I am requesting a refund from AeroMexico On Monday, August 1, 2016, my *** Steve ***, and I flew from JFK Airport in New York City to Mexico City From there, we boarded flight number AM from Mexico City to Lima, Peru Due to fuel issues, we detoured and flew from Mexico City to Cancun, Mexico causing a three hour delay Due to this delay my *** and I missed our 9AM flight from Lima to Cusco We had to pay $USD plus a $USD fee to our credit card for international fees to board a new flight to CuscoThe flight from Lima to Cusco was with the airline company LCPeru We went to the Aeromexico office in the Lima airport to complain and spoke with a woman by the name of Elizabeth *** She was unable to assist us I also called Aeromexico customer service and was told to send an emailI sent three emails with my reservation confirmation and they never responded until I threatened to report them When they finally responded over three and a half weeks la
I'm only giving this one star, because I have to in order to post my commentBut I'd prefer a ZERO star! This airline is ridiculousMy grandmother had a near fatal accident on one of their flights a few months backFor obvious reasons we rescheduled the flight as she and my parents were not able to board, they provided them with three vouchers to use when re-bookingNow the problem is re-booking with the vouchers, you can only book on the phone and they have $service fee for each flightSeriously!? I asked to speak to the manager and he was TERRIBLE!!!! I kindly asked if he can waive the service fee as I'm able and capable to book my own flight online, but because I have to pay in form of their vouchers, I can ONLY call to redeem my vouchersHe reminded me in a rude manner that I need to pay if I want to "use my vouchers from my previous flights" and there is no way around itThis service fee is ridiculous and a trap to make people pay moreThis is not acceptable
When attempting to check in yesterday for an Aeromexico return flight from Mexico City to the U.SI was the told the flight was oversold and there were no seats for me and my wife, despite having booked a round trip ticket on Aeromexico’s website months in advance, having a confirmation number and seats assignedI was told overbooking by 10% was “legal” due to it being the "high travel season." This seems to be common practice by Aeromexico, whatever the whatever the season, as I and others have experienced this on numerous occasions with this airline (a friend booked on the next flight had the same experience), convincing me to avoid Aeromexico at all costsAfter speaking with an extremely unhelpful and rude supervisor, and explaining our situation, she said she would investigate further and disappeared, only to return minutes later to again repeat there were no seats for usShe promised to place us first on a wait list for the flight we had bookedWhen we appeared at the departure gate we noticed our names were numbers and on the electronic display of wait listed passengersAeromexico and its staff do not understand customer serviceAvoid this airline at all costs, particularly if your arrival time is of the essence, either for a connecting flight or an important appointment
Aeromexico flight *** from Las Vegas to Monterrey, Nuevo León Mexico was cancelled due to severe weather, airline was unable to acomodate me on another flight in a timely mannerAirline refuses to issue a refund stating the ticket that was purchased was a non refundable ticketHowever the "non refundable" terms and conditions of their website states that this is non refundable or non transferable per consumer error, ie: passenger being late for a flight or wanting to exchange datesThis however was not the caseI would simply like my refund, the airline is only offering me a credit of $USD which was the original ticket price and this offer expires in DecemberI believe I am entitled to this refund since I didn't break any of the termsThe travel agency I utilized to purchase my plane ticket is Chase Ultimate rewards
From the beginning, my flight was changed and then I missed a connecting flight so I had to buy a completely new flight back home because aeromexico did not want to put me on another flight back to miamiThe only flights they had left were over 1,dollars and I did not have the money to pay for a new flightI had to buy a new flight with another airlineI talked to the manager that was there concerning my issue and he said he could not do anything for meI finally get back to miami from another airline hours later to find out that my luggage was not at miami international airportThey said that they did not know where it was but that they think it was in AtlantaMy flight was from Guadalajara-Mexico city-MiamiIt has been over hours and I have no luggage and no clothes and I need to get homeCustomers pay hundreds of dollars for great service and I received the worst service possible
Aeromexico promised us refunds for tickets we had purchased for flights in March We informed their customer relations in Feb that we were unable to fly because of a medical emergencyWe received no responseWe emailed their COO who passed on the problem to someone in customer relationsAfter months of back and forth emails, Aeromexico asked us to provide a medical letterAfter we provided this, they told us we would be refunded but we needed verification of the credit card we had used since our credit card was changed to a chip card and the number had changedI had my credit card company call them to verify on June On June 27, Aeromexico said we would be refunded in 4-weeksI called them again after weeks because we still had not been refundedAeromexico said they did not have the info they needed and that I had to contact their customer relations in MexicoTheir number in Mexico was Spanish speaking onlyI tried repeatedly to find someone to connect wi
I am writing to protest illegal baggage fees imposed by Aeromexico and its US airline partner ***
In April I purchased a flight for my aunt to travel on June from MTY to JFK, with a return date of June
On June 22, upon attempting cheonline, we were informed that there was a $baggage fee
As of April of this year, it is illegal for airlines operating in Mexico (defined as airlines operating a flight that originates or ends in Mexico) to charge additional baggage fees for the first checked bag of up to kg
Please refer to the full text of the law ***), Federal Law of Civil Aviation 2017, or read my translation at the bottom of this letter
Aeromexico did not contest this was illegal, but insisted that my aunt could not board her flight unless we paidIn order to not delay her travel, we paid the fee during online check-in
On June 28, at JFK airport, we were asked again to pay another chec
I purchased roundtrip tickets to *** *** for April 13- April 23, however I was not able to fly due to my baby being very sick the day prior to my flight Tickets were to expensive to change with *** for the next day so I purchased with different airline I assumed my return flight would still be there for april When I checked in *** *** *** customer service Rep informed me that my reservation was found but my daughter was not on itShe indicated everyone else was there except for My daughter she said to go get it adjusted so they could add my daughter on I go to a diff place where they tell me my whole reservation was canceled out and I need to buy the tickets again I ended up paying $dollars aside from what I had already paid for the roundtrip ticketsThe stories were very contradicting since originally they stated my reservation was there they pretty muvh charged me double for my seats they still had available but resold them to meMy seat was th
My sister and I purchased plane tickets to Lima, PeruWe went to select seats *** through AeroMexico's *** The seats were listed as $each wayI took screenshot the priceAfter putting my credit card for the tickets I was told that my tickets are "flagged" and I would have to call the AeroMexico help deskThe help desk wants to charge me twice as much as the price shown *** I'm pretty sure this is advertising or even fraudulent behavior
I was originally set to travel from Philadelphia, PA to Morelia, Mexico on AeroMexicoThis trip was to attend a wedding that I was inAeroMexico cancelled the last leg of my flight from MEX to MLMI have tried to get in touch with customer service several times and have been given contradictory answersMy credit card, ***, has also got in contact and eventually was able to get AeroMexico to commit to refunding me $This was in AprilIt is now Mid-May and I have not received a refundI have reached out to AeroMexico Customer Service several times; additionally, *** has several times on my behalfThis is absolutely unacceptableI e
I am send this in name of my friends, they travel from Brazil last 12/18/from Sao Paulo Brazil to Las Vegas, after they are travel by car to lake TahoeToday is Christmas and they no received their baggage yet
They not speak english, not spanish, well, so I am the one who tried to help, I start calling and talk with costumer service on Friday, I finally find the baggage in Las Vegas, I talk with person name Maria there in Las Vegas for more than a hour by phone, she said that, they just need to go to any airport and claim the baggage, and they will send for this airport, she call my friend *** and confirm what she told for me, they went to Monterrey CA airport, and the only person that was there from *** ***, said that they cannot do nothing, and they have to contact directly Aero Mexico airlines, I call more than a times, stay in the line, no answer, no one to help this family they are with two kids, they came from a warm weather to a cold weather with no cloth
This has been possibly the worst experience with an airline throughout, I had a ticket under res# *** from sept 16, which I ended up changing and paying all due fees, at that same time I requested a second ticket under a second reservation for my new dates res#*** Days later and due to an error on my end I re requested a date change on both reservationsAs per usual I paid the corresponding fees on both tickets and was informed one schedule as the one we would both share as I had explained I was traveling with my spouseFrom *** to our final destination was great as accustomed with most airlinesNow the issue came on our way back to ** at the time of checkin when wanting to pay both tickets upgrades the rep at the desk in *** *** informas us I was not flying the same schedule for once in Our *** layover my spouse was flying 9:am and I would fly at 1:when requesting the adjustment he said we would be charged if done so suggested a phone call or to deal with it
I recently traveled to Mexico and choose to travel through Aeromexico since they had the most direct flight, on my way to the airport there was a accident which caused me a delay in getting there once I arrived at the Chicago O'Hare Airport I was advised that the terminal Train was broken down I had parked my car in a Long Term Parking, so had to wait by force since I had no family member that could drop me off in the terminal, there was heavy rain or else I might have taken the chance to walk, I waited for almost an hour for this to be fixed so by the time I arrived at the terminal I was advised I was min late to check in so I was not allowed to check in my flight left at 7:00am and I attempted to check in at 6:05am the women at the counter sarcastically told me I had missed it by min and it was a "TSA" Expectation to arrive hours early for a international flight the man at another counter advised they had just opened up at 5am to check people in so if that was the case I don't
As an avid traveler to Mexico and Latin America, I was on the hunt for a travel rewards credit card with great benefits! I decided Aeromexico was a great fit since i've never had issues with their service either at the airport, nor onboardIn fact - i'm a big fan of their service on board! I applied and received my Aeromexico Credit Card via Us Bank and was thrilled with the benefits that came with itComplimentary Club Premier Passes and a Complimentary Companion Certificate? Awesome! That was until I called to book my complimentary companion ticketi had a pretty good understanding of how the process worked, but I was astounded when the representative told me I had to pay over $1,for one ECONOMY ticket from Los Angeles to Cancun International airport to receive a complimentary ticketthat's right, it wasn't even First Class! This to me sounds like a complete scamI'm a fair believer in sharing the wealth and when I know of something good i'll share it with the world, but there's no way i'm letting a friend or family of mine even consider applying for such a scam
I tried contacting AeroMexico but they are not willing to respond back to me so I have to file complain here
I recently traveled as FIRST CLASS with AeroMexico and my bag was damagedI even lost some of the items that I have placed in the upper pocket of my bag
The baggage is damaged from inside as well as from outside too as you can see that in pictures(I provided pictures to AeroMexico but they were unable to do anything)
The outside pocket was ripped off and I lost some of my itemsThe foundation of the bag underneath was damaged too
All I asked from AeroMexico was to provide me a certified letter that says my bag was damaged during this trip but AeroMexico is unable to even do thisI am not asking for refundRefund is another story but they are not willing to even give me a letter
AeroMexico emailed me saying via email that my bag was damaged but the damaged is not good enough for refund purpose and I said I am not asking for a refund but a letter from AeroMe
I had a flight (Aeromexico Flight 623) scheduled for 2:17AM EST from IAD to CUN
When checking in, I realized that my passport had expired I called Aeromexico customer service, and had three separate conversations
During the first conversation, I was told I would be charged a $re-booking fee and a $no-show fee I asked if I would be able to take the return flight if I were unable to make the departing flight, and I was told that I would be able to do soI ended the call to review my options
I called back and was told that I was going to be charged $for the no-show fee as well as an additional $for making the changes over the phoneI asked why the fees had changed in the span of and hour and was repeatedly told that those were the feesI was told that if I 'left the ticket open' I could avoid the no-show feeI was subsequently told that leaving the ticket open would actually not void those feesI asked to speak to a supervisor and asked the same questio
They have a lot of promotions that you can get benfits using a *** *** Card: I'm a member since and this year Aeromexico changed cards and I requested my replacement because my card is old, I requested several times my card and they said that is on the way since January and I still not getting my new cardI called and the last person hung up the phoneMario ***He told me that he doesn't know how he can help me and hung up, another girl just told me to go to Mexico City to get one then so I had been waitng for so long that they are refusing issue me a cardwithout the card I'm not eligible to get promotionsSo it is advertising and bab customer service from Cesar ***, Milka *** and Arturo ***all of them said that I will get it whithin business days
I am complaining about my AeroMexico Mexico to Sao Paolo flight leg related to *** *** *** My flight from *** ** *** ** *** *** *** ** *** *** *** ** * *** ** *** ** *** ** ** *** ** *** *** ** *** *** *** there's an additional 30-minutes delay before they could off board usTherefore, together with other passengers travelling to Sao Paolo, I missed my connecting flight from Mexico to Sao Paolo *** * ** *** I was told by a ground agent that the next flight they placed me was on Tuesday, Jan at 4:PM *** *** *** *** *** but am very surprised that I was only given Economy class instead of Business class since that is my original ticket class that I paid forThe agent *** who processed the paperwork at the airport was very rude, condescending and unhelpful
This is not acceptable! I paid Business Class for a hefty price compared to Economy Class therefore deserves a Business Class flight as a replacement as we
I have traveled on a number of *** ***, and AeroMexico indeed earns the review as the worst airline in the world! I arrived at Bogota's El Dorado airport for a 7:57am flight to Calgary, Canada, checkand received my boarding pass, cleared security, and headed to Gate as was indicated on my boarding cardAt 7:50am I learned that the proper gate was in fact 48A, which was completely separate from where my waiting area was at Gate I never received any page over the intercom, and was completely unaware of the difference in areasAfter sprinting downstairs to Gate 48A on a mezzanine level I learned from another El Dorado Airport staff member not affiliated with AeroMexico (but still useless) that the boarding had closed and I had effectively missed my departureI spent the next minutes trying to track down an actual AeroMexico representative at which time I was told that the error was completely my fault, and that the best that AeroMexico could do was offer me it's "deepest regret" at my problemThe Bogota AeroMexico representative offered no solutions and ultimately took me to their back office in the airport where she proceeded to close a large door in my face, hide like a coward along with the rest of her colleagues, and summon security to escort me back to the main departure hall so that they could carry on with their day removed from my issueUltimately I had to book $1,worth of flights on United Airlines and linger around El Dorado for hours before leaving on a 1:15am departure the next morningAeroMexico has no interest in providing solutions to traveler problems; has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your money and reservation and then letting you navigate your way through their processes without any assistance and at your own perilIf this is Mexico's *** ***, then this seems to imply that Mexico is unorganized, inefficient, and entirely devoid of any service once money is in their hands--I have seen street side taco stands in Puerto Vallarta managed more thoroughly than this airline!! Save your time, save your money, save your effort and sanity, and book your travels to Central and South America with any other airline if you can, even if the number of connections and time to arrive at your desired destination is longer, as dealing with AeroMexico is a textbook lesson in business incompetence
I flew with your airline 12/22/on flight *** conformation # LHIHREI boarded the plane at 1:amIt took over two hours to take off because of a technical issueAfter take off, we emergency landed in LAX because the problem was not fixedWith everyone paranoid, the pilot took an hour after landing to inform us what happened, and was not clear of itHe said the aircraft was not safe enough to fly and we could leave the plane and they would take care of us in the airportAfter that another gentlemen informed us that they were fixing the problem (again) and that we could leave the aircraft and deal with another flight or stay on until they fixed the problemAfter half an hour he told us we could not in fact leave the aircraft because we would have to go through immigration and they were not there to receive us until 6am (this was a lie, because I did not have to do that after deplaning) At 7am, after being on the aircraft for six hours now, we were told the problem was fixed a
I am requesting a refund from AeroMexico On Monday, August 1, 2016, my *** Steve ***, and I flew from JFK Airport in New York City to Mexico City From there, we boarded flight number AM from Mexico City to Lima, Peru Due to fuel issues, we detoured and flew from Mexico City to Cancun, Mexico causing a three hour delay Due to this delay my *** and I missed our 9AM flight from Lima to Cusco We had to pay $USD plus a $USD fee to our credit card for international fees to board a new flight to CuscoThe flight from Lima to Cusco was with the airline company LCPeru We went to the Aeromexico office in the Lima airport to complain and spoke with a woman by the name of Elizabeth *** She was unable to assist us I also called Aeromexico customer service and was told to send an emailI sent three emails with my reservation confirmation and they never responded until I threatened to report them When they finally responded over three and a half weeks la
I'm only giving this one star, because I have to in order to post my commentBut I'd prefer a ZERO star! This airline is ridiculousMy grandmother had a near fatal accident on one of their flights a few months backFor obvious reasons we rescheduled the flight as she and my parents were not able to board, they provided them with three vouchers to use when re-bookingNow the problem is re-booking with the vouchers, you can only book on the phone and they have $service fee for each flightSeriously!? I asked to speak to the manager and he was TERRIBLE!!!! I kindly asked if he can waive the service fee as I'm able and capable to book my own flight online, but because I have to pay in form of their vouchers, I can ONLY call to redeem my vouchersHe reminded me in a rude manner that I need to pay if I want to "use my vouchers from my previous flights" and there is no way around itThis service fee is ridiculous and a trap to make people pay moreThis is not acceptable
When attempting to check in yesterday for an Aeromexico return flight from Mexico City to the U.SI was the told the flight was oversold and there were no seats for me and my wife, despite having booked a round trip ticket on Aeromexico’s website months in advance, having a confirmation number and seats assignedI was told overbooking by 10% was “legal” due to it being the "high travel season." This seems to be common practice by Aeromexico, whatever the whatever the season, as I and others have experienced this on numerous occasions with this airline (a friend booked on the next flight had the same experience), convincing me to avoid Aeromexico at all costsAfter speaking with an extremely unhelpful and rude supervisor, and explaining our situation, she said she would investigate further and disappeared, only to return minutes later to again repeat there were no seats for usShe promised to place us first on a wait list for the flight we had bookedWhen we appeared at the departure gate we noticed our names were numbers and on the electronic display of wait listed passengersAeromexico and its staff do not understand customer serviceAvoid this airline at all costs, particularly if your arrival time is of the essence, either for a connecting flight or an important appointment
Aeromexico flight *** from Las Vegas to Monterrey, Nuevo León Mexico was cancelled due to severe weather, airline was unable to acomodate me on another flight in a timely mannerAirline refuses to issue a refund stating the ticket that was purchased was a non refundable ticketHowever the "non refundable" terms and conditions of their website states that this is non refundable or non transferable per consumer error, ie: passenger being late for a flight or wanting to exchange datesThis however was not the caseI would simply like my refund, the airline is only offering me a credit of $USD which was the original ticket price and this offer expires in DecemberI believe I am entitled to this refund since I didn't break any of the termsThe travel agency I utilized to purchase my plane ticket is Chase Ultimate rewards
From the beginning, my flight was changed and then I missed a connecting flight so I had to buy a completely new flight back home because aeromexico did not want to put me on another flight back to miamiThe only flights they had left were over 1,dollars and I did not have the money to pay for a new flightI had to buy a new flight with another airlineI talked to the manager that was there concerning my issue and he said he could not do anything for meI finally get back to miami from another airline hours later to find out that my luggage was not at miami international airportThey said that they did not know where it was but that they think it was in AtlantaMy flight was from Guadalajara-Mexico city-MiamiIt has been over hours and I have no luggage and no clothes and I need to get homeCustomers pay hundreds of dollars for great service and I received the worst service possible
Aeromexico promised us refunds for tickets we had purchased for flights in March We informed their customer relations in Feb that we were unable to fly because of a medical emergencyWe received no responseWe emailed their COO who passed on the problem to someone in customer relationsAfter months of back and forth emails, Aeromexico asked us to provide a medical letterAfter we provided this, they told us we would be refunded but we needed verification of the credit card we had used since our credit card was changed to a chip card and the number had changedI had my credit card company call them to verify on June On June 27, Aeromexico said we would be refunded in 4-weeksI called them again after weeks because we still had not been refundedAeromexico said they did not have the info they needed and that I had to contact their customer relations in MexicoTheir number in Mexico was Spanish speaking onlyI tried repeatedly to find someone to connect wi
I am writing to protest illegal baggage fees imposed by Aeromexico and its US airline partner ***
In April I purchased a flight for my aunt to travel on June from MTY to JFK, with a return date of June
On June 22, upon attempting cheonline, we were informed that there was a $baggage fee
As of April of this year, it is illegal for airlines operating in Mexico (defined as airlines operating a flight that originates or ends in Mexico) to charge additional baggage fees for the first checked bag of up to kg
Please refer to the full text of the law ***), Federal Law of Civil Aviation 2017, or read my translation at the bottom of this letter
Aeromexico did not contest this was illegal, but insisted that my aunt could not board her flight unless we paidIn order to not delay her travel, we paid the fee during online check-in
On June 28, at JFK airport, we were asked again to pay another chec
I purchased roundtrip tickets to *** *** for April 13- April 23, however I was not able to fly due to my baby being very sick the day prior to my flight Tickets were to expensive to change with *** for the next day so I purchased with different airline I assumed my return flight would still be there for april When I checked in *** *** *** customer service Rep informed me that my reservation was found but my daughter was not on itShe indicated everyone else was there except for My daughter she said to go get it adjusted so they could add my daughter on I go to a diff place where they tell me my whole reservation was canceled out and I need to buy the tickets again I ended up paying $dollars aside from what I had already paid for the roundtrip ticketsThe stories were very contradicting since originally they stated my reservation was there they pretty muvh charged me double for my seats they still had available but resold them to meMy seat was th
My sister and I purchased plane tickets to Lima, PeruWe went to select seats *** through AeroMexico's *** The seats were listed as $each wayI took screenshot the priceAfter putting my credit card for the tickets I was told that my tickets are "flagged" and I would have to call the AeroMexico help deskThe help desk wants to charge me twice as much as the price shown *** I'm pretty sure this is advertising or even fraudulent behavior
I was originally set to travel from Philadelphia, PA to Morelia, Mexico on AeroMexicoThis trip was to attend a wedding that I was inAeroMexico cancelled the last leg of my flight from MEX to MLMI have tried to get in touch with customer service several times and have been given contradictory answersMy credit card, ***, has also got in contact and eventually was able to get AeroMexico to commit to refunding me $This was in AprilIt is now Mid-May and I have not received a refundI have reached out to AeroMexico Customer Service several times; additionally, *** has several times on my behalfThis is absolutely unacceptableI e
I am send this in name of my friends, they travel from Brazil last 12/18/from Sao Paulo Brazil to Las Vegas, after they are travel by car to lake TahoeToday is Christmas and they no received their baggage yet
They not speak english, not spanish, well, so I am the one who tried to help, I start calling and talk with costumer service on Friday, I finally find the baggage in Las Vegas, I talk with person name Maria there in Las Vegas for more than a hour by phone, she said that, they just need to go to any airport and claim the baggage, and they will send for this airport, she call my friend *** and confirm what she told for me, they went to Monterrey CA airport, and the only person that was there from *** ***, said that they cannot do nothing, and they have to contact directly Aero Mexico airlines, I call more than a times, stay in the line, no answer, no one to help this family they are with two kids, they came from a warm weather to a cold weather with no cloth
This has been possibly the worst experience with an airline throughout, I had a ticket under res# *** from sept 16, which I ended up changing and paying all due fees, at that same time I requested a second ticket under a second reservation for my new dates res#*** Days later and due to an error on my end I re requested a date change on both reservationsAs per usual I paid the corresponding fees on both tickets and was informed one schedule as the one we would both share as I had explained I was traveling with my spouseFrom *** to our final destination was great as accustomed with most airlinesNow the issue came on our way back to ** at the time of checkin when wanting to pay both tickets upgrades the rep at the desk in *** *** informas us I was not flying the same schedule for once in Our *** layover my spouse was flying 9:am and I would fly at 1:when requesting the adjustment he said we would be charged if done so suggested a phone call or to deal with it
I recently traveled to Mexico and choose to travel through Aeromexico since they had the most direct flight, on my way to the airport there was a accident which caused me a delay in getting there once I arrived at the Chicago O'Hare Airport I was advised that the terminal Train was broken down I had parked my car in a Long Term Parking, so had to wait by force since I had no family member that could drop me off in the terminal, there was heavy rain or else I might have taken the chance to walk, I waited for almost an hour for this to be fixed so by the time I arrived at the terminal I was advised I was min late to check in so I was not allowed to check in my flight left at 7:00am and I attempted to check in at 6:05am the women at the counter sarcastically told me I had missed it by min and it was a "TSA" Expectation to arrive hours early for a international flight the man at another counter advised they had just opened up at 5am to check people in so if that was the case I don't
As an avid traveler to Mexico and Latin America, I was on the hunt for a travel rewards credit card with great benefits! I decided Aeromexico was a great fit since i've never had issues with their service either at the airport, nor onboardIn fact - i'm a big fan of their service on board! I applied and received my Aeromexico Credit Card via Us Bank and was thrilled with the benefits that came with itComplimentary Club Premier Passes and a Complimentary Companion Certificate? Awesome! That was until I called to book my complimentary companion ticketi had a pretty good understanding of how the process worked, but I was astounded when the representative told me I had to pay over $1,for one ECONOMY ticket from Los Angeles to Cancun International airport to receive a complimentary ticketthat's right, it wasn't even First Class! This to me sounds like a complete scamI'm a fair believer in sharing the wealth and when I know of something good i'll share it with the world, but there's no way i'm letting a friend or family of mine even consider applying for such a scam
I tried contacting AeroMexico but they are not willing to respond back to me so I have to file complain here
I recently traveled as FIRST CLASS with AeroMexico and my bag was damagedI even lost some of the items that I have placed in the upper pocket of my bag
The baggage is damaged from inside as well as from outside too as you can see that in pictures(I provided pictures to AeroMexico but they were unable to do anything)
The outside pocket was ripped off and I lost some of my itemsThe foundation of the bag underneath was damaged too
All I asked from AeroMexico was to provide me a certified letter that says my bag was damaged during this trip but AeroMexico is unable to even do thisI am not asking for refundRefund is another story but they are not willing to even give me a letter
AeroMexico emailed me saying via email that my bag was damaged but the damaged is not good enough for refund purpose and I said I am not asking for a refund but a letter from AeroMe
I had a flight (Aeromexico Flight 623) scheduled for 2:17AM EST from IAD to CUN
When checking in, I realized that my passport had expired I called Aeromexico customer service, and had three separate conversations
During the first conversation, I was told I would be charged a $re-booking fee and a $no-show fee I asked if I would be able to take the return flight if I were unable to make the departing flight, and I was told that I would be able to do soI ended the call to review my options
I called back and was told that I was going to be charged $for the no-show fee as well as an additional $for making the changes over the phoneI asked why the fees had changed in the span of and hour and was repeatedly told that those were the feesI was told that if I 'left the ticket open' I could avoid the no-show feeI was subsequently told that leaving the ticket open would actually not void those feesI asked to speak to a supervisor and asked the same questio
They have a lot of promotions that you can get benfits using a *** *** Card: I'm a member since and this year Aeromexico changed cards and I requested my replacement because my card is old, I requested several times my card and they said that is on the way since January and I still not getting my new cardI called and the last person hung up the phoneMario ***He told me that he doesn't know how he can help me and hung up, another girl just told me to go to Mexico City to get one then so I had been waitng for so long that they are refusing issue me a cardwithout the card I'm not eligible to get promotionsSo it is advertising and bab customer service from Cesar ***, Milka *** and Arturo ***all of them said that I will get it whithin business days
I am complaining about my AeroMexico Mexico to Sao Paolo flight leg related to *** *** *** My flight from *** ** *** ** *** *** *** ** *** *** *** ** * *** ** *** ** *** ** ** *** ** *** *** ** *** *** *** there's an additional 30-minutes delay before they could off board usTherefore, together with other passengers travelling to Sao Paolo, I missed my connecting flight from Mexico to Sao Paolo *** * ** *** I was told by a ground agent that the next flight they placed me was on Tuesday, Jan at 4:PM *** *** *** *** *** but am very surprised that I was only given Economy class instead of Business class since that is my original ticket class that I paid forThe agent *** who processed the paperwork at the airport was very rude, condescending and unhelpful
This is not acceptable! I paid Business Class for a hefty price compared to Economy Class therefore deserves a Business Class flight as a replacement as we
I have traveled on a number of *** ***, and AeroMexico indeed earns the review as the worst airline in the world! I arrived at Bogota's El Dorado airport for a 7:57am flight to Calgary, Canada, checkand received my boarding pass, cleared security, and headed to Gate as was indicated on my boarding cardAt 7:50am I learned that the proper gate was in fact 48A, which was completely separate from where my waiting area was at Gate I never received any page over the intercom, and was completely unaware of the difference in areasAfter sprinting downstairs to Gate 48A on a mezzanine level I learned from another El Dorado Airport staff member not affiliated with AeroMexico (but still useless) that the boarding had closed and I had effectively missed my departureI spent the next minutes trying to track down an actual AeroMexico representative at which time I was told that the error was completely my fault, and that the best that AeroMexico could do was offer me it's "deepest regret" at my problemThe Bogota AeroMexico representative offered no solutions and ultimately took me to their back office in the airport where she proceeded to close a large door in my face, hide like a coward along with the rest of her colleagues, and summon security to escort me back to the main departure hall so that they could carry on with their day removed from my issueUltimately I had to book $1,worth of flights on United Airlines and linger around El Dorado for hours before leaving on a 1:15am departure the next morningAeroMexico has no interest in providing solutions to traveler problems; has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your money and reservation and then letting you navigate your way through their processes without any assistance and at your own perilIf this is Mexico's *** ***, then this seems to imply that Mexico is unorganized, inefficient, and entirely devoid of any service once money is in their hands--I have seen street side taco stands in Puerto Vallarta managed more thoroughly than this airline!! Save your time, save your money, save your effort and sanity, and book your travels to Central and South America with any other airline if you can, even if the number of connections and time to arrive at your desired destination is longer, as dealing with AeroMexico is a textbook lesson in business incompetence
I flew with your airline 12/22/on flight *** conformation # LHIHREI boarded the plane at 1:amIt took over two hours to take off because of a technical issueAfter take off, we emergency landed in LAX because the problem was not fixedWith everyone paranoid, the pilot took an hour after landing to inform us what happened, and was not clear of itHe said the aircraft was not safe enough to fly and we could leave the plane and they would take care of us in the airportAfter that another gentlemen informed us that they were fixing the problem (again) and that we could leave the aircraft and deal with another flight or stay on until they fixed the problemAfter half an hour he told us we could not in fact leave the aircraft because we would have to go through immigration and they were not there to receive us until 6am (this was a lie, because I did not have to do that after deplaning) At 7am, after being on the aircraft for six hours now, we were told the problem was fixed a