Overstock.com

Complaint: [redacted]
I am rejecting this response because:
I'm trying to accept this and ask questions to clarify uour proposal, however when I call your executive team they know nothing about this correspondenceand have reached out to "the warehouse". FYI Brother contacted me yesterdayconfirming that they never had the machine. ive called your executive center 3 times now and no one seems to know anything about this. However, Natalie , who I am on the phone with now is doing all that she can to reach out to someone to help me.I would like clarification on your proposal ( speaking with someone)Thank you for your response.
Sincerely,
[redacted]

To Whom It May Concern,   Our customer contacted us by phone on 10/5/2016 by phone to return the bunk bed because he found it cheaper on another website. He wants to return this on his own as he has contracts with freight carriers. Customer was advised that we will send a request to our...

warehouse for the return information and address and will follow up with him in 3-5 business days. We communicated with our warehouse and sent the customer an email on the same day 10/5/2016 providing him return information as well as returns address. We have not received a reply from the customer after 10/5/2016. It is possible that the customer is contacting the manufacturer directly and getting replacement parts direct from them as we have no other record of the issue besides what is already noted. This matter was considered closed on our side as of 10/5/2016.   Sincerely, Overstock.com

Complaint: [redacted]
I am rejecting this response because: I have waited 7 days and no such refund has been received, neither did I receive the email that you say was sent to me on 10/24/16 re:10/24/2016 – The customer was sent an email stating a refund has been resubmitted to Walmart today 10-24-16 in the amount of $112.34.   Please allow 7-10 business days for them to process the refund back to your form of payment.I have been in contact with the Revdex.com in Utah and let them know that I have not received any refund as of the date of this writing. If I accept the resolution without my refund the Revdex.com will close the case and I may never be refunded, therefore I am asking again for the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the company stated a rep contacted me on 2/22/2016 to confirm the receipt of the return and this is untrue. No one from Overstock contacted me on this day to confirm a receipt. I finally received funds due me on the 23rd of February, 2016. 
Sincerely,
[redacted]

To Whom it may Concern,  Our customer placed an order for the Bobkona Parrish 2-Pcs Left or Right Hand Reversible Sectional Sofa with selected Option: Tan - Stationary - Polyester Blend/Foam.  The delivery options available at checkout, are as followed the default is Outside Home without...

signature required is free of cost. Threshold delivery is the first upgrade at $9.99, Room of Choice is  the second upgrade and Room of Choice with limited package removal is the highest upgraded delivery option we offer.  Customer contacted us 12/18/2017 stating 2 large packages arrived, the tracking wasn’t updated to a delivered status as of yet and the agent advised to call us back if it was the sofa.  The agent issued $127.18 back to their form of payment considering the customer expected the delivery on 20th with a phone call prior from the Freight carrier, customers plans were disrupted for  the early delivery.  The issue was escalated to a supervisor, due to the Receipt showing a Polyester Blend/Bonded Leather/Foam."Available in espresso (bonded leather) and sand (polyfiber).  We are working with the customer to set up a return and accepting most of the liability of return shipping cost. As an exception our offer is to cover $200 of the return shipping leaving the  customer liable to pay $70.00 for this upgraded pick up service.  We feel that we have offered more than fair share of responsibilities to resolve this to our customers' satisfaction.  Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because Overstock has not properly addressed my complaint. I have included print screens in the form of jpg attachments that reflect the page prior to the link that states the MSRP on these pants is $90. This isn't accurate. This misleads the customer into thinking he or she is getting a greater discount than actually is provided, so then he or she clicks on the link. Only then does the customer find another conflicting MSRP that states $30. The is false advertising. If this matter is not properly resolved through the Revdex.com, my next step will be to file a complaint with the FTC and my state attorney general, because as stated before, Overstock has a pattern of mis-advertising items on their website.
Sincerely,
[redacted]

Tim Garretson Complaint [redacted].  To whom it may concern, The item Ordered is fro a Dstributor who has a (5) business day timeframe to ship. That period expired on 11/21/17 eob.  You can always Re-Order the Rug if the Distributor does restock. Per your request the...

Order item has been Credited to your Master Card-11/24/17. Please check with them for posting timeframes. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, for the record, would like to clarify some points OverStock Customer Service touched on."The
customer purchased the Extended Selection ABBYSON LIVING Richfield
Premium Top-grain Leather Sofa, Loveseat, and Armchair Set, and the
ABBYSON LIVING Richfield Top Grain Leather Ottoman, on 09/29/2015.
The order number for the furniture purchased is [redacted]"  - We ordered two complete sets of Abbyson Living ordered, not ONE set (for a total of eight pieces of genuine leather furniture). "The
furniture is considered an oversized item and had to be shipped with a
freight carrier. Items shipped with a freight carrier can take 1-10
business days to ship and 1-4 weeks to deliver from the shipping date." - The first of the four deliveries and only two pieces of the six were acceptable (not counted are the two ottomans which were delivered separately).  Acceptable to us meant marks on the furniture that couldn't be removed with a soft rag and leather cleanser, uncorrectable wobble/twisted frame, and NOTICEABLE scratches in the leather."The
customer contacted Overstock and reported damage to some of the
furniture. The customer had accepted pieces of the furniture and refused
the damaged pieces. Therefore, the warehouse shipped out replacement
furniture." - This occurred four times from Oct '15 to Jan '16.  The fifth time, the delivery folks would not let us keep the last two pieces that would have made the complete sets."According
to our records, the customer reported that the carrier tried to
redeliver the same damaged furniture that was refused, and not the
replacement furniture that was shipped by the warehouse. Consequently,
the customer refused the delivery of the damaged furniture, and
requested that the furniture previously received, be picked up, and
returned. Once we confirmed the furniture received was picked up, the
customer's refund was issued, and the customer wasn't charged any return fees as the furniture arrived damaged." - After the fourth delivery, we were asked by OS representative if we would accept two pieces from the fourth delivery that were NOT damaged or otherwise acceptable.  This would have completed the two sets we ordered originally.  We asked the delivery folks if we could keep the two - and refuse the damaged items.  We spoke to OS representative, she spoke to the delivery folks and could not convince them to leave the two acceptable furniture.  They refused.  The representative asked us if she could arrange for the two acceptable furniture re-delivered, would we accept compensation for the one piece we had that was damaged (scratched sofa that was left before Christmas per another arrangement with OS representative).  At this point, we felt we were out of options, we accepted.  The representative tried her best - but when the fifth delivery came, the delivery folks brought two pieces from the first two deliveries - scratched and wobbly (twisted frame) chair.  We have the pictures from those earlier deliveries.  We then requested OS re have ALL the pieces picked up, and for a full refund."After
reviewing the customer's additional concern, that they should receive
some compensation for the time and inconvenience caused by the damaged
furniture, we have issued the customer $[redacted] in Club O Reward dollars.
The reward dollars are available immediately and can be used on a
future order with us. We know that this will not make up for the
troubles the customer has experienced, but we hope that they will use
it, and give us another chance to restore their faith in our services." - After five deliveries and pickups, over the span of four months, we were inconvenienced, and frustrated <not over lack of furniture, but the lack of communication from OS logistics (warehouse/delivery), and the QA of the furniture>.  The furniture that were acceptable were great, and we would have liked to keep them.  We ordered the furniture because of the great reviews on OverStock's site - we posted our review and OS did not post it (which we now realize why the reviews were so high on this furniture).One final note, we have zero complaints/issues with the Overstock customer service department.  The OS "customer" rating on particular items they are selling?  Let us just say we are not evaluating those anymore.  The QC/QA on the particular furniture we ordered was less than satisfactory.  Four separate deliveries to make almost two complete sets...  just unsatisfactory.
Sincerely,
[redacted]

To whom it may concern,  The customer placed their order on 04/25/2016 Christopher Knight Home Carmel 7-piece Outdoor Sofa Sectional with Sunbrella Cushions. The furniture was on sale for $2, 064.59 at the time that the customer's order was placed. On 05/07/2016, the customer contacted us...

due to the glass for the table arrived and was shattered. Therefore, we requested that the warehouse ship out a replacement glass top to the customer.  On 05/11/2016, the customer was provided with tracking for the replacement parts and asked to allow a few days for the tracking information to update on the carrier's website.  On 05/12/2016, the customer requested to return the item for a full refund. The customer was advised that they could return the item and provided with options to return the item using our return label or by returning the item on their own.  Consequently, the customer replied and advised that they didn't have the "cartons" because they were "water soaked" and did not have "useable boxes" to pack the item in for a return. On 05/13/2016, the customer was advised that they would have to locate packaging to return the merchandise. In addition, the customer was advised that they could purchase packaging from U-Haul to return the merchandise. On 05/17/2016, the customer notified us that they had reviewed the product, and advised that they were contacting the Revdex.com to let them know that Overstock was hiding negative reviews of our products.  On 05/18/2016, we emailed the customer and advised that it can take 3 Weeks for a review to be posted, as we need to make sure that it is appropriate, has no foul language, threats, etc. We explained that we have good reviews and bad reviews and that we in no way delete or remove bad reviews.   We also explained that our return policy also states that when you purchase an item, that it must be returned in new or unused condition, and contain all original materials included with the shipment, and so they should be able to return the merchandise if they still had the boxes.  We also spoke to the customer and confirmed with them that they couldn't get boxes to return the merchandise, and would keep the item. On 05/20/2016, we contacted the customer with an alternate option of having the merchandise picked up with a freight carrier. By having the merchandise picked up with a freight carrier, the customer wouldn't need to repackage the merchandise, as we could request a white glove pick-up. The customer has agreed to the return via a freight carrier.  Therefore, a return has been processed with a freight carrier by the name of [redacted]. The customer has been emailed the paperwork needed for the return. The carrier will contact the customer to schedule a pick-up; however, if the customer doesn't hear from the carrier, we would suggest that they contact the carrier and schedule a pick-up. The carrier can be reached by calling [redacted] Once we can confirm that the merchandise has been picked up, the customer will receive a refund in the amount of $2,064.59, to the payment method use for the order. If the customer needs any additional assistance with this return, we would ask that they give us a call at [redacted], and provide reference # [redacted]. Sincerely,  Overstock

To whom this may concern,   The customer has been fully refunded as of 9/8/2017 to their Paypal account. Overstock has emailed these photos to Overstock’s EBay account manager to ensure there aren’t any other samples on EBay providing the incorrect listing. This should resolve the listing error.  Unfortunately, Overstock must respectfully decline the customer’s request to provide the kits to the customer at the cost of the samples.  Sincerely, Overstock Tell us why here...

Complaint: [redacted]
I am rejecting this response because:Overstock is unwilling to accept their responsibility and actions regarding poor delivery procedures. We can agree to disagree on what Overstock should have done regards to my high priced orders. As a consumer I recommend that Overstock work on deliveries. Just FYI...my last order I never received delivery notification from FedEx via email, they did not leave a sticker on my door for the 3/30 delivery and I finally received my ring on 3/31. Expected delivery was 3/29. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern, While we understand that [redacted]'s mother has passed away, we don't show that she is currently listed as an authorized user on her mother's account, and no documentation has been provided showing that the customer has passed away. Therefore, to further...

assist [redacted] in confirming the refund details, she will need to provide us with a copy of the customer's death certificate. For additional details on how to proceed, [redacted] should give the Executive Relations Department a call at [redacted], and ask to speak to Melody R. She will need to provide order # [redacted] when contacting us.Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because: Overstock.com offered several options to resolve this matter, none of which were satisfactory to me; Overstock.com refused to deal with the issue of damages to my furniture and in fact fell short of meeting the price match by $30.00. I requested from them $879.25 to settle this matter, which included $400 to compensate for the damages. I sent them photos of the damages which included big dings as well as actual missing finish on very conspicuous parts of the furniture. Please note that Overstock.com indicated on their website that they had no stock on what I ordered, so returning this furniture was not an alternative. Furthermore, Overstock.com continues to list all furniture made by this company as being made by Luca Home in Italy, making it impossible for customers to comparison shop because these products are not manufactured by Luca Home in Italy, but by Grupo Dupen in Spain. This was done intentionally so that customers could not google the actual product manufacturer because if they did, customers would see other merchants were selling Grupo Dupen's products for far less than Overstock. As an example, one of my beds was selling at many stores for $550-$800; I paid $1000 before Revdex.com intervened. This fraudulent practice has not been changed since I made my complaint. Overstock.com's website is still listing products from Luca Home, a fictitious company whose name was created by Overstock.com to dupe its customers. In summary, I will be satisfied with an additional $430 to finally resolve this issue. But the larger issue that Revdex.com did not address is Overstock.com's continuing fraudulent practices against consumers. Thank you 
Sincerely,
[redacted]

To whom it may concern, The customer ordered the Home and Garden Spas 6-Person 81-jet Hot Tub on 07/06/2015. Listed on the description of the item, it states: "This item ships using Backyard Delivery Service. Delivery placement must occur within 50 feet of the delivery truck. The pathway must be...

free of obstacles and cannot involve more than one step to ascend/descend. The delivery area must be level to accommodate a minimum two-man crew safely transporting the package from the truck to the backyard location."On 07/31/2015, the customer notified us that the carrier had a delivery scheduled for 07/29/2015, and that the carrier missed the delivery appointment. Therefore, we contacted the carrier to confirm what was going on with the delivery.The carrier confirmed that they attempted to deliver the order on 07/29/2015; however, the hot tub wouldn't fit into the area that the customer wanted it to go into, and the customer was asking that they bring a forklift out, and arrange the hot tub the way they needed it to be. The carrier didn't have a forklift available and so the order was refused. When we contacted the customer again to discuss the delivery, the customer advised that the carrier never came out and only called them, to see if they had someone available to assist in removing the item off of the truck. Based upon the customer's response, we contacted the carrier again, and they advised us again that the customer refused because they didn't have a forklift to complete the delivery of the item.To assist the customer, it was determined that we would pay for a forklift, to complete the delivery. We received a quote that it would cost approximately $990.00 to deliver the item to the customer on a Sunday. It was confirmed with the customer that the carrier would come out on 08/02/2015, to complete the delivery. On 08/03/2015, the customer contacted us and advised that he had received the merchandise, but that they didn't receive what they ordered. The customer advised that the item received had less than 40 jets and the color of the panels was incorrect. The customer adivsed that they ordered a hot tub with "80-90 Jets" and wanted to return the item received and have a replacement hot tub sent out with "80-90 Jets". Overstock replied and asksed the customer to provide us with pictures showing what they received. The customer provided a picture to us on 08/11/2015. The picture showed the outside panel color for the hot tub. The customer advised us that they emptied the tub and counted every hole and counted 47 hols on the hot tub. The customer also advised that the item was described as coming with "9 multi Color lights ( Not one light with 9 LED's)" The customer advised that they wanted the hot tub replaced with a hot tub that contained 81 Jets and if we couldn't replace the order, they wanted the item removed from their property immediately.On 08/11/2015, we asked the customer to provide us with a picture, showing the inside of the tub.On 08/15/2015, we contacted our warehouse/supplier, and informed them that the customer was concerned that they didnt' receive the correct item as it didn't appear to have 81 jets. On 08/17/2015, our warehouse/supplier responded and advised that the customer "must count the jets in the inserts also" and that "they are probably counting the 7 jet inserts and the 14 jet insert as 1 jet instead of the respective counts".On 08/17/2015, the customer sent us a picture, showing the inside of the tub. We responded back the same day to the customer. It was explained to the customer that our warehouse/supplier "stated that the jet inserts have multiple jets per insert and that there is 81 jets total in the tub. The tub name is "81 Jet" This does not mean that there are 81 individual jets." It was also explained to the customer that "the lighting can be controlled by the control panel on the top side of the tub itself."On 08/18/2015, the customer replied and advisd the "specification says 81-90 jets" and to "take this Tub and credit my money back."On 08/19/2015, we apologized to the customer that they felt that they had received the wrong hot tub, but that as we had reviewed the pictures the customer provided and the pictures we have online, the pictures were the same. We also advised that there are 81 jets in the tub that they received, but that each hole contained multiple jets, per hole, and as stated on our website, there are 3-7 jets per insert hole. We advised that as previously stated the lights are controlled by the control panel on the top side of the tub.We advised the customer that we would continue with a return, and that due to the additional labor and extra freight personnel that is required to pick the item up, the return cost would be $[redacted] to pick it up. We requested that the customer confirm if they wanted to proceed with the return. On 08/20/2015, the customer confirmed that the picture looks the same, but that they couldn't see 81 jets installed. The customer advised that if we couldn't replace the hot tub, then we would need to make arrangements to remove the hot tub from their back yard.On 08/21/2015, as the customer confirmed that they wanted to proceed with a return, we processed a return with a freight carrier. On 08/24/2015, the customer was provided with the paperwork needed for the pick-up, and the return instructions. The customer replied and wanted to know when we would be shipping the 81 Jets that they ordered. The customer also advised that they had an electrician hardwire and install the hot tub.On 08/26/2015, we advised the customer that a replacement is not available due to the return reason, as the pictures and description match what we have online. The customer was notified that per their request, we have initiated a return, but that if they changed their mind they could keep the item received and would cancel the return.*After reviewing the description of the item, we found that the hot tub is listed as having "3-7 Jet Massage inserts". This is per massage jet. The listing doesn't say that there are 81 individual jets. This has been explained to the customer. It is also listed as having 9-Colored LED lighting. It doesn't say that there are 9 lights. The lighting is controlled by the control panel and can be used to change the lighting on the hot tub. Because the item is listed as having inserts, the customer would need to count the jets that are inside the inserts. In reviewing the correspondence from the customer, they are counting the holes on the hot tub, and aren't counting the additional jets that are inside of the inserts.We also found that there are reviews that give this same information, and explains that it isn't 81 individual jets. This review was available to the customer prior to purchasing this item.Based upon the listing, and the pictures provided to us by the customer, we have determined that they did receive the correct item. The pictures of what we have online and the pictures provided by the customer, have been attached. We have also provided a picture showing the listing. Because it has been determined that the customer received the correct item, the customer can either keep the item received, or they can return the item for a refund. As the item isn't damaged or defective, the customer is responsible for the return fees as previously quoted. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 P.S.  I am delighted with the resolution and appreciate your help more than words can express. Thank you so much.

To whom it may concern,  We understand the confusion with why the customer believed they had ordered the "White" color option for this chair. As previously stated, we reviewed the picture shown on our website, and it does show only the white chair. As a result, we are working to get the picture shown online updated to include pictures of both the white and black color options.  We have confirmed that the customer's order was picked up on 12/29/2015 via UPS tracking number [redacted]. The return fees were waived and the customer will receive a full refund within 3-5 business days from when we receive the item back to our warehouse.  As the customer has purchased a box to return the item, we would ask that they fax a copy of their receipt to ###-###-####, and write order #[redacted]on the fax. The customer should also write "Revdex.com Case # [redacted]" on the fax. Once we have received the fax, our Pay Support Department has confirmed that they will issue a refund for the amount paid to purchase the box used to return the chair.  According to our records, the customer used an Overstock store credit card account to make the purchase of the chair. Therefore, our Pay Support Department can either refund the amount paid for packaging to the credit card on file, or the customer will need to contact us and provide an alternate credit card number they would like the refund issued to. If the customer would like the amount refunded to the credit card on file, they can write on the fax to "proceed in refunding the amount to the card on file". Otherwise, if they want to have the refund issued to an alternate credit card, they will need to call ###-###-####, and ask for our Pay Support Department after they have sent the fax.  Sincerely,  Overstock

To whom it may concern,   Order number [redacted] This order was placed on 07/09/2015 for 3 of the Kosas Home Tam Rustic Brown Elm Wood and Iron Low Back 24-inch Counter Stools, delivered 7/10/15. On 1/29/2016 – the customer contacted us stating that one of the 3 stools had tipped over and...

fallen. Because of this fall, the chair’s seat cracked and broke on the corner of the seat. We made an exception and replaced the stool, order number [redacted]. 3/22/2016 – The customer contacted us via chat service with the same issue. The customer explained that 2 of 3 stools fell over and broke again. Per the chat, the customer was expecting the same resolution; a replacement. The customer service agent was hesitant to replace the stool again with it being 212 days after the product was delivered. They offered a partial refund and then the chat came to an end because there was no response from the customer. The customer then took to social media ( Twitter ) on the same day. The customer explained the issue. We offered to replace the stool’s seat because this is the part that was broken. We then emailed the customer a return label to return the damaged stool. The label went unutilized. 3/24/2016 – the customer emailed us asking why we are only replacing the seat and not the entire stool and expressed that the item cannot be dismantled and shipped back to us. 3/25/2016 – we replied to the customer and advised that we are making an additional exception to get the entire stool replaced. 3/29/2016 – This was looked at with management and we decided to cancel the replacement order because we could not honor the replacement due to the previous exception. The fact that the product is breaking was due to the way the product was being treated on the customer’s side. 4/13/2016 – The customer contacted us back asking that we proceed with a replacement order. The customer asked for a return shipping label to return the damaged stool. We then agreed to replace the stool for the customer. 4/15/2016 – we advised the customer that we will need to get the return shipped back to us before we release the replacement. 4/19/2016 – Our warehouse received the damaged product. On this same day, we let the customer know that we released the 2nd replacement product and then closed the issue. 6/27/2016 – the customer called into customer service asking for a refund for all 3 chairs. We explained to the customer that we cannot refund them and offered 15% off their next purchase. From here, the customer asked to speak with a supervisor. At the time, the customer and a supervisor could not connect and customer asked for a call back for the following day.6/28/2016 – The supervisor called the customer back as requested and did not get through to customer. 7/1/2016 – Customer service supervisor emailed the customer back and explained that we understand the issues they are having with the product however we cannot make another exception to replace the stools. Because we could not issue a refund to the customer we issued her $100.00 as in-store credit to use towards a future purchase. This $100.00 remains on the customer’s account and is ready for use.  Sincerely, Overstock Tell us why here...

To whom it may concern,  The customer placed an order on 05/12/2016 for the Thumbprintz Beach Memories B Throw/ Floor Pillow ( Option: 14 x 14) and the Thumbprintz Beach Memories B Indoor/ Outdoor Throw Pillow (Option: 16 x 16). The customer ordered two of each pillow. On 05/23/2016, the...

customer contacted us and advised that they received all of the pillows and that two of the pillows were incorrect. The customer explained that the pillows should say "Seaside" on them, and she only received pillows that said "Beach" on them. Therefore, we assisted the customer with a return for a replacement. The replacement order number is [redacted]. On 05/31/2016, the customer contacted us to return order #[redacted], because they received two pillows that said "Beach" on them. We apologized for the inconvenience and offered to return for a refund. The customer didn't want a refund and requested to return the pillows for a replacement. Consequently, we initiated the return for another replacement. The replacement order number is [redacted]. On 06/16/2016, the customer contacted us and advised that they received the incorrect pillows for order #[redacted]. The customer wanted us to send replacement pillows but there was some concern because the item was out of stock. We did confirm that the item was out of stock but would forward the issue over to a specialized representative to further assist the customer.  The customer contacted us later the same day, and requested that someone go and hand pick the pillows. We replied that the issue had been forwarded and that the issue is being worked on. On 06/23/2016, we did contact the customer and informed them that there was an issue with the inventory of the "Seaside" pillows and provided a return label, so that the customer could return the incorrect pillows. In addition, we issued an in-store credit in the amount of $25.00 to the customer's Overstock account. On 06/24/2016, the customer advised they would return all of the pillows. On 07/08/2016, we confirmed that the 16 x 16 pillow size was returned. The customer was issued a refund of $51.98. The refund was issued to their original form of payment. If the customer doesn't see the credit, we would ask that they contact their financial institution for their posting time frames.  On 07/12/2016, the customer was advised that the refund for the 14 x 14 pillow size was issued, to their original form of payment. The refund was issued in the amount of $40.98. On 07/15/2016, the customer contacted us regarding the refund for the 14 x 14 pillow size. The customer requested that we confirm that the refund was processed.  We did confirm on 07/15/2016 that the refund was issued on 07/12/2016 in the amount of $40.98 to the original payment method. We explained that the time it takes for credits to appear may vary depending on their financial institution's credit posting time frames.  [redacted]According to our records, the refund for the 14 x 14 pillow size was processed on 07/15/2016. Please allow 2-5 business days for this credit to be posted; however, if the customer doesn't see the credit, they may need to contact the issuing financial institution to find out their credit posting time frames. If the customer has any questions regarding their refund, we would ask that they give us a call at 1.800.843.2446, and we will further assist them. Sincerely,  Overstock

Complaint: [redacted]
I am rejecting this response because:Overstock charged me return shipping for a defective item and the oversize item is no excuse for delaying reply to my request. Please explain how an oversize item excuse you from good customer service or a quick response. How does a size of an item excuse overstock from providing good customer service.  Where is the apology?  This response is condescending.  
Sincerely,
[redacted]