On November 18, 2016, My flight left from [redacted] Airport flight Aeromexico operated by [redacted] doing business as Aeromexico connectIt left about minutes lateLanded in [redacted] approximately and a half hours laterI was in the back of the planeIt took an unusual amount of time to start leaving the planeWe were all loaded on a bus and taken to airport entrance where everyone got off and proceeded to walk to a very long lineIt was about 1030pmI began speaking to women who were traveling alone and making connecting flights like I wasIs my flight to ***, [redacted] was scheduled to leave at flight number The line was moving very slowly and occasionally some man would come over to the line speak to some people and opened the rope that they had used to create the line to let about or people through to obviously go to a different lineWe talked amongst ourselves and wondered what was going on One of the women was catching the same connec
My husband and I were supposed to be on a flight back from Mexico City into JFK New York on AeroMexico Flight [redacted] at PM on Tuesday, August 29th arriving JFK on Wednesday, morning August 30th at 12:AM Upon trying to print our boarding passes in Mexico City, no seating assignment was on the boarding passes, not even a gate number We had to go to various information desks to find out what gate was scheduled to depart into JFK Once we approached the gate location for JFK, I approached an AeroMexico agent to question why I did not have seating assignments, I was told to wait for the boarding agent to come and assist The boarding agent arrived minutes before flight departure Mind you, I was on my scheduled departure gate hours before my scheduled departure time When I approached the boarding agent, she responded by telling me to leave her with our boarding passes that she would take care of us Really? I felt like she was doing me a favor when in the first place I s
Lost luggage We flew from [redacted] via AeroMexico with layovers Do not know where the luggage got lost COMPLAINT= We have been unable to talk to anyone on the phone They said we need to use a [redacted] but that won't work without a reference # which we were not given by their representative Numerous phone calls, e-mails no response Customer Service will not help Many calls would not go through due to full mailboxes The phone number given to us on our claim form also has a full mailbox and we were told we can only call from 7:30PM to 1:30AM Still can not get to them Our lap top computer was in our luggage and it is needed for our business Need some action!
I had a flight (Aeromexico Flight 623) scheduled for 2:17AM EST from IAD to CUN When checking in, I realized that my passport had expired I called Aeromexico customer service, and had three separate conversations During the first conversation, I was told I would be charged a $re-booking fee and a $no-show fee I asked if I would be able to take the return flight if I were unable to make the departing flight, and I was told that I would be able to do soI ended the call to review my options I called back and was told that I was going to be charged $for the no-show fee as well as an additional $for making the changes over the phoneI asked why the fees had changed in the span of and hour and was repeatedly told that those were the feesI was told that if I 'left the ticket open' I could avoid the no-show feeI was subsequently told that leaving the ticket open would actually not void those feesI asked to speak to a supervisor and asked the same questio
I purchased two tickets to fly from Chicago to Puerto Vallarta last October 2015, the day before Hurricane Patricia hit the west coast of MexicoWhen I tried to get my boarding passes, I was told by the airline repthat my flights had been cancelledWhen I called back later, they told me that my tickets would be good until August of for any flights of equal or lesser priceWhen I called to make new reservations this year, I was told I would have to pay around $per ticket in penalties and feesI e-mailed the customer service department for the airline (because they do not give out the phone number) and they replied that I had to pay that to use the new reservationsIt was not I that cancelled, it was themWhy should I have to pay anything extra for this serviceMy case number with them is [redacted] My reservation code is [redacted] I would like my entire purchase refunded I have copies of the e-mails sent and receivedI have not heard back from them since March 11,
On January 2016, my wife and I booked some Aeromexico flights through [redacted] We specifically requested for bulk head or bucket seats In one of the segments of the entire itinerary, we were told that Aeromexico was charging an additional $for the bulk head seat We concurred to pay extra for the bulk head seat We returned from our trip on 3-29-and we never got that bulk head seat in any of the flights On 3-30-16, I wrote to Aeromexico requesting for the refund of the additional $charge because all throughout the trips, my wife and I were assigned to regular economy seats Last Friday (4-8-16), I received an e-mail from Aeromexico indicating that the seat (14d) I was on was considered a special seat I informed Aeromexico that there's an apparent error in their seat configuration or seat definition My wife and I physically boarded the plane and we would know if the seat was regular or special There's nothing special about the seat; it's a regula
I am complaining about my AeroMexico Mexico to Sao Paolo flight leg related to [redacted] My flight from [redacted] there's an additional 30-minutes delay before they could off board usTherefore, together with other passengers travelling to Sao Paolo, I missed my connecting flight from Mexico to Sao Paolo [redacted] I was told by a ground agent that the next flight they placed me was on Tuesday, Jan at 4:PM [redacted] but am very surprised that I was only given Economy class instead of Business class since that is my original ticket class that I paid forThe agent [redacted] who processed the paperwork at the airport was very rude, condescending and unhelpful This is not acceptable! I paid Business Class for a hefty price compared to Economy Class therefore deserves a Business Class flight as a replacement as we
I still haven't gotten a full refund on my flight tickets that I cancelled within hoursI will need to start from the begin because I think that where the problem beginsOn June 4th I purchased my round trip tickets online from the Aeromex website using my [redacted] account as my payment method which was charge $I later found out that I needed to change the time of my flight so I called the number to change the flight that was on Jun 5thIn order for me to change the time of the flight I would need to provide my credit card to pay for the differenceThat card was charge $for the new flight timeSo I was charge a total of combining the two different payment methodsThat don't seem right to me so I cancelled all my tickets and ask for a refundI was told that wasn't a problemThe problem was I didn't get a cancellation conformation via email so I called to confirm the refund, I was told the refund was being processed, and if don't received itI should
I filled different incident reports and haven't heard back in days I called and was hung up on timesI wasn't rude to the agent or anythingWhen I explained to them my situation, they said to hold on and then I was hung up onI'm needing to speak to someone, anyone about my incident I traveled with Aeromexico April 3rd and items were stolen from my checked baggage
I traveled from Puerto Vallarto to Portland, OR, USA with a connecting flight in Mexico City on 05/30/ Flight AM from Puerto Vallarta to Mexico City and flight AM from Mexico City to Portland, OR, USAI paid for $to check in my baggage in Puerto Vallarta (Confirmation AM [redacted] ) By the time I returned to PDX International Airport and retrieved my suitcase, I noticed that the zipper pull/tab was no longer connected to the lock attached to the suitcase My initial thought was that it might have gotten damaged during moving, shifting and transporting and didn't think much more of it By the time I got home, it was already late and I had to be up at 5am the next day for work Upon coming home from work the next day, I unpacked my suitcase and noticed that all of my electronics and items of values have gone missing I reexamined my zipper tab and lock and realized that it had been forcefully broken into, all my items of value have been stolen I reached out t
I am writing in regards to a very horrible experience I had with the above mentioned flightI was flying from BJX-MEX and later arriving to ORDEverything was fine until I arrived in MEXI arrived around 11:pm in Mexico City to change flightsWhen I arrived to MEX, I asked representatives where my flight will be exiting fromThey explained to me that I arrived to early and that I couldn’t be told where it would be departing from since it still had not been determinedThey explained to me to look at the screens and that it should appear hour prior to my departure, which was at 1:amI waited and finally did not see anything on the screen, they explained to me that I was looking at the big screens and to try to look at the little screensThe representative explained as long as I was there minutes before boarding I was fineAt about 12:am I was getting very nervous and I asked them again, they said I still had time and referred me to a gate where they stated is where
in the past 12/7/2016, I had a trip from the airport JFK to GDL in Mexico, reservation code [redacted] , about a week before my trip, I contacted the customer service department to inquire about my allowed luggage for this trip, and the price to add an extra piece of checked luggageThe representative that helped me via chat, advised me that I had already included piece of luggage of kg, and the price to add an extra piece of weight kg for about $usdI decided not to purchase the extra luggage, and to my surprise, when I got to the counter for the check in, my luggage was kg, and the lady at the counter said that the allowed weight was kg, and I had to pay usd for each extra kg, ending up charging me a total of usd for the extra kg (it wasn't even the 3kg) I tried to speak with someone in charge at the airport but they just told me I needed to contact customer service, which I did once more after I arrived at my destination, however they just ignored my c
We purchased two tickets through [redacted] for an Aeromexico flight in April, 2016, Confirmation [redacted] for 6:a.mto arrive in Mexico City and then to Puerto Vallarta for a flight on departing on Oct 28, We arrived at [redacted] Aeromexico counter at 5:a.mto catch our flight and was denied because we were to late according to Manger, Maria M [redacted] We called [redacted] immediately and spoke with [redacted] via phone and he spoke with clerk, Selena M***, discussing our situation and he still had in his system the flight was to depart at 6:am, not 6: We were told by the clerk, Selena M [redacted] and then manger, Maria M [redacted] , that we were late because the schedule had changed two months ago The flight still had minutes to take off, but Maria M [redacted] , after we pleaded and pleaded to make a concession because it was not our fault due to the fact no one, either [redacted] or Aeromexico, informed us of the flight change, refused saying that there was a mandate of
I have never had a more difficult nor disappointing experience with not only an airline, but with a companyAeromexico does not care about its customers and every representative we have had the displeasure of communicating with seems to blame us for our missing bagMy fiance and I were scheduled to fly out of SFO to Mexico City on December 1, Our initial flight was delayed and then cancelledWe had to retrieve our bags and book ourselves a new flight; yet when we went to baggage claim only one bag was thereWe were helped by a representative of the company that ultimately found our bag on December 13, in Los Angeles (somewhere we never even traveled to)She informed us that the bag would be flown to SFO the following day and then delivered to our houseIt is now January 12, and we are still without the bag or compensation for itThe representative helping us at SFO no longer responds to our calls or emailsWhen we call the provided 1-number we are put on hold and ultimately hung up onAny attempt of communication is a dead endWe finally wrote on the Aeromexico [redacted] wall and were pleased when we received word back from the companyThey provided us an email to submit our claim to and said we would hear back within 2-daysIt has been two weeks and we still have not heard back from anyoneWhenever we write on their [redacted] wall they talk in circles asking for information that we were never givenUltimately, they seem to blame us for the missing luggage and actually are very rude in their responsesWhy are they incapable of following through? When an airline looses your luggage it is their responsibility to reimburse youAre they so cheap that they refuse to reimburse us? We were headed to a wedding in which my fiance was a groomsman and he had very nice clothing in there - we simply want the bag or to be reimbursedIf it was in their possession recently why did they loose it a second time!? This company has no respect for it's customersI will absolutely never recommend my friends or family to fly this airlineTo blame the customer for a lost bag is ridiculousHorrible customer serviceHorrible employeesHorrible attitudesHorrible way to run a businessWe have been nothing but polite waiting patiently for our bag
I purchased roundtrip tickets to [redacted] for April 13- April 23, however I was not able to fly due to my baby being very sick the day prior to my flight Tickets were to expensive to change with [redacted] for the next day so I purchased with different airline I assumed my return flight would still be there for april When I checked in [redacted] customer service Rep informed me that my reservation was found but my daughter was not on itShe indicated everyone else was there except for My daughter she said to go get it adjusted so they could add my daughter on I go to a diff place where they tell me my whole reservation was canceled out and I need to buy the tickets again I ended up paying $dollars aside from what I had already paid for the roundtrip ticketsThe stories were very contradicting since originally they stated my reservation was there they pretty muvh charged me double for my seats they still had available but resold them to meMy seat was th
I am writing to protest illegal baggage fees imposed by Aeromexico and its US airline partner *** In April I purchased a flight for my aunt to travel on June from MTY to JFK, with a return date of June On June 22, upon attempting cheonline, we were informed that there was a $baggage fee As of April of this year, it is illegal for airlines operating in Mexico (defined as airlines operating a flight that originates or ends in Mexico) to charge additional baggage fees for the first checked bag of up to kg Please refer to the full text of the law [redacted] ), Federal Law of Civil Aviation 2017, or read my translation at the bottom of this letter Aeromexico did not contest this was illegal, but insisted that my aunt could not board her flight unless we paidIn order to not delay her travel, we paid the fee during online check-in On June 28, at JFK airport, we were asked again to pay another chec
To whom this may concern:
I *** *** am writing on behalf of *** *** and myself regarding our issues and horrible experience while attempting to travel using AeroMexico airlinesOur incident began on March 24, We were departing from the Sacramento Airport at 12:45am, with a final destination at San Jose Del CaboWe arrive at the Sacramento airport around 11:15pm, with our boarding information readyWe head to AeroMexico front desk to see about our baggage, and realize there is only ONE front desk attendant working at the time, and she is currently helping another passengerMy friend and I begin talking about the trip, waiting for our turnAfter 15-minutes go by, we begin to seek the attention of the front desk attendant, and she states "Were you two on the next flight, well you missed your flight." We then explained to her that we still have over an hour to board the plane, that's impossible to miss our flight, our plane is still here and doesn't depart for ano
Airline change fly 1/hours late after confirming fly been on time, loss connection fly , damage luge, contacted the airline and ask me for proof of purchase, since January 09th and until this day no answerHad send multiple emails requesting refund , but had denied to answer,
Loss$ + important meeting at my destination due to denied collaboration by the Airline
On 3/31/we had to cancel my wife's flight from *** *** *** ** *** ** *** *** due to a medical emergencyWe contacted aeromexico, which initially was fine, even compassionateThey cancelled the flight and requested documentation before rescheduling, which we promptly sent inSince then however, it has been a battle to get any information from aeromexicoTo be exact, we received no communication backI call and call, email, and nothing happensWhen I email, I receive an automated response with a protocol number that leads nowhere, and when calling I am told that there is no decision on our case and the rep can't help meMeanwhile MONTHS later, I have hear NOTHING from Aeromexico
I have never been driven to the point where I'm feel obligated to file a complaint, but I have never been treated this way eitherLast week an agent promised that a "manager" will contact me, but still nothingThe disrespect is just unbelievableAnd so here, I am still waiting for s
My first time I fly from Chicago to Aguascalientes Mexico and the first time to take this company for fly Aeromexico was the wors experience with the wors customer service I never but I never I going to fly again in this company is so bad that company's from Mexico don't training his workers to give a better service like in USA
On November 18, 2016, My flight left from [redacted] Airport flight Aeromexico operated by [redacted] doing business as Aeromexico connectIt left about minutes lateLanded in [redacted] approximately and a half hours laterI was in the back of the planeIt took an unusual amount of time to start leaving the planeWe were all loaded on a bus and taken to airport entrance where everyone got off and proceeded to walk to a very long lineIt was about 1030pmI began speaking to women who were traveling alone and making connecting flights like I wasIs my flight to ***, [redacted] was scheduled to leave at flight number The line was moving very slowly and occasionally some man would come over to the line speak to some people and opened the rope that they had used to create the line to let about or people through to obviously go to a different lineWe talked amongst ourselves and wondered what was going on One of the women was catching the same connec
My husband and I were supposed to be on a flight back from Mexico City into JFK New York on AeroMexico Flight [redacted] at PM on Tuesday, August 29th arriving JFK on Wednesday, morning August 30th at 12:AM Upon trying to print our boarding passes in Mexico City, no seating assignment was on the boarding passes, not even a gate number We had to go to various information desks to find out what gate was scheduled to depart into JFK Once we approached the gate location for JFK, I approached an AeroMexico agent to question why I did not have seating assignments, I was told to wait for the boarding agent to come and assist The boarding agent arrived minutes before flight departure Mind you, I was on my scheduled departure gate hours before my scheduled departure time When I approached the boarding agent, she responded by telling me to leave her with our boarding passes that she would take care of us Really? I felt like she was doing me a favor when in the first place I s
Lost luggage We flew from [redacted] via AeroMexico with layovers Do not know where the luggage got lost COMPLAINT= We have been unable to talk to anyone on the phone They said we need to use a [redacted] but that won't work without a reference # which we were not given by their representative Numerous phone calls, e-mails no response Customer Service will not help Many calls would not go through due to full mailboxes The phone number given to us on our claim form also has a full mailbox and we were told we can only call from 7:30PM to 1:30AM Still can not get to them Our lap top computer was in our luggage and it is needed for our business Need some action!
I had a flight (Aeromexico Flight 623) scheduled for 2:17AM EST from IAD to CUN When checking in, I realized that my passport had expired I called Aeromexico customer service, and had three separate conversations During the first conversation, I was told I would be charged a $re-booking fee and a $no-show fee I asked if I would be able to take the return flight if I were unable to make the departing flight, and I was told that I would be able to do soI ended the call to review my options I called back and was told that I was going to be charged $for the no-show fee as well as an additional $for making the changes over the phoneI asked why the fees had changed in the span of and hour and was repeatedly told that those were the feesI was told that if I 'left the ticket open' I could avoid the no-show feeI was subsequently told that leaving the ticket open would actually not void those feesI asked to speak to a supervisor and asked the same questio
I purchased two tickets to fly from Chicago to Puerto Vallarta last October 2015, the day before Hurricane Patricia hit the west coast of MexicoWhen I tried to get my boarding passes, I was told by the airline repthat my flights had been cancelledWhen I called back later, they told me that my tickets would be good until August of for any flights of equal or lesser priceWhen I called to make new reservations this year, I was told I would have to pay around $per ticket in penalties and feesI e-mailed the customer service department for the airline (because they do not give out the phone number) and they replied that I had to pay that to use the new reservationsIt was not I that cancelled, it was themWhy should I have to pay anything extra for this serviceMy case number with them is [redacted] My reservation code is [redacted] I would like my entire purchase refunded I have copies of the e-mails sent and receivedI have not heard back from them since March 11,
On January 2016, my wife and I booked some Aeromexico flights through [redacted] We specifically requested for bulk head or bucket seats In one of the segments of the entire itinerary, we were told that Aeromexico was charging an additional $for the bulk head seat We concurred to pay extra for the bulk head seat We returned from our trip on 3-29-and we never got that bulk head seat in any of the flights On 3-30-16, I wrote to Aeromexico requesting for the refund of the additional $charge because all throughout the trips, my wife and I were assigned to regular economy seats Last Friday (4-8-16), I received an e-mail from Aeromexico indicating that the seat (14d) I was on was considered a special seat I informed Aeromexico that there's an apparent error in their seat configuration or seat definition My wife and I physically boarded the plane and we would know if the seat was regular or special There's nothing special about the seat; it's a regula
I am complaining about my AeroMexico Mexico to Sao Paolo flight leg related to [redacted] My flight from [redacted] there's an additional 30-minutes delay before they could off board usTherefore, together with other passengers travelling to Sao Paolo, I missed my connecting flight from Mexico to Sao Paolo [redacted] I was told by a ground agent that the next flight they placed me was on Tuesday, Jan at 4:PM [redacted] but am very surprised that I was only given Economy class instead of Business class since that is my original ticket class that I paid forThe agent [redacted] who processed the paperwork at the airport was very rude, condescending and unhelpful This is not acceptable! I paid Business Class for a hefty price compared to Economy Class therefore deserves a Business Class flight as a replacement as we
I still haven't gotten a full refund on my flight tickets that I cancelled within hoursI will need to start from the begin because I think that where the problem beginsOn June 4th I purchased my round trip tickets online from the Aeromex website using my [redacted] account as my payment method which was charge $I later found out that I needed to change the time of my flight so I called the number to change the flight that was on Jun 5thIn order for me to change the time of the flight I would need to provide my credit card to pay for the differenceThat card was charge $for the new flight timeSo I was charge a total of combining the two different payment methodsThat don't seem right to me so I cancelled all my tickets and ask for a refundI was told that wasn't a problemThe problem was I didn't get a cancellation conformation via email so I called to confirm the refund, I was told the refund was being processed, and if don't received itI should
I filled different incident reports and haven't heard back in days I called and was hung up on timesI wasn't rude to the agent or anythingWhen I explained to them my situation, they said to hold on and then I was hung up onI'm needing to speak to someone, anyone about my incident I traveled with Aeromexico April 3rd and items were stolen from my checked baggage
I traveled from Puerto Vallarto to Portland, OR, USA with a connecting flight in Mexico City on 05/30/ Flight AM from Puerto Vallarta to Mexico City and flight AM from Mexico City to Portland, OR, USAI paid for $to check in my baggage in Puerto Vallarta (Confirmation AM [redacted] ) By the time I returned to PDX International Airport and retrieved my suitcase, I noticed that the zipper pull/tab was no longer connected to the lock attached to the suitcase My initial thought was that it might have gotten damaged during moving, shifting and transporting and didn't think much more of it By the time I got home, it was already late and I had to be up at 5am the next day for work Upon coming home from work the next day, I unpacked my suitcase and noticed that all of my electronics and items of values have gone missing I reexamined my zipper tab and lock and realized that it had been forcefully broken into, all my items of value have been stolen I reached out t
I am writing in regards to a very horrible experience I had with the above mentioned flightI was flying from BJX-MEX and later arriving to ORDEverything was fine until I arrived in MEXI arrived around 11:pm in Mexico City to change flightsWhen I arrived to MEX, I asked representatives where my flight will be exiting fromThey explained to me that I arrived to early and that I couldn’t be told where it would be departing from since it still had not been determinedThey explained to me to look at the screens and that it should appear hour prior to my departure, which was at 1:amI waited and finally did not see anything on the screen, they explained to me that I was looking at the big screens and to try to look at the little screensThe representative explained as long as I was there minutes before boarding I was fineAt about 12:am I was getting very nervous and I asked them again, they said I still had time and referred me to a gate where they stated is where
in the past 12/7/2016, I had a trip from the airport JFK to GDL in Mexico, reservation code [redacted] , about a week before my trip, I contacted the customer service department to inquire about my allowed luggage for this trip, and the price to add an extra piece of checked luggageThe representative that helped me via chat, advised me that I had already included piece of luggage of kg, and the price to add an extra piece of weight kg for about $usdI decided not to purchase the extra luggage, and to my surprise, when I got to the counter for the check in, my luggage was kg, and the lady at the counter said that the allowed weight was kg, and I had to pay usd for each extra kg, ending up charging me a total of usd for the extra kg (it wasn't even the 3kg) I tried to speak with someone in charge at the airport but they just told me I needed to contact customer service, which I did once more after I arrived at my destination, however they just ignored my c
We purchased two tickets through [redacted] for an Aeromexico flight in April, 2016, Confirmation [redacted] for 6:a.mto arrive in Mexico City and then to Puerto Vallarta for a flight on departing on Oct 28, We arrived at [redacted] Aeromexico counter at 5:a.mto catch our flight and was denied because we were to late according to Manger, Maria M [redacted] We called [redacted] immediately and spoke with [redacted] via phone and he spoke with clerk, Selena M***, discussing our situation and he still had in his system the flight was to depart at 6:am, not 6: We were told by the clerk, Selena M [redacted] and then manger, Maria M [redacted] , that we were late because the schedule had changed two months ago The flight still had minutes to take off, but Maria M [redacted] , after we pleaded and pleaded to make a concession because it was not our fault due to the fact no one, either [redacted] or Aeromexico, informed us of the flight change, refused saying that there was a mandate of
I have never had a more difficult nor disappointing experience with not only an airline, but with a companyAeromexico does not care about its customers and every representative we have had the displeasure of communicating with seems to blame us for our missing bagMy fiance and I were scheduled to fly out of SFO to Mexico City on December 1, Our initial flight was delayed and then cancelledWe had to retrieve our bags and book ourselves a new flight; yet when we went to baggage claim only one bag was thereWe were helped by a representative of the company that ultimately found our bag on December 13, in Los Angeles (somewhere we never even traveled to)She informed us that the bag would be flown to SFO the following day and then delivered to our houseIt is now January 12, and we are still without the bag or compensation for itThe representative helping us at SFO no longer responds to our calls or emailsWhen we call the provided 1-number we are put on hold and ultimately hung up onAny attempt of communication is a dead endWe finally wrote on the Aeromexico [redacted] wall and were pleased when we received word back from the companyThey provided us an email to submit our claim to and said we would hear back within 2-daysIt has been two weeks and we still have not heard back from anyoneWhenever we write on their [redacted] wall they talk in circles asking for information that we were never givenUltimately, they seem to blame us for the missing luggage and actually are very rude in their responsesWhy are they incapable of following through? When an airline looses your luggage it is their responsibility to reimburse youAre they so cheap that they refuse to reimburse us? We were headed to a wedding in which my fiance was a groomsman and he had very nice clothing in there - we simply want the bag or to be reimbursedIf it was in their possession recently why did they loose it a second time!? This company has no respect for it's customersI will absolutely never recommend my friends or family to fly this airlineTo blame the customer for a lost bag is ridiculousHorrible customer serviceHorrible employeesHorrible attitudesHorrible way to run a businessWe have been nothing but polite waiting patiently for our bag
I purchased roundtrip tickets to [redacted] for April 13- April 23, however I was not able to fly due to my baby being very sick the day prior to my flight Tickets were to expensive to change with [redacted] for the next day so I purchased with different airline I assumed my return flight would still be there for april When I checked in [redacted] customer service Rep informed me that my reservation was found but my daughter was not on itShe indicated everyone else was there except for My daughter she said to go get it adjusted so they could add my daughter on I go to a diff place where they tell me my whole reservation was canceled out and I need to buy the tickets again I ended up paying $dollars aside from what I had already paid for the roundtrip ticketsThe stories were very contradicting since originally they stated my reservation was there they pretty muvh charged me double for my seats they still had available but resold them to meMy seat was th
I am writing to protest illegal baggage fees imposed by Aeromexico and its US airline partner *** In April I purchased a flight for my aunt to travel on June from MTY to JFK, with a return date of June On June 22, upon attempting cheonline, we were informed that there was a $baggage fee As of April of this year, it is illegal for airlines operating in Mexico (defined as airlines operating a flight that originates or ends in Mexico) to charge additional baggage fees for the first checked bag of up to kg Please refer to the full text of the law [redacted] ), Federal Law of Civil Aviation 2017, or read my translation at the bottom of this letter Aeromexico did not contest this was illegal, but insisted that my aunt could not board her flight unless we paidIn order to not delay her travel, we paid the fee during online check-in On June 28, at JFK airport, we were asked again to pay another chec
To whom this may concern:
I *** *** am writing on behalf of *** *** and myself regarding our issues and horrible experience while attempting to travel using AeroMexico airlinesOur incident began on March 24, We were departing from the Sacramento Airport at 12:45am, with a final destination at San Jose Del CaboWe arrive at the Sacramento airport around 11:15pm, with our boarding information readyWe head to AeroMexico front desk to see about our baggage, and realize there is only ONE front desk attendant working at the time, and she is currently helping another passengerMy friend and I begin talking about the trip, waiting for our turnAfter 15-minutes go by, we begin to seek the attention of the front desk attendant, and she states "Were you two on the next flight, well you missed your flight." We then explained to her that we still have over an hour to board the plane, that's impossible to miss our flight, our plane is still here and doesn't depart for ano
Airline change fly 1/hours late after confirming fly been on time, loss connection fly , damage luge, contacted the airline and ask me for proof of purchase, since January 09th and until this day no answerHad send multiple emails requesting refund , but had denied to answer,
Loss$ + important meeting at my destination due to denied collaboration by the Airline
On 3/31/we had to cancel my wife's flight from *** *** *** ** *** ** *** *** due to a medical emergencyWe contacted aeromexico, which initially was fine, even compassionateThey cancelled the flight and requested documentation before rescheduling, which we promptly sent inSince then however, it has been a battle to get any information from aeromexicoTo be exact, we received no communication backI call and call, email, and nothing happensWhen I email, I receive an automated response with a protocol number that leads nowhere, and when calling I am told that there is no decision on our case and the rep can't help meMeanwhile MONTHS later, I have hear NOTHING from Aeromexico
I have never been driven to the point where I'm feel obligated to file a complaint, but I have never been treated this way eitherLast week an agent promised that a "manager" will contact me, but still nothingThe disrespect is just unbelievableAnd so here, I am still waiting for s
My first time I fly from Chicago to Aguascalientes Mexico and the first time to take this company for fly Aeromexico was the wors experience with the wors customer service I never but I never I going to fly again in this company is so bad that company's from Mexico don't training his workers to give a better service like in USA