I traveled from Puerto Vallarto to Portland, OR, USA with a connecting flight in Mexico City on 05/30/ Flight AM from Puerto Vallarta to Mexico City and flight AM from Mexico City to Portland, OR, USAI paid for $to check in my baggage in Puerto Vallarta (Confirmation AM ***) By the time I returned to PDX International Airport and retrieved my suitcase, I noticed that the zipper pull/tab was no longer connected to the lock attached to the suitcase My initial thought was that it might have gotten damaged during moving, shifting and transporting and didn't think much more of it By the time I got home, it was already late and I had to be up at 5am the next day for work
Upon coming home from work the next day, I unpacked my suitcase and noticed that all of my electronics and items of values have gone missing I reexamined my zipper tab and lock and realized that it had been forcefully broken into, all my items of value have been stolen I reached out t
I filled different incident reports and haven't heard back in days
I called and was hung up on timesI wasn't rude to the agent or anythingWhen I explained to them my situation, they said to hold on and then I was hung up onI'm needing to speak to someone, anyone about my incident
I traveled with Aeromexico April 3rd and items were stolen from my checked baggage
Dear Revdex.com,
My reason for writing a complaint is that I had problems on my flight from JFK to Puerto Vallarta via AeromexicoI was given a complimentary flight for the troubles and having to wait hours for a new flight while my entire family and girlfriend boarded the flight I should have been on
The problem occured on the way home when my girlfriend had put her immigration receipt paper in her checked luggageThe lady at the stand said it was fine just to stop at immigrations on the way home to get a new oneNever stating she would not be able to board or that it had to been done asap in Mexico City
We go to board our return flight home and my Girlfriend was not allowed onShe ran and was back in minutes but the flight left without me or herWe both recieved $for our 1/hour flights returning home being told they were "EXHAUSTED" because we boarded the hour flight
This is where the problem truly liesWE were forced to miss our return flight because of a new law
We're a family of adults and kids travel to *** *** for spring break We purchased a vacation package from *** *** *** *** ** *** *** *** ** *** 03-30-was our return flight from *** ** *** *** and to *** Our carry on were taking from us when boarding from *** ** *** *** due to overhead storage compartment were Full Our carries on contained with our travel docs and we didn't realize until we got to *** ***.Boarding flight from *** ** *** was denied because the travel docs were in our carry on and we asked if we can retreat them to show but was denied instead sending us to *** *** to pay a fine and obtain a new travel docs which make us late for our return home flightAfter spending hrs and hrs at the immigration line we return to the terminal and asking Aeromexico to reboot us on the next flight out and was refused and denied to rebook They asking us to pay $1,per passenger if we want to be book for next flight
I purchased an airline *** for an international flight with Aeromexico on 4/8/I had to check in through deltaDelta was experiencing problems that weekendThey rebooked it for 4/9/When I arrived to leave 4/9/17, they had cancelled the flightThey told me they rebooked it for 4/10/which was unacceptable for my travel plans and so the ticket was cancelled and went unused I called Aeromexico 4/9/to inform them of what happened and they said they would gladly issue the refund within 7-days
They never did after weeks and when I called and spoke to Jorge, he informed me that under Aeromexico's policy, they would not issue me a refund because Delta made the changes, therefore Delta was responsible to issue the refund
But Delta says they won't because Aeromexico received the $$$ for the ticketSo the refund is to come from AeromexicoBut Aeromexico says Delta
On August 9th I traveled from LAX to MID with a stop in MEXIn MEX I had to move my luggage from one flight to another, when I arrived in MID, one of my luggage was missingI filed a case while down there and nothing happened, I never recovered my lost luggageI have already returned homeI have yet to recover my luggage and keep getting the run around from themI was offered dollars from them and rejected it because the contents were worth more than that, and I didn't feel comfortable accepting money from them fearing they could use that as leverage to shut me up
They didn't let me aboard the airplane due to made me wait online and by the time I got to the counterThey told me I can't flight was closed while they made me wait an hour in line to get to be helpedI tried to change my flight and refuse to change itI was told I needed to buy other ticket
When I was coming back from my destination in Guatemala back to Mexico CityI went to check in and told me that the my flight was dropped and needed to buy other ticketThey didn't call me or notifying me with
I ran out my blood pressure pills and had a terrible stomach infectionI needed to leave the country as I was planned since I was sick and didn't have my medicationsThey told me that they would put me on the next flight only if I pay full amount of a new ticket
I purchased a ticket for my mom to fly from Guadalajara MX to Sacramento, CA on 06/24/In known to any of us, there has been construction at the airport and they now have Lobby Areas labeled (Sala A) a new one and an old oneThey never informed her of this and told her to wait in "Sala A" which she didAS she waited she started to get nervous about the time, and asked about her flight, at that time they told her that she waited in the wrong area and that it was late to board and that she missed her flight
The never made the attempt to give her a new ticket, only to charge her for a new oneThis is not her fault and we should not be held liable for the confusion made at the airportI called your customer service as was hung up on once by Francisco in Tx then transferred to a supervisor by the name of Alejandro ***,
I have spent years in customer service and I have never seen reps treat consumer like this, No options no give, nothing, I had asked th
I was advised to contact [email protected] to request a refund for travel to Acapulco as both my husband and I were denied travel to this destination by our work We are contractors for the DoD and travel to Acapulco including resorts is now prohibited I have emailed different times and I have received nothing back in the way of confirmation that this request was received I submitted the supporting documentation including the denied request letter we were sent which I was requested to do by customer service so they could review the request Still nothing has been sent back to me to acknowledge this email was received by the
in the past 12/7/2016, I had a trip from the airport JFK to GDL in Mexico, reservation code ***, about a week before my trip, I contacted the customer service department to inquire about my allowed luggage for this trip, and the price to add an extra piece of checked luggageThe representative that helped me via chat, advised me that I had already included piece of luggage of kg, and the price to add an extra piece of weight kg for about $usdI decided not to purchase the extra luggage, and to my surprise, when I got to the counter for the check in, my luggage was kg, and the lady at the counter said that the allowed weight was kg, and I had to pay usd for each extra kg, ending up charging me a total of usd for the extra kg (it wasn't even the 3kg)
I tried to speak with someone in charge at the airport but they just told me I needed to contact customer service, which I did once more after I arrived at my destination, however they just ignored my c
I submitted a request to Aeromexico for a refund of cancellation charges on 12/31/I have not received a response yetI purchased tickets for my uncle and his daughter from *** ** *** His daughter was unable to travel due to illness and she had to postpone her trip*** ** ***
I purchased two tickets to fly from Chicago to Puerto Vallarta last October 2015, the day before Hurricane Patricia hit the west coast of MexicoWhen I tried to get my boarding passes, I was told by the airline repthat my flights had been cancelledWhen I called back later, they told me that my tickets would be good until August of for any flights of equal or lesser priceWhen I called to make new reservations this year, I was told I would have to pay around $per ticket in penalties and feesI e-mailed the customer service department for the airline (because they do not give out the phone number) and they replied that I had to pay that to use the new reservationsIt was not I that cancelled, it was themWhy should I have to pay anything extra for this serviceMy case number with them is ***My reservation code is ***I would like my entire purchase refunded
I have copies of the e-mails sent and receivedI have not heard back from them since March 11,
On November 18, 2016, My flight left from *** *** *** Airport flight Aeromexico operated by *** doing business as Aeromexico connectIt left about minutes lateLanded in *** *** approximately and a half hours laterI was in the back of the planeIt took an unusual amount of time to start leaving the planeWe were all loaded on a bus and taken to airport entrance where everyone got off and proceeded to walk to a very long lineIt was about 1030pmI began speaking to women who were traveling alone and making connecting flights like I wasIs my flight to ***, *** was scheduled to leave at flight number The line was moving very slowly and occasionally some man would come over to the line speak to some people and opened the rope that they had used to create the line to let about or people through to obviously go to a different lineWe talked amongst ourselves and wondered what was going on
One of the women was catching the same connec
I left a bag containing a $1,knee brace and a pair of sneakers below my seat on a flight from Mexico City to Puerto Vallarta three weeks agoI realized I had left my bag on the plane immediately after walking past the security gate so I could not get back to the gate to get on the planeI notified a guy at the check in desk immediately (probably minutes after getting off the plane)He took his sweet time trying to notify the people at the gate despite me explaining it was a very important and expensive medical deviceThey claimed to search the plane and found nothing, despite me explaining the exact seat that I had put the bag underSoeither my bag disappeared into thin air or an employee grabbed it and threw it awayI asked the guy helping me if he or I could go check the plane and he told me the plane was taking off back to Mexico CityI asked him to notify the people in Mexico City that my knee brace was on the plane and to please get it upon arrival, and I was told
On January 2016, my wife and I booked some Aeromexico flights through *** We specifically requested for bulk head or bucket seats In one of the segments of the entire itinerary, we were told that Aeromexico was charging an additional $for the bulk head seat We concurred to pay extra for the bulk head seat We returned from our trip on 3-29-and we never got that bulk head seat in any of the flights On 3-30-16, I wrote to Aeromexico requesting for the refund of the additional $charge because all throughout the trips, my wife and I were assigned to regular economy seats Last Friday (4-8-16), I received an e-mail from Aeromexico indicating that the seat (14d) I was on was considered a special seat I informed Aeromexico that there's an apparent error in their seat configuration or seat definition My wife and I physically boarded the plane and we would know if the seat was regular or special There's nothing special about the seat; it's a regula
I attempted to purchase an airline ticket for my father *** The price of the ticket was plus for luggage and taxThe total amount was for less than dollarsThe system gave me an error saying my card was declined and I had hours to purchase the ticketWhen I called back to purchase the ticket I was told the total for the ticket was I informed the representative that the original amount was under and she replied that another person must have beat me to the ticket and prices are high nowI could not get a hold of a representative that could assist w/the situation and I was told by the sales reps that if I wanted to purchase the ticket it was now or I could fly w/someone else as they would not be honoring the *** price
I recently flew Air Mexico from QRO airport on April 5th, and had an awful experience: I was boarded on a different plane and flight and stranded at another airport for over hours, without any communication from their airline! I checked in and was scheduled to fly from QRO to Monterey, Mexico, then from Monterey to JFKI showed an Air Mexico employee my boarding pass and they directed me to gate where they scanned my boarding pass and let me, boardIt was a very early flight 6:amI was in the sky for more than an hour when I looked at my phone and it showed that I was missing my connecting flight in MontereyI was completely confused since we left on timeAfter hour 2, I thought they must have boarded me on the wrong flight! Sure enough, when I landed in ATLANTA I went to an employee and showed them my pass asking how on earth this could happen? After a few phone calls, they confirmed that it wasn't a mistake, that they just failed to communicate that they had re-book
On a recent trip with Aeromexico, I attempted to check in at the *** *** Aeromexico airport desk and was told that without proof of exit from my destination, I would not be allowed to check in and board my flightAs I was under time constraints to check in and board my flight, I was pressured by the clerk and the manager on duty to buy a ticket on the spot to show themI was assured that the ticket I was buying was immediately and fully refundable and simply had to call them to cancel it when I arrived at my destination
After a terribly uncomfortable flight, I found out afterwards that this was all completely untrue and that I wasn't required to show the ticket desk anything of the sortRegardless, I had done what they asked in good faith, assuming that at least their reassurance that I could get my money back quickly was trueI then called to cancel my flight and was assured that I would receive my reimbursement within 4-weeksI spent the following two weeks request
On Thursday, June 23rd my family and I were scheduled to depart from *** *** to *** *** at 16:to arrive in *** *** at 19:(Flight 594)Our connection home was scheduled at 19:on flight the same dayWe arrived in a timely manner to the airport and waited to board our planeWe noticed that the flight became delayed to 17:The Aeromexico staff assured us our connection would be made' The plane arrived earlier than 17:more like 16:We boarded and sat on the plane for what seemed to be about minutes or moreI assumed it was due to the refueling of the planeDuring the flight, on a trip to the restroom, I inquired about our connection to the staff and they said not to worryThey stated that as soon as we landed, someone would be waiting to take us to our connectionWhen we finally landed and made it off the plane, I would like to recall the time to be 20:or soMy guess was that we would be taken straight to the next planeI've been a passen
This place is complete TRASHI was leaving my trip from Mexico back to Los AngelesMy flight was at 9:am and I arrived at amThe whole reason why I booked this flight was because it said it was *** but little did I know *** and Aeromexico are a merged company, so it was not *** flying us it was AEROMEXICO, complete SCAMThere was a "small" delay of hours, well that "small" delay turning into HOURSThe whole time they kept lying to us telling us that the plane was on its way but it was complete BS they didn't have enough planes to even board all the people they took money fromAt one point they even said it was the "weather" that was delaying the whole thing but it was degrees outside, so what "bad weather"!? They should've just been honest from the biggining and said that they didn't have a plane to board all of us rather than having us waiting around like is for HOURSAfter they finally canceled our flight they gave us a refund for our tickets and but would not give us a hotel, after we argued with the lady and demanded a hotel for THIER MISTAKE they only offered me one roomI was a party of 3, myself and my two uncles, how the hell am I suppose to share a room with my uncles? This was completely insane of themI asked to speak with a supervisor and his name was Cesar AHe was completely rude and acted like a smart *** the whole time and was helplessI am so disappointed and feel so disrespected by this airline I will NEVER step foot in this airline again, nor do I recommend anyone toNo one should have to go through what I went through todayTo Aeromexico; if you cannot provide a service you charge for, can't provide customer service, nor can you communicate with which planes are flying inYOU SHOULD NOT BE IN BUSINESS
I traveled from Puerto Vallarto to Portland, OR, USA with a connecting flight in Mexico City on 05/30/ Flight AM from Puerto Vallarta to Mexico City and flight AM from Mexico City to Portland, OR, USAI paid for $to check in my baggage in Puerto Vallarta (Confirmation AM ***) By the time I returned to PDX International Airport and retrieved my suitcase, I noticed that the zipper pull/tab was no longer connected to the lock attached to the suitcase My initial thought was that it might have gotten damaged during moving, shifting and transporting and didn't think much more of it By the time I got home, it was already late and I had to be up at 5am the next day for work
Upon coming home from work the next day, I unpacked my suitcase and noticed that all of my electronics and items of values have gone missing I reexamined my zipper tab and lock and realized that it had been forcefully broken into, all my items of value have been stolen I reached out t
I filled different incident reports and haven't heard back in days
I called and was hung up on timesI wasn't rude to the agent or anythingWhen I explained to them my situation, they said to hold on and then I was hung up onI'm needing to speak to someone, anyone about my incident
I traveled with Aeromexico April 3rd and items were stolen from my checked baggage
Dear Revdex.com,
My reason for writing a complaint is that I had problems on my flight from JFK to Puerto Vallarta via AeromexicoI was given a complimentary flight for the troubles and having to wait hours for a new flight while my entire family and girlfriend boarded the flight I should have been on
The problem occured on the way home when my girlfriend had put her immigration receipt paper in her checked luggageThe lady at the stand said it was fine just to stop at immigrations on the way home to get a new oneNever stating she would not be able to board or that it had to been done asap in Mexico City
We go to board our return flight home and my Girlfriend was not allowed onShe ran and was back in minutes but the flight left without me or herWe both recieved $for our 1/hour flights returning home being told they were "EXHAUSTED" because we boarded the hour flight
This is where the problem truly liesWE were forced to miss our return flight because of a new law
We're a family of adults and kids travel to *** *** for spring break We purchased a vacation package from *** *** *** *** ** *** *** *** ** *** 03-30-was our return flight from *** ** *** *** and to *** Our carry on were taking from us when boarding from *** ** *** *** due to overhead storage compartment were Full Our carries on contained with our travel docs and we didn't realize until we got to *** ***.Boarding flight from *** ** *** was denied because the travel docs were in our carry on and we asked if we can retreat them to show but was denied instead sending us to *** *** to pay a fine and obtain a new travel docs which make us late for our return home flightAfter spending hrs and hrs at the immigration line we return to the terminal and asking Aeromexico to reboot us on the next flight out and was refused and denied to rebook They asking us to pay $1,per passenger if we want to be book for next flight
I purchased an airline *** for an international flight with Aeromexico on 4/8/I had to check in through deltaDelta was experiencing problems that weekendThey rebooked it for 4/9/When I arrived to leave 4/9/17, they had cancelled the flightThey told me they rebooked it for 4/10/which was unacceptable for my travel plans and so the ticket was cancelled and went unused I called Aeromexico 4/9/to inform them of what happened and they said they would gladly issue the refund within 7-days
They never did after weeks and when I called and spoke to Jorge, he informed me that under Aeromexico's policy, they would not issue me a refund because Delta made the changes, therefore Delta was responsible to issue the refund
But Delta says they won't because Aeromexico received the $$$ for the ticketSo the refund is to come from AeromexicoBut Aeromexico says Delta
On August 9th I traveled from LAX to MID with a stop in MEXIn MEX I had to move my luggage from one flight to another, when I arrived in MID, one of my luggage was missingI filed a case while down there and nothing happened, I never recovered my lost luggageI have already returned homeI have yet to recover my luggage and keep getting the run around from themI was offered dollars from them and rejected it because the contents were worth more than that, and I didn't feel comfortable accepting money from them fearing they could use that as leverage to shut me up
They didn't let me aboard the airplane due to made me wait online and by the time I got to the counterThey told me I can't flight was closed while they made me wait an hour in line to get to be helpedI tried to change my flight and refuse to change itI was told I needed to buy other ticket
When I was coming back from my destination in Guatemala back to Mexico CityI went to check in and told me that the my flight was dropped and needed to buy other ticketThey didn't call me or notifying me with
I ran out my blood pressure pills and had a terrible stomach infectionI needed to leave the country as I was planned since I was sick and didn't have my medicationsThey told me that they would put me on the next flight only if I pay full amount of a new ticket
I purchased a ticket for my mom to fly from Guadalajara MX to Sacramento, CA on 06/24/In known to any of us, there has been construction at the airport and they now have Lobby Areas labeled (Sala A) a new one and an old oneThey never informed her of this and told her to wait in "Sala A" which she didAS she waited she started to get nervous about the time, and asked about her flight, at that time they told her that she waited in the wrong area and that it was late to board and that she missed her flight
The never made the attempt to give her a new ticket, only to charge her for a new oneThis is not her fault and we should not be held liable for the confusion made at the airportI called your customer service as was hung up on once by Francisco in Tx then transferred to a supervisor by the name of Alejandro ***,
I have spent years in customer service and I have never seen reps treat consumer like this, No options no give, nothing, I had asked th
I was advised to contact [email protected] to request a refund for travel to Acapulco as both my husband and I were denied travel to this destination by our work We are contractors for the DoD and travel to Acapulco including resorts is now prohibited I have emailed different times and I have received nothing back in the way of confirmation that this request was received I submitted the supporting documentation including the denied request letter we were sent which I was requested to do by customer service so they could review the request Still nothing has been sent back to me to acknowledge this email was received by the
in the past 12/7/2016, I had a trip from the airport JFK to GDL in Mexico, reservation code ***, about a week before my trip, I contacted the customer service department to inquire about my allowed luggage for this trip, and the price to add an extra piece of checked luggageThe representative that helped me via chat, advised me that I had already included piece of luggage of kg, and the price to add an extra piece of weight kg for about $usdI decided not to purchase the extra luggage, and to my surprise, when I got to the counter for the check in, my luggage was kg, and the lady at the counter said that the allowed weight was kg, and I had to pay usd for each extra kg, ending up charging me a total of usd for the extra kg (it wasn't even the 3kg)
I tried to speak with someone in charge at the airport but they just told me I needed to contact customer service, which I did once more after I arrived at my destination, however they just ignored my c
I submitted a request to Aeromexico for a refund of cancellation charges on 12/31/I have not received a response yetI purchased tickets for my uncle and his daughter from *** ** *** His daughter was unable to travel due to illness and she had to postpone her trip*** ** ***
I purchased two tickets to fly from Chicago to Puerto Vallarta last October 2015, the day before Hurricane Patricia hit the west coast of MexicoWhen I tried to get my boarding passes, I was told by the airline repthat my flights had been cancelledWhen I called back later, they told me that my tickets would be good until August of for any flights of equal or lesser priceWhen I called to make new reservations this year, I was told I would have to pay around $per ticket in penalties and feesI e-mailed the customer service department for the airline (because they do not give out the phone number) and they replied that I had to pay that to use the new reservationsIt was not I that cancelled, it was themWhy should I have to pay anything extra for this serviceMy case number with them is ***My reservation code is ***I would like my entire purchase refunded
I have copies of the e-mails sent and receivedI have not heard back from them since March 11,
On November 18, 2016, My flight left from *** *** *** Airport flight Aeromexico operated by *** doing business as Aeromexico connectIt left about minutes lateLanded in *** *** approximately and a half hours laterI was in the back of the planeIt took an unusual amount of time to start leaving the planeWe were all loaded on a bus and taken to airport entrance where everyone got off and proceeded to walk to a very long lineIt was about 1030pmI began speaking to women who were traveling alone and making connecting flights like I wasIs my flight to ***, *** was scheduled to leave at flight number The line was moving very slowly and occasionally some man would come over to the line speak to some people and opened the rope that they had used to create the line to let about or people through to obviously go to a different lineWe talked amongst ourselves and wondered what was going on
One of the women was catching the same connec
I left a bag containing a $1,knee brace and a pair of sneakers below my seat on a flight from Mexico City to Puerto Vallarta three weeks agoI realized I had left my bag on the plane immediately after walking past the security gate so I could not get back to the gate to get on the planeI notified a guy at the check in desk immediately (probably minutes after getting off the plane)He took his sweet time trying to notify the people at the gate despite me explaining it was a very important and expensive medical deviceThey claimed to search the plane and found nothing, despite me explaining the exact seat that I had put the bag underSoeither my bag disappeared into thin air or an employee grabbed it and threw it awayI asked the guy helping me if he or I could go check the plane and he told me the plane was taking off back to Mexico CityI asked him to notify the people in Mexico City that my knee brace was on the plane and to please get it upon arrival, and I was told
On January 2016, my wife and I booked some Aeromexico flights through *** We specifically requested for bulk head or bucket seats In one of the segments of the entire itinerary, we were told that Aeromexico was charging an additional $for the bulk head seat We concurred to pay extra for the bulk head seat We returned from our trip on 3-29-and we never got that bulk head seat in any of the flights On 3-30-16, I wrote to Aeromexico requesting for the refund of the additional $charge because all throughout the trips, my wife and I were assigned to regular economy seats Last Friday (4-8-16), I received an e-mail from Aeromexico indicating that the seat (14d) I was on was considered a special seat I informed Aeromexico that there's an apparent error in their seat configuration or seat definition My wife and I physically boarded the plane and we would know if the seat was regular or special There's nothing special about the seat; it's a regula
I attempted to purchase an airline ticket for my father *** The price of the ticket was plus for luggage and taxThe total amount was for less than dollarsThe system gave me an error saying my card was declined and I had hours to purchase the ticketWhen I called back to purchase the ticket I was told the total for the ticket was I informed the representative that the original amount was under and she replied that another person must have beat me to the ticket and prices are high nowI could not get a hold of a representative that could assist w/the situation and I was told by the sales reps that if I wanted to purchase the ticket it was now or I could fly w/someone else as they would not be honoring the *** price
I recently flew Air Mexico from QRO airport on April 5th, and had an awful experience: I was boarded on a different plane and flight and stranded at another airport for over hours, without any communication from their airline! I checked in and was scheduled to fly from QRO to Monterey, Mexico, then from Monterey to JFKI showed an Air Mexico employee my boarding pass and they directed me to gate where they scanned my boarding pass and let me, boardIt was a very early flight 6:amI was in the sky for more than an hour when I looked at my phone and it showed that I was missing my connecting flight in MontereyI was completely confused since we left on timeAfter hour 2, I thought they must have boarded me on the wrong flight! Sure enough, when I landed in ATLANTA I went to an employee and showed them my pass asking how on earth this could happen? After a few phone calls, they confirmed that it wasn't a mistake, that they just failed to communicate that they had re-book
On a recent trip with Aeromexico, I attempted to check in at the *** *** Aeromexico airport desk and was told that without proof of exit from my destination, I would not be allowed to check in and board my flightAs I was under time constraints to check in and board my flight, I was pressured by the clerk and the manager on duty to buy a ticket on the spot to show themI was assured that the ticket I was buying was immediately and fully refundable and simply had to call them to cancel it when I arrived at my destination
After a terribly uncomfortable flight, I found out afterwards that this was all completely untrue and that I wasn't required to show the ticket desk anything of the sortRegardless, I had done what they asked in good faith, assuming that at least their reassurance that I could get my money back quickly was trueI then called to cancel my flight and was assured that I would receive my reimbursement within 4-weeksI spent the following two weeks request
On Thursday, June 23rd my family and I were scheduled to depart from *** *** to *** *** at 16:to arrive in *** *** at 19:(Flight 594)Our connection home was scheduled at 19:on flight the same dayWe arrived in a timely manner to the airport and waited to board our planeWe noticed that the flight became delayed to 17:The Aeromexico staff assured us our connection would be made' The plane arrived earlier than 17:more like 16:We boarded and sat on the plane for what seemed to be about minutes or moreI assumed it was due to the refueling of the planeDuring the flight, on a trip to the restroom, I inquired about our connection to the staff and they said not to worryThey stated that as soon as we landed, someone would be waiting to take us to our connectionWhen we finally landed and made it off the plane, I would like to recall the time to be 20:or soMy guess was that we would be taken straight to the next planeI've been a passen
This place is complete TRASHI was leaving my trip from Mexico back to Los AngelesMy flight was at 9:am and I arrived at amThe whole reason why I booked this flight was because it said it was *** but little did I know *** and Aeromexico are a merged company, so it was not *** flying us it was AEROMEXICO, complete SCAMThere was a "small" delay of hours, well that "small" delay turning into HOURSThe whole time they kept lying to us telling us that the plane was on its way but it was complete BS they didn't have enough planes to even board all the people they took money fromAt one point they even said it was the "weather" that was delaying the whole thing but it was degrees outside, so what "bad weather"!? They should've just been honest from the biggining and said that they didn't have a plane to board all of us rather than having us waiting around like i
s for HOURSAfter they finally canceled our flight they gave us a refund for our tickets and but would not give us a hotel, after we argued with the lady and demanded a hotel for THIER MISTAKE they only offered me one roomI was a party of 3, myself and my two uncles, how the hell am I suppose to share a room with my uncles? This was completely insane of themI asked to speak with a supervisor and his name was Cesar AHe was completely rude and acted like a smart *** the whole time and was helplessI am so disappointed and feel so disrespected by this airline I will NEVER step foot in this airline again, nor do I recommend anyone toNo one should have to go through what I went through todayTo Aeromexico; if you cannot provide a service you charge for, can't provide customer service, nor can you communicate with which planes are flying inYOU SHOULD NOT BE IN BUSINESS