We purchased a contract from [redacted] ("dealer") on June 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to choose from through the DOE to determine which program will work best to help the customer.? The initial program the dealer enrolled the customer in was the Pay As You Earn which had a zero dollar payment on the student loans.? However, the customer needs to re-enroll yearly to be eligible to continue with zero dollar payments to the student loans.? The dealer included in the fee two additional years of re-enrollment with the DOE.? If the customer has questions regarding the student loans, or status of them, they need to addressed with the dealer.? Their customer service department can be reached at ###-###-####.? We look forward to having the customer fulfilling their obligation to EAC
We purchased a contract from [redacted] (dealer) on October 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education and loan servicer to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service t help navigate the student loan debt relief bureaucracy.? Equitable Acceptance did not deceive the customer as stated in the complaint since we are not not company that contacted the customer to do the consolidation.? We have a recorded verification call done with the customer prior to funding explaining the process and our role.? If there are questions or issues with the student loans, they must be addressed by the dealer.? We were informed by the dealer on October 18, that the consolidation was completed by them with the loan servicer and DOE.? The first payment on this account is due December 15, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from [redacted] (dealer) on October 4, for the customer to finance the document preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate their student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The dealer is who needs to be contracted about the student loans.? The dealer has notified us that they completed the consolidation.? The customer paid four on time payments, before missing the last two payments.? This account is now in a serious delinquency status.? Our account representatives would be able to work with the customer to get this account back to a satisfactory status
We purchased a contract from [redacted] (dealer) on July 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer can offer the best program to help the customer with their student loan debt.? We have a recorded verification call done with the customer which explained who Equitable Acceptance is and what our role is in this transaction.? Any issues with the student loans must be address with the dealerAs of today, we have no documentation that the customer has contacted our office regarding her account with us.? We look forward to having the customer fulfilling her obligation to us
I have reached out to the dealer, [redacted] , and the have informed us that they completed the work with the DOE and loan servicing company, and that they were able to lower the payments on the student loans from $per month to $per month which was based on an income driven Pay as you Earn program.? This will need to be re-applied for every year to see what program best fits the customer's situation at the time.? The dealer has informed me that part of the service the customer paid for, and we financed, is that they will do the new application for the customer.? Please contact them when it is appropriate to have them do this service since it has been paid for alreadyAs stated previously, the customer entered into this agreement with the dealer to to this work, and entered into a separate agreement to finance the fee to do the work.? We look forward to having the customer fulfilling her obligation to us and avoid any negative reporting to the credit bureau
? I am rejecting this response because: I never agreed for my credit to be ran, that's the entire reason that I canceled my services! Everything is a scam with the company and like they stated I started doing business in July 2017, that's a complete lieMy credit was ran Aug So again I'm asking that the inquiries be removed!??
We purchased a contract from [redacted] , aka [redacted] ("dealer") on April 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entereed into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The delaer has many programs available to them to enroll the customer into the best program based on the customer's financial situation.? The customer paid to have the dealer re-enroll her annually for four years.? Each year the customer needs to re-enroll to to stay in the appropriate program.? While this can be done by the customer for free on their own, the dealer offered the service and the customer agreed to pay fo the service.? The customer needs to contact the dealer at ###-###-#### to work with the dealer to have them re-enroll with the DOE.? At this time, we will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us
We purchased a contract from [redacted] (dealer) to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate/refinance student loans on behalf of the customer.? The customer and dealer entered into a written agreement, in which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy.? This loan is for financing the fee the dealer charges for the service.? If the customer is receiving a bill from Fed Loan, they need to contact the dealer and resolve the issue.? We look forward to having the consumer continue to fulfill their obligation to us
We purchased a contract from Student Advocates (dealer) on August 13, for the customer to finance the documentation preparation fee for the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into an agreement, which Equitable Acceptance was not a part of that clearly states the dealer was offering a service to the customer to help navigate the student loan bureaucracy.? During the recording verification call completed prior to processing this account, the customer agreed to this transaction and that Equitable was a third party finance company that has nothing to do with the actual student loans.? If the customer is having an issue with the student loan, they need to contact the dealer and resolve the issue.? Our account is still needing to be paidThe customer has paid on this account until April, 2017.? Now, the payments have stopped and the account is in a serious delinquent status.? If the customer continues to not make payments to fulfill their obligation, that could lead to negative reporting to credit bureaus.? We look forward to helping the customer get back on track with payments and not have a negative report on their credit bureau.?
We purchased a contract from ***, Corp (dealer) on May 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? ? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy.? We have a recorded verification call done with the customer prior to funding which explained the process and Equitable's role.? The customer contacted our office in October to ask about the account and we explained the three day cancellation process and referred her to the dealer for questions regarding the student loans.? The dealer informed us that the consolidation was completed September 12, 2017.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because: I was initially told they would provide additional services such as loan recertification and that their monthly fees for me would be $Instead the fees have increased to $and no one from their business or customer service refuses to tell me why the increase occurred
We have no affiliation to [redacted] ***.? We only purchase contracts from them.? Any refund needs to come from them since our loan is paid in full.? We apologize if the customer is having a difficult time contacting [redacted] ***s, we have supplied the only phone numbers we have on file for them.? The complaint should be against [redacted] ***s, not Equitable Acceptance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
The inquiry on the customer's credit bureau was from July 20, 2016.? The credit bureau was accessed by one of the sales companies we do business with, Millhouse Group, Inc.? They are a sales organization that sells household goods such as cookware, knives, water purification products.? The dealer did not place a loan application with us, but would have received an authorization to access the credit file.? The dealer used an online or phone service we offer to determine the credit worthiness of a customer without getting or seeing any details about the credit.? The dealer would not have accessed the credit bureau without reason such as a potential sale or potential financing of the product being sold
We purchased a contract from [redacted] (dealer) on May 25, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The customer did not contract Equitable Acceptance to begin the process.? The dealer gathers information from the customer to determine which program will work in the best interest of the customer.? The money paid to us was applied to the account for the fee, not to the student loans.? Prior to purchasing the contract we completed a verification call which explained the procedure.? The customer called our office with questions regarding this account on December 19, 2017, and the representative attempted to explain this information but the customer ended the call before completing the explanation.? We will not be cancelling this account at this time.? We look forward to having the customer fulfilling her obligation to us
Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ On August 28, the customer called to get a payoff quote for the accountWe gave a payoff amount for September 4, We also gave the amount of the payoff if not paid before that date, which was good until September 25, and included additional interest The payment was not received in our office until September 8, When we gave the payoff amount to the customer, we offered to do a phone check at no additional cost to make sure the payoff would be processed by September but the customer refused to do the check processing over the phoneAdditional interest was added to the account on September 5, Additional interest was also added on October 5, and November since there is a small balance remainingWe cannot waive the interest owed since the customer was aware of the additional interest being added if not paid by September as quoted Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that a payment being delayed by a few days in the mail should not constitute that much in interest fees considering the amount of the paymentThey also failed to mention the reason why I refused to make a payment over the phoneI did not have the funds available on that day to make the paymentI was calling to get a payoff Final Business Response / [redacted] (4000, 9, 2015/11/19) */ We are not responsible for the payments sent to us in the mailThe payment needed to be in our office by September 4th to payoff in full We received the payment on September 8thIf the customer had paid on our website, or over the phone with customer service before the 4th, this would be paid in fullWe either need to get the balance owing, or we will have to close the account to bad debt for refusal to payWe would be willing to accept $which was the balance owing after the payment was received on September
We purchased a contract from [redacted] , (dealer) on June 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracyWe also have a recorded verification call done with the customer prior to purchase which indicated the customer understood the role of Equitable Acceptance in this acceptance. We do not cancel accounts in our office. Currently the first payment is set to be paid on September 15, 2017. This may be changed to a later date by the dealer if the consolidation process is not completed by the dealer. We are sure an attorney will explain the legal obligation to us for this loanWe look forward to having the customer fulfilling their obligation to us
We purchased a contract from Manhatten Beach Venture, dealer, on June 29, for the fee the dealer charges to work with the consolidation of the customer's student loans. The first payment due on our loan is September 5, We look forward to having the customer fulfilling their obligatoin to us per the terms of the signed documents. If the customer has an issue with the consolidation of the student loans, they need to contact the dealer
We purchased a contract from [redacted] (dealer) for the customer for the fee the dealer charges to do a service The service is to work with the Federal Government to consolidate their student loans We have nothing to do with the student loans, but rather we helped the customer finance the fee the dealer chargedThe payments were set up to have automatic payments paid to us from the customer's checking accountWe received four on time payments and the last payment due February was returned to us as unpaid by her bankThe documents signed by the customer were done electronically through a third party signature company This account is presently in a past due status because the last payment not paid We look forward to having the customer fulfilling her obligation to usFailure to pay this account may lead to a negative reporting to the credit bureaus
The customer was working with Doc Prep Today, LLC (dealer) to consolidate student loans. The dealer was given authorization to access the customer's credit bureau from the customer to determine if the dealer would be able to process the loan documentsThe inquiry was done July 26, 2016. We searched our data base an found the information on who accessed the credit bureau. We do not have an account for this person since the dealer did not send any loan documents to us for this individual. The dealer's phone number is ###-###-####
We purchased a contract from [redacted] ("dealer") on June 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to choose from through the DOE to determine which program will work best to help the customer.? The initial program the dealer enrolled the customer in was the Pay As You Earn which had a zero dollar payment on the student loans.? However, the customer needs to re-enroll yearly to be eligible to continue with zero dollar payments to the student loans.? The dealer included in the fee two additional years of re-enrollment with the DOE.? If the customer has questions regarding the student loans, or status of them, they need to addressed with the dealer.? Their customer service department can be reached at ###-###-####.? We look forward to having the customer fulfilling their obligation to EAC
We purchased a contract from [redacted] (dealer) on October 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education and loan servicer to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service t help navigate the student loan debt relief bureaucracy.? Equitable Acceptance did not deceive the customer as stated in the complaint since we are not not company that contacted the customer to do the consolidation.? We have a recorded verification call done with the customer prior to funding explaining the process and our role.? If there are questions or issues with the student loans, they must be addressed by the dealer.? We were informed by the dealer on October 18, that the consolidation was completed by them with the loan servicer and DOE.? The first payment on this account is due December 15, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from [redacted] (dealer) on October 4, for the customer to finance the document preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate their student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The dealer is who needs to be contracted about the student loans.? The dealer has notified us that they completed the consolidation.? The customer paid four on time payments, before missing the last two payments.? This account is now in a serious delinquency status.? Our account representatives would be able to work with the customer to get this account back to a satisfactory status
We purchased a contract from [redacted] (dealer) on July 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer can offer the best program to help the customer with their student loan debt.? We have a recorded verification call done with the customer which explained who Equitable Acceptance is and what our role is in this transaction.? Any issues with the student loans must be address with the dealerAs of today, we have no documentation that the customer has contacted our office regarding her account with us.? We look forward to having the customer fulfilling her obligation to us
I have reached out to the dealer, [redacted] , and the have informed us that they completed the work with the DOE and loan servicing company, and that they were able to lower the payments on the student loans from $per month to $per month which was based on an income driven Pay as you Earn program.? This will need to be re-applied for every year to see what program best fits the customer's situation at the time.? The dealer has informed me that part of the service the customer paid for, and we financed, is that they will do the new application for the customer.? Please contact them when it is appropriate to have them do this service since it has been paid for alreadyAs stated previously, the customer entered into this agreement with the dealer to to this work, and entered into a separate agreement to finance the fee to do the work.? We look forward to having the customer fulfilling her obligation to us and avoid any negative reporting to the credit bureau
? I am rejecting this response because: I never agreed for my credit to be ran, that's the entire reason that I canceled my services! Everything is a scam with the company and like they stated I started doing business in July 2017, that's a complete lieMy credit was ran Aug So again I'm asking that the inquiries be removed!??
We purchased a contract from [redacted] , aka [redacted] ("dealer") on April 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entereed into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The delaer has many programs available to them to enroll the customer into the best program based on the customer's financial situation.? The customer paid to have the dealer re-enroll her annually for four years.? Each year the customer needs to re-enroll to to stay in the appropriate program.? While this can be done by the customer for free on their own, the dealer offered the service and the customer agreed to pay fo the service.? The customer needs to contact the dealer at ###-###-#### to work with the dealer to have them re-enroll with the DOE.? At this time, we will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us
We purchased a contract from [redacted] (dealer) to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate/refinance student loans on behalf of the customer.? The customer and dealer entered into a written agreement, in which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy.? This loan is for financing the fee the dealer charges for the service.? If the customer is receiving a bill from Fed Loan, they need to contact the dealer and resolve the issue.? We look forward to having the consumer continue to fulfill their obligation to us
We purchased a contract from Student Advocates (dealer) on August 13, for the customer to finance the documentation preparation fee for the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into an agreement, which Equitable Acceptance was not a part of that clearly states the dealer was offering a service to the customer to help navigate the student loan bureaucracy.? During the recording verification call completed prior to processing this account, the customer agreed to this transaction and that Equitable was a third party finance company that has nothing to do with the actual student loans.? If the customer is having an issue with the student loan, they need to contact the dealer and resolve the issue.? Our account is still needing to be paidThe customer has paid on this account until April, 2017.? Now, the payments have stopped and the account is in a serious delinquent status.? If the customer continues to not make payments to fulfill their obligation, that could lead to negative reporting to credit bureaus.? We look forward to helping the customer get back on track with payments and not have a negative report on their credit bureau.?
We purchased a contract from ***, Corp (dealer) on May 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? ? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy.? We have a recorded verification call done with the customer prior to funding which explained the process and Equitable's role.? The customer contacted our office in October to ask about the account and we explained the three day cancellation process and referred her to the dealer for questions regarding the student loans.? The dealer informed us that the consolidation was completed September 12, 2017.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because: I was initially told they would provide additional services such as loan recertification and that their monthly fees for me would be $Instead the fees have increased to $and no one from their business or customer service refuses to tell me why the increase occurred
We have no affiliation to [redacted] ***.? We only purchase contracts from them.? Any refund needs to come from them since our loan is paid in full.? We apologize if the customer is having a difficult time contacting [redacted] ***s, we have supplied the only phone numbers we have on file for them.? The complaint should be against [redacted] ***s, not Equitable Acceptance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
The inquiry on the customer's credit bureau was from July 20, 2016.? The credit bureau was accessed by one of the sales companies we do business with, Millhouse Group, Inc.? They are a sales organization that sells household goods such as cookware, knives, water purification products.? The dealer did not place a loan application with us, but would have received an authorization to access the credit file.? The dealer used an online or phone service we offer to determine the credit worthiness of a customer without getting or seeing any details about the credit.? The dealer would not have accessed the credit bureau without reason such as a potential sale or potential financing of the product being sold
We purchased a contract from [redacted] (dealer) on May 25, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The customer did not contract Equitable Acceptance to begin the process.? The dealer gathers information from the customer to determine which program will work in the best interest of the customer.? The money paid to us was applied to the account for the fee, not to the student loans.? Prior to purchasing the contract we completed a verification call which explained the procedure.? The customer called our office with questions regarding this account on December 19, 2017, and the representative attempted to explain this information but the customer ended the call before completing the explanation.? We will not be cancelling this account at this time.? We look forward to having the customer fulfilling her obligation to us
Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ On August 28, the customer called to get a payoff quote for the accountWe gave a payoff amount for September 4, We also gave the amount of the payoff if not paid before that date, which was good until September 25, and included additional interest The payment was not received in our office until September 8, When we gave the payoff amount to the customer, we offered to do a phone check at no additional cost to make sure the payoff would be processed by September but the customer refused to do the check processing over the phoneAdditional interest was added to the account on September 5, Additional interest was also added on October 5, and November since there is a small balance remainingWe cannot waive the interest owed since the customer was aware of the additional interest being added if not paid by September as quoted Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that a payment being delayed by a few days in the mail should not constitute that much in interest fees considering the amount of the paymentThey also failed to mention the reason why I refused to make a payment over the phoneI did not have the funds available on that day to make the paymentI was calling to get a payoff Final Business Response / [redacted] (4000, 9, 2015/11/19) */ We are not responsible for the payments sent to us in the mailThe payment needed to be in our office by September 4th to payoff in full We received the payment on September 8thIf the customer had paid on our website, or over the phone with customer service before the 4th, this would be paid in fullWe either need to get the balance owing, or we will have to close the account to bad debt for refusal to payWe would be willing to accept $which was the balance owing after the payment was received on September
We purchased a contract from [redacted] , (dealer) on June 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracyWe also have a recorded verification call done with the customer prior to purchase which indicated the customer understood the role of Equitable Acceptance in this acceptance. We do not cancel accounts in our office. Currently the first payment is set to be paid on September 15, 2017. This may be changed to a later date by the dealer if the consolidation process is not completed by the dealer. We are sure an attorney will explain the legal obligation to us for this loanWe look forward to having the customer fulfilling their obligation to us
We purchased a contract from Manhatten Beach Venture, dealer, on June 29, for the fee the dealer charges to work with the consolidation of the customer's student loans. The first payment due on our loan is September 5, We look forward to having the customer fulfilling their obligatoin to us per the terms of the signed documents. If the customer has an issue with the consolidation of the student loans, they need to contact the dealer
We purchased a contract from [redacted] (dealer) for the customer for the fee the dealer charges to do a service The service is to work with the Federal Government to consolidate their student loans We have nothing to do with the student loans, but rather we helped the customer finance the fee the dealer chargedThe payments were set up to have automatic payments paid to us from the customer's checking accountWe received four on time payments and the last payment due February was returned to us as unpaid by her bankThe documents signed by the customer were done electronically through a third party signature company This account is presently in a past due status because the last payment not paid We look forward to having the customer fulfilling her obligation to usFailure to pay this account may lead to a negative reporting to the credit bureaus
The customer was working with Doc Prep Today, LLC (dealer) to consolidate student loans. The dealer was given authorization to access the customer's credit bureau from the customer to determine if the dealer would be able to process the loan documentsThe inquiry was done July 26, 2016. We searched our data base an found the information on who accessed the credit bureau. We do not have an account for this person since the dealer did not send any loan documents to us for this individual. The dealer's phone number is ###-###-####