Overstock.com

To Whom it may Concern, Overstock’s Customer Service needs to be notified within about minutes of the order being placed to be able to successfully cancel an orderSince we were contacted about hours after the order was placed we needed to reach out to the warehouses to confirm we can
cancel the orderThe products were leaving separate warehouses so we had to wait for a second confirmationThis order has been successfully cancelled and the authorization charge has been reversedAn authorization reversal of $was put through on 9/The second Authorization reversal of $was put through on 9/Please look to the financial institution for the posting timeframes of their refunds Sincerely , Overstock.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, the missing closure is NOT the responsibility of UPSAs you can see from the photo, it is a manufacturing defect and was not caused by any damage in shipping. Original packaging, as seen in attached photo has been saved but is unusable for repackaging
Sincerely,
*** ***

I'm a little confused so by what they were saying I was issues $store credit + $store credit with an additional $to my paypal shouldn't I receive $plus the $thats already in my paypal?
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Javier Z***

To Whom It May ConcernTo Whom It May Concern, Overstock was one of the first major retailors accepting cryptocurrency. We began accepting bitcoin in 2014. It was number on the list of top ten cryptocurrencies in it remains one of the most recognized.Our platform was built around
bitcoin and while we do accept other forms of cryptocurrency it does need to be converted to bitcoin which does cause a minor fee.We do continue to work on other options for cryptocurrency. In regards order ***, since the funds were not available, the order did not go through and account was refunded the same day. SincerelyOverstockTell us why here

To Whom It May Concern Overstock gives an estimated time for standard ground delivery. Our shipping information specifically states: Your final shipping cost and estimated delivery timeframe will be available to you during checkout.Products on our site have a tab where customer can put their zip code in to get a “Delivery Estimate”. The information link states “This is an approximate delivery date and is not a guarantee”.The order was delivered within a reasonable amount of time.No compensation is offered as our site states delivery is an estimate and not a guaranteeSincerely. OverstockTell us why here

To whom it may concern, The customer placed an order on 04/24/for a $Overstock.com Electronic Gift CardThe order was canceled by our Loss Prevention Department as they were unable to confirm some details regarding the order with the customer On 04/28/2016, the customer
contacted us and confirmed additional details needed to proceed with an orderHowever, as their order was previously canceled, a new order needed to be placedConsequently, our Customer Service Department assisted the customer in placing a new order for the $Overstock.com Electronic Gift Card On 05/16/2016, the customer contacted us and advised that the gift card hadn't been deliveredThe customer confirmed that the email address we should have sent the gift card to was ***In reviewing the order, it was confirmed that we did send the gift card to *** but that the email had "bounced"Therefore, we resent the gift card to the email address confirmed by the customer. On 05/24/2016, the customer contacted us about the gift card, and requested to cancel the order as they had been waiting a month for the gift card to be delivered, and it had not been received by the recipientBecause the gift card showed in our system as emailed, the cancellation request was sent to our Pay Support Department to further assist the customer On 05/26/2016, our Pay Support Department confirmed that the gift card was emailed to *** but bounced due to "Diagnostic-Code: Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address"As the gift card wasn't delivered and bounced back, we were able to deactivate the gift card, and to issue the customer a refund in the amount of $The refund was issued on 05/26/to the customer's American Express credit card accountThe customer should allow 2-business days for the refund to post; however, if the customer doesn't see their refund, they may need to verify the posting time frames with their financial institution If the customer has any additional questions or concerns regarding their refund, we would ask that they contact us at ***, and speak with our Pay Support Department. Sincerely, Overstock

To whom it may concern, On every item listed on our website, there is a disclaimer that says: For your protection, all orders are screened for security purposesIf your order is selected for review, our Loss Prevention Team may contact you by phone or emailThere may be a two business day delay to
process your order.An order was placed on 10/25/The order was randomly selected for reviewWhen an order is selected for review, research is done to confirm that there isn't any fraudlent activity on the customer's accountIn the case of this customer, there was some concern regarding the shipping information provided, and so the order was canceled.On 10/26/2015, we show that the customer called in and discussed the reason the order was canceledWhen we explained the reason that the order was canceled, the customer advised that the shipping address was her daughter's address, and that she had recently moved to this addressTherefore, we asked that the customer fax a copy of her ID to usThe customer confirmed that they would fax a copy of their ID; however, it would show their old addressOn 10/27/2015, a woman contacted us to see if we had received a copy of their IDAccording to our records, when our Loss Pevention Department spoke to the woman, the woman sounded younger than the age shown on the ID we receivedTherefore, it was sent over to a supervisor for reviewThe supervisor reviewed the copy of the ID and the notes on the account and determined that any orders placed would need to ship to the billing address listedThe customer was advised of this decision and confirmed that they would have the billing address updated with the credit card company.On 11/03/2015, the customer called in and advised that the billing and shipping address was for her daughter and that the order was a giftThe customer was advised that we could only replace the order if it was being shipped to their billing addressThe customer then inquired if she added her daughter on as an authorized buyer to her credit card, if we would ship to her daughter's addressWe confirmed that we would ship to her daughter's address if she was added on as an authorized buyer with the credit card company.The customer was also advised that we can ship her future orders to different addresses but they are subject to cancellation if they are too suspicious or there are too many return issues.If the customer has any quesitons or concerns regarding the decisions made in regards to this matter, they can give our Loss Prevention Department a call at ***.Sincerely, Overstock

To whom it may concern, The customer placed an order on 08/06/for the Safavieh Hand-woven Weaves Natural-colored Fine Sisal Rug (9' x 12') and received their order on 08/11/On 11/12/2015, the customer contacted our Chat Customer service, and advised that the rug "has been perpetually
falling apart"The customer explained that the edges had "unraveled to the point that the whole rug is frayed on all four sides in areas", and that "the weave is coming apart in the middle area in I guess what is a "high traffic" spot"The customer confirmed that they were aware of our return policy and not being able to return the rug after daysThe customer explained that they weren't sure what to do and that the rug was basically useless to themWe did confirm that the customer would need to return the rug within days from when the order was receivedWe advised that there wasn't any manufacturer warrantyTherefore, as the customer had the rug for months, we would be unable to return the rugThe customer was offered small compensation for the issues experienced and the customer declined the offerThe customer then requested that their Overstock account be closed and all personal information be removedThe customer was informed that for legal purposes, we were unable to delete her account; however, we could suspend her email address in our system, so that she no longer received emails from us*For record keeping purposes accounts cannot be removed from our systemHowever, we can ensure that any stored credit card information is removed from the customer's account, and stop emails from being automatically sent to the customerUpon review, the customer has used PayPal when placing their ordersTherefore, because PayPal is a secure payment method that requires a password, we don't have access to the customer's credit card information, and there isn't any saved credit card information on the customer's account.** We have reviewed the customer's order and the notes on the accountThe customer is outside of our day return time frameHowever, based upon the notes, we would like to make an exception, and further assist the customer with a replacement rugTherefore, we would respectfully request that the customer call ***, and ask to speak to MelodySincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, after days of the poorest customer service I have ever encountered!
Sincerely,
*** ***

To Whom It May Concern, Order number, ***, was placed on 01/04/2017, for the Dauphine Traditional French Accent White Console Table, with standard 3-business day delivery optionOn 1/06/2017, UPS tracking confirmation was provided: ***Upon customers contact made on
1/09/2017, an investigation was initiated to locate customer’s packageOn 1/12/2017, at 12:16pm, Overstock had not received update on tracking number: ***At this time a refund was released to our customer’s form of payment in the amount of purchase for the Dauphine Traditional French Accent White Console TableUpon further review of tracking number ***, UPS provided an origin scan on 1/12/at 8:33pmAn arrival scan was provided at 11:in Hodgkins, IL, same dayUPS has provided a scheduled delivery date Monday 01/16/2017, By End of DayDue to the situation, it has been determined the customer is not responsible for returning the Dauphine Traditional French Accent White Console Table, upon deliveryCustomer has been refunded for purchase order number Sincerely, Overstock

To whom it may concern, The customer placed an order on 09/22/for a rug and a rug pad.The customer contacted us on 09/25/2015, via the chat option, and explained that the rug was too big and they wanted to exchange the rug and rug pad for a smaller sizeWe provided the customer with the return
policy and explained that we don't offer exchangesTherefore, the customer wanted to know how to return the itemThe return instructions were explained to the customerThe customer was also provided with the amount they would need to pay to return the item. The customer wasn't happy that they would need to pay return feesThe customer then stated the following: "Are you charging me shipping for the rug when I don't know what condition it is in?" The agent explained that they would be responsible for the return fees based upon the reason they wanted to return the itemThe customer then disconnected with the chat agentThe agent proceeded by initiating the return for the rug and the rug pad and return labels were emailed to the customer along with the amount it would cost to return these items.The customer called in and spoke to a customer service representative. According to our records, the agent the customer spoke to, explained that the return was already initiated, and offered to assist the customer by having UPS come out and pithe merchandiseThe customer then emailed us after speaking to the customer service representative to advise that she informed us that the rug pad smelledHowever, our records don't show that she reported this information until after the return had been processed.The merchandise was picked up and received back on 09/30/The refund was issued on 10/02/for the rug and the refund was issued on 10/04/for the rug padThe return fees were deducted from the amount of the refundOn 10/04/2015, the customer contacted us via our Chat Customer Service optionThey wanted to know why they were charged for return fees when the item "smelled moldy"The return policy was explained to the customer and an apology offered that they received the rug pad defectiveA refund was issued for the return fees that were charged for the defective rug padThe customer also admitted during the conversation with the chat agent that they "never opened the rug, so they wouldn't know the condition of the rug.The agent did explain to the customer if the return is a result of our error or the product is defective, we will cover the return shipping feesTherefore, as the customer didn't open the rug to confirm if any issues with it, and proceeded in returning it because it was too big, they are responsible for the return feesThe agent also explained the reason we don't offer exchanges is because the different size items have different pricesTherefore, if they don't order the correct size they need, they are responsible for the return fees.The agent also advised that with our return policy, that we don't offer free return shipping, and advised that there is a link on the product page explaining the details for returning items**We have confirmed that the customer has received a full refund for the defective rug pad and that they are responsible for the return fees of the rug. Our return policy is available on every product page and the customer is responsible to review this information prior to their purchaseWe aren't able to exchange the item for a smaller size as has been indicated to the customer due to we don't offer exchanges.As the customer has been issued a refund for the rug pad and the rug, we are unable to further assist them in this matterThank you.Sincerely, Overstock

To whom it may concern, The customer placed an order on 07/18/for the Milliard Lightweight Folding Bed with MattressThe warehouse stated that the order shipped out on 07/19/and provided UPS tracking number ***. On 07/30/2016, the customer contacted us and
explained that they hadn't received their orderTherefore, we advised that we would need to initiate a trace with the carrier; which could take 1-business days to completeWe explained that if the carrier wasn't able to locate the package within the 1-business days, a refund would be issued The customer advised that the refund couldn't be issued to the credit card on file as their bank had merged and that the debit card they originally used was no longer activeThe customer requested that we refund them by sending them a checkThe customer was advised that we cannot send a check and it was suggested that they contact their bank to transfer the refund to their new payment methodThe customer replied and advised that the "bank no longer exists"Consequently, we offered to issue the refund as an in-store credit, due to the customer's concern with the refund being issued back to the original credit card on fileThe customer declined to have the refund issued as an in-store credit and requested that we try to refund the credit card that they used to place the orderThe representative confirmed that we would try to refund the credit card that was used and someone one follin 1-business days On 08/04/2016, the customer contacted us, in regards to their refundWe explained that the trace could take 1-business days, and as 08/04/was the fourth business day, if the carrier wasn't able to locate the merchandise, their refund would be issuedThe representative apologized for the inconvenience and offered to issue a $in-store credit for all of the inconvenience that was causedThe customer stated that they didn't want the in-store credit and only wanted a full refundThe representative replied that apart from the refund, we would also issue a $in-store creditThe representative then advised that the $credit had been issued to their credit card account On 08/05/2016, the customer was advised that the trace was completed and that the refund had been issued in the amount of $The refund was issued back to the original form of payment and we recommended that the customer contact their financial institution to verify their posting timeframes The customer replied and advised they were told that they would receive an extra $on top of the refund due to all the problems they had with their orderThe customer wanted to know why they didn't receive the additional $20.00. We explained that the $was issued as an in-store credit; which is available immediately on the customer's Overstock accountWe advised that we can only refund the total price that was paid for the order and we cannot refund more than the customer paid to us. The customer responded and advised that they do not want the $in-store credit, and that they were told they would be credited the $20.00, as they do not want to purchase from Overstock again On 08/07/2016, we replied and advised that a full refund was issued successfully on 08/04/we issued a $credit, and on 08/05/2016, we issued $100.83. On 08/08/2016, the customer contacted us and confirmed that they noticed that their debit card was credited $and they still had not received the credit for the amount of the item they never receivedTypically it can take 2-business days for the customer's financial institution to post the credit to the customer's credit card accountIf the customer doesn't see the credit, they will need to contact their financial institution to verify their posting timeframes ***The customer was issued a credit on 08/04/2016, in the amount of $The customer was issued an additional refund on 08/05/in the amount of $The credits were issued to the customer's Visa credit card accountThe customer should allow approximately 2-business days for the credit to be postedIf the customer doesn't see the credit, they will need to contact their financial institution, as Overstock has no control over the posting timeframes, once the refund has been released back to their credit card account. In addition, the customer has been issued a $in-store credit to their Overstock account; which the customer can use on their next order with us, if they decide to give us another chance to restore their faith in our services. If the customer has any additional questions or concerns, we would ask that they give us a call at ###-###-####, so that we may further assist them. Sincerely, Overstock

To whom it may concern, After reviewing all of the photos, the supplier of this product has advised the packaging for this shipment is correctAgain, we are still open to allowing a return for a full refund on this purchase if the customer is not satisfied with the product Sincerely, Overstock.com

To Whom It may Concern, All designer products sold by Overstock.com are provided for sale by Authorized Dealers and are Bonafide 100% authenticOn 10/24/2016, Order ***, was processed for One Celine Nano Grey Leather Tote BagThe Order was fulfilled in a high security facilityThe facility
is under Camera Surveillance and all Personnel have Security Clearances and have worked without incident throughout the duration of their employmentAll High Value items that are at the facility are looked after and shipped with extra care including verification of outgoing and incoming merchandiseDocumentation at Overstock's High Value Shipment Facility accurately indicates processing and shipment of (1) Celine Nano Grey Leather Tote Bag model number CEL-HBAG-NANO-GRY, UPC: ***)The Merchandise was sent to the Customer UPS with Tracking Number ***The shipment was delivered and signed for by the Addressee on 10/27/Sincerely, Overstock

To whom it may concern, The customer purchased the Viktor & Rolf Flowerbomb Women's 3.4-ounce Eau de Parfum Spray on 08/03/The order was delivered on 08/08/The order was shipped directly from our supplier. On 08/08/2016, the customer contacted us to return their order, as
they were concerned about the authenticity of the itemThe customer was assisted with a replacement orderThe replacement order was delivered to the customer on 08/17/and was shipped directly from our supplier. Consequently, because of the customer's concern with the authenticity of the product, we did speak to our supplierThe supplier has explained that they supply Overstock and other companiesThey advised that with other companies, they are required to "decode the UPC number"Consequently, the supplier believes that the customer has received merchandise that has been decoded for the other companies that they do business with The supplier has explained that they would be happy to help ship the customer a replacement order, and to ensure that the product shipped hasn't been decoded, so that the customer can confirm the authenticity of the product The customer was contacted and advised of the information we received and asked to contact us if they would like a replacement shipped out If the customer is still concerned about the authenticity of the product, they can return it to the address belowThe customer will need to include a letter with their concerns and order #*** on any items or information sent to OverstockOnce we receive the product, we can further research the matter, and have it addressed.OverstockSouth West, Suite BSalt Lake City, Utah 84104 Sincerely, Overstock

Complaint: ***
I am rejecting this response because: this is a ridiculous response I did contact Loss Prevention and they did nothing but accuse me of fraudulent conduct and when I asked for a Manager to contact me back to come to a resolution I was told someone would reach out in 10-minutes and no one ever did I am not going to spend another second of my time reaching out to a company that doesn't value their customers or contact them when something like this has occurred I suggest you reread my complaint and make the effort to contact me directly Your system is severely flawed
Sincerely,
*** ***

To Whom it may concern, The stated item, Cuisinart toaster model CPT 160, is not currently available on siteWhen/if the Cuisinart toaster model CPT returns to our inventory selection the country origin will be corrected; We are in the process of investigating our Cuisinart products for accuracySincerely, Overstock

To whom it may concern, Customer contacted us in the evening of 1/and advised she would like to return her Chic Home Monet Silvertone Tufted Velvet Y-leg Right-facing Sectional Sofa, (Order number: ***) due to it being too large for the space intended and it “looking cheap.” We
advised customer we would escalate this to Oversized Items Department and follow up in 1-business days Customer contacted us the following afternoon on 1/for an update which we advised we would reach out to the warehouse for return instructions and we would follow up in 1-business days with an update Customer contacted us via chat on 2/as they had not received an update in the time promised and were wanting an updateAdvised customer we would reach out to our warehouse for an update and follow up in 1-business days On 2/we reached out to the customer via email and advised we had registered a pickup with CEVA under the load *** and included all the return instructions needed as well as the contact number for the carrier to schedule the pick up/return in the email On 2/customer advised they have scheduled the pick up with the carrier for 2/Advised Once the carrier’s website has updated that the package was picked up and is in transit to our warehouse, we will complete the return and follow up with you via e-mail Once the refund has been issued, we will notify customer via email with the confirmation that the refund has been completeWe then recommend that the customer contact their financial institution for their refund posting time frames Sincerely, Overstock.com

To whom it may concern, The customer placed their order on 11/18/2015, on Wal-Mart's website, for a FufSack Memory Foam Zig Zag Blue 4-foot Large Bean Bag Lounge ChairThis is a custom-made item; therefore, it can take 1-business days to ship outBased upon the customer's order date, the
item should have been shipped out by no later than 12/03/2015. Overstock has partnered with Wal-Mart to provide specific items to our mutual customers; therefore, after the order was placed, it was sent over to Overstock to fulfill the order On 12/02/2015, the customer emailed us and wanted confirmation on when their order would be delivered On 12/03/2015, the customer contacted us and wanted to know when their order would ship outWe explained to the customer that the shipping timeframe for this item would be 1-business daysThe customer then advised that they would like the order shipped to Canada, for the inconvenience, or to have the order expedited so that it would arrive by Saturday, 12/05/We explained that we were unable to comply with this requestBecause we were unable to comply with the customer's request, the representative forwarded the matter over to a supervisor On 12/04/2015, the supervisor contacted the customer, and advised that we cannot ship to Canada, as we cannot change the shipping address after the order has been placedWe inquired if they wanted to cancel their order. The customer replied and explained their experience and advised that they didn't want to cancel their orderThe customer requested that we send the order out with priority shipping to their USA addressThe customer wanted the order delivered by 12/05/as they had family going to Canada that would bring their packages on this dateThe customer requested that we confirm that the order was shipped and to provide a firm delivery date The customer was then advised that it takes 1-business days to ship out and we apologized for any inconvenience this may have caused. The customer requested more information on whether the chair was made and when it would arrive We replied and advised that based upon the order date, the tracking should update by 12/05/or 12/07/2015. On 12/07/2015, the customer contacted us and advised that their order was still processing, and they wanted the issue to be forwarded to someone higher up. On 12/08/2015, the customer was contacted and advised that we did contact the warehouse to inquire about the status of their order, and we were informed that the item is out of stockTherefore, the order was canceled, and a full refund was issuedWe also offered a 15% off discount for their next purchase, if the customer would like to locate another bean bag sold by Overstock.com, on the Wal-Mart site. The customer replied and advised that because the item was custom-made, she wanted one made, and shipped to herThe customer then requested a call from the "head of the company". On 12/08/2015, a manager contacted the customerThe customer was informed that we would look into the shipping status of their order, so that we could confirm if the item was shipped out prior to showing out of stock and that we would follthe following day. On 12/09/2015, the customer provided us with two different options that they would be agreeable to, if we weren't able to ship the item they orderedWe replied and advised that we were working with the warehouse manager to to ensure that the bean bag they had ordered was processed through productionHowever, if we found that the beanbag didn't ship out, we would discuss the alternate options provided by the customer On 12/10/2015, the customer's order was shipped out with overnight shipping, and was delivered on 12/11/The UPS tracking number the order was delivered under is *** Based upon the customer's experience, the bag was shipped at no additional charge to the customer. If the customer has any additional questions or concerns with their order, we would ask that they contact the manager that has been assisting with this issue, at ###-###-####. Sincerely, Overstock