AM asking for us to cancel the order. Customer’s account does not show automatic emails sent so agent was not aware of the email. Customer explained they were canceling based on the email they
received. At 11:47:18 Customer stated the agent may want to get a supervisor involved. At 11:49:Agent replied that they were sorry for the confusion. At 11:49:our system shows the customer disconnected the callSince the customer stated the chat agent disconnected the call this would be an indication that the connection was lost and both individuals believed the other had ended the chat.At 11:the customer called in to cancel the order and this was canceled by the agent and customer refunded. SincerelyOverstock Tell us why here

To whom it may concern, Regarding Order # ***: The customer ordered 6 Lush Decor 84-inch Avon Curtain Panels on 11/14/The order was sent in two boxesThe customer refused one box; which was returned to the original warehouseThe second box was delivered to the
customer on 11/24/Therefore, the customer was sent a return label, and the item was returned and received back on 12/09/The refund was issued for the box returned, where the customer used the return label, in the amount of $This refund was issued on 12/09/to the customer's PayPal account. On 01/09/2016, it was confirmed that one of the boxes was refused, and delivered back to the original warehouse. Therefore, the customer was refunded for the remaining curtain panels, in the amount of $76.90, to the customer's PayPal account. Regarding Order # ***:
The customer ordered Jessica Crystal Basket 3-light Antique Bronze Flush Mount Chandelier and Extended Selection
Emilia 12-inch Antique Bronze Crystal Flush Mount Chandeliers on 11/16/The order was sent in five boxesThe customer refused two boxes; which were returned to the original warehouseThe remaining three boxes were delivered to the customerTherefore, the customer was sent return labels, and the delivered items were returned and received back on 12/16/The refund was issued for the boxes returned, where the customer used the return labels, in the amount of $x The three refunds were issued consecutively to the customer's PayPal account
On 01/09/2016, it was confirmed that the two boxes that were refused, were delivered back to the original warehouseTherefore, the customer was refunded for the remaining chandeliers, in the amount of $and $
The refunds were issued to the customer's PayPal account *The reason there was a delay with the customer's refund, is because the customer refused the delivery of their packages, and didn't inform Overstock that the packages were refusedAs a result, the packages weren't returned to the Returns Warehouse, and the return wasn't processed or completedHowever, we have confirmed that all of the customer's refunds have now been issued and that the issue has been resolved If the customer needs any additional assistance, we would ask that they call us at ###-###-####, so that we may further assist them Sincerely, Overstock

Complaint: ***
I am rejecting this response because: It is a total lie. When placing an order with Overstock as a customer living here in Germany, they always charge you next to shipping and handling the custom tax and feesIt is preposterous that they are arguing now, that for merchandise in the amount of $ 90+ the over $ charges I paid were only shipping costsI placed a semi order after the problem arrises and it shows clearly, that all the charges were applied and were way less than $ 90. Overstock is clearly frauding overseas customer believing, that we can't fight back.Enclosed is the content of an email I got from overstock, since I also filed a complain with PayPal thru whom I paid the order:Thank you for contacting Overstock.com Customer Care.We believe that we have resolved your inquiryHowever, if it has not been answered to your satisfaction, you may reopen it within the next days. Lindsey Hfrom Overstock.com08/03/09:AMHello Judith,Thank you for sending in the copy of your receiptI was able to have Bongo refund you the amount. We have a record that the transaction went through successfully on 08/03/for EUR to the original form of paymentThe time it takes for credits to appear in your account may vary depending on your financial institution's credit posting time framesPlease contact them directly for their posting time frames.If you have any more questions or concerns, please contact us by replying directly to this email or calling *** ***.Sincerely,Lindsey H Overstock International Customer Care
The money hasn't been transferred back to me until todayI just informal that Lindsey about it AGAIN.Sincerely,Judith S***

To Whom it May Concern, On 10/27/2016, order number ***, was placed for the Deluxe Nailhead Trimmed Linen Fabric Platform Bed with Wooden Slats, in the Queen size option11/03/2016, UPS provided confirmed delivery of the original order: under tracking number: ***11/06/2016,
Customer contacted overstock initially, reporting parts defectiveOverstock merchandise is supplied by thousands of warehouse, the research and preparation for a parts request may take up to business days; Overstock does expect our warehouses to provide confirmation of availability within days. 11/08/2016, the warehouse supplying the Deluxe Nailhead Trimmed Linen Fabric Platform Bed with Wooden Slats, in the Queen size, option reported inventory is not availableIt was advised that inventory for the selected merchandise was expected in January, 11/09/2016, Due to the lack of inventory, in attempt to provide the quickest resolution our customer was offered 10% refund as compensation for the defective parts, or the option to purchase locally and receive reimbursementA return for the defective the Deluxe Nailhead Trimmed Linen Fabric Platform Bed with Wooden Slats, had been initiated for a refundOverstock Paid UPS to pick up the merchandise from customers listed addressUPS made attempts ending on 11/14/2016, to recover the package to return to, Overstock, before a refund could be processed12/08/2016, Customer contacted Overstock, regarding the parts requested; Customer reported no luck in locating the parts locallyBy this time the UPS Call Tag had been canceled as the return package was not available for the attempts1/09/2017, customer contacted Overstock, requesting again replacement parts for the Deluxe Nailhead Trimmed Linen Fabric Platform Bed with Wooden SlatsFollowing day, 1/10/2017, warehouse prepared a package with the parts, label was created to ship parts with UPS under tracking number: ***As of 1/30/2017, UPS had not scanned the package for transitOverstock has communicated this long process with our warehouse for corrective action2/03/2017, UPS has received, and provided origin scan under tracking number: ***UPS has provided a scheduled delivery date for Thursday 2/09/Overstock is unable to offer additional assistance or compensation for order number ***, as a full refund has been processed to our customers account on 2/02/As courtesy for the extensive time in resolving this matter, customer will not be required to return the Deluxe Nailhead Trimmed Linen Fabric Platform Bed with Wooden Slats in the Queen size, option Sincerely, Overstock

To Whom it may concern, The customer reported to us on September 16th that two boxes of his tiles were broken upon going to the terminal to pick them up We responded right back to him later that morning and advised therefund for these would be issued by the end of the business day There were some loose ends that needed to be tied up as a matter of procedure The customer will be refunded today and reached out to via phone and emailOur apologies for the inconvenience. Sincerely, Overstock

To Whom it May Concern,Customer ordered a pair of the Lush Decor Sophie Room Darkening Valance on 9/18/17Customer was credited for a return of one of the Lush Decor Sophie Room Darkening Valance of $as of 10/02/2017 Customer was refunded a total of $which included the
shipping/handling charge as of 10/10/17Customer received a total refund of $as of 10/10/17Customer has no outstanding balance as of 10/10/17 Thank you,Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the information the business provided is incorrectI logged into my account on multiple occassions to unsubscribe completely and also emailed them more than twice to unsubscribe as wellOnly twice did they respond to me to confirm that my email address has been unsubscribed; both times their confirmation was inaccurate as I continued to receive emailsHowever, since filing with the Revdex.com, the emails have ceased and this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern, Overstock stands behind the quality of our product with a 30-day return windowIf notified of loss, missing or defect within days following delivery Overstock will accept return, and provide replacement or refund depending on availability and customer requestAccording
to our record order number ***, was placed on 02/20/2014, for sets of Wood Leg Accent Chairs (Set of 2): Chair-WhiteCustomer originally contacted Overstock recording the issue on 11/29/This order is outside the 30-day return timeframe we are unable to accept a returnIn effort to assist customer with an alternative option, Overstock has offered a $in-store credit, on 12/09/If Customer is interested in locating an alternative set on Overstock, or would like to accept $in-store credit feel free to email me at [email protected] Sincerely, Overstock

To whom it may concern, The customer placed an order on 07/24/for two INSPIRE Q Kenton x Base Wood Accent Campaign Tables and four Satori Fabric BarstoolsAs the customer used a 10% off coupon, they paid $*** for the tables and $*** for the barstools.On 08/01/2015, the
customer initiated a return, for a refundThe return was initiated for the tables and the barstools.On 08/11/2015, the customer returned their orderOur records show that the barstools arrived back on 08/13/The customer was refunded on 08/13/for two of the barstools in the amount of $***On 08/13/2015, the customer contacted us and inquired about the refund for the remaining two stoolsThe customer was advised to allow 3-business days for the remaining refund to be issued.On 08/17/2015, the customer called for an update on the staus of their refund for the barstoolsThe customer was informed tha a refund would be issued by 08/20/for the barstools.On 08/20/2015, we requested that the warehouse issue a refund for the remaining two barstoolsOn 08/21/2015, the warehouse advised that there were two boxes, and that one of the boxes contained some chair cushions; which wasn't on any of the customer's invoicesTherefore, the warehouse returned the chair cushions to the customerOn 08/25/2015, the customer contacted us regarding the refund for the remaining two barstoolsThe customer was advised that we received a box that contained chair cushions and so we were unable to issue a refund on the remaining two barstoolsThe customer then spoke to a supervisor, and advised that he returned two boxes, and only one was openedThe supervisor advised that we had returned a box of chair cushions to him, and once the box was received, to contact us, so that we could confirm with him what was received in the boxAfter the customer spoke to the supervisor, on 08/25/2015, we see that the warehouse issued a refund for the tables in the amount of $***The warehouse also issued a refund for the remaining two stools in the amount of $***All refunds were issued back to the customer's Discover credit card accountThe customer should allow 2-business days for the credit to be posted to their credit card accountIf the customer doesn't see their credit, they may need to check with their financial institution for their posting time frames

To Whom It May Concern, Our record show the Sony Alpha aWhite Mirrorless Digital Camera with 16-50mm Lens, was purchased on 01/10/and processed under order number ***The Sony Alpha aWhite Mirrorless Digital Camera with 16-50mm Lens, is advertised as new conditionOur
distributing warehouse has confirmed the Sony Alpha aWhite Mirrorless Digital Camera with 16-50mm Lens is sold and shipped in new condition, these cameras are repackaged to assure the lens is included upon shipping According to customers account the original is in the process of a returnA replacement has been prepared under order number ***, shipped with Fed Ex tracking number: ***, and delivered on 1/17/If customer is unsatisfied with the Sony Alpha aWhite Mirrorless Digital Camera with 16-50mm Lens, please email [email protected], or contact Overstock customer care directly at 800-843-Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is in part satisfactory to meThere website states clearly when a purchase of a electronic gift card is made it will be available for use via email within hoursThey did finally release he funds but held them up in their fraud department without any prior negative history on my part for more than hours causing a delay in the shipment of a gift
Sincerely,
*** ***

To whom this may concern, As stated in Overstock’s previous response, the incorrect ship date was providedOverstock has also stated that we are addressing the matter on our side to ensure this doesn’t happen to future customersIt was also stated that the product still did ship within the guaranteed business day processing timeframe; meaning the product shipped on timeNo compensation will be grantedOverstock does honor price changes within days of the purchaseAt this time, the order is on day since the product was purchasedOverstock will not honor any price change in this case because it is outside of the day window since the order was placedSincerely, Overstock

To Whom It May Concern, Overstock provides shipping and return policy on the product page, in the “Shipping & Returns” tabAll information including product dimensions are included on the product listing. Customers are responsible for return shipping costsOverstock has released the
refund on 04/17/2017, to the customer’s original form of paymentIt is advised to contact the financial institution with questions concerning their posting time frames. Sincerely, Overstock

To whom it may concern, We are willing to assist the customer in returning the productback to usOverstock will make packaging materials to have the item shippedbackThis is so the customer will have something to package the product sincethey do not have anything to repackage the product in In regards to charging the customer to cover the cost of thereplacement, the customer was reminded twice and was aware that Overstock wasgoing to charge the card on fileAs stated in the original response, we sentthem a reminder of the return on 6/28, along with a return shipping label toreturn itThen once again on 7/In this case, instead of using a label,Overstock will send a UPS call tag to have the product picked upOnce we have the product in our possession, we can reversethe chargeLastly, I have taken a screen shot of our customer facing return policyOn the 4th bullet point down from " Products Returned After Days " it lists that the customer will be charged the full amount for the replacement Sincerely, Overstock.com, Inc