Overstock.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***Within the last hour, I was contacted by phone by an Overstock.com representative He conveyed the decision outlined in this email and I purchased the chair.Thank you very much for your assistance in this matter You do great work

Complaint: ***
I am rejecting this response because: I believe I should be compensated due to delivery delayI was told item would be shipped 1/business days and it shipped business days laterI had to rearrange my schedule and disrupt other people due to your representation of shipping with in 1/business days.
Sincerely,
*** ***

To whom it may concern: Below is a link to the tracking for the itemThe item is currently being returned as requested by the recipientWe have initiated a return for the item and the return fees associated with the item will be the responsibility of the customerThis will be in the amount of $If the customer seeks to take legal action, the address for such action is provided below *** O.co Legal Department West Coliseum Way Midvale, UT Sincerely, Overstock

To whom it may concern, Our records show order number ***, for the Ink and Ivy Martin Sofa, was placed on 11/28/2016, in the amount of $Due to a pricing error order number ***, was canceled on 11/29/According to Overstock terms and condition: Errors will be
corrected when discoveredOur Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product pageWe will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch proceduresWhere a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to youIf a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejectionWe are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing errorAccording to the noted on the customers account, Overstock management has contacted customer to offer the Ink and Ivy Martin Sofa, at the price of $Sincerely, Overstock

To Whom It May Concern, The customer contacted Overstock on 10/1/to explain that within months the table and chairs are showing discoloration, fading, and chippingOverstock advised the product is covered with a year limited Manufacturer warranty, but wear and tear to a
product is not coveredOverstock offered the choice of $refund, a $store credit, or to pursue warranty options. The customer asked Overstock to find out what options are possible through the warrantyOn 10/3/Overstock was provided pictures of the table and chairs that were sent to the supplier to further state the case for replacementsOn 10/4/the warehouse shipped an order of chairsTracking was provided to the customerThe customer wrote back expressing concerns about the new chairs matching the other 2, and any recommendations or stain/ paint for the table chipping and fading. Overstock replied to the customer the warehouse didn’t have paint readily available to match the tableOn 9/17/the customer contacted Overstock via online chat, stating the wicker on the table has started to deteriorate into large holes and paint is chipping awayThe customer had not heard back from the manufacturer from whom she sent pictures showing the current state of the tableThe chat specialist advised the year warranty was expired, and offered a $store creditAn email was sent to the customer on 9/and 9/Overstock called the customer on 9/and left a voicemailThe customer wrote Overstock back on 9/stating the offer was not sufficient for the cost of the dining set purchased and requested a full refund or store credit of $1,The specialist replied to the customer on 9/that Overstock will no longer assist the customer with the request of this purchase. The return is outside Overstocks’ return policy, and the year limited Manufacturer warranty is expiredOverstock has considered the matter resolved Sincerely, Overstock

To Whom it may concern,The Customer currently is being assisted by a Specialist in the Oversized Items DepartmentThey have arranged for, and are currently monitoring the shipment and delivery of the needed material(s) on the Customers behalf(Chair).The Agent has provided further
Compensation for the CustomerThe Customers Shipment is Due Delivery 02/07/and the issue will be finally resolved at that timeIf for any reason anything is still outstanding the Agent will send a replacement. Sincerely, Overstock

To whom it may concern, The customer placed an order on 11/27/for the Priage 14-inch King-size Standing Smart Box Spring Mattress FoundationThe order was delivered on 12/10/2015. The customer contacted us on 12/20/and advised that the item was missing partsWe replied
and advised that we would send a request to the warehouse and request replacement parts On 12/24/2015, the customer contacted us to advise they needed the parts quicklyWe explained that we were waiting on an update from the warehouse; which should be received by no later than Monday, 12/28/2015. Later on 12/24/2015, the warehouse provided us with tracking, and this was emailed to the customerThe replacement parts/item was delivered to the customer on 01/07/2016. On 01/08/2016, the customer contacted us and advised they received the wrong parts/itemThe customer requested that we ship the replacement parts/item with overnight shippingWe did send a request to the warehouse to ship the replacement parts/item with the overnight shipping optionThe warehouse replied and provided FedEx tracking number *** and advised that the replacement parts/item would ship out on Monday, 01/11/2016, with the overnight shipping optionThey advised the customer could take the parts needed and dispose of the remaining parts Based upon the reply received from the warehouse, the customer should have the replacement parts/item needed by Tuesday, 01/12/2016. If the customer needs any additional assistance, we would ask that they contact us at ###-###-#### Sincerely, Overstock

To whom it may concern, The customer placed an order on 07/19/Furniture of America Oakley 5-Piece Transitional Style Square Dining SetThe order was shipped on 07/22/with a freight carrier named *** On Friday, 07/29/2016, the customer contacted us and advised that the
carrier kept calling her to reschedule her deliveryThe customer explained that at one point, the carrier told her there was a mix-up, and that they never received the order from the warehouse. We advised the customer we would reach out to the carrier, and would contact them back in regards to this matterConsequently, the customer contacted us back later to advise that the carrier had never loaded the order on to the truckThe customer later advised that the carrier did come out and brought one box with them; which was for the table We advised the customer that we were unable to reach the delivery agent, due to the date, and the time, and that we would need to follwith them by no later than Monday, 08/01/2016, with an update on the delivery status of their orderOur records indicate that the customer wasn't satisfied with the reply, and wanted to cancel the order and for a refund to be issued Therefore, we discussed the table that the customer reported had come out to their homeWe advised that the customer would need to return the merchandise receivedThe customer explained that she never signed for anything and that the carrier took the table back with them On 08/01/2016, we advised the customer that the carrier was performing a dock search; which could take business hours to complete. On 08/08/2016, the customer was notified that their refund was issuedThe customer was contacted later the same day and advised that as the table was delivered, we would need it picked up, before the refund could be processed On 08/09/2016, the customer replied that they never received the table, and never signed for the deliveryThe customer requested that their refund be issued Based upon the notes on the customer's account regarding the table coming out to the customer, we did contact the carrier, and requested documentation on what had been delivered to the customer On 08/10/2016, the carrier provided us with a delivery receiptThe delivery receipt didn't contain a signature In reviewing the notes and the details on the customer's account, we were unable to verify the customer accepted any part of the deliveryTherefore, the customer was contacted on 08/16/2016, to advise that a refund has been issued, in the amount of $The refund can take 2-business days to post to their Visa credit card accountIf the customer doesn't see the refund within this time, we would suggest that they contact their financial institution to verify their posting time frames Sincerely, Overstock

To Whom it may concern, On 7/the customer spoke with our Fraud Prevention Department and was advised to contact Amex We called him back later on that day and advised we cannot issue any credits and advised he’ll want to dispute the charge with wherever he obtained the card
On 7/the customer called with Amex on the phone and we advised we’re not able to refund on a gift card and if Amex will not dispute the charges, he’ll have to dispute it with whom ever he got the card. We emailed him the order info at his request On 8/the customer called asking how he can get a refund on a gift card, and asked if we require the digit security codeWe explained that our site doesn’t require the codeHe was transferred to the Fraud prevention Supervisor who recommended his mother (the purchaser) dispute the charge for the Gift card purchase itselfWe advised that we’ll provide info to help show the card was used fraudulently but again we’re unable to issue the refund On 8/the customer called stating he wasn’t having any luck getting reimbursed for the Gift cardWe explained his mother needs to dispute the charge with her bank since she bought it for the customer. We again stated, we’d be happy to provide details of the fraud order with the customer’s bank. The customer said he’ll let his mother know to go that route Per our policies with Gift Cards:Gift cards have to be activated before use. We require the digit card number with an expiration that matches up with the cardWe cannot be held responsible for third party Gift card not purchased through Overstock. As stated under our E-Gift cards Terms under the Risk of Loss category: Take caution to safeguard the Overstock.com Gift CardThe risk of loss and title to the Overstock.com Gift Card passes to the purchaser or intended recipient upon tender to the carrier (in the case of a physical Overstock.com Gift Card) or upon transmission (in the case of an electronic Overstock.com Gift Card)If the Overstock.com Gift Card is lost, stolen or used without authorization, it will not be replaced or replenishedWe are not responsible if the Overstock.com Gift Card is lost, stolen, destroyed or used without the purchaser or recipient's permission. Over the last year, we didn’t receive a single inquiry of fraudulent gift card orders Sincerely,Overstock

Complaint: ***
I am rejecting this response because:I find it disturbing that they state they have not received any correspondence since Oct 5thI have attached emails I received late on Oct 23rd after emailing them again on their websiteTheir email confirms my email was received, as well as in the 2nd email, they stated that they were going to send me a return label within 24-hoursUnless the return label is at no cost and includes a full refund, I will stand on my first request for resolution. So once again for them to state that they have no other record of any issues is ludicrous. I have already acknowledged that they did send an email back around the 5th or 6th, however that email did not contain all of the information I neededI wanted a price for the return if they were to have it picked up to compare the costs and chose the more viable option.I am extremely frustrated and did feel the need to contact the manufacture because I have gotten know where with Overstock.com and they never did follow up with my inquiry in the "to business days" I have not received anything else thus far
Sincerely,
*** ***

To Whom It May Concern, Overstock uses Shapeshift which is a digital asset exchangeThe platform swaps between assets with no account requiredBe sure not to send an amount over the "Deposit Max" or under the "Deposit Min". If this happens payment will be returned automatically to
the address the payment was sent from. Returned or failed orders are qualified for a refund to Coinbase. The refund will be issued for the full USD value of the order and processed at the Bitcoin exchange rate when the refund is completed. Your refund will be issued through Coinbase using the email address listed on your Overstock.com account. If you do not have a Coinbase account, you will receive an email outlining how to create an account and claim your refund. If you fail to retrieve your funds within days, the funds will be returned to Overstock.com as unclaimed and will remain in your account as an in-store credit. When the refund is sent to an email address that has an existing Coinbase account, the funds are available instantly and there is no risk the funds will be returned to Overstock.com as unclaimedThere is a miner fee when coin is auto-returned, you can see current rates here: https://info.shapeshift.io/aboutThis is used to send the coin back to the user on the networkCryptocurrency and digital assets are highly experimental and riskyShapeshift’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes We are unable to deposit the Litecoin to the customers Litecoin address as specified in our Terms and ConditionsWe feel that we have tried everything that can reasonably be expected to satisfy this customerWe currently have ongoing communication with the customer that is being updated daily to actively keep open communications with the customer. If the customer wants to continue communicating with us, please do not hesitate to contact us through the last email we sent Sincerely, Overstock

The Oro Forte 14K Yellow Gold Slip on Bangles were return to our warehouse in Utah, on Monday, 09/18/at 8:A.MCurrently our warehouse is inspecting the products and will be returning the items back to the customerThe warehouse will provide the return tracking number by email to the customer, as soon as the item has been shipped out and on its way back to our customer. Sincerely Overstock

*** ***, purchased the 7-piece Pedestal Oval Dining Table and Dining Chairs, Option: Wood seat on 07/19/2016, in the mount of $The the 7-piece Pedestal Oval Dining Table and Dining Chairs, shipped on 7/20/arriving to the destination on 7/*** *** originally
contacted us on 7/29/Requesting a new table top for the 7-piece Pedestal Oval Dining Table and Dining Chairs due to defectOur supplier recommended “On both sides of table leaf has aprons and whenever they use the table leaf, those aprons need to have it wide open before close the table top” On 8/04/***, contacted Overstock advising the table top is chipped, advising he was unsuccessful in fixing the aprons to close the 7-piece Pedestal Oval Dining Table, and did not understand how to use itOur supplier, contacted Overstock on 8/05/2016, providing confirmation that the new table top has shipped, with UPS freight tracking #***Our supplier denied the return as a replacement part was on its wayOn 8/08/2016, customer received a call from UPS to arrange delivery appointment for the replacement table topCustomer then advised he will refuse the replacement partThe following day 8/09/2016, our customer called and spoke a representative in our large items department, photos of the damaged 7-piece Pedestal Oval Dining Table and Dining Chairs, where requested for reviewOn 8/12/2016, our supplier advised they are unable to accept the return, after providing a replacement that shipped on 8/05/It is possible the chairs were not assembled correctly, and because our supplier does not accept assembled productAfter determining the replacement part was refused our supplier accepted the returnA refund has been released on 8/18/2016, in the complete amount $764.99. Sincerely, Overstock

To whom it may concern, The customer ordered the Progress Lighting Madison Collection 3-light Antique Bronze Ceiling Fan Light on 03/06/2016. The description of the item shows that the "universal style lets you use with any indoor fan that accept an accessory light"The picture
shows a cloof the light and you can also see the fan blades attached to the lightWe understand that there was some confusion because the item is labeled as the Progress Lighting Madison Collection 3-light Antique Bronze Ceiling Fan Light and the picture shows a light that has fan blades attached to itHowever, we have confirmed that this is an accessory light only and the fan blades aren't includedWe thank the customer for bringing this to our attentionThe information provided has been sent to the correct department, to review the listing, so that this matter can be addressed accordingly.Sincerely, Overstock

To Whom It May Concern, Upon contact with Overstock Platinum Protection plan, it has been brought to my attention the Brother SEComputerized Sewing and Embroidery Machine Factory Refurbished, has been repairedUPS Tracking number: ***, confirmed a delivery on Thursday, 03/02/2017, to the customers shipping address entered upon the original order number ***, placed on 11/24/A call has been placed to contact our customer as requestedCustomer is welcome to respond to the email sent as follow up or call Overstock at 800-843-Customer may refer to email for additional contact information Sincerely, Overstock

To Whom It May Concern, The customer placed the order with us for the Tommy Hilfiger NEW Blue Navy Mens Size XL Foilage-Print Trunk Shorts, through one of our Market Place Sellers on 2/14/On 2/20/2018, the customer contacted us through SMS Text advising “Tommy Hilfiger not as described
Return requested.” The customer also contacted us through online chat later this day as well, advising that they would like to return the item as it was not as described and also expressed frustration that he found the same item offered for half of the price he paid at checkout through EBayWhile the agent was asking for details of the customer’s order he expressed that he was posting his complaint on social mediaThe agent found that the order was fulfilled through one of our Market Place sellers who manage their own customer service and advised the customer to reach out to them direct to initiate the returnCustomer informed that he would not reach out to the seller and that we need to handle the issueWe offered to send notification to the seller and ask them to be in contact with the customer regarding the return requestThe agent advised that the seller should be in contact within business days but for the customer to let us know if follow up was not received as advisedThe customer informed that he was not waiting and that we needed to handle this and issue his refund that dayThe agent informed that as the item is not sold/ fulfilled through Overstock that we are not able to manage returns on the seller’s behalfThe customer expressed further dissatisfaction with this informationThe agent reassured that the seller would be in contact shortly to provide further assistance with the requested returnOn this same day the customer initiated a chat with us through SMS Text informing, “You are the sellerBecause you outsource is not my problemI stated the reason as Not as Described.” Our agent responded advising the customer, “I apologize for the misunderstanding but a good analogy is a mall, we offer small companies access to our website, much like small vendors rent space from the mallThey sell and service their own productsThey have to be good stewards and we are there for you if something questionable occurs.” The customer responded informing “It is a scamFurther research showed the company had the same item listed for sale on Ebay for half the price I paidThis is called theft by deception which is a crimeI intend to pursue.” The agent apologized to the customer for the frustration and notification was then again sent to the seller asking them to be in contact with the customer as soon as possibleOn the morning of 2/21/2018, our seller reached out to the customer through our online message portal and apologized for the dissatisfaction with the item and advised the customer of the address for return of the item and informed that the customer would be issued a refund once the item was received to the seller’s possessionThis same day the customer responded back to the seller’s message and advised that he didn’t have a label for the returnThe customer then also responded again, “It is a scam. Further research showed the company had the same item listed for sale on Ebay for half the price I paid. This is called theft by deception which is a crime. I intend to pursue.” and “We will let the Attorney General and Revdex.com decide this. This chat serves as a dispute for the amount charged to my Overstock credit account and any monies arising from returning fraudulent merchandise including postage transportation cost.” Later this same day the customer contacted through another SMS text chat stating “Overstock needs to send a prepaid shipping label and package and arrange for piof the return.” The agent responded,” You may call Overstock to set up a returnHowever, we do not cover the cost of the return.” The customer repeated,” We will let the Attorney General and Revdex.com decide thisThis chat serves as a dispute for the amount charged to my Overstock credit account and any monies arising from returning fraudulent merchandise including postage transportation cost.” The agent continued stating,” We do apologize but we have different warehouse then other lenders so our product are not always going to be the same price.” This chat was then endedIn the late afternoon of 2/21/2018, the customer contacted us again through online chat and informed, “This is in regards to order ***I was told in my dispute that if the merchant did not contact me to chat backI need to document this for my complaint with the Revdex.com and the Attorney General in this matter.” The agent confirmed that they would update the contact and copy the contact to the open referenceAs of 2/22/The seller responded to the customer’s message in our online portal, advising that the return shipping would not be provided in this caseThis same morning through a second message opened in our online portal the seller again advised the customer of the return address and that they would be refunded once the item was received back to their possessionThe customer responded to the seller’s message,” This issue is not resolved. Revdex.com complaint filed and Attorney General notified. Item must be returned at the cost of the Merchant.” The seller responded to the customer asking, “Please clarify the return reason for this item.” We have confirmed that the seller is willing to return the item and currently awaits further detail from the customer on how the item is not as described as this was not yet advisedThey will need to know this information before they can determine if the return reason is once that they would offer to cover return costs onSincerely, Overstock

To whom it May Concern,To Whom it may Concern,PRICES, AVAILABILITY AND ERRORSProducts on the Site are subject to change without noticeErrors will be corrected when discoveredOur Site contains a large number of products and it is always possible that, despite our best efforts, some of the
products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product pageWe will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to youIf a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejectionWe are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of productYou acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer availableYou agree that we may cancel your order after you have received an Order Confirmation without penaltyOn very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory, our third-party fulfillment provider's inventory, or a Marketplace Seller’s inventoryYou agree that we may rescind our acceptance and cancel your order without penalty if the product you ordered is unable to ship due to unavailability. The In Store Credit and Complimentary Club O are availableWe reserve the right to correct any errors, inaccuracies or omissions on a product pageWe reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretionIf you have already received your order, we will do our best to resolve your concern

To Whom It May Concern, Overstock records report the customer’s package was shipped with UPS under tracking number: ***. 07/27/ 6:P.M; UPS has provided an “Origin Scan”This is an indication that the merchandise package is in hands of the carrier The Departure from the UPS facility is reordered same day at 9:P.M 07/28/1:P.M; UPS Has provided a “Destination Scan”This scan is provided when a package has reached the Carriers hub, Knoxville, TN. 07/31/9:P.M; UPS states “We’re attempting to verify the package location/ Claim issued”Any missing item reported to Overstock is taken as a serious matter we do our best to help provide a prompt and positive resolution At this time there is no additional location scansA refund has been released to our customer’s original form of paymentA Store credit was added to the customers Overstock account as a gesture of courtesy for the experienceSincerely,Overstock

To whom it may concern,We understand the customer's confusion as Wal-Mart has listed Overstock's standard return policy for this itemAccording to the return policy listed, the customer "can initiate a return for most new and unopened items within days of delivery for a Full Refund.* The return policy also states "If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges." The return policy doesn't state that every item returned is eligible for a full refund but specifically states most new and unopened items can be returned for a full refundThe return policy also specifically states if the return is a result of our error or the product is defective, we will refund the full cost of the merchandise and shipping chargesThe return didn't qualify for a full refund based upon the listed return policyThe customer was responsible for the return shipping fees of $However, the return fees were waived, and a full refund was issued on 12/24/Because Wal-Mart's accepted the customer's payment, the customer will now need to discuss any questions regarding the refund or posting timeframes, with Wal-Mart.Sincerely, Overstock

To Whom it may concern, Order placed on 9/02/2016, for the Avenue Greene Mileto Grey Linen Modern Upholstered King BedIt is advised before check out this is an Oversized item and may take 1-business days to ship out of our warehouse, with expected delivery time frames within 1-weeks Customer
contacted Overstock on 9/07/Restated the shipping time frames on the order “Oversized Items and will ship via freight carrier; so due to this, the item will leave our warehouse within 1-business days and arrive to them within 1-weeks of shipmentCustomer’s item should ship no later than 09/19/2016.” Our customer contacted Overstock again on 9/19/2016, requesting an update on the orderA message was sent to our specialized department for follow up within 1-business daysOur customer next contacted us on 9/21/2016, with transcript of email notifying the order would not be shipped in time, providing options to cancel the orderThe order was in process, cancelation was no longer an optionOur customer again contacted Overstock, and was provided a $compensation as a courtesyOrder left in processOn 9/26/2016, a carrier was arranged to pick up the Avenue Greene Mileto Grey Linen Modern Upholstered King BedFor shipment to the customerYRC records under Pro # ***, indicate the Avenue Greene Mileto Grey Linen Modern Upholstered King Bed, was picked up on 9/28/At this time YRC has confirmed the Avenue Greene Mileto Grey Linen Modern Upholstered King Bed, is in transit and estimated to arrive at the delivery agent on 9/30/Our carrier will be contacting customer within business days after the product has reached the local delivery terminalToday 9/29/2016, The customer has been contacted by phone, and a voice message was left, also an email sent which included the carriers phone number with the pro#We have offered to return the package if customer would like to cancel the order at this time Sincerely, Overstock