Deceptive practices
On March members of my church booked a mission trip from Houston TX to Peru with AeromexicoOur Flight was scheduled to leave on Sept 8th Unfortunately Houston was struck with Hurricane Harvey just a few days before our tripIt left some of our traveling members with out a home, and placed others in a tough position financiallyWe decided it was best to cancel our tripAfter what seemed like a nightmare week, things got worse when we contacted Aeromexico about rescheduling our flights
Aeromexico customer service was very inconsistent when we reached out to them notifying them about our situationWe found out quickly that not only were we going to pay over $in fees per ticket ( which was kind of expected) but that they would not give us the same price per ticket that we see online for the replacement ticket
What do I mean? We purchased our tickets from Houston to Peru for $The new ticket for the new date and location is advert
Aeromexico has a lot of corruption in the Mexico city airport They engage in tactics to make you miss your connection, and then they will not rebook you until you pay large fees They wanted to charge one of our volunteer medical team aid workers $to rebook on the next flight My housemate had a similar experience where she literally had to pass $cash, out of sight to get them to fix everything Our team member did not do this, and they got punished by having their ticket cancelled, so she lost the return flights of her round trip They now said they wanted $to reinstate the return side of her round trip The $round trip ticket seattle to guatemala through mexico city Was now $500, + $for a new ticket from MEX to GUA, and $to get back home We missed the connection in mexico city because of long customs time and slow luggage handling tactics to make people late to planes so they could charge fees got to right gate minutes before plane left but they said they gave my seat to someone else, and wanted the $ Anyhow I ended up buying a completely new ticket fror $550, paying for my bag again, but I still didn't have a return flight in a week They now wanted $to reinstate my return flight I am now looking at $out of pocket for round trip I should have flown first class on *** or *** and I will never fly through mexico city ever again, or on aeromexico ever again I am afraid to fly aeromexico home because my connection is even shorter on way home and they will try to make me miss it and extort money from me again Do yourself a favor pay a little extra for another airline and have peace of mind And don't fund the corrupt employees in the Mexico city airport
My husband and I were supposed to be on a flight back from Mexico City into JFK New York on AeroMexico Flight *** at PM on Tuesday, August 29th arriving JFK on Wednesday, morning August 30th at 12:AM Upon trying to print our boarding passes in Mexico City, no seating assignment was on the boarding passes, not even a gate number We had to go to various information desks to find out what gate was scheduled to depart into JFK Once we approached the gate location for JFK, I approached an AeroMexico agent to question why I did not have seating assignments, I was told to wait for the boarding agent to come and assist The boarding agent arrived minutes before flight departure Mind you, I was on my scheduled departure gate hours before my scheduled departure time When I approached the boarding agent, she responded by telling me to leave her with our boarding passes that she would take care of us Really? I felt like she was doing me a favor when in the first place I s
Three airline tickets were purchased separately for family members using the same credit card for all three purchases Credit card statement was received showing all three charges When we did the on-line check in for my father, we were informed that there was an issue with the ticket We called and were told that there was no problem, that he just had to go to airport and present a credit card to pay again since first payment was "on hold" He went to airport hours before flight departure He was told he had to pay an additional $ He was willing to pay it at the time, but then was informed that the flight was full and he would have to return the following day and no additional payment was made The same issue happened to my mother, who was the second family member who was going to travel When we called about her ticket, we were informed that the payment was not made for her ticketWhen I told the lady that the credit card was charged, she said it was "a system error a
My name is *** ***, I did a business trip from Colombia to Puerto Vallarta Mexico, throught *** *** I bought round trip tickets Medellin, Colombia to Puerto Vallarta, Mexico for *** ***, *** *** and *** ***, these tickets included pieces of luggage for free round trip But on the return flight, one of the Copa flights was operated by Aero Mexico and they carged us the 2nd piece of luggage, eventhough the ticket said pieces of luggage per passenger Aero Mexico charged my credit card dollars for each 2nd luggage and there were luggages A total of dollars
This is in regard's to multiple issues with the company & I have never had a more difficult nor disappointing experience with not only an airlineAeromexico does not seem to about its customers & every representative we have had the displeasure of communicating with seems to talk in circles and refers me to send an email to they're customer service., that they were not able to assist in anyway over the phone an email needed to be sentSo finally wrote to Aeromexico Letting them know my wife's luggage didn't arrive to the original destination and then when finally returned to her she had multiple items stolen out of her luggagenot to mention one the way back into the USA the gate agent was very rude and didn't allow her to board her original flight because he was the hours early before the flight left even know the plane was sitting there, they also tried to over charge her to be able to book another flight out the next dayEnded up having to book with another airline
To Whom It May Concern:
I am writing both a general complaint regarding the late departure of *** *** on Tuesday, August 16th from *** *** *** *** *** *** as well as a specific complaint for the Aeromexico representative who checked me in that night Unfortunately, I did not get her name, but if there is a way to identify via registration records who it was that checked me in, I would appreciate that because this staff member should be written up for very poor customer service
In terms of my general complaint, I wanted to call attention to the late departure of the *** flight, which resulted in me missing my connecting flight in *** *** *** was scheduled to depart *** at 11:56pm, arrive into *** at 6:00am to be able to connect to the 7:25am flight to *** *** *** which was scheduled to arrive into *** at 10:15am However, the flight from *** was over minutes late in departing, and arrived into *** too
When I initially made my reservation your call center failed to informed me of your company airline policiesI have traveled and flown with several different airlines and I've never come across an airline who's terms are ridiculously unreasonable and unrealistic to accommodate the common traveler I can no longer make this trip for personal unexpected reasonsI have canceled my flight from another airline with ease and did not have to suffer any panelization feesThe fact that you are charging me a $no show fee on top of a cancellation fee of $is unfathomableWith that being said, at no point during the call did your representative disclose your policy's to meIf I was aware of this by no means would I have booked my flight I should not have to incur these fees simply because your employee failed to inform meIt is clear to me that Aeromexico has no regard for customer satisfaction and your company is the prime example of corporate greedI have never been taken advantage by a company to this degree Aeromexico clearly has no ethics when it come to their customers and I demand a full refund paid for the reservation above I expect to hear from someone in upper management to resolve this issue immediately
I flew from LAX to Havana via Mexico City on December 27thThe plane arrived around 11:pm, but my bag never
arrivedI waited until after am at the airport waiting for it to come out and trying to find someone to file a lost bag claim withAbsolutely no one would talk to me in the airport and the Aeromexico offices were closedI asked at least a dozen individuals working at the airport for help, but no one would give me any information as to where I could go or how I could file a claimGiven how late it was and that I was traveling alone, I decided that I had to get to the house I was staying at since I had no way to contact my hosts and they had expected me hours earlier
The next day, I used my friends cell phone (on international roaming, which is very expensive) to try and call AeromexicoI called many different numbers and was put on hold for an extended amount of timeI was hung up on once because I don’t speak SpanishI was able to get through to someone that gave
My family and I just recently came back from a beautiful trip in *** ***We had connecting flights from *** *** *** to *** *** ***Although everything went smoothly going there, our return flight was less then enjoyable and was extremely stressful
Firstly, our flight from SJD (flight ***) to *** was late by minutes to get to the airportWhich meant that we had to wait for the passengers on this flight to depart the flight, the attendants to clean the plane, and then for our crew to board the planeThis process took minutes and at this point we knew that we were very late to our connecting flight in *** ( Flight ***)However, we remained positive as our year old was very anxious to return home to our family and animals
We arrived at *** with only minutes to spare to get off the plane (which we were seated in the back of the plane and had people in front of us to get off before), run to the gate and get on the planeTo our surprise we had ma
Aeromexico wants to charge a extra $per seat per flight to assign seatingIm traveling with total one toddler and two elderly adults waited to be contacted by their non existing staff for one week response expept for the automated claim # repply Useless staffOver the phone very unhelpful No response over multiple emails sent
I reserved a flight online with aeromexico.comI noticed that a passengers last name was off by one letterI called them to make the correction and they stated it could not be done because the flight is operated through *** ***sI called *** ***s and spoke to a representative which checked with her supervisor and stated aeromexico has the "ticket stock" meaning that they can't even attempt to make changesThe *** rep recommended to call aeromexico and speak with a supervisor to make the changeI called aeromexico a second time and spoke to an "Andrea" at 1-800-237-which informed me that no change could be done and again I asked what she recommended and she said "nothing can be done"I asked to speak to a supervisor and Andrea stated he did not want to talk to meI than began to record the call and told her I was recording and would like to know why a supervisor could not speak to me and she than changed her mind and got Julio *** on the lineHe
*** I purchased a round trip ticket from Raleigh, NC to Puerto Vallarata, Mexico for dates 8/19/- 9/1/for my son *** *** Due to unexpected surgery, *** was unable to travel, so I paid Aeromexico $to change the round trip ticket from *** name to my daughter *** *** The transaction was handled over the phone and I gave my credit card info to pay for it When my daughter *** *** checked in for her flight on 8/19, we were informed that there was an issue with her return ticket and that we needed to go to the Aeromexico customer service desk at the airport in Puerto Vallarta, We discovered that the Aeromexico agent that changed the ticket name over the phone only did the name change for the flight to Puerto Vallarta, but not the return portion The desk at the airport refused to change the name on the return portion of the flight unless I paid them another $ They blamed me for the mistake, which I cannot comprehend I ended up having to buy her
Purchased plane ticket to travel from Mexico City back to our city of residence, Orlando, FL and we are not making the trip due to my wife being pregnant and concerns with Zika virus
We are requesting the value of the tickets to be refunded or, if that's not possible, then that the value of both tickets be held for one year and applied to future travel plus we are requesting that the charges to change itineraries, no-show, and any other charges related to this itinerary change be waived
As requested by Aeromexico, a letter from my wife's Doctor was sent to Aeromexico by her on February 15thAeromexico assigned case number On February 18th, a reminder was sent by my wife to Aeromexico after not hearing anything from the airlineAs of today, February 20th, we have not heard from the airline
I called the airline on the phone and was told that I needed to send yet another reminder email and waitThat course of action has proven ineffective in the past as you can real
Este post es para informarle a toda la gente de la injusta Humillación de el cual mi esposo *** * *** fue victima el pasado de Septiembre por parte de Los trabajadores de AEROMEXICO, en el aeropuerto internacional *** *** en Houston Texas USASu vuelo partia a las 6:40pmVuelo numero *** fue horas antes a el aeropuertoListo para entregar su maleta como Chebag y recibir su boleto de entrada (el cual ya estaba comprado como parte de un vuelo de regreso desde la misma pagina web de AEROMEXICO.) *** le entrega su pasaporte a el joven encargado en la ventanillaEste joven, trabajador de Aeromexico, pasa su pasaporte por el scanner de una forma MUY LENTA Y DESGANADAPor consecuencia, el pasaporte no pudo ser leido por el scanner*** le aconsejo que deslisara el pasaporte de una forma rapida y firme (el cual todos sabemos que es la forma correcta de escanear un pasaporte o hasta una tarjeta de credito.) El joven lo intento un par de vecez mas pero de la misma forma, muy lento y el pasaporte no era leidoDespues de que *** le insistio que por favor lo hiciera de forma rapida, el joven lo hizo y finalmente su pasaporte fue leido por el scannerSi embargo, el joven no quizo entregarle a *** su boleto de embarque ya que habian tenido que pasar su pasaporte multiples vecez (por culpa propia de el joven trabajador.) Al negarce en darle su boleto, *** me escribio y me dijo que no le querian dar su boletoYo le aconseje que fuera a la oficina de Aeromexico y le explique a un supervisor etc, de lo sucedido y que tambien le explique que este viaje fue de EMERGENCIA POR EL TRIste FALLECIMIENTO DE SU ABUELITAEn la oficina de imigraciones de el aeropuerto y le dijeron que el tenia todo el derecho a obtener su boleto si su pasaporte escaneaba y estaba vigente dentro de meses*** explica que lo atendio la persona con mas cargo, la cual fue una señora latina, quien lo trato muy despotamenteExplica tambien que no lo quisieron ayudar y que entre ella y los trabajadores de AEROMEXICO, se hablaban en español refiriendose a el caso y no queriendo hablar en Inglés a ***, quien es un cliente que habla solo InglesEllos obviamente tambien hablan en Inglés solo que obtaban por no hacerlo delante de elLuego, fue sacado de la oficina, gritado delante de gente desconocida, humillado solo por pedir algo que estaba dentro de todo su derechoApesar de que el pasaporte SI ESCANEABA, no quisieron ayudarlo en lo absolutoHablar Español o Ingles es el derecho de cualquier persona, pero si Tu cliente que no entiende español esta hablando con tigo y tu hablas con tus subordinados en Español CON RESPECTO A LA SITUACION DE TU CLIENTE EL CUAL ESTA ENFRENTE TUYO, TU TIENES QUE HABLAR EN INGLESSobretodo si fuiste contratada como una persona bilingüe y obviamente hablas los dos idiomasAl final no lo ayudaron, no le dieron su boleto de embarque, fue humillado delante de los trabajadores y despues en delante de los clientes esperando en linea, PERDIO SU BOLETO SIN RECONOCIMIENTO A UNO NUEVO, TUVO QUE COMPRAR UN BOLETO NUEVO (solo le reconocieron $que es la multa por cambiar de vuelo.) BUSCAR DONDE PASAR DOS NOCHES, y todo por que estas persona no tenian ni el jucio para entender, ni la amabilidad de no gritarle en público, ni el respeto de su reciente perdida y simplememnte QUERIAN ARRUINARLE EL DÍARACISMO?Yo soy Latina a mucha honrra y el ama el orgullo que siento por mis raicezTambien explico que tenia que regresar a Peru por que su esposa, yo, lo estaba esperandoQUE PARE EL RACIZMO! PORQUE ESTA GENTE QUE COME POR NOSOTROS LOS CLIENTES SE CREEN CON EL PODER DE HACER Y DESAHACER COMO SE LES DE LA GANA SOLO POR EL COLOR DE SU PIEL? No le doy ninguna otra explicación a este caso que fue una cuestión racial#paraelracismo #aeromexico # GeorgeBushintelairport#racismo
Translation:
This post is to inform all the people of the unjust humiliation of which my husband *** * *** was a victim on September by the workers of AEROMEXICO, at *** *** International Airport in Houston Texas USAHis flight departed at 6:pmFlight number *** went hours earlier to the airportReady to deliver your bag as Chebag and receive your ticket (which was already purchased as part of a return flight from the same website of AEROMEXICO.) *** gives his passport to the young man in charge at the window This young man, an Aeromexico worker, passes his passport through the scanner in a VERY SLOW AND DISGUSTED mannerAs a consequence, the passport could not be read by the scanner*** advised you to scroll your passport quickly and firmly (which we all know is the correct way to scan a passport or even a credit card.) The young man tried a couple of times more but in the same way, Very slow and the passport was not readAfter *** insisted that please do so quickly, the young man did and finally his passport was read by the scannerHowever, the young man did not want to give *** his boarding pass since they had to pass his passport multiple times (due to the young worker's own fault)When he refused to give him his ticket, *** wrote to me and told me not to give him a ticketThey wanted to give their ticketI advised him to go to the Aeromexico office and explain to a supervisor etc, what happened and also explain that this trip was EMERGENCY BY THE TRIst DEATH OF YOUR GRANDMOTHERIn the immigration office of the airport, he was told that he had the right to obtain his ticket if his passport was scanned and it was valid within months. *** explains that he was attended by the person with the most charge, which was a Latina lady, who treated him very despotamenteShe also explains that they did not want to help him and that between her and the AEROMEXICO workers, they spoke in Spanish referring to the case and not wanting to speak in English to ***, who is a client who speaks only EnglishThey obviously also speak in English only that they get by not doing it in front of himThen, he was taken out of the office, shouted in front of unknown people, humiliated only by asking for something that was within his rightsEven though the passport was SCANNING, they did not want to help him at allSpeaking Spanish or English is the right of any person, but if your client who does not understand Spanish is talking to you and you speak with your subordinates in Spanish WITH RESPECT TO THE SITUATION OF YOUR CUSTOMER WHICH IS FACING YOURS, YOU HAVE TO SPEAK IN ENGLISHEspecially if you were hired as a bilingual person and obviously you speak both languagesIn the end they did not help him, they did not give him his boarding pass, he was humiliated in front of the workers and then in front of the customers waiting in line, he LOST HIS TICKET WITHOUT RECOGNITION TO A NEW ONE, HAD TO BUY A NEW TICKET (he was only recognized $ which is the fine for changing the flight.) SEARCH WHERE TO SPEND TWO NIGHTS, and all because these people did not have the knowledge to understand, nor the kindness not to shout in public, nor the respect of their recent loss and simply Wanted RUIN THE DAYRACISM? I am Latina a lot honrra and he loves the pride I feel for my rootsHe also explained that he had to return to Peru because his wife, I, was waiting for himTHAT STOP THE RACIZM! WHY ARE THESE PEOPLE WHO EAT FOR US THE CUSTOMERS BELIEVE WITH THE POWER TO DO AND BREAK AS THEY ARE ONLY THE WINNER FOR THE COLOR OF THEIR SKIN? I do not give any other explanation to this case that was a racial issue#paraelracismo #aeromexico # *** * *acism
On Wednesday, march Th2017, I *** *** buy a round trip flight from Las Vegas NV to Guadalajara MexOn March Thdeparture from Las Vegas at 14:pm, flight AM landing Monterrey Mex18:pm and stay couple hours then departure from Monterrey MexAt 20:pmFlight AM and landing Guadalajara MexAt 21:Return on April RdGuadalajara- Mexico DFFlight AM 09:AM 10:25, Mexico DFLas Vegas NV12:PM arrived Las Vegas NVAt 14:pm flight AM
On March ThI *** *** arrives at the McCarran airport at 12:pm to register and take my boarding pass at Aeromexico airline counter, a crew member employee confirmed my flight (AM 499) departure from Las Vegas NVAt 14:pm and start boarding fly at 13:pm by gate E-
I arranged to go to gate E-and wait to boarding fly AM at 13:pm, at 13:pm an employee of Aeromexico airline made an announcement by interphone that the plane AM is already in position to be abl
I am a military member who just got orders to deploy about a week ago ( I can provide proof)My father suppose to come and visit me for two months but that will have to be canceled (refund) or modifiedHis departure day from *** is March 3rd and his return day is May 6th My Father is my dependent and he is not able to take care by himself since he doesn't know the language and he cant driveAs a result I was asking for my flight to be changed any time between the 27-of March and it has to be a nonstop flight without stops in order for him to make it to his other destination without any complicationsYet, the Airline wants to charge me $for the change I shouldn't have to be punished for defending my country
Flight tickets purchased for my parents were not able to be used due to a medical emergency of my mother, airlines booking *** Contacted AeroMexico on occasions between 1/& 1/9/to discuss situation at hand and confirmed there would not be any issue with obtaining a refund under the circumstances On each occasion representatives assured there would not be any issue and during the final conversation with employee, Maurico (#***), he even went as far as emailed me the information I would need to assist with the refund process After several attempts to finalize a resolution, AeroMexico responded with only a credit voucher with them to be used within one year--conflicting with what was explained on the three occasions with their service reps Additional attempts to escalate the issue for a full refund has gone ignored
AdvertisingBaggage policy on their only website contradicts the pricing I was chargedI was charged $for my 1st additional bag to my allowance March 30th, Now I being threaten with $for additional baggage regardless I called, emailed, and visit Aeromexico to update website to stop switching the baggage fees for September 7th, My stress, energy, gas, and integrity feels wastedSpoke to Chatal ***, Carlos ***, & Hugo ***
https://aeromexico.com/en/travel-with-aeromexico/baggage/caribbean/?site=us
On 9/20/17, I cancelled my trip to Mexico City due to the major earthquake that occurred on 9/19/When I called to cancel my flight, Aeromexico failed to clearly explain the process and fees associated with cancellingIt then took weeks before customer service responded to my emails asking for detailsWhen I finally did receive a response, it was to deny my request for a refundTheir exact response was:
"Note that your ticket is non-refundable and we are not able to make an exception on this rule nor to the policy that has already been issuedPlease be informed that any affectation is not imputable to the airline but due to the gravity we provided with a month and a half time of grace to modify itinerariesYour reservation is currently cancelled, and for re-schedule you would have to contact our call centre directly to verify what the fees are, as you may be subject of fare difference, exchange fee and additional charges, we cannot provide you with the amount to pay as far
Deceptive practices
On March members of my church booked a mission trip from Houston TX to Peru with AeromexicoOur Flight was scheduled to leave on Sept 8th Unfortunately Houston was struck with Hurricane Harvey just a few days before our tripIt left some of our traveling members with out a home, and placed others in a tough position financiallyWe decided it was best to cancel our tripAfter what seemed like a nightmare week, things got worse when we contacted Aeromexico about rescheduling our flights
Aeromexico customer service was very inconsistent when we reached out to them notifying them about our situationWe found out quickly that not only were we going to pay over $in fees per ticket ( which was kind of expected) but that they would not give us the same price per ticket that we see online for the replacement ticket
What do I mean? We purchased our tickets from Houston to Peru for $The new ticket for the new date and location is advert
Aeromexico has a lot of corruption in the Mexico city airport They engage in tactics to make you miss your connection, and then they will not rebook you until you pay large fees They wanted to charge one of our volunteer medical team aid workers $to rebook on the next flight My housemate had a similar experience where she literally had to pass $cash, out of sight to get them to fix everything Our team member did not do this, and they got punished by having their ticket cancelled, so she lost the return flights of her round trip They now said they wanted $to reinstate the return side of her round trip The $round trip ticket seattle to guatemala through mexico city Was now $500, + $for a new ticket from MEX to GUA, and $to get back home We missed the connection in mexico city because of long customs time and slow luggage handling tactics to make people late to planes so they could charge fees got to right gate minutes before plane left but they said they gave my seat to someone else, and wanted the $ Anyhow I ended up buying a completely new ticket fror $550, paying for my bag again, but I still didn't have a return flight in a week They now wanted $to reinstate my return flight I am now looking at $out of pocket for round trip I should have flown first class on *** or *** and I will never fly through mexico city ever again, or on aeromexico ever again I am afraid to fly aeromexico home because my connection is even shorter on way home and they will try to make me miss it and extort money from me again Do yourself a favor pay a little extra for another airline and have peace of mind And don't fund the corrupt employees in the Mexico city airport
My husband and I were supposed to be on a flight back from Mexico City into JFK New York on AeroMexico Flight *** at PM on Tuesday, August 29th arriving JFK on Wednesday, morning August 30th at 12:AM Upon trying to print our boarding passes in Mexico City, no seating assignment was on the boarding passes, not even a gate number We had to go to various information desks to find out what gate was scheduled to depart into JFK Once we approached the gate location for JFK, I approached an AeroMexico agent to question why I did not have seating assignments, I was told to wait for the boarding agent to come and assist The boarding agent arrived minutes before flight departure Mind you, I was on my scheduled departure gate hours before my scheduled departure time When I approached the boarding agent, she responded by telling me to leave her with our boarding passes that she would take care of us Really? I felt like she was doing me a favor when in the first place I s
Three airline tickets were purchased separately for family members using the same credit card for all three purchases Credit card statement was received showing all three charges When we did the on-line check in for my father, we were informed that there was an issue with the ticket We called and were told that there was no problem, that he just had to go to airport and present a credit card to pay again since first payment was "on hold" He went to airport hours before flight departure He was told he had to pay an additional $ He was willing to pay it at the time, but then was informed that the flight was full and he would have to return the following day and no additional payment was made The same issue happened to my mother, who was the second family member who was going to travel When we called about her ticket, we were informed that the payment was not made for her ticketWhen I told the lady that the credit card was charged, she said it was "a system error a
My name is *** ***, I did a business trip from Colombia to Puerto Vallarta Mexico, throught *** *** I bought round trip tickets Medellin, Colombia to Puerto Vallarta, Mexico for *** ***, *** *** and *** ***, these tickets included pieces of luggage for free round trip But on the return flight, one of the Copa flights was operated by Aero Mexico and they carged us the 2nd piece of luggage, eventhough the ticket said pieces of luggage per passenger Aero Mexico charged my credit card dollars for each 2nd luggage and there were luggages A total of dollars
This is in regard's to multiple issues with the company & I have never had a more difficult nor disappointing experience with not only an airlineAeromexico does not seem to about its customers & every representative we have had the displeasure of communicating with seems to talk in circles and refers me to send an email to they're customer service., that they were not able to assist in anyway over the phone an email needed to be sentSo finally wrote to Aeromexico Letting them know my wife's luggage didn't arrive to the original destination and then when finally returned to her she had multiple items stolen out of her luggagenot to mention one the way back into the USA the gate agent was very rude and didn't allow her to board her original flight because he was the hours early before the flight left even know the plane was sitting there, they also tried to over charge her to be able to book another flight out the next dayEnded up having to book with another airline
To Whom It May Concern:
I am writing both a general complaint regarding the late departure of *** *** on Tuesday, August 16th from *** *** *** *** *** *** as well as a specific complaint for the Aeromexico representative who checked me in that night Unfortunately, I did not get her name, but if there is a way to identify via registration records who it was that checked me in, I would appreciate that because this staff member should be written up for very poor customer service
In terms of my general complaint, I wanted to call attention to the late departure of the *** flight, which resulted in me missing my connecting flight in *** *** *** was scheduled to depart *** at 11:56pm, arrive into *** at 6:00am to be able to connect to the 7:25am flight to *** *** *** which was scheduled to arrive into *** at 10:15am However, the flight from *** was over minutes late in departing, and arrived into *** too
When I initially made my reservation your call center failed to informed me of your company airline policiesI have traveled and flown with several different airlines and I've never come across an airline who's terms are ridiculously unreasonable and unrealistic to accommodate the common traveler I can no longer make this trip for personal unexpected reasonsI have canceled my flight from another airline with ease and did not have to suffer any panelization feesThe fact that you are charging me a $no show fee on top of a cancellation fee of $is unfathomableWith that being said, at no point during the call did your representative disclose your policy's to meIf I was aware of this by no means would I have booked my flight I should not have to incur these fees simply because your employee failed to inform meIt is clear to me that Aeromexico has no regard for customer satisfaction and your company is the prime example of corporate greedI have never been taken advantage by a company to this degree Aeromexico clearly has no ethics when it come to their customers and I demand a full refund paid for the reservation above I expect to hear from someone in upper management to resolve this issue immediately
I flew from LAX to Havana via Mexico City on December 27thThe plane arrived around 11:pm, but my bag never
arrivedI waited until after am at the airport waiting for it to come out and trying to find someone to file a lost bag claim withAbsolutely no one would talk to me in the airport and the Aeromexico offices were closedI asked at least a dozen individuals working at the airport for help, but no one would give me any information as to where I could go or how I could file a claimGiven how late it was and that I was traveling alone, I decided that I had to get to the house I was staying at since I had no way to contact my hosts and they had expected me hours earlier
The next day, I used my friends cell phone (on international roaming, which is very expensive) to try and call AeromexicoI called many different numbers and was put on hold for an extended amount of timeI was hung up on once because I don’t speak SpanishI was able to get through to someone that gave
My family and I just recently came back from a beautiful trip in *** ***We had connecting flights from *** *** *** to *** *** ***Although everything went smoothly going there, our return flight was less then enjoyable and was extremely stressful
Firstly, our flight from SJD (flight ***) to *** was late by minutes to get to the airportWhich meant that we had to wait for the passengers on this flight to depart the flight, the attendants to clean the plane, and then for our crew to board the planeThis process took minutes and at this point we knew that we were very late to our connecting flight in *** ( Flight ***)However, we remained positive as our year old was very anxious to return home to our family and animals
We arrived at *** with only minutes to spare to get off the plane (which we were seated in the back of the plane and had people in front of us to get off before), run to the gate and get on the planeTo our surprise we had ma
Aeromexico wants to charge a extra $per seat per flight to assign seatingIm traveling with total one toddler and two elderly adults waited to be contacted by their non existing staff for one week response expept for the automated claim # repply Useless staffOver the phone very unhelpful No response over multiple emails sent
I reserved a flight online with aeromexico.comI noticed that a passengers last name was off by one letterI called them to make the correction and they stated it could not be done because the flight is operated through *** ***sI called *** ***s and spoke to a representative which checked with her supervisor and stated aeromexico has the "ticket stock" meaning that they can't even attempt to make changesThe *** rep recommended to call aeromexico and speak with a supervisor to make the changeI called aeromexico a second time and spoke to an "Andrea" at 1-800-237-which informed me that no change could be done and again I asked what she recommended and she said "nothing can be done"I asked to speak to a supervisor and Andrea stated he did not want to talk to meI than began to record the call and told her I was recording and would like to know why a supervisor could not speak to me and she than changed her mind and got Julio *** on the lineHe
*** I purchased a round trip ticket from Raleigh, NC to Puerto Vallarata, Mexico for dates 8/19/- 9/1/for my son *** *** Due to unexpected surgery, *** was unable to travel, so I paid Aeromexico $to change the round trip ticket from *** name to my daughter *** *** The transaction was handled over the phone and I gave my credit card info to pay for it When my daughter *** *** checked in for her flight on 8/19, we were informed that there was an issue with her return ticket and that we needed to go to the Aeromexico customer service desk at the airport in Puerto Vallarta, We discovered that the Aeromexico agent that changed the ticket name over the phone only did the name change for the flight to Puerto Vallarta, but not the return portion The desk at the airport refused to change the name on the return portion of the flight unless I paid them another $ They blamed me for the mistake, which I cannot comprehend I ended up having to buy her
Purchased plane ticket to travel from Mexico City back to our city of residence, Orlando, FL and we are not making the trip due to my wife being pregnant and concerns with Zika virus
We are requesting the value of the tickets to be refunded or, if that's not possible, then that the value of both tickets be held for one year and applied to future travel plus we are requesting that the charges to change itineraries, no-show, and any other charges related to this itinerary change be waived
As requested by Aeromexico, a letter from my wife's Doctor was sent to Aeromexico by her on February 15thAeromexico assigned case number On February 18th, a reminder was sent by my wife to Aeromexico after not hearing anything from the airlineAs of today, February 20th, we have not heard from the airline
I called the airline on the phone and was told that I needed to send yet another reminder email and waitThat course of action has proven ineffective in the past as you can real
Este post es para informarle a toda la gente de la injusta Humillación de el cual mi esposo *** * *** fue victima el pasado de Septiembre por parte de Los trabajadores de AEROMEXICO, en el aeropuerto internacional *** *** en Houston Texas USASu vuelo partia a las 6:40pmVuelo numero *** fue horas antes a el aeropuertoListo para entregar su maleta como Chebag y recibir su boleto de entrada (el cual ya estaba comprado como parte de un vuelo de regreso desde la misma pagina web de AEROMEXICO.) *** le entrega su pasaporte a el joven encargado en la ventanillaEste joven, trabajador de Aeromexico, pasa su pasaporte por el scanner de una forma MUY LENTA Y DESGANADAPor consecuencia, el pasaporte no pudo ser leido por el scanner*** le aconsejo que deslisara el pasaporte de una forma rapida y firme (el cual todos sabemos que es la forma correcta de escanear un pasaporte o hasta una tarjeta de credito.) El joven lo intento un par de vecez mas pero de la misma forma, muy lento y el pasaporte no era leidoDespues de que *** le insistio que por favor lo hiciera de forma rapida, el joven lo hizo y finalmente su pasaporte fue leido por el scannerSi embargo, el joven no quizo entregarle a *** su boleto de embarque ya que habian tenido que pasar su pasaporte multiples vecez (por culpa propia de el joven trabajador.) Al negarce en darle su boleto, *** me escribio y me dijo que no le querian dar su boletoYo le aconseje que fuera a la oficina de Aeromexico y le explique a un supervisor etc, de lo sucedido y que tambien le explique que este viaje fue de EMERGENCIA POR EL TRIste FALLECIMIENTO DE SU ABUELITAEn la oficina de imigraciones de el aeropuerto y le dijeron que el tenia todo el derecho a obtener su boleto si su pasaporte escaneaba y estaba vigente dentro de meses*** explica que lo atendio la persona con mas cargo, la cual fue una señora latina, quien lo trato muy despotamenteExplica tambien que no lo quisieron ayudar y que entre ella y los trabajadores de AEROMEXICO, se hablaban en español refiriendose a el caso y no queriendo hablar en Inglés a ***, quien es un cliente que habla solo InglesEllos obviamente tambien hablan en Inglés solo que obtaban por no hacerlo delante de elLuego, fue sacado de la oficina, gritado delante de gente desconocida, humillado solo por pedir algo que estaba dentro de todo su derechoApesar de que el pasaporte SI ESCANEABA, no quisieron ayudarlo en lo absolutoHablar Español o Ingles es el derecho de cualquier persona, pero si Tu cliente que no entiende español esta hablando con tigo y tu hablas con tus subordinados en Español CON RESPECTO A LA SITUACION DE TU CLIENTE EL CUAL ESTA ENFRENTE TUYO, TU TIENES QUE HABLAR EN INGLESSobretodo si fuiste contratada como una persona bilingüe y obviamente hablas los dos idiomasAl final no lo ayudaron, no le dieron su boleto de embarque, fue humillado delante de los trabajadores y despues en delante de los clientes esperando en linea, PERDIO SU BOLETO SIN RECONOCIMIENTO A UNO NUEVO, TUVO QUE COMPRAR UN BOLETO NUEVO (solo le reconocieron $que es la multa por cambiar de vuelo.) BUSCAR DONDE PASAR DOS NOCHES, y todo por que estas persona no tenian ni el jucio para entender, ni la amabilidad de no gritarle en público, ni el respeto de su reciente perdida y simplememnte QUERIAN ARRUINARLE EL DÍARACISMO?Yo soy Latina a mucha honrra y el ama el orgullo que siento por mis raicezTambien explico que tenia que regresar a Peru por que su esposa, yo, lo estaba esperandoQUE PARE EL RACIZMO! PORQUE ESTA GENTE QUE COME POR NOSOTROS LOS CLIENTES SE CREEN CON EL PODER DE HACER Y DESAHACER COMO SE LES DE LA GANA SOLO POR EL COLOR DE SU PIEL? No le doy ninguna otra explicación a este caso que fue una cuestión racial#paraelracismo #aeromexico # GeorgeBushintelairport#racismo
Translation:
This post is to inform all the people of the unjust humiliation of which my husband *** * *** was a victim on September by the workers of AEROMEXICO, at *** *** International Airport in Houston Texas USAHis flight departed at 6:pmFlight number *** went hours earlier to the airportReady to deliver your bag as Chebag and receive your ticket (which was already purchased as part of a return flight from the same website of AEROMEXICO.) *** gives his passport to the young man in charge at the window This young man, an Aeromexico worker, passes his passport through the scanner in a VERY SLOW AND DISGUSTED mannerAs a consequence, the passport could not be read by the scanner*** advised you to scroll your passport quickly and firmly (which we all know is the correct way to scan a passport or even a credit card.) The young man tried a couple of times more but in the same way, Very slow and the passport was not readAfter *** insisted that please do so quickly, the young man did and finally his passport was read by the scannerHowever, the young man did not want to give *** his boarding pass since they had to pass his passport multiple times (due to the young worker's own fault)When he refused to give him his ticket, *** wrote to me and told me not to give him a ticketThey wanted to give their ticketI advised him to go to the Aeromexico office and explain to a supervisor etc, what happened and also explain that this trip was EMERGENCY BY THE TRIst DEATH OF YOUR GRANDMOTHERIn the immigration office of the airport, he was told that he had the right to obtain his ticket if his passport was scanned and it was valid within months. *** explains that he was attended by the person with the most charge, which was a Latina lady, who treated him very despotamenteShe also explains that they did not want to help him and that between her and the AEROMEXICO workers, they spoke in Spanish referring to the case and not wanting to speak in English to ***, who is a client who speaks only EnglishThey obviously also speak in English only that they get by not doing it in front of himThen, he was taken out of the office, shouted in front of unknown people, humiliated only by asking for something that was within his rightsEven though the passport was SCANNING, they did not want to help him at allSpeaking Spanish or English is the right of any person, but if your client who does not understand Spanish is talking to you and you speak with your subordinates in Spanish WITH RESPECT TO THE SITUATION OF YOUR CUSTOMER WHICH IS FACING YOURS, YOU HAVE TO SPEAK IN ENGLISHEspecially if you were hired as a bilingual person and obviously you speak both languagesIn the end they did not help him, they did not give him his boarding pass, he was humiliated in front of the workers and then in front of the customers waiting in line, he LOST HIS TICKET WITHOUT RECOGNITION TO A NEW ONE, HAD TO BUY A NEW TICKET (he was only recognized $ which is the fine for changing the flight.) SEARCH WHERE TO SPEND TWO NIGHTS, and all because these people did not have the knowledge to understand, nor the kindness not to shout in public, nor the respect of their recent loss and simply Wanted RUIN THE DAYRACISM? I am Latina a lot honrra and he loves the pride I feel for my rootsHe also explained that he had to return to Peru because his wife, I, was waiting for himTHAT STOP THE RACIZM! WHY ARE THESE PEOPLE WHO EAT FOR US THE CUSTOMERS BELIEVE WITH THE POWER TO DO AND BREAK AS THEY ARE ONLY THE WINNER FOR THE COLOR OF THEIR SKIN? I do not give any other explanation to this case that was a racial issue#paraelracismo #aeromexico # *** * *acism
On Wednesday, march Th2017, I *** *** buy a round trip flight from Las Vegas NV to Guadalajara MexOn March Thdeparture from Las Vegas at 14:pm, flight AM landing Monterrey Mex18:pm and stay couple hours then departure from Monterrey MexAt 20:pmFlight AM and landing Guadalajara MexAt 21:Return on April RdGuadalajara- Mexico DFFlight AM 09:AM 10:25, Mexico DFLas Vegas NV12:PM arrived Las Vegas NVAt 14:pm flight AM
On March ThI *** *** arrives at the McCarran airport at 12:pm to register and take my boarding pass at Aeromexico airline counter, a crew member employee confirmed my flight (AM 499) departure from Las Vegas NVAt 14:pm and start boarding fly at 13:pm by gate E-
I arranged to go to gate E-and wait to boarding fly AM at 13:pm, at 13:pm an employee of Aeromexico airline made an announcement by interphone that the plane AM is already in position to be abl
I am a military member who just got orders to deploy about a week ago ( I can provide proof)My father suppose to come and visit me for two months but that will have to be canceled (refund) or modifiedHis departure day from *** is March 3rd and his return day is May 6th My Father is my dependent and he is not able to take care by himself since he doesn't know the language and he cant driveAs a result I was asking for my flight to be changed any time between the 27-of March and it has to be a nonstop flight without stops in order for him to make it to his other destination without any complicationsYet, the Airline wants to charge me $for the change I shouldn't have to be punished for defending my country
Flight tickets purchased for my parents were not able to be used due to a medical emergency of my mother, airlines booking *** Contacted AeroMexico on occasions between 1/& 1/9/to discuss situation at hand and confirmed there would not be any issue with obtaining a refund under the circumstances On each occasion representatives assured there would not be any issue and during the final conversation with employee, Maurico (#***), he even went as far as emailed me the information I would need to assist with the refund process After several attempts to finalize a resolution, AeroMexico responded with only a credit voucher with them to be used within one year--conflicting with what was explained on the three occasions with their service reps Additional attempts to escalate the issue for a full refund has gone ignored
AdvertisingBaggage policy on their only website contradicts the pricing I was chargedI was charged $for my 1st additional bag to my allowance March 30th, Now I being threaten with $for additional baggage regardless I called, emailed, and visit Aeromexico to update website to stop switching the baggage fees for September 7th, My stress, energy, gas, and integrity feels wastedSpoke to Chatal ***, Carlos ***, & Hugo ***
https://aeromexico.com/en/travel-with-aeromexico/baggage/caribbean/?site=us
On 9/20/17, I cancelled my trip to Mexico City due to the major earthquake that occurred on 9/19/When I called to cancel my flight, Aeromexico failed to clearly explain the process and fees associated with cancellingIt then took weeks before customer service responded to my emails asking for detailsWhen I finally did receive a response, it was to deny my request for a refundTheir exact response was:
"Note that your ticket is non-refundable and we are not able to make an exception on this rule nor to the policy that has already been issuedPlease be informed that any affectation is not imputable to the airline but due to the gravity we provided with a month and a half time of grace to modify itinerariesYour reservation is currently cancelled, and for re-schedule you would have to contact our call centre directly to verify what the fees are, as you may be subject of fare difference, exchange fee and additional charges, we cannot provide you with the amount to pay as far