P I C S Investment Company

Revdex.comRe: [redacted] ID: [redacted] Revdex.com, This letter is in response to a recent rejection for a complaint to the Revdex.com, filed by ** [redacted] [redacted] has stated that he has not received a response from The [redacted] as indicated in my original responseI have contacted The [redacted] and was informed [redacted] also has a complaint issued through the Texas Department of Insurance(Please see the attached copy of the response from [redacted] addressed to Texas Department of Insurance) This response was also sent to the Member and will serve as the formal written response It is important to bear in mind, however, that AARP is not the insurance providerTherefore, when AARP receives questions or concerns about one of our branded products we will contact the provider for assistance If the Member does not agree with the evidence presented in the letter, he can provide supporting documentation (such as phone records) to support his claim Any documentation that AARP receives will be forwarded to The [redacted] their review and investigationWe would like to offer our apologies that the Member was not contacted as we originally requested.Sincerely,Jazmine C***Member RelationsAARP Services, IncF Street, NWWashington, DC [email protected]

January 13, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) RevDex.com Re: [redacted] ID: [redacted] This letter is in response to the additional concerns ** [redacted] has regarding the [redacted] 's Best Price Guarantee offer We do apologize for the delayed response ** [redacted] received from [redacted] However, in order to receive this offer ** [redacted] will need to follow the instructions she received in the emailThe instructions state “we ask that you reply to this email with your hotel receipt as an attachment within days after travelOnce we receive the information, we will process a refund of the difference between the rate you paid and the $rate for the identical Hotels.com reservation you submitted, and we will also deposit a $Best Price Guarantee coupon into your account.” [redacted] will not issue a refund to ** [redacted] until after she completed her reservation at [redacted] HotelThe current reservation ** [redacted] has reserved is a “pay-later reservation” therefore [redacted] will need to confirm ** [redacted] has actually paid for the reservation prior to issuing a refund and providing the $travel couponIf ** [redacted] would like to participate in this offer she will need to adhere to the ter [redacted] and conditions in order to receive the price match and the travel coupon worth $ AARP Member Services has reviewed the terms and conditions for this offer and stand by [redacted] ’s decisionThank you for bringing this issue to our attention Sincerely, Jazmine C [redacted] Member Relations AARP Services, Inc [redacted] Washington, DC [redacted] [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 13, [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: [redacted] ***, Case # [redacted] Dear [redacted] : This is in response to the 1/11/follcomplaint, # [redacted] , of [redacted] *** This is our response to the rejection of our second response submitted on 1/10/ The national AARP Tax Aide Program Manager investigated the matter further following [redacted] comments on our 1/10/response The latest email from [redacted] ***, dated 1/10/2017, better explains the effects of the inadvertent Tax Aide error Although it does not change the conclusion regarding the return and taxes due, it makes clear the ramifications If [redacted] would provide the contact information, for the Taxpayer Advocate she mentions in her 12/30/email, and/or the IRS Collection Agent on the case, AARP Tax Aide will be happy to contact them to discuss the issues AARP is also willing to send a letter with our support in requesting an extension to the January 17, deadline We ask that [redacted] send the information for contacting her Tax Advocate or IRS case agent directly to AARP Program Manager, David A [redacted] , at: [redacted] @aarp.org Should you or [redacted] have other questions, please contact me directly via email at, [email protected] Again, it is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L [redacted] Member Communications Ombudsman Tell us why here

Sean was my initial Tax AdvocateHis cases have been passed on to Ms G***Please fax MsG [redacted] all AARP email replys to ###-###-####Former tax advocateSean SchweigerEmployee # [redacted] Ph-###-###-####Fax-###-###-####Case # [redacted] Current tax AdvocateMsG***###-###-####***

We are in receipt of your letter regarding the complaint of [redacted] that his AARP publications have not been delivered to his seasonal address as requested. We have investigated [redacted] 's concerns and welcome the opportunity to respond.Our records show that [redacted] ... contacted AARP in October 2016 to request that we mail hs publications to his seasonable address during the period of December 5 thru March 10 of each year. As requested, his seasonal address at [redacted] ***, Pembroke Pines, FL [redacted] was added to hs membership profile. [redacted] has since contacted AARP numerous times to complain about not receiving his publications at his seasonal address. We confirmed for [redacted] that his address was updated, but we also explained to him that AARP publications are distributed in stages because of the large number of members we have to reach. He could expect to receive his AARP Bulletin by mid-month and AARP The Magazine by the end of each month.Consistent with AARP's delivery schedule, our records show that [redacted] 's AARP The Magazine (Dec/Jan 2017) issue was sent to his seasonal address as requested. However, the Feb/March 2017 issue was instead sent to his primary address in NY (60 Hempstead Avenue, Lynbrook, NY 11563) since the scheduled delivery time was past the timeframe for his seasonal address.Regrettably, our delivery schedule does not synchronize with the timeframe for [redacted] 's seasonal address. Member satisfaction is important to AARP, and its is my pleasure to offer [redacted] a 3-month complimentary extension on his membership as a token of our apology for any frustration he may have experienced.His new membership expiration date is April 30, 2018, and he can expect to receive his cards within 2-3 weeks. We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Darlene G***Member Communications [email protected]

Tell us why here...December 19, 2017Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)Revdex.comRe: [redacted] ***ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by Ms [redacted] ***We are truly sorry to learn of Ms [redacted] ’s experience thus far under the AARP Life Insurance and Annuity programs from [redacted] ***We would be more than happy to offer assistance with having Ms***’s concerns resolvedSince AARP is not an insurance provider, we unfortunately cannot access Ms***’s records to provide direct assistance to resolve her concernsHowever, we have escalated this complaint to the escalations team at [redacted] for their immediate review and investigationA representative from [redacted] contacted Ms [redacted] directlyThe representative from [redacted] advised AARP that they have spoken to Ms [redacted] and they will overnight a check to her Georgia residenceIf Ms [redacted] has any questions or concerns after she has heard from [redacted] ***, she can contact me by responding directly to this complaintWe appreciate Ms [redacted] for taking the time to contact AARP with her concernsWe will be using her feedback to work with [redacted] on improving the member experienceThe issues our members raise are monitored and included in reports to management for their viewIn addition, our Board of Directors and Executive Team consult these reports when determining the future course of AARPOur priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our membersWe would like to thank Ms [redacted] for her membershipSincerely,Jorge H [redacted] Member RelationsAARP Services, Inc [redacted] Street, NW Washington, DC [redacted]

We are writing regarding the complaint of Ms*** *** that was filed with your office on April 28, 2016, and transferred to our office for handling alleging that she’s been receiving membership billings since January/requesting payment even though her membership is already in good
standingWe have investigated Ms***’ concern and welcome the opportunity to resolve this matter. Our records indicate that Ms*** established a 1-year membership on June 24, that’s currently paid through June/ However, an invoice in the amount of $was also identified by our system The invoice in question was generated in the name of *** *** on January 9, at 1:23pm from IP address by someone purporting to be *** *** who visited the following website, www.GoFreebies.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice We apologize for any frustration or inconvenience this matter has caused. As of today, we have removed the invoice from our system Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-weeks for this change to take full effect If Ms*** should receive any billing notices after June 22, 2016, she may call me directly on ###-###-#### and it would be my pleasure to assist her further If more convenient, she can also send the mailing via email at *** or send it to the following address: AARP, Member Communications Ombudsman, *** * ***, NW, Washington, DC 20049. Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Angelo SB***Member Communications Ombudsman

Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th FloorWashington, DC 20005 Re: *** *** *** #*** Dear Ms***: We are writing regarding the complaint of
Ms*** *** *** that was filed with your office on July 7, and transferred to our office for handling. The complaint is regarding Ms***’s concern that she continues to receive numerous unwanted solicitation mailings from AARP after requesting that they cease. We have investigated her concern and welcome the opportunity to resolve this matter. AARP makes every effort to comply with stop solicitation requestsWe apologize for any aggravation that these mailings may have caused her. Unfortunately, our records don’t show any previous communication to stop solicitations at the address that was provided in the complaint. As of today, July 12, 2017, I can assure you that the name of *** *** *** and the following address have been added to all of AARP’s suppression files: *** *** *** LaneWaddell, AZ 85355 We ask that Ms*** please allow weeks for suppressions to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household. Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.” Revdex.com of Metro Washington, DC and Eastern PA Page 2 If Ms*** should receive additional mailings after October 2017, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively. If more convenient, she may send an email to ***or mail it to the following address: AARP, Member Communications Ombudsman, *** * ** NW, Washington D.C20049 Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Lauren A***Member Communications Ombudsman

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Our response to their statement is that this appears to simply be lip-service No contact has been made as promised "in the next few days" from the 12/02/ In our original contact directly with AARP, their focus was purely on deniability, hence the claim with your organization. Our desire is for a formal written response, and based on our previous contact with AARP and their less than enthusiastic response to us, we would prefer a liaison with your organization.Thank you !!
Regards,
*** * ***

January 19, Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: *** *** # *** Dear Ms***: We are
writing regarding the complaint of Mr*** *** that was filed with your office on January 3, and transferred to our office for handling. The complaint is regarding Mr***’s concern that he continues to receive numerous unwanted invoices from AARP, although he never signed up for a membership. We have investigated his concern and welcome the opportunity to resolve this matter Our records show that on October 2, 2017, someone purporting to be *** *** visited ***, at 10:AM EST under the IP address ***. The individual clicked on an AARP advertisement, and then following a series of prompts, clicked the option to receive membership information and an invoiceMembership information and an invoice were then sent to Mr*** based on the information provided by the requestorHowever, a new membership account has not been created; a payment must be received and processed in order to establish an active membership account in our database. We would like to apologize for any aggravation that Mr*** has experienced, and to assure them it is never our intent to deceive or mislead anyone As of December 29, 2017, the invoice sent to Mr*** was cancelledRegrettably, we cannot recall any invoices already in progress, and ask that he please allow 4-weeks for this change to take full effect. If Mr*** should receive any invoices after February 9, 2018, he may call me directly at ###-###-#### and it would be my pleasure to assist him further. If more convenient, he can send the mailing or information to me at the following address: AARP, Member Communications Ombudsman, *** * Street, NW, Washington, DC Thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Lauren A*** Member Communications Ombudsman ###-###-#### ***

May 17, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) K St, NW 10th Floor Washington, DC 20005-Attn: *** *** *** Re: *** *** ID: *** Dear: *** *** *** This is a follresponse to the recent complaint and additional concerns addressed to the Revdex.com, filed by *** ***The issue is in regards to an “AARP Funds” account *** *** had from to Thank you for the opportunity to address these additional concerns As mentioned in our earlier response, neither AARP nor its affiliate AARP Services, Incwas the provider of the AARP-branded “AARP Funds” account *** *** had during the time period these accounts existedNeither at this current time, nor during their existence would AARP have or have had direct access to personal financial information about the account holders of these funds accounts *** *** contacted AARP in January of to advise that she believed she might have had such an accountWe immediately contacted the independent financial management company holding the few remaining such accounts in escrow on behalf of previous account holders who had not claimed their funds in following notification of the liquidation of these accounts We contacted this independent financial management company to inquire a.) whether *** *** had such an account remaining, b.) if so, whether there were funds remaining in the account, and c.) whether any remaining funds could be dispersed to her The independent financial management company advised that a.) there was an account in *** ***’s name, and b.) the money could be dispersed to her AARP reached back out to *** *** to ask where she would like the financial management company to send the check*** *** requested it be sent to her current addressWe provided this information to the financial management company at the beginning of February, asking them to mail the check to her directly, which they agreed to doThe check was issued 2/and mailed on 2/to her home address for the full amount of $ After *** *** contacted AARP in early March to state that she had not received the check, we immediately contacted the financial management company againThey confirmed that the check had been issued on 2/9, mailed on 2/to her home address for the full amount of $66.23, but that it had not been yet been presented for payment (as of 3/11) *** *** provided us with her brother’s address as an alternativeThe financial management company agreed to stop payment on the first check and reissue a second checkThey sent the second check addressed to *** ***’s attention but mailed to her brother address in a different neighbor of the same city *** *** then advised us that she had once again not received the second checkWe immediately contacted the financial management company againThey confirmed that the second check had also not been presented for payment and was showing as uncashed AARP came to the conclusion that something extraordinary had to be done, as the checks continued to be mailed but not arriveIn an effort to intercede on *** ***’s behalf, we requested that the financial management company again issue a stop payment on the second checkFurthermore, we asked that they send a third check directly to AARP’s attention, so that we could send this third check to her directly ourselves using the U.SPostal Service’s certified mail process The financial management company agreed to assist in this effortThe certified mail tracking number referenced in this complaint is the one associated with the third check that was cut and sent to AARPAARP in turn sent to *** *** via certified mail on 5/13/At 4:PM EST yesterday, May, 16, 2016, the U.SPostal Service’s certified mail tracking system indicated the following: “Tracking Number: *** Alert Your item was refused by the addressee at 1:pm on May 16, in LOS ANGELES, CA *** and is being returned to the sender.” As it appears that the complainant, *** ***, had refused delivery of the check, we immediately called her to inquire about the status and the certified mail piece containing the check*** *** stated that she had not refused the certified mail envelope and did not know who hadShe furthermore asked that AARP locate the person who had refused to sign for the certified mail piece, and that AARP track down her package through the U.SPostal ServiceWe agreed to do our best to assist Effective 2:25PM PST (local time) on 5/16, the U.SPostal Service’s certified mail tracking system for the same certified mail piece changed to indicate the following: “Tracking Number: *** Delivered Delivered, Left with Individual” On 5/16/at 5:PM EST (2:PM PST) we received a voicemail from *** ***She instructed us that she had contacted her local post officeThey had advised her that an unsuccessful delivery attempt had been made to her buildingShe further advised that the post office had put her in contact with the mail carrier, and that she was now was in possession of the certified mail piece, as well as the check On 5/we called *** ***She confirmed that she is in possession of the checkWe once again offered her our sincerest apologies for her frustrations and for the time it has taken for her to receive this check We do hope this information is helpfulShould you have any additional questions, please do not hesitate to contact us Sincerely, Jason F** Member Relations cc: *** *** ** ***

Revdex.com
Re: ***
***
ID: ***
Revdex.com ,This letter is in
response to a recent complaint to the Revdex.com, filed by *** ***
***The issue is in regards to the *** receiving multiple mailings
from Medicare
and other AARP service providersThis complaint has been
referred to me for investigation and response
I initiated a
request to remove ***’s name from our service providers’ solicitation
listsWe ask that she please allow weeks for the suppression to take full
effectWe know weeks sounds like an inordinate amount of time to stop
mailings but we must explain that direct mail bearing the AARP name and logo
include both our mailings and those of our member benefit providersWhile we
are able to suppress our own mailing very quickly, ending those of our
providers takes longerOur providers typically are on a three month mail
schedule which means that on any given day, mailings for the next two months
have already been prepared and setThe first opportunity to remove names from
the mailing list is in many cases the mailing set to go out the third month
For this reason it may take a provider up to twelve weeks to delete mailings to
a particular address
Please accept our
apology for any aggravation these mailings may have caused. It's my pleasure to honor ***’s
request and ensure that all of AARP service providers’, including Medicare,
have suppressed all mailings to ***If *** should continue to
receive the mailings after weeks, please forward a copy of the
solicitation(s) to my attention so that I can better determine why ***
continues to receive them
Thank you for
bringing this issue to our attention
Sincerely,
Jazmine C***
Member Relations
AARP Services, Inc
F Street, NW
Washington, DC
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

*** *** ***
Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th Floor Washington, DC 20005Re: *** ***, Complaint #*** Dear *** ***: We are writing regarding the complaint of *** *** that was
filed with your office on March 30, 2017, and transferred to our office for handling *** *** states that she sent $in August to establish a 12-month membership term, but was only given nine monthsWe welcome the opportunity to resolve her concerns AARP’s membership is $for a one-year term; however, we occasionally offer promotions to new and renewing members as a token of our appreciation for their membershipsIn *** ***’s statement, she referenced a TV promotion that offered a 12-month term for $12, and provided a toll-free number for viewers to call in order to take advantage of the offer. However, our records indicate that *** *** instead mailed a $payment for membership account number ***Enclosed with her payment was an enrollment form that she received in the mail, which offered a one-year membership at $Therefore, *** ***’s $payment was applied to her membership with a prorated membership term of months I would like to assure *** *** that member satisfaction is important to AARP and as requested we have added the additional three months to her membership. Also, it is our pleasure to offer her an additional complimentary 3-month extension on her membership for any frustration she may have experienced in renewing her membership. Therefore, membership number, ***, is now paid through November 30, 2017. Updated membership cards have been ordered, which she can expect to receive within three to four weeks*** *** also has the option of printing membership cards online at www.aarp.org/printyourcard. Regarding AARP’s renewal notices, we send a series of renewal notices six months prior to the account’s expiration date, which provides members the option to renew at a time that is convenient for them. We also offer the option for members to request to receive only one renewal notice per yearAdditionally, we offer a Continuous Membership Service Program. This useful service automatically renews memberships annually and eliminates renewal notices. If *** *** is interested in either of these renewal options, she may contact me directly on ###-###-#### or by email at [email protected] and I will be happy to assist her further. Regarding *** ***’s inquiry about a password, we do not show that she’s registered to AARP’s online community. To register, she may go to www.aarp.org and click on the blue “Register” link on the top right of the page. She will be asked to complete all fields, and click the “Register” buttonOnce registered, she can build her personal profile, share photos, publish a blog, join groups, create new groups, subscribe to e-newsletters, connect with others, and more. Should she have further questions about her website registration or log-in, she may contact me for assistance. Thank you for bringing this matter to our attentionIt is our hope that through our actions, we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Darlene G***Member Communications Ombudsman

May 17, 2016*** *** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC 20005 Re: *** ***-Complaint # *** Dear *** ***: We are in receipt of your letter dated May 13, 2016, regarding complaint, # ***,
of *** *** who is receiving unwanted AARP-related mail to her name and address in Rochester, New HampshireI’ve investigated the matter and according to our records, *** *** is not a member of AARP. We also do not have a record of her contacting us previous to this complaint. I have suppressed *** ***’s name (both with and without middle initial ‘*’) and address, *** *** **., Rochester, NH ***, from receiving any further mail from AARP. In addition, I have removed her name and address from our affiliates’ and Service Provider’s mailing listsHowever, any mailings already in progress cannot be recalledWe ask that *** *** please allow weeks for this request to take full effect. We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically follow a three-month mail schedule, which means that on any given day, mailings for the next two months have already been prepared and set We thank *** *** for her patience in allowing this request to fully process and apologize for any inconvenience this may cause. Unfortunately, I am hindered from taking any further action at this time because I do not have a sample of the mailings *** *** continues to receiveI would be happy to look into this further, if she could please send me a copy of the solicitations as each notice has specific codes that will help me suppress her name and address more effectively. *** *** may email the copy to me at, [email protected], or if more convenient, please send it to my attention at: AARP, Executive Correspondence, E St., NW, Washington, DC 20049, Attention: Hilary L***.Also, AARP’s membership development program includes, distributing “generic” promotional mailThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Join/Renew your membership,” these are mass mailings rather than targeted solicitations. We hope to hear back from *** *** so we can try to remedy this matter once and for all. Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Hilary L***Member Communications Ombudsman cc: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 4,
*** *** ***
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
K St NW, 10th Floor
Washington, DC 20005-
Re: *** ***, ID #***
Dear *** ***:
We are in receipt of your letter regarding the complaint of *** *** that he has not received his membership cards after paying for his membership in
January We have investigated this matter and welcome the opportunity to respond
As *** *** stated in his complaint, he paid $in January for a one-year membership termOur records show at that time, membership cards
were mailed to the address that is associated with *** ***’s membership, which is also the same address shown in his complaint letter (*** ***
*** ***, New York, NY ***)*** *** contacted our toll-free customer service number in February and April because he still had not received his membership cardsOn both occasions, new membership cards were mailed to him
We are sorry to hear that *** *** has not received his membership cardsMember satisfaction is important to AARP and I have given him a 6-month extension on his account for any inconvenience he may have experienced in having this matter resolvedHis new membership expiration date is October 2016, and he can expect to receive his membership cards via *** delivery by June 9, 2015, under Tracking #***
Thank you for bringing these concerns to our attentionI hope this information has been helpful and that through our actions we have demonstrated our
commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G***
Member Communications Ombudsman
[email protected]

From: ** *** Date: Sat, Apr 23, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Thank you for your helpThis matter has been taken care of to my satisfaction

[A default letter is provided here which indicates your acceptance of the business's responseC If you wish, you may update it before sending it.]Company has addressed this and we have a written agreement. They have not found proof of my policy in I will locate that proof and receive the remaining paid policy refund upon submitting proof.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***