I am rejecting this response because: The signature on those forms is not my signature?? also I was led to believe the payments that I would be making were going toward my student loan NOT toward this companyNo money has been paid on my loan for almost a year now because I thought the money debuted from my bank account was going toward the loan, not only has a payment not been made but the loans have accrued interestNo one in there right mind would pay over a thousand dollars for the "dealer to do the work" I could have filled out paper work through fed loans myself for the loan consolidationThis is a scam and these people take advantage of good peopleI want out of this contract immediately and this to be off my credit asap
We purchased a contract from [redacted] ("dealer") on June 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to consolidate or refinance student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs to choose from at the DOE based on the customer's financial situation.? The contract indicates the dealer was offering to help monitor the student loans for months.? If there is an issue with the student loans, or the dealer's assistance with the loans, they must be addressed with the dealer.? The customer has paid the loan with EAC in full, and has no obligation to us
Attached are the documents signed by the customer to work with [redacted] (dealer).? This document was completed prior to Equitable Acceptance being involved in the process to finance the documentation preparation fee charged by the dealer to work with the Department of Education.? We look forward to having the customer fulfilling her obligation to us.? If the customer has an issue with her student loans, she must contact the dealer at ###-###-#### pr ###-###-####
We purchased a contract from ***, Corp aka [redacted] ("dealer") on April 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs from the DOE to get the customer into the best program based on the customer's financial situation.? According to documents received, the dealer was enrolling the customer into the Income Driven Repayment Plan, and consolidated $34,in student loan debt with a monthly payment of $per month.? The customer paid for the dealer to re-enroll for two additional years.? The re-enrollment had to be completed to stay in the program.? Any changes to the DOE was done by the dealer, EAC had nothing to do with the consolidation.? We will not be returning any money, or cancelling the account.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract on June 1, from [redacted] (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student debt relief bureaucracyThe dealer worked with the DOE and customer to determine which program worked best for the customer.? If the dealer did not fulfill their obligation, the customer needs to work with them to resolve, they have informed us that the original consolidation was completed.? We will reach out to the dealer on the customer's behalf to see if we can get them to call the customer to resolve this complaint
I am rejecting this response because: It would not be fair for me to pay for a service that was not provided to meThis payment plan with Equitable Acceptance is equivalent to giving $to charity a month for 40monthsThere's no fairness in the business practice.I talked to a Lesli [redacted] with mystudentadvisor about terms, but Equitable Acceptance only sent files asking do you a agree to the amountWhy would I randomly agree to pay money to a third party, unless I thought they were the same business to consolidate my student loansNot a single penny from Student loan has been taken away since signing a contract and that was back in MayThats half a year without consolidationWhy should anybody have to pay for any agreement that's benefitting one party?
We purchased a contract from [redacted] (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy on behalf of the customer. The customer also acknowledged the transaction via a recorded verification call. Equitable Acceptance has not withdrawn any money from the customer to pay on this account, in fact, the first payment is not due until December 5, for $49.00. The $withdrawn the customer is referring to is for the down payment on the contract that was paid to the dealer. We look forward to having the customer fulfilling her obligation to us. By making her payments to Equitable Acceptance on a timely manner, this will help the customer's credit file
We purchased a contract from [redacted] ("dealer") on April 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many options available to determine which program works best for the customer based on their financial situation.? The initial program the dealer enrolled the customer in was a zero payment optionThis is a separate payment from the payment to pay the fee for the dealer to do the work.? However, to stay in the program the customer needs to re-enroll into the same program.? Part of fee that was financed is for the dealer to do the re-enlistment on the customer's behalf for two yearsThe customer paid on the loan for ten months, then had issues with her bank and we had payments returned to us NSF.? We are willing to assist the customer to bring the account current, and in fact we offered to re-age her loan to bring the payments current, but was denied by the customer.? We look forward to having the customer fulfilling her obligation to us.? If the customer would like us to stop calling to collect on the loan she has with us, she needs to bring the account current and keep it current
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ The customer signed a "Revolving Credit Plan" document when she signed the contract we purchased from the selling dealer, Progress Advocates GroupThe purpose of the account is for a service the dealer provided for the customer to refinance student loans with the Department of EducationOur accounts are reported to the credit bureaus as "Revolving" accounts, not "Installment" accountsThe interest is calculated on a monthly basis based on the outstanding balance, similar to a credit cardIf the customer wishes to avoid any finance charge she would need to pay the account in fullWe will not be closing this account or refunding any money previously paid We will expect the customer to fulfill her obligation she has to us to repay this loanFailure to do so could result in a negative reporting to the credit bureaus Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not open a credit card with equatable Acceptance! If they do not wish to fix my credit reporting they will not recieve anymore payments from me!!! I have never been late and don't appreciate this kind of business, if the information is wrong I will not pay for itThey can do as they wish with the account! Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Again, this is not a credit card, but rather a "Revolving Credit Plan" If the customer refuses to pay because she does not understand the way credit accounts are handled, the account will go from our collection department to be charged off and she will have a negative account on her credit bureausThe customer signed the documents stating the type of account it isAs previously stated, we will expect the customer to fulfill her obligation to repay this loan
We purchased a contract from Progress Advocates Group, aka Student Advocates Team, LLC (dealer) on December 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer has agreed to work with the Department of Education to re-certify the program they put her in for three additional years.? The customer has made payments to us since January, 2015.? The customer contacted our office in October, to discuss this loan and agreed to continue making payments since she signed a contract.? We look forward to having the customer continuing to make payments on this loan
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ We purchased a contract from Innovative Health System for the customer to purchase a cleaning system and air purifiers (Filter Queen products) for their home on November 20, The first payment on this account was deferred to November 5, We attempted to contact the customer on October to do a "welcome" call to make sure they received the first statement and make sure they knew where to send the payment toThe customer called back and we were told that her husband had lost his job, and went back to schoolThe customer service person, who according to our recorded call, gave the customer her name and explained she needed to transfer the call to a collections supervisorAt that point the customer was agitated at being transferred and demanded that we amend the contractThe supervisor explained that this is a legal, binding contract and we can not amend the terms of the agreementThe customer then told us the could only pay $of the $payment owning, we explained that this would not be satisfactoryThe customer hung up on the supervisor At no time during the recording was the supervisor laughing at the customerWe approved and funded this account to the customer based on their excellent credit historyWe hope the customer will fulfill their obligation to us Our collection department is willing to work with the customer within our parameters to get this account paid Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not agitated that I was transferred I was upset because we haven't even started paying on these products and they're already sending us to their "collections" department and they would not "help" us lower our payment so we could stay in good standing while we repay them Legal contracts are amended all the time Credit card agreements and contracts are amended all the time EVERYSINGLEONEof our creditors has been willing to work with us by allowing us to make a lower payment that fits within our budget, EXCEPT this company THAT'S why I was frustrated! They said something to the effect of they hoped we would make the agreed upon payment so they didn't have to report on our credit negatively I felt threatened because we do have good credit We have every intention of paying them back (I told them this) but NOT "within their parameters"; not because we won't but because we CAN'T Do you understand? Our current financial situation is out of our control and at the moment WE ARE NOT CAPABLE of submitting to their "parameters" This is what I tried to tell the collections supervisor It's not that we won't; it's that we can't If we were able to, we would simply make the payments and we wouldn't be writing these messages to the Revdex.com Say what they will; of course they're going to support their employee--that's fine, I get it But I was frustrated and it sounded to me like the supervisor, as they called him, most certainly did "laugh" or rather "chuckle" at me as I was getting more wound up; so I hung up These things are so personal to people who are trying so hard and you just don't do thatYou don't chuckle when someone's in pain; it's not good business practices; or polite or compassionate for that matter Final Business Response / [redacted] (4000, 9, 2015/11/04) */ We apologize if the customer felt we do not care about their situationHer call was turned over to our collections department because the situation is one our customer service department does not handleOur collections department is willing to work with customers to get their obligations paidIn this case, the amount the customer is able to pay does not cover the monthly interest chargedWe are willing to accept this amount as long as the customer understands the outstanding balance will continue to increase Please contact our collections department and ask for a manager who can work with them and further explain what we need to accept a payment stream less than the stated payment on the contract
I am rejecting this response because: This business has several complaints on them about how they will try to help someone with consolidation of loansThis company has asked for money down and was given the money to start the consolidation processWhen someone goes into consolidation of college loans a down payment is not requiredThis is now on my creditI have to pay them and the loans that they consolidated so basically I am paying on my loans twice because I have to give this business the monthly payment then I have to pay on my loans threw Navient loan because this company does not do their jobThis business has told me on several occasions that this is for a lifetime and that every years I have to re enrollI advised them that I wanted to cancel; the business advised me that they will not do so and that the business will remain on my credit report as well for I have to continue to pay what I still owe them.Plus pay Navient at the same timeI want this canceledOff my credit and my money backIt is very unfair that I have given them money to pay on my student loans and I have to pay them and Navient loans at the same timeon the same account because this company will not do their jobI want this off my credit and this canceled and my money backI will keep this claim open until my request is met
The dealer pulled the bureau on August 4, to begin the process. The dealer has informed us they had verbal permission to access the bureau to see what program would be best for the customer. I was informed by the credit bureau we pulled the credit file from that they removed this inquiry since the customer and dealer did not complete the process. It may take up to hours to reflect on the customer's credit file
We purchased a contract from *** ***, aka *** *** Team, LLC (dealer) on November 2, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer
and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracyWe also have a recorded verification call done with the customer which explained Equitable's role in this transaction and that it is two different companies and we are not the servicer of the student loans. If the customer has questions regarding the student loans, they need to be addressed with the dealerPart of the service provided by the dealer is to re-certify with the DOE once a year for three yearsThey need to have the customer supply them with paperwork to qualify for the best program for the customer. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because: I was told that my student loan was going to be paid off not refinance or consolidate but to be paid off and that was not the caseI was also never told that there was this being sent to a another third-party individual on different company for this money that I had to be paid I was told it was going to be done to that company that I was dealing with and that is not the case and then all of a sudden these people popped up it is obvious that the company that they're dealing with is a fraudulent company and I want my money back
I am rejecting this response because: the dealer DID NOT make himself clear with meJust because, according to documents, I entered into a written contract doesn't mean that it was justly soThe person responding to my complaint obviously didn't listen in when the dealer (Alex) was telling me about the serviceI look forward to the cancellation of my account before any legal action is taken with my lawyerThanks in advance
We contacted the dealer on behalf of the customer, and they agreed to cancel this account. We cancelled the account on September 27, and removed the account from the credit bureau
*** *** aka *** *** Team, LLC ("dealer") and Equitable Acceptance Corporation "EAC") are not affiliates of each other, however, EAC does purchase and service contracts from the dealer. At no time did EAC state they were guarantying results to the student loans which are being serviced by the dealer. The customer must contact the dealer to resolve any student loan issues. We only financed the fee the dealer charged to work with the Department of Education. The customer service number for the dealer is ###-###-####.
We purchased a contract from *** *** *** ("dealer") on October 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The customer and dealer entered into
a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy. The dealer has many options to choose from from the DOE which best suit the customer's financial situation. The fee also covered four years of Free Monitoring and Re-enrollments. The dealer has ceased business, and the handling of the account has been taken over by Simple Repayment. We were informed by the dealer on July 2, to cancel the account. We cancelled the account on July 2, and the customer has no further obligation to EAC. The account will be shown as a cancellation on the credit file next month when we report data
As previously stated, we purchased a contract from the dealer, we did not make any initial calls to the customer. The Equitable Acceptance loan is to pay for the service the dealer, ** ***, did on behalf of the customer regarding student loan debt. I can see the initial program the customer was in was to make loan payments to their student loans in the amount of $0.00. This would have saved the customer around $per month. None of the money paid to us was intended to be paid to student loans per the terms of the agreements signed. The dealer set up the customer in the best program based on their circumstances, and any questions regarding their student loans or which program they are in or need to re-enrolled in, need to be taken up with the dealer. The dealer's customer service phone number is ###-###-####. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because: The signature on those forms is not my signature?? also I was led to believe the payments that I would be making were going toward my student loan NOT toward this companyNo money has been paid on my loan for almost a year now because I thought the money debuted from my bank account was going toward the loan, not only has a payment not been made but the loans have accrued interestNo one in there right mind would pay over a thousand dollars for the "dealer to do the work" I could have filled out paper work through fed loans myself for the loan consolidationThis is a scam and these people take advantage of good peopleI want out of this contract immediately and this to be off my credit asap
We purchased a contract from [redacted] ("dealer") on June 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to consolidate or refinance student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs to choose from at the DOE based on the customer's financial situation.? The contract indicates the dealer was offering to help monitor the student loans for months.? If there is an issue with the student loans, or the dealer's assistance with the loans, they must be addressed with the dealer.? The customer has paid the loan with EAC in full, and has no obligation to us
Attached are the documents signed by the customer to work with [redacted] (dealer).? This document was completed prior to Equitable Acceptance being involved in the process to finance the documentation preparation fee charged by the dealer to work with the Department of Education.? We look forward to having the customer fulfilling her obligation to us.? If the customer has an issue with her student loans, she must contact the dealer at ###-###-#### pr ###-###-####
We purchased a contract from ***, Corp aka [redacted] ("dealer") on April 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs from the DOE to get the customer into the best program based on the customer's financial situation.? According to documents received, the dealer was enrolling the customer into the Income Driven Repayment Plan, and consolidated $34,in student loan debt with a monthly payment of $per month.? The customer paid for the dealer to re-enroll for two additional years.? The re-enrollment had to be completed to stay in the program.? Any changes to the DOE was done by the dealer, EAC had nothing to do with the consolidation.? We will not be returning any money, or cancelling the account.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract on June 1, from [redacted] (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student debt relief bureaucracyThe dealer worked with the DOE and customer to determine which program worked best for the customer.? If the dealer did not fulfill their obligation, the customer needs to work with them to resolve, they have informed us that the original consolidation was completed.? We will reach out to the dealer on the customer's behalf to see if we can get them to call the customer to resolve this complaint
I am rejecting this response because: It would not be fair for me to pay for a service that was not provided to meThis payment plan with Equitable Acceptance is equivalent to giving $to charity a month for 40monthsThere's no fairness in the business practice.I talked to a Lesli [redacted] with mystudentadvisor about terms, but Equitable Acceptance only sent files asking do you a agree to the amountWhy would I randomly agree to pay money to a third party, unless I thought they were the same business to consolidate my student loansNot a single penny from Student loan has been taken away since signing a contract and that was back in MayThats half a year without consolidationWhy should anybody have to pay for any agreement that's benefitting one party?
We purchased a contract from [redacted] (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy on behalf of the customer. The customer also acknowledged the transaction via a recorded verification call. Equitable Acceptance has not withdrawn any money from the customer to pay on this account, in fact, the first payment is not due until December 5, for $49.00. The $withdrawn the customer is referring to is for the down payment on the contract that was paid to the dealer. We look forward to having the customer fulfilling her obligation to us. By making her payments to Equitable Acceptance on a timely manner, this will help the customer's credit file
We purchased a contract from [redacted] ("dealer") on April 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many options available to determine which program works best for the customer based on their financial situation.? The initial program the dealer enrolled the customer in was a zero payment optionThis is a separate payment from the payment to pay the fee for the dealer to do the work.? However, to stay in the program the customer needs to re-enroll into the same program.? Part of fee that was financed is for the dealer to do the re-enlistment on the customer's behalf for two yearsThe customer paid on the loan for ten months, then had issues with her bank and we had payments returned to us NSF.? We are willing to assist the customer to bring the account current, and in fact we offered to re-age her loan to bring the payments current, but was denied by the customer.? We look forward to having the customer fulfilling her obligation to us.? If the customer would like us to stop calling to collect on the loan she has with us, she needs to bring the account current and keep it current
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ The customer signed a "Revolving Credit Plan" document when she signed the contract we purchased from the selling dealer, Progress Advocates GroupThe purpose of the account is for a service the dealer provided for the customer to refinance student loans with the Department of EducationOur accounts are reported to the credit bureaus as "Revolving" accounts, not "Installment" accountsThe interest is calculated on a monthly basis based on the outstanding balance, similar to a credit cardIf the customer wishes to avoid any finance charge she would need to pay the account in fullWe will not be closing this account or refunding any money previously paid We will expect the customer to fulfill her obligation she has to us to repay this loanFailure to do so could result in a negative reporting to the credit bureaus Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not open a credit card with equatable Acceptance! If they do not wish to fix my credit reporting they will not recieve anymore payments from me!!! I have never been late and don't appreciate this kind of business, if the information is wrong I will not pay for itThey can do as they wish with the account! Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Again, this is not a credit card, but rather a "Revolving Credit Plan" If the customer refuses to pay because she does not understand the way credit accounts are handled, the account will go from our collection department to be charged off and she will have a negative account on her credit bureausThe customer signed the documents stating the type of account it isAs previously stated, we will expect the customer to fulfill her obligation to repay this loan
We purchased a contract from Progress Advocates Group, aka Student Advocates Team, LLC (dealer) on December 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer has agreed to work with the Department of Education to re-certify the program they put her in for three additional years.? The customer has made payments to us since January, 2015.? The customer contacted our office in October, to discuss this loan and agreed to continue making payments since she signed a contract.? We look forward to having the customer continuing to make payments on this loan
Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ We purchased a contract from Innovative Health System for the customer to purchase a cleaning system and air purifiers (Filter Queen products) for their home on November 20, The first payment on this account was deferred to November 5, We attempted to contact the customer on October to do a "welcome" call to make sure they received the first statement and make sure they knew where to send the payment toThe customer called back and we were told that her husband had lost his job, and went back to schoolThe customer service person, who according to our recorded call, gave the customer her name and explained she needed to transfer the call to a collections supervisorAt that point the customer was agitated at being transferred and demanded that we amend the contractThe supervisor explained that this is a legal, binding contract and we can not amend the terms of the agreementThe customer then told us the could only pay $of the $payment owning, we explained that this would not be satisfactoryThe customer hung up on the supervisor At no time during the recording was the supervisor laughing at the customerWe approved and funded this account to the customer based on their excellent credit historyWe hope the customer will fulfill their obligation to us Our collection department is willing to work with the customer within our parameters to get this account paid Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not agitated that I was transferred I was upset because we haven't even started paying on these products and they're already sending us to their "collections" department and they would not "help" us lower our payment so we could stay in good standing while we repay them Legal contracts are amended all the time Credit card agreements and contracts are amended all the time EVERYSINGLEONEof our creditors has been willing to work with us by allowing us to make a lower payment that fits within our budget, EXCEPT this company THAT'S why I was frustrated! They said something to the effect of they hoped we would make the agreed upon payment so they didn't have to report on our credit negatively I felt threatened because we do have good credit We have every intention of paying them back (I told them this) but NOT "within their parameters"; not because we won't but because we CAN'T Do you understand? Our current financial situation is out of our control and at the moment WE ARE NOT CAPABLE of submitting to their "parameters" This is what I tried to tell the collections supervisor It's not that we won't; it's that we can't If we were able to, we would simply make the payments and we wouldn't be writing these messages to the Revdex.com Say what they will; of course they're going to support their employee--that's fine, I get it But I was frustrated and it sounded to me like the supervisor, as they called him, most certainly did "laugh" or rather "chuckle" at me as I was getting more wound up; so I hung up These things are so personal to people who are trying so hard and you just don't do thatYou don't chuckle when someone's in pain; it's not good business practices; or polite or compassionate for that matter Final Business Response / [redacted] (4000, 9, 2015/11/04) */ We apologize if the customer felt we do not care about their situationHer call was turned over to our collections department because the situation is one our customer service department does not handleOur collections department is willing to work with customers to get their obligations paidIn this case, the amount the customer is able to pay does not cover the monthly interest chargedWe are willing to accept this amount as long as the customer understands the outstanding balance will continue to increase Please contact our collections department and ask for a manager who can work with them and further explain what we need to accept a payment stream less than the stated payment on the contract
I am rejecting this response because: This business has several complaints on them about how they will try to help someone with consolidation of loansThis company has asked for money down and was given the money to start the consolidation processWhen someone goes into consolidation of college loans a down payment is not requiredThis is now on my creditI have to pay them and the loans that they consolidated so basically I am paying on my loans twice because I have to give this business the monthly payment then I have to pay on my loans threw Navient loan because this company does not do their jobThis business has told me on several occasions that this is for a lifetime and that every years I have to re enrollI advised them that I wanted to cancel; the business advised me that they will not do so and that the business will remain on my credit report as well for I have to continue to pay what I still owe them.Plus pay Navient at the same timeI want this canceledOff my credit and my money backIt is very unfair that I have given them money to pay on my student loans and I have to pay them and Navient loans at the same timeon the same account because this company will not do their jobI want this off my credit and this canceled and my money backI will keep this claim open until my request is met
The dealer pulled the bureau on August 4, to begin the process. The dealer has informed us they had verbal permission to access the bureau to see what program would be best for the customer. I was informed by the credit bureau we pulled the credit file from that they removed this inquiry since the customer and dealer did not complete the process. It may take up to hours to reflect on the customer's credit file
We purchased a contract from *** ***, aka *** *** Team, LLC (dealer) on November 2, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer
and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracyWe also have a recorded verification call done with the customer which explained Equitable's role in this transaction and that it is two different companies and we are not the servicer of the student loans. If the customer has questions regarding the student loans, they need to be addressed with the dealerPart of the service provided by the dealer is to re-certify with the DOE once a year for three yearsThey need to have the customer supply them with paperwork to qualify for the best program for the customer. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because: I was told that my student loan was going to be paid off not refinance or consolidate but to be paid off and that was not the caseI was also never told that there was this being sent to a another third-party individual on different company for this money that I had to be paid I was told it was going to be done to that company that I was dealing with and that is not the case and then all of a sudden these people popped up it is obvious that the company that they're dealing with is a fraudulent company and I want my money back
I am rejecting this response because: the dealer DID NOT make himself clear with meJust because, according to documents, I entered into a written contract doesn't mean that it was justly soThe person responding to my complaint obviously didn't listen in when the dealer (Alex) was telling me about the serviceI look forward to the cancellation of my account before any legal action is taken with my lawyerThanks in advance
We contacted the dealer on behalf of the customer, and they agreed to cancel this account. We cancelled the account on September 27, and removed the account from the credit bureau
*** *** aka *** *** Team, LLC ("dealer") and Equitable Acceptance Corporation "EAC") are not affiliates of each other, however, EAC does purchase and service contracts from the dealer. At no time did EAC state they were guarantying results to the student loans which are being serviced by the dealer. The customer must contact the dealer to resolve any student loan issues. We only financed the fee the dealer charged to work with the Department of Education. The customer service number for the dealer is ###-###-####.
We purchased a contract from *** *** *** ("dealer") on October 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The customer and dealer entered into
a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy. The dealer has many options to choose from from the DOE which best suit the customer's financial situation. The fee also covered four years of Free Monitoring and Re-enrollments. The dealer has ceased business, and the handling of the account has been taken over by Simple Repayment. We were informed by the dealer on July 2, to cancel the account. We cancelled the account on July 2, and the customer has no further obligation to EAC. The account will be shown as a cancellation on the credit file next month when we report data
As previously stated, we purchased a contract from the dealer, we did not make any initial calls to the customer. The Equitable Acceptance loan is to pay for the service the dealer, ** ***, did on behalf of the customer regarding student loan debt. I can see the initial program the customer was in was to make loan payments to their student loans in the amount of $0.00. This would have saved the customer around $per month. None of the money paid to us was intended to be paid to student loans per the terms of the agreements signed. The dealer set up the customer in the best program based on their circumstances, and any questions regarding their student loans or which program they are in or need to re-enrolled in, need to be taken up with the dealer. The dealer's customer service phone number is ###-###-####. We look forward to having the customer fulfilling her obligation to us