Overstock.com

To whom it may concern,  The customer placed an order on 12/18/2015 for the Stratus Swivel Office Chair. The customer selected the "Black" color option.  The customer contacted us on 12/23/2015 and reported that she didn't receive the color she expected. It was confirmed that the color the...

customer wanted was out of stock. The customer requested to keep the item received and that we issue them a refund. We explained that the item would need to be returned or they could keep the item as-is. The customer declined to return the order and advised they would keep as-is.  On 12/23/2015, the customer contacted us via our Chat Customer Service option, and explained that they ordered a white chair and received a black chair. The customer explained that they wanted to return the item received; however, they didn't have packaging to return the chair, as the carrier left the item in the rain and the box was destroyed. The customer confirmed that there wasn't any damage to the item.  Because the item arrived and the box was destroyed, we offered to file a claim with the carrier, due to they left the item in the rain; which is the reason the box was destroyed. When filing a claim with the carrier, they ask to inspect the packaging and the item. However, the customer informed us that there wasn't any damage to the item, and that they no longer had the packaging. As a result, we were unable to file a claim with the carrier as the item wasn't damaged and the customer no longer had the packaging.  Because the customer claimed that we sent them the incorrect item, we offered to send the correct "Black" color option they ordered, as the "Black" color options was and is in stock. The customer explained that they wanted the white chair shown in the picture and not the black they received. After discussing this issue with the customer, it was understood that the customer wanted the "White" color option, but the "Black" color option was ordered in error. We explained to the customer that they ordered the "Black" option and the "White" option was out of stock. We offered to further assist with a return of the item ordered and received. The chat conversation was disconnected.  On 12/23/2015, the customer emailed us, requesting to return the item received. The customer explained in the email that they no longer had the box the item arrived in as it was damaged. Consequently, we sent an email reply to the customer, explaining that they would need to repackage the item, and return it to us for a refund.  On 12/24/2015, the customer called us, and explained that they received their chair, and that it arrived in the wrong color. We emailed the customer a return label, and advised that once the item was returned, we would assist with a refund. On 12/27/2015, the customer contacted us via the Chat Customer Service option. The customer stated "It is not fitting in the damaged box I received the chair in" and "I would like ups to pick it up at my house please". Therefore, a UPS pick-up was processed, and the customer was advised that the item would be picked up within the next 2-5 business days. We explained that UPS would bring the call tag with them and that the customer only needed to have the item ready for pick-up. The customer was provided with return tracking number [redacted]. On 12/28/2015, the customer called and requested that we send them a return label, as UPS was coming to pick-up the chair. The customer was emailed a return label.  On 12/28/2015, UPS attempted to pick-up the chair. However, UPS wasn't able to pick-up the chair, as it wasn't ready for pick-up. **The customer ordered the "Black" color options as shown in the attachment. It appears as if there was some confusion with the item ordered due to the picture shows a white chair. Therefore, we will be looking into having the picture updated to include the black and white chair, as there are two color options available for this chair. [redacted]A UPS pick-up has been processed on our end for the return of the chair. The return fees have been waived. The customer doesn't need a return label for UPS as the pick-up ws processed with a call tag; which means that UPS will bring the return label with them when they come out to the customer's home. The customer only needs to have the item packaged and ready for UPS to pick-up the item. If the customer is having difficulty in repackaging the chair, as the packaging arrived damaged, they can contact Overstock at ###-###-####, and speak with a supervisor. The supervisor can request that the warehouse make a box for the customer to return the item received. Once the item has arrived back to our warehouse, the customer will receive a refund, within 3-5 business days. Sincerely,  Overstock

To Whom This May Concern, After further research, we did find another email received under a different email address on 10/23/2016.Customer emailed informing us that a few of the parts had an issue. Due to the volume of emails to reply to this has delayed the issue. We have been in contact with the customer Thursday 10/27/2016. He has been replying to our emails and we are still currently working on a resolution.  Sincerely, Overstock.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Notes:Scott, supervisor of the loss prevention department, personally handled the corrections to the account and resolution of the problems. We had a positive discussion going over my concerns about other consumer experiences similar to mine and I was assured that changes are being made. He also confirmed the items of my order were correctly noted from the factory.Unfortunately, after the resolution was made, my order was canceled again for the same original reasons, but Scott forced the order through his system. It seems some information related to my account is causing all orders to be canceled and it is unresolved at the system level, however, loss prevention has now made manual overrides for my specific situation. I have concern for other customers who may not know how to advance their problems if loss prevention ever locks them out of their account. I understand this was a learning experience for loss prevention and I hope it helps the customer experience of future people.
Sincerely,
[redacted]

[redacted] To Whom it may Concern, The item is not in Stock at this time and unavailable from the Mfg/Distributor.A full refund has been issued as of today.Please logon and check your Account / Account Settings / Payment options to see any Store Credit...

Options. Sincerely, Overstock

To whom it may concern, The customer placed an order on 05/09/2015 in the amount of $18.99.We have reviewed the order and have found that the customer hasn't contacted us to report any issues or concerns with the order placed.When an order is placed, most financial institutions will place a...

pre-authorization hold on the customer's credit card, or bank account. Banks place pre-authorization holds for the security of their customer's accounts, to ensure that the funds are available, for the merchant that the customer is shopping with. If a customer cancels the order, the bank will typically continue to hold onto the funds, as they are still anticipating that the merchant will be collecting on the funds. If the merchant doesn't collect on the funds within the standard 5-10 business days, the bank will then release the hold that they have placed on the funds. According to our records, the customer canceled the order, shortly afer they placed it. We have confirmed that we haven't collected on the $18.99 charge as the customer canceled the order and that we will not be collecting on these funds. Unfortunately, we are unable to issue a refund as we haven't taken any funds from the customer. We would suggest that the customer contact their financial institution, to verify when they will release the pre-authorization hold, that the bank has placed on their account. If the customer needs assistance in having the hold released sooner than the bank's timeframe, they can contact us at [redacted], and we can fax a pre-authorization release form to their bank.Sincerely, Overstock

To whom it may concern,  The customer purchased the Samsung XE303C12-A01US 11.6-inch 1.7GHz Exynos 5 Dual Core 2GB RAM 16GB eMMC ChromeOS Chromebook (Refurbished), on 08/06/2016, for $137.99. On 08/14/2016, the customer contacted us, and reported that the laptop is locked. A replacement...

order was processed.  On 08/23/2016, the customer contacted us and advised that the replacement laptop was also locked. The customer was assisted with an order for a new and unused laptop at no additional charge. The value of the replacement laptop, which we shipped at no additional charge, is $281.99.  [redacted] The customer was sent a return label to return the first laptop. The customer will need to return the first laptop received. If the customer does not return the first laptop, they will be charged for the replacement order that was shipped to them. However, the customer was informed that they would not need to return the replacement laptop. Consequently, Overstock will not issue the customer a full refund plus provide the customer with a free product. [redacted] Sincerely,  Overstock

Hello, On 9/06/2015 the customer placed an order for the Furniture of America Anjin Enzo Contemporary Two-tone Multi-storage Coffee Table, which was delivered on 9/15/2015. The customer contacted us on 9/16/2015, informing us they were missing the hardware along with parts 10, 11, and 12....

We submitted a parts request with our supplier warehouse and sent the customer an email and also issued a $50 compensation to the customer's original form of payment. The customer replied to that email to let us know that we submitted the parts request on the wrong item. On 9/17/2015 we emailed the customer to let them know that we have corrected our error and we have now requested the needed parts on the correct item: The Furniture of America Anjin Enzo Contemporary Two-tone Multi-storage Coffee Table and that we will have the parts expedited. On Saturday 9/19/2015, we informed the customer via email that the parts they had requested were shipped and we gave them the tracking number. The parts order was delivered on Tuesday, 9/22/2015. If the customer has an issue with the parts recieved, they may contact us at ###-###-####.Sincerely, Overstock.com

To whom it may concern, To date, we do currently have an open case and are workingwith the customer regarding the parts that are missing. 9/9/2015 – the customer contacted us stating that they werepart: 242856 CPSR and missing box 6, which was the twist slide to their GorillaPlaysets Malibu...

Extreme Swing Set. We did advise the customer that it couldtake 2-5 business days to receive tracking on the parts needed however we wouldfollow up with her on 9/11/2015, ( 2 business days ). 9/11/2015 – Our warehouse got back with us stating that theextreme tube slide is currently out of stock and that they should have themavailable Monday the 14th. Our parts department failed to conveythis to the customer on that day. 9/14/2015 – the following Monday the customer emailed usasking for an update. No reply from us until 9/16 which was an additional 2business days.9/16/2015 – We requested an update from our warehouse as itis now 9/16 and they advised us that they would not have the slide back instock until 9/14. We did also email the customer letting them know that we arestill looking into this situation and we will contact them back in 2 businessdays. 9/18/2015 – We called the warehouse but were unable to speakwith anyone regarding the customer’s situation. We then emailed them because wereceived no update from them and asked them to let us know as soon as possible.No update was given to the customer.9/20/2015 – The customer contacts us by phone asking for anupdate. The parts department is closed over the weekend so the customer was notable to speak with the specialized representative(s) regarding this incident. 9/21/2015 – We contacted the warehouse again by phone to noavail. At this time, we had to make some sort of exception/alternate resolutionto assist the customer. We emailed the customer with options. We advised thatthe warehouse is not able to ship single parts therefore we would have toeither #1 ship an entire new replacement and we would have the customer pullthe parts from the new shipment and refuse shipment on the rest of the product.#2 Have the customer keep the product as is for $400.00 back to their method ofpayment. #3 issue the customer a free Club O Membership which is a $19.95 valueand then preload with $420.00 in rewards. #4 we can return the product for afull refund. 9/22/2015 – We contacted the warehouse once more to noavail. 9/23/2015 – the warehouse contacted us back via emailstating that they have contacted UPS to perform a dock search to locate thesepieces. We were advised that if the warehouse doesn’t hear back from UPS bynoon then they will process a replacement order for the customer. 9/24/2015 – The warehouse contacted us stating that thesearch with UPS was unsuccessful and they are processing a replacement tubeslide for the customer on that day. They then advised us that they would havetracking for the replacement slide on 9/25/2015. The warehouse made no mentionof part: 242856 CPSR. 9/25/2015 – We contacted the warehouse this evening for anupdate. We asked them for the tracking information. We did also contact thecustomer via email to let them know the status and that we are waiting on thetracking information. Again, we do still have this case open and are working withthe customer to resolve. Sincerely, Overstock

To Whom It May Concern, Upon our customers initial contact concerning the Prepac 'Winslow Elite' White 2-door Standing Cabinet, from order number [redacted], on 1/07/2017, Overstock has created a parts request sent through our portal to our supplier requesting the correct right door.  Overstock will allow 1-2 business days for response from our warehouse. Our warehouse replied with shipment confirmation within 2 days, on 1/09/2017. While processing customer’s request, customer sent an email on 1/07/2017, expressing dissatisfaction with our time frames. When reviewing the initial conversation customer experience with our chat representative the time frames have been expressed. Upon receiving the customer second request by email, the agent recognized the issue was being processed already. To avoid confusion with the processed already in action, the agent did not reply to avoid adding confusion and cause of delay.    Upon shipping the requested part on 1/09/2017, an email was sent to our customer providing the UPS tracking number, and a link to our carrier’s site, where customer can check for shipment updates and information. An email from our customer was received later in the day requesting details of the request, and warehouse used to ship parts from. No response was provided to our customer in belief that this situation had been taken care of with the shipment details of the parts provided by email sent to customer earlier in the day; this email was noted as a duplication to the original email in which our customer was provided tracking for the replacement parts.   Once our warehouse has prepared and shipped items or parts Overstock is unable to make changes to the location or shipment method. Overstock ships product from many location and will supply parts as needed from the most efficient warehouse location best suited to provide the accurate piece and quickest timeframes.   Our customer’s satisfaction is our number one goal, for further discussion of the situation customer is welcome to call Overstock at 800-843-2446, and may request to speak with Carrie G. Sincerely, Overstock

To whom it may concern, I have reviewed order number [redacted], for the Select Luxury Combo 3-inch Gel Memory Restore-a-Mattress Medium Firm Topper, selected in the queen size. The Queen size selected: Luxury Combo 3-inch Gel Memory Restore-a-Mattress Medium Firm Topper, should...

meet the measurements of: 60 inches wide x 80 inches long x 3 inches tall. Due to machine-cutting manufacturing processes, there may be slight variances in the dimensions of this product. Memory foam toppers arrive tightly packaged, we recommend allowing 72 hours for the foam to expand.  Being sealed sometimes traps odors, after unwrapping the odor should dissipate within 48-72 hours. We are unable to accept returns on memory foam products after they have been open. However, a courtesy has been offered, due to the customers complaint of odor size and discoloration, we are happy to offer a refund or replacement upon receiving confirmation that the Select Luxury Combo 3-inch Gel Memory Restore-a-Mattress Medium Firm Topper, has been donated to the charity of our customers choice. The charity should make out the donation receipt to Overstock.   Please refer to the email sent on 12/27/2016, for instruction or further assistance. Sincerely,Overstock

To Whom It May Concern: (Our account for this customer shows the name as [redacted]) This complaint is regarding changing the date for payment of the Overstock Store Card account.  I was not able to find any notes on this issue, regarding the date change request, for payment of the...

Overstock Store Card on the customer’s account. Overstock has no authority to change anything or assist with issues regarding the Overstock Store Card also the customers information regarding the Store Card is not available to us. The financial institution that manages these accounts is Comenity Capital Bank.  They can be contacted by phone at 855-810-2546. Representatives are available Monday-Saturday, 8:00 AM – 9:00 PM EST, closed Sundays and major holidays. Customers may also manage their account for the Overstock Store Card on line. They can log into Overstock’s Comenity Capital Bank website at:  www.comenity.net/overstock to manage their account and make payments. Please call the Comenity Capital Bank for assistance with this issue.   Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because: I will accept the offer but the description of what took place is not exactly what took place. I did not cancel this order, I was notified that it was being canceled because they sold me items which they did not have in stock. this is not the first time this has happened. They seem to sell items at a great price only to never deliver on the item after weeks of waiting. I dont know what the motive is but if you do that to enough people you can make a good bit or money by holding large sums of money for a few weeks. And this is the reason I think that they are being unfair. No matter the rate of bitcoin it should be returned in full if they cannot deliver on the deal. They had no problem giving me the full amount back on other occasions but when yhere was a sudden increase suddenly it became a problem. this company is deceptive and has told me many lies all of which I have recorded for the record. I accept this weak resolution to get this nightmare over amd done with but I will never buy from this 2 bit company again.
Sincerely,Ripped off byoverstock.com in PA, [redacted].
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The first time I called re: an order being cancelled, I was NOT asked any questions such as my name, DOB, social security number or account #.  What good did it do me, calling "fraud protection" on that day, if they did not ask me any pertinent information?   Secondly, when I called to activate my credit card, I was told it was "ready to use" and there were no problems whatsoever.  Third, when I placed the last order that was cancelled, the CSR told me it was because they had to "verify" it was me that placed the order, since another family member in my household also has an Overstock account.   I answered all questions correctly, without hesitation.  This CSR "Ashley" told me she was putting me on hold to "clear" my account, so I could place an order.  When she came back on the phone, she informed me her "supervisor" told her I had to pay in cash ("wire transfer").  I asked what good it did me to open the credit card with them, then not be able to use it.  She had no answer other than to blame her supervisor.  I asked his name and finally she gave me his first name only, claiming she wasn't allowed to give me his last name.  I asked to speak to him, she acted as though she did not want me to do so.  I apologized to her, stating I was "getting mad", NOT at her, but this supposed supervisor who had NOT talked to me at all, and was saying I had to pay cash.  I asked again to talk to "Amir" and she again, gave me another excuse that he really wasn't her supervisor, he was just "in charge" at the time.  Yes, I did lose my temper because I had this person basically insinuating that I could not be trusted.  WHAT IS THE POINT IN OPENING A CHARGE CARD, IF I CANNOT USE IT?   At least give people a legitimate excuse, not telling them it was  because my email address "was only 10 months old."   (FYI, anyone who opens an email account does not have to verify their identity to do so...in other words you could make up a name.)         Overstock does NOT back their credit cards, they are backed by Synchrony.  I have SEVERAL accounts with them and have had no problem.   ALSO, please note that the first order I placed was less than $80, I believe.  So, saying it was a large amount, is also ridiculous.  These people need to contact the customer to verify information, if any questions, before they cancel orders.   This is the absolute WORST place and customer service reps I have ever dealt with in my 70 years on this Earth.  Rude, uneducated people that get-off on "playing God" over a small bill.   I will take my business elsewhere and never recommend this company to anyone.   Also, my husband will be cancelling his account as well.  
Sincerely,
[redacted]

To whom it may concern, We received our customers purchase, under order number [redacted] on 10/02/2016. Please know coupons cannot be combined with any other deals, including other coupons sales or promotional deals. At the time of purchase, the Exclusive Fabrics Signature Velvet Grommet 96-inch...

Blackout Curtain Panel, in the Aqua- 96"L option was on sale from original price of $85.12, our customer received the sale price $64.12 per curtain panel. Our customer paid a total $128.24, saving a total of $42.74, for a quantity 2, Exclusive Fabrics Signature Velvet Grommet 96-inch Blackout Curtain Panel, in the Aqua- 96"L option. When reviewing your order summary the total discount is not displayed per item, instead listed in the subtotal box. The total purchase price of order number [redacted] is $275.78 after the promotional discount of $42.74, and does not meet the coupon requirements for purchases over $300.00, to receive $30 off purchase.   The return shipping cost of $13.22, has been deducted from our customer cost of $128.24, for the return of the 2 Exclusive Fabrics Signature Velvet Grommet 96-inch Blackout Curtain Panels, in the Aqua- 96"L. Sincerely, Overstock

To whom it may concern,  Our oversized items that ship via freight can take 1-10 business days to leave the warehouse and 1-4 weeks for delivery. These shipments also capture the funds immediately. The order for the Benchcraft Maier Microfiber Sectional with Left Side Facing Chaise was placed...

on 2/22/2017. The order had then been shipped out the very next day 2/23/2017. We received contact from the customer on this date to cancel the order so we needed to reach out to the shipping company to confirm they will re-route the package back to us. On 2/24/2017 a full refund was issued back to the customers method of payment. On 2/25/2017 there was a reach out to the customer letting them know they have been refunded for the purchase. Sincerely, Overstock.

Complaint: [redacted]
I am rejecting this response because:
I accept the response and am satisfied with the supervisors follow up. However, I feel they need to adjust their online payment to where it notifies the consumer to check a box for pay later and that they do not automatically place the order.  This way nobody else has to deal with an issue like this. 
Sincerely,
[redacted]

To whom this may concern,We would be happy to offer the customer the requested 48% discount off of the Bumble and Bumble 4 ounce Surf Spray.  However, we disagree that the pricing has been “falsified.”  The webpage...

http://www.overstock.com/Health-Beauty/Bumble-and-bumble-4-ounce-Surf-Spray/7942...⇄ has a clearly marked hyperlink titled “At other Retailer” which pops up with a definition of what “At Other Retailer” means.  The definition is on the same page of the product so our customers do not have to navigate to a difficult to find place on our website.  The hyper link states, "The "At other retailer" price represents an actual price in the marketplace of an identical product which has been verified within the last 90 days. We have included the shipping cost in the "At other retailer" price with shipping to a central US zip code.”  Nowhere does it state that this is the Bumble price or that it is the cheapest price as the customer suggests.  The customer may be confused about the listed information or may not have read the clear and easily accessible definition.  Unlike most retailers, Overstock does have a team of analysts who verify the “At Other Retailer” price and ensures that the price includes shipping costs.  Consequently, the reference pricing is accurate and correct, and not falsified in any manner. If the customer would like to take advantage of our offer of 48% off of the Bumble and Bumble 4 Ounce Surf Spray, they can contact our Executive Relations at ###-###-#### and ask to speak with Carly T.Sincerely, Overstock

To whom it may concern, The customer placed an order on Wal-Mart's website on 11/17/2015 for the
Spring Air Value Addison Pillowtop Queen-size Mattress Set. On Wal-Mart's website, it shows this item is sold by O.co, also known as Overstock.com. The customer has agreed...

to Wal-Mart's Terms and Conditions when placing an order on their website. Overstock has partnered with Wal-Mart to provide a selection of products to customers. As we are partnered with Wal-Mart, we are listed as a "Marketplace Retailer" with them. As shown on Wal-Mart's website, the Terms that are applicable to Wal-Mart Marketplace orders are as shown below, and can be found using the following link http://help.walmart.com/app/answers/detail/a_id/8#goodies.
 “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer will be responsible for all processing, shipping, returns, and customer service related to your Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy and cannot be returned to Walmart stores or Walmart.com. Each Marketplace Retailer's shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer's Retailer Information page.For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace at http://help.walmart.com/app/answers/detail/a_id/35/kw/marketplace”According to Wal-Mart's policy in regards to Returning a Walmart Marketplace Purchase, the following applies:1.Start by reviewing the Marketplace Retailer's returns policy. There is a list of retailers above; follow the retailer's link to view their customer service contact information. 2.If you are able to return your purchase in accordance with their returns policy, contact the Marketplace Retailer directly. You cannot return the item to a Walmart store or to Walmart.com. 3.If you do not receive a response from the Marketplace Retailer, you can file a claim with Walmart.com. We will attempt to resolve the issue on your behalf, in accordance with our Walmart Marketplace Customer Service Policy, only if you have already attempted to work with the Marketplace Retailer first.The customer contacted us on 12/19/2015 and reported that they refused delivery of their order. We advised we would need to further research and provide the details of the return fees within 1-2 business days. Overstock's Oversized Item Return Policy states that if the customer returns a non-defective or undamaged product or refuses a delivery without inspection, they are responsible to pay the return shipping fees. (https://help.overstock.com/app/answers/detail/a_id/2).On 12/23/2015, we notified the customer that the return fees were $50.00, as the return is considered to be a buyer's remorse return. However, as an exception, we would waive the return fees, and issue a full refund once we could confirm that the order was refused and had been returned. On 12/24/2015, we notified the customer that a full refund was issued, in the amount of $[redacted]. Because this is an order placed on Wal-Mart's website, they will now need to process the refund that was issued, and apply the refund back to the customer's credit card account. If the customer has any questions regarding their refund, they will need to contact Wal-Mart for further assistance.Sincerely, Overstock

To whom it may concern, The reply given to the customer was to clarify the process and procedure the customer needed to follow, in order to resolve this matter, as the issue presented is with payment to their Klarna account. We explained in detail how Klarna works, and used how credit card companies work as a comparison for Klarna, in order for the Revdex.com to understand how the payment method works. We understand that the customer doesn't agree with the policies and procedures of Klarna. However, the customer agreed to their policies when using this payment method. We have confirmed that the customer had the option to review the Terms and Conditions before proceeding with the order. Overstock did contact Klarna and requested that they contact the customer and that the late fee be waived. Klarna did confirm that the customer contacted them on 12/16/2015 via email and that a representative replied with some basic payment instructions and also waived the late fee for the customer. Klarna confirmed that on 12/17/2015 the customer completed their payment in the amount of $25.94, which is the order total with no late fee included. Klarna called the customer on 12/17/2015 to hear their concerns and pass along any feedback from them. The customer didn't answer and a message was left advising for them to call at their convenience, to assist further, and see if there was anything else Klarna could do to help resolve the unpleasant experience for them. We haven't heard back from Klarna in regards to the customer's feedback or about any additonal concerns. We have sent a message to Klarna today in regards to the document the customer is waiting on, that confirms the customer has paid in full, wasn't charged a late fee, and that their personal information wasn't sent to any collection agent. The customer should hear from Klarna shortly in regards to the request. Sincerely, Overstock

To Whom It May Concern, We are unable to offer a reduced price past the $124.00 offered as a courtesy for the Sauganash Cowhide Print Lift Top Storage Bench by INSPIRE Q (item # [redacted]). Inventory and prices are subject to change.   While we would appreciate the opportunity to assist the Customer with the issue, if legal recourse is being considered please submit your issue in writing to: O.co Legal Department 799 West Coliseum Way Midvale, UT 84047 Sincerely, Overstock