We purchased a contract from *** *** *** (dealer) on August 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer needs to be contacted with questions about the student loans. The customer service number to contact them is ###-###-####, to check on the status of the repayment plan the dealer set the customer up in. We look forward for having he customer continuing to fulfill her obligation to us
The customer was working with *** *** aka *** *** Team, LLC (dealer) to consolidate or refinance student loan debt. The dealer would have had verbal or written permission from the customer to access the credit file to see if she qualified for a loan to finance the document
preparation fee charged by the dealer. The customer and dealer may have entered into a written agreement, which Equitable Acceptance was not involved that clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. Since the dealer and customer did not complete the process to create a loan with us, we can attempt to have the inquiry removed from the TransUnion credit file. This is not up to us to remove, but a decision by the credit bureau
We purchased a contract from *** *** *** (dealer) on December 20, for the customer to finance the documentation preparation fee charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written agreement,
which Equitable Acceptance is not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyThe customer had set up for automatic payments beginning February 15, 2017, and both that payment and the next payment for March were returned by his bank. The account was cancelled on March 27, 2017. The credit bureau should update in April when we electronically notify the credit bureau agency of the cancellation. This trade line should then be removed from the customer's file
We purchased a contract from *** *** (dealer) on May 11, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. We cannot cancel this transaction as requested. If the customer has an issue with the status of the student loans, she must address them with the dealer. Per the terms of the original agreement, the dealer offered to re-enroll the customer on the best program for their situation for three years after the initial consolidation. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:None of the money that I have paid them has gone to my student loansI still owe the same amountSo therefore, I will not be paying this company anymore money and will be paying the people that my loan is throughI am very upset about this and fill like they have cheated me out of this moneySo they just need to cancel any future payments from me
Attached is the response we had to a Consumer Finance Protection Bureau (CFPB) complaint done by this customer. We have closed this account, and the customer has no further obligation to us. We find the accusations by this customer as defamatory and unfounded
We purchased a contract on October 13, from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the loan and Equitable Acceptance's role as the finance company and that the loan has nothing to do with student loan debt. The contract was to pay for month management of the process. This is not a one time occurance, and the process needs to be re-certified every year. The dealer is offering to do this process for the customer for months. This contract was for $and the current balance is $836.81. We look forward to having the customer continuing to pay for this account to avoid any negative reporting to the credit bureaus
We purchased a contract from *** *** *** aka *** *** *** *** ("dealer") on October 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs available to choose from and enrolled the customer in the best program based on the customer's financial situation. The dealer also agreed to monitor and re-enroll the customer for four years. If there is questions about the programs, or re-enrollment, they must be address by the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from *** *** *** *** *** (dealer) on October 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. The dealer is who this customer has been working with, we have not spoken to this customer since we quoted a payoff on January 9, The dealer had offered to work with the customer for four years of re-enrollments. We have been informed by the dealer the initial consolidation was complete, any further enrollments need to be verified with the dealer. We thank the customer for keeping her account with us in a current status. If there is any issues with the student loans, please address them with the dealer
Good Morning, Ms*** Thank you for your prompt response to this matter.....I am rejecting this response because:
I have no knowledge of a contract or financial liability with this companyIt is also that I have contacted this company in regards to any alleged debtI would like this company and/or the Revdex.com to assist in the removal of this negative reporting of this alleged debt from ALL major credit report bureaus (Experian, Equifax, and TransUnion).Again, I appreciate your assistance in this matter. Respectfully, Carmen ***
As stated in the Revdex.com Review submitted 3/10/17: We purchased a contract from Student Advocates (dealer) to finance the documentation prep fee they charge to work with the DOE to consolidate or refinance student loans for the customerThe first payment on this account was set up for 3/15/and is
set up for automatic payments from the customer's checking accountWe deducted the payment on that dateThere was no payment that was missed in February as stated in the customer's reviewThe customer called us in early February with questions regarding her loan, which we helped her withWe attempted to call the customer on March to ask her if she had any questions and remind her that her payment us due on the 15th and we would be deducting the payment from her checking accountWe were not calling because she was late on a payment as she told us when we called her, and she went off on a tangent of bad reviews and working with the DOEOur customer service representative ended the call because the customer was not listening to our explanation for the callWe apologize if the customer was upset with this series of events, but it was not our intention to be confrontationalAs previously stated, this account is set up for automatic payments, so we should not have any reason to call the customer in the future as long as the account stays currentSubmitted: 03/16/2017There was no late fee ever added to this account
Initial Business Response /* (1000, 5, 2015/10/07) */
We purchased a contract from *** for them to work with the customer and their student loans We are financing the cost of the service they are providing on behalf of the customerThe customer still has to repay the student
loans as Progress worked out for them with the student loan companyThe customer signed the documents and gave us permission to deduct money from her checking account to repay the debtPer the terms of the agreement, the customer had three days to cancel the transaction with the dealerIf the customer wants us to stop the automatic payment deductions, she must contact our customer service department
We purchased a contract from *** *** *** *** (dealer) on November 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate their student loans. The customer and dealer entered into a
written agreement, with Equitable Acceptance was not involved and clearly states the dealer was offering a service of helping to navigate the student loan relief bureaucracy. *** *** *** is but one of many companies who offer to assist student loan debtors through the bureaucratic labyrinth that is loan debt relief. Had the customer read the documents they signed, they would have realized this loan was a Revolving Purchase agreement and the fees associated, such as late fees, NSF fees, interest, etc. We look forward to working with the customer to fulfill their obligation to us
We purchased a contract from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. We have a recorded verification call done with the customer explaining the transaction, and the customer agreed to the transaction. The customer paid payments on the account, which would suggest that they agreed to the transaction. When the second year of certification need to be completed by the dealer, the customer stopped making payments. The dealer was offering to help with this process as part of the initial fee charged. However, since the customer stopped making payment to us, this account was charged off. The customer has no further obligation to us
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. While the customer can do this themselves, they agreed to have the dealer do the work for them for a fee. That fee is is in the form of the loan with us at $per month until paid in full. We also have a recorded verification call done with the customer which indicates the customer agreed to this transaction. We will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12266511, and find that this resolution is satisfactory to meI guess I did not understand that I was paying over a grand for someone to submit an application that I can submit myself within minutesIt's sad that they allow this to happen.
We purchased a contract from *** *** *** *** ("dealer") on May 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to choose from depending on the customer's financial situation. The customer was enrolled in a Pay As You Earn program which has a zero dollar payment on the student loans. The customer needs to re-enroll every year to stay in the program. The dealer has offered, as part of the contract, to re-enroll the customer for two additional years. If the customer does not re-enroll, the DOE will remove them from the program and they will then have to make payments on their student loans. We have a recorded verification call done with the customer prior to funding the contract which the customer agreed to the transaction and it's terms. We look forward to having the customer fulfilling her obligation to us, and will not be cancelling this account or removing it from her credit bureau
We purchased a contract from *** *** ***, dealer, on April 8, to finance the fee the dealer charges to work with the Department of Education (DOE) to refinance or consolidate student loans. The customer had three days to cancel the transaction from the date of the agreement
The contract is dated March 31, and the cancellation date was April 4, 2016. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where this transaction was explained to, and agreed to by the customer. If there is an issue with the dealer who offered and did the service, the customer needs to contact them at 855-880-0210. We will expect the customer to fulfill her obligation to us to avoid a negative reporting to the credit bureaus
We purchased a contract from Performance SLC, LLC (dealer) on May 6, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an agreement
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We did not initiate the phone call to start this process as stated in the complaint, that would have come from the dealer. The dealer has many programs to utilize to determine which one is best for the customer. After one year, the dealer needs to re-enroll in the program, and make sure the customer is still in the best program for them. The account with Equitable is just to pay for the service the dealer perform on the customer's behalf. The customer paid all payments to us as agreed, until this month when we did not get a payment. If the customer has an issue with the status of her student loans, she must contract the dealer to resolve as Equitable Acceptance is not involved with that part of the process. We look forward to having the customer fulfilling her obligation to us and not hurting her credit profile by not making payments to this account
We purchased a contract from *** *** *** (dealer) on August 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer needs to be contacted with questions about the student loans. The customer service number to contact them is ###-###-####, to check on the status of the repayment plan the dealer set the customer up in. We look forward for having he customer continuing to fulfill her obligation to us
The customer was working with *** *** aka *** *** Team, LLC (dealer) to consolidate or refinance student loan debt. The dealer would have had verbal or written permission from the customer to access the credit file to see if she qualified for a loan to finance the document
preparation fee charged by the dealer. The customer and dealer may have entered into a written agreement, which Equitable Acceptance was not involved that clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. Since the dealer and customer did not complete the process to create a loan with us, we can attempt to have the inquiry removed from the TransUnion credit file. This is not up to us to remove, but a decision by the credit bureau
We purchased a contract from *** *** *** (dealer) on December 20, for the customer to finance the documentation preparation fee charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written agreement,
which Equitable Acceptance is not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyThe customer had set up for automatic payments beginning February 15, 2017, and both that payment and the next payment for March were returned by his bank. The account was cancelled on March 27, 2017. The credit bureau should update in April when we electronically notify the credit bureau agency of the cancellation. This trade line should then be removed from the customer's file
We purchased a contract from *** *** (dealer) on May 11, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. We cannot cancel this transaction as requested. If the customer has an issue with the status of the student loans, she must address them with the dealer. Per the terms of the original agreement, the dealer offered to re-enroll the customer on the best program for their situation for three years after the initial consolidation. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:None of the money that I have paid them has gone to my student loansI still owe the same amountSo therefore, I will not be paying this company anymore money and will be paying the people that my loan is throughI am very upset about this and fill like they have cheated me out of this moneySo they just need to cancel any future payments from me
Attached is the response we had to a Consumer Finance Protection Bureau (CFPB) complaint done by this customer. We have closed this account, and the customer has no further obligation to us. We find the accusations by this customer as defamatory and unfounded
I am rejecting this response because: the person who contacted me did not explain it this way and you all know that.
We purchased a contract on October 13, from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the loan and Equitable Acceptance's role as the finance company and that the loan has nothing to do with student loan debt. The contract was to pay for month management of the process. This is not a one time occurance, and the process needs to be re-certified every year. The dealer is offering to do this process for the customer for months. This contract was for $and the current balance is $836.81. We look forward to having the customer continuing to pay for this account to avoid any negative reporting to the credit bureaus
We purchased a contract from *** *** *** aka *** *** *** *** ("dealer") on October 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs available to choose from and enrolled the customer in the best program based on the customer's financial situation. The dealer also agreed to monitor and re-enroll the customer for four years. If there is questions about the programs, or re-enrollment, they must be address by the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from *** *** *** *** *** (dealer) on October 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. The dealer is who this customer has been working with, we have not spoken to this customer since we quoted a payoff on January 9, The dealer had offered to work with the customer for four years of re-enrollments. We have been informed by the dealer the initial consolidation was complete, any further enrollments need to be verified with the dealer. We thank the customer for keeping her account with us in a current status. If there is any issues with the student loans, please address them with the dealer
Good Morning, Ms*** Thank you for your prompt response to this matter.....I am rejecting this response because:
I have no knowledge of a contract or financial liability with this companyIt is also that I have contacted this company in regards to any alleged debtI would like this company and/or the Revdex.com to assist in the removal of this negative reporting of this alleged debt from ALL major credit report bureaus (Experian, Equifax, and TransUnion).Again, I appreciate your assistance in this matter. Respectfully, Carmen ***
As stated in the Revdex.com Review submitted 3/10/17: We purchased a contract from Student Advocates (dealer) to finance the documentation prep fee they charge to work with the DOE to consolidate or refinance student loans for the customerThe first payment on this account was set up for 3/15/and is
set up for automatic payments from the customer's checking accountWe deducted the payment on that dateThere was no payment that was missed in February as stated in the customer's reviewThe customer called us in early February with questions regarding her loan, which we helped her withWe attempted to call the customer on March to ask her if she had any questions and remind her that her payment us due on the 15th and we would be deducting the payment from her checking accountWe were not calling because she was late on a payment as she told us when we called her, and she went off on a tangent of bad reviews and working with the DOEOur customer service representative ended the call because the customer was not listening to our explanation for the callWe apologize if the customer was upset with this series of events, but it was not our intention to be confrontationalAs previously stated, this account is set up for automatic payments, so we should not have any reason to call the customer in the future as long as the account stays currentSubmitted: 03/16/2017There was no late fee ever added to this account
Initial Business Response /* (1000, 5, 2015/10/07) */
We purchased a contract from *** for them to work with the customer and their student loans We are financing the cost of the service they are providing on behalf of the customerThe customer still has to repay the student
loans as Progress worked out for them with the student loan companyThe customer signed the documents and gave us permission to deduct money from her checking account to repay the debtPer the terms of the agreement, the customer had three days to cancel the transaction with the dealerIf the customer wants us to stop the automatic payment deductions, she must contact our customer service department
We purchased a contract from *** *** *** *** (dealer) on November 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate their student loans. The customer and dealer entered into a
written agreement, with Equitable Acceptance was not involved and clearly states the dealer was offering a service of helping to navigate the student loan relief bureaucracy. *** *** *** is but one of many companies who offer to assist student loan debtors through the bureaucratic labyrinth that is loan debt relief. Had the customer read the documents they signed, they would have realized this loan was a Revolving Purchase agreement and the fees associated, such as late fees, NSF fees, interest, etc. We look forward to working with the customer to fulfill their obligation to us
We purchased a contract from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. We have a recorded verification call done with the customer explaining the transaction, and the customer agreed to the transaction. The customer paid payments on the account, which would suggest that they agreed to the transaction. When the second year of certification need to be completed by the dealer, the customer stopped making payments. The dealer was offering to help with this process as part of the initial fee charged. However, since the customer stopped making payment to us, this account was charged off. The customer has no further obligation to us
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. While the customer can do this themselves, they agreed to have the dealer do the work for them for a fee. That fee is is in the form of the loan with us at $per month until paid in full. We also have a recorded verification call done with the customer which indicates the customer agreed to this transaction. We will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12266511, and find that this resolution is satisfactory to meI guess I did not understand that I was paying over a grand for someone to submit an application that I can submit myself within minutesIt's sad that they allow this to happen.
We purchased a contract from *** *** *** *** ("dealer") on May 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to choose from depending on the customer's financial situation. The customer was enrolled in a Pay As You Earn program which has a zero dollar payment on the student loans. The customer needs to re-enroll every year to stay in the program. The dealer has offered, as part of the contract, to re-enroll the customer for two additional years. If the customer does not re-enroll, the DOE will remove them from the program and they will then have to make payments on their student loans. We have a recorded verification call done with the customer prior to funding the contract which the customer agreed to the transaction and it's terms. We look forward to having the customer fulfilling her obligation to us, and will not be cancelling this account or removing it from her credit bureau
We purchased a contract from *** *** ***, dealer, on April 8, to finance the fee the dealer charges to work with the Department of Education (DOE) to refinance or consolidate student loans. The customer had three days to cancel the transaction from the date of the agreement
The contract is dated March 31, and the cancellation date was April 4, 2016. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where this transaction was explained to, and agreed to by the customer. If there is an issue with the dealer who offered and did the service, the customer needs to contact them at 855-880-0210. We will expect the customer to fulfill her obligation to us to avoid a negative reporting to the credit bureaus
We purchased a contract from Performance SLC, LLC (dealer) on May 6, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an agreement
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We did not initiate the phone call to start this process as stated in the complaint, that would have come from the dealer. The dealer has many programs to utilize to determine which one is best for the customer. After one year, the dealer needs to re-enroll in the program, and make sure the customer is still in the best program for them. The account with Equitable is just to pay for the service the dealer perform on the customer's behalf. The customer paid all payments to us as agreed, until this month when we did not get a payment. If the customer has an issue with the status of her student loans, she must contract the dealer to resolve as Equitable Acceptance is not involved with that part of the process. We look forward to having the customer fulfilling her obligation to us and not hurting her credit profile by not making payments to this account