Pack & Load Services, Inc.

Billed for paper moving pads never providedImproper padding caused damage to my furniture and fine print on insurance disallows my claim
I have been working with Pack and Load customer service since Feb 10, 2016, the day after our POD arrived in Texas to get a $refund for paper moving pads that I did not see any evidence of in the PODAs I had only partially unloaded the POD, Pack and Load responded that the crew lead said that he had used the paper pads in the front of the load so I would not see them at the back of the load I gave him the benefit of the doubt and continued to unload over the next few daysNo paper pads were found Before completely unloading,I took a picture of the front of the load where most of the furniture pieces were and a picture of how some of the pieces were "wrapped" to show that there were no paper pads The Crew lead now changes his story and says that he used the paper pads underneath my cloth moving blankets I asked Pack and Load to tell

I would never use Pack N' Load again I am currently in a dispute with them on the job they did unloading our POD in WA back in May (they also loaded the POD in TN.) They were doing a good job until the last item was to be moved, which was a safe The WA crew didn't know there was going to be a safe They didn't have the right size hand-truck or the extra person they needed The safe slipped off the handtruck, fell down the stairs hit the wall and caused a hole in the new carpet (The house had been freshly painted and new carpet put in before we moved in.) The company doesn't want to pay for the repairs They are holding their liability statement as including house damage, which it does not The liability statement only states examples of damage to an item loaded or unloaded from the storage unit, not damage done to the house itself So, I am working with my credit card company in trying to resolve this issue The company is fighting it They even altered the document I signed agreeing everything was done alright That is not really true I didn't want to sign the document but the Pack N' Load guy said he couldn't leave until it was signed I asked him if he tried contacting someone He said no one was answering..which was true because I couldn't contact anyone at that time either I signed it with an asterik then added a note of what happen That is no longer on the copy they sent to the credit card company, which makes me think an alteration was done
The company is very dishonest and they do not supply the correct number of people or equipment to do the job correctlyDo not use them

TAKE YOUR BUSINESS ELSEWHERE IS MY STRONG RECOMMENDATION! Very expensive service and very low quality of professionalismWe had to stop movers from moving a glass china cabinet with clear view of crystal inside that was secure yetAntique furniture was stacked on top of each other without being secured properlyRude interactions with us as we made suggestions on how to load betterAfter complaining, they offered to send the team back to fix it the sloppy load job, but there wasn't time for that (nor did we want the team to do more damage)My wife and I had to unload and reload much of the pod ourselvesTook repeated phone calls to get Manager Ricky Sto even talk and heoffered no help in dealing with the matter and said that his supervisor Doug Prefused to offer any solutionsTake your business elsewhere is my STRONG RECOMMENDATION!

This company subcontracted to a moving company that sent a crew who could not finish the JobAs iam now opening packagesMy sons piggy bankmoneygone
Pack and load services hired a company that could not finish a jobAnd on top of that this crew as im now finding out who packed this box that I have opened which includes my sons piggy bank, the money is missingI cant believe thisCan I prove they did itNoBut they are the crew that packed the bagI cant believe I even tipped these guysWas told to press criminal chargesGuess thats what im going to doNow when he speak to the reps at pack and load that hired this company, all they do is defend this company and say they will "research" the matterWhen asked what this meansThe reply from mangement was I dont need to tell you anythingNot how you treat a customer who despite getting horrible service still made sure you were paid in full and promptly

PLS continues to charge my credit card after I cancelled the serviceThe cancellation was sent via email and phone call days prior to delivery day
I was referred to PLS by PODS when I booked my container 6/24/
On 7/my needs had changed, and I emailed a cancellation to Ricky S***, the individual who handled my orderSince I did not get a confirmation, I called 7/12, and after two attempts, being on hold for min and disconnected once I finally got through to him and got the cancellation confirmed
On 7/I was charged $on my discover card, and on 7/I was charged $twice and credited $onceI have sent email to have the legality of charges documented or have them credited
At no point in my conversations with PLS was I informed of a cancellation fee

Requested refund of $for "paper pads" not used in my move and were not as stated in descriptionMovers said they would remove fee, didn't do so
Requested refund after initial packing (POD still in my driveway), took photos and sent it to company as they askedNever heard a response from themEmailed photos on multiple occasions to attempt a response with no successWhen someone finally did contact me, almost weeks later, Stephanie, was extremely rude and "had the facts" of what the invoice stated, yet I had pictures that were not what she just described to me as I asked for the company description of "disposable paper padding" to wrap wood furnitureThe movers used my personal tape (which was told would be refunded, but that was it) and the shrink wrap that was in my garage as well (even though I never gave them permission to do so), it has not been located since I have unpacked all my boxesI have photos pre and post move showing the brown paper that was usedI saw the

I have a letter drafted with exhibits, please let me know where I can send the entire document
I have received the response from Pack and Load Services dated September 15, and continue to dispute their claims as outlined below
I was referred to Pack and Load Services by PODS who claims no affiliation or endorsement to Pack and Load Services yet they are listed as a recommended service on their website dispute the countless bad reviews of Pack and Load services and numerous Revdex.com complaints
Attached as Exhibit #is the non-binding estimate of $1,for pack and load services to be completed in one dayThe actual amount I paid was $4,which is nearly times the initial quote due to Pack and Load Services falsifying the length of time required to complete the jobThe job took a total of days to complete when it was quoted to be completed in day
I believe it's also important to highlight the fact that Pack and Load Services hired a local moving company called

Company failed to deliver agreed services, charged double, fraudulent actions
The Move was scheduled for end of August They arrived late with a truck far smaller than what was contractedsent a crew led by a guy with a headset stuck on his head, constantly speaking with someone, while complaining all the while that he was too old for this s*He was accompanied by two young kids, one of which swiped/stole alcohol from our fridge multiple times and was drinking in our house, on the jobThe onsite supervisor witnessed this and yelled at the kid, who continued drinkingThey damaged virtually everything you can imagine, overstated materials used (and left it all hidden behind the condo so they'd not have to return it.) They failed to even complete the move, as they showed up with a truck several sizes smaller than that which we had contracted, and brought an extra guy they tried to bill for who must have been in his late 50s/early 60s, and spent most of the time in the air cond

I filed a complaint against the company that represented Pack & Load CompanyWhich is POD My complaint with Pack & Load is the three men who they sent to my home were the worst packers I've ever seen When they got to my home on the 26th of February, they got a brief from me then, they started working They asked me to use my electricity to power their phones Which was bad business I said yes Now, some of my things were not packed away like my tools My tools were on the counter in the kitchen I go into the kitchen and, the supervisor of the three were using my tools to take off the basement door So, I asked this person why he was using my tools He responded, "The tools were just sitting there I hope you don't mind" I took my tools from him and, put my tools away They then put their soft drinks in my refrigerator When they finished drinking them, they left the empty bottles all over the house On the floor and window seals Before they got to my house, I had

I was appalled at this companyNeeded to hire some help to move some furniture from a one bedroom condo down flight of stairs directly into a POD storage containerWas told cost was $400+ dollarsAs I was pressed for time, I decided to 'book' it while on the phone and hold the reservation with every intention of trying to find a cheaper optionI was able to find a cheaper option in :minutes for half the costI immediately called PALS and was informed I owed a $cancellation feeThe jerk on the phone told me he just worked their, wasn't the owner, and that was the policyI was not informed of this fee earlier and I called back within an hour$for what? Absolutely nothingI promptly cancelled my card
There jerks are somehow affiliated with PODs as a recommended packing companyDO NOT HIRE THEMPODs was great to work with, thank got I didn't hire these bozos for $

Hired this company to move my house from one location to another During the move they damaged many of my items and refuse to pay for the damages
I hired pack and load services based on your reviews online and they seemed reputable I called and setup the appointment and asked if everything would be protected and was assured they would be wrapped, padded, and blankets used to sufficiently protect my items I was in a flood months before and had to replace several items because of neglect of the movers so I wanted to use someone based on great reviews Most of my furniture is new or purchase in a few years and was extremely worried about damage being done In late April Pack and load came out to my house and the first warning about stupidity I noticed, should of fired you then, one the guys was upset and venting because you should of provided a third guy for the amount of items I had in my household I watched them carefully and not all of the furniture was being wrapped beca

Terrible customer service, terrible job execution, failed to communicate terms and conditions with regards to claims, improper packing of truck, etc
PLS arrived to pack and load my home on july 28, They didn't pack the entire house, even though I asked them too at least different timesThey charged me for mirror cartons when all they did was wrap a blanket around the mirror and tape a box to the outside (times) They dumped drawers of belongings into boxes creating a huge mess They improperly packed the trucks resulting in multiple items (piano, headboard, dining chairs, etc.) being damaged/destroyed Crew was rude, frequently using extremely foul language and discarding cigarette butts in yard and on porch/sidewalk/driveway They left trash (empty bottles, etc.) in garage and in the yard I had to hire someone to finish packing and cleaning the house I had to make another trip (450+ miles) back to the house to clean and finish loading Many boxes were not full,

DO NOT EVER USE THIS COMPANY'S SERVICES!!!!! THE worst experience I've ever had with a service provider of any kind in my entire lifeShowed up hours late at 8pm in an apartment buildingTold me the job would take 3-hours - the job took hours and they were in my apartment from 8pm until 6am the next morningThey made so much noise neighbors came to my door to complainAt 4am the police showed up due to complaints from neighborsI witnessed the movers literally throwing my belongings into the PODThey were supposed to bring wardrobe boxes, mattress bags, picture boxes, but did notThey wrapped a mattress in plastic wrap and then rammed the mattress into a brick wall ripping the plastic offThe damaged more than individual items, including broken lamps, ripped sofa, broken sculpture, scratched framed artwork, broken pieces of wood furniture, and much moreThey refused to move the last two pieces of furniture out of my apartment (sofa and rug) and so I had to pay another company almost $to remove the itemsFollowing this whole nightmare they promised to send me the forms to put in a claim for the damaged items, but never didDO NOT EVER USE THIS COMPANY'S SERVICES EVER EVER EVER!!!!!!!!

I was billed a flat rate when I should have been billed an hourly rate
I was in the middle of an out of state move and needed the packers to come back to load a second POD container They charged me a flat rate of $and it should have been an hourly rate The packers were there for exactly one hour Pack & Loaders keep telling me I ordered the flat rate I DID NOT! I had to turn in my cable equipment and had no e-mail access I got the PAID invoice after hours and as soon as I was able on Monday Nov 21stI told them of the billing error They refuse to change to the hourly rate Doctor's don't even get $698/hour Who would do that They called me several times on Tuesday Nov 15th and not once did we discuss a flat rate for the second move I want my invoice corrected to the hourly rate Pack & Load took advantage of a very hectic day as all moves are and should have confirmed the flat rate vs the hourly rate before they charged me

Pack and Load ServicesThis company is referred by PODSIf I could give this company a 0, I wouldI was told by Michael that I better tentatively book the services because their schedule was fillingWe spoke and he never said that there would be a $cancellation fee...even if called the next dayWhen I called, I was then rudely told that he would not have said there was a not a cancellation feeHe was so rude and said the call was recorded and he would call me back after listening but of course, I could not hear the tapeI spoke with him at 3:pm and did not receive the paperwork with the $cancel fee until 3:pmI have screen shots of the call time and proof of after the fact invoiceThis company purposely (obviously) uses this practice of hurry and book and never mentions the cancel feeDo NOT ever use this companyI am a well-educated professor who teaches business and this is the one thing I tell my students...be honest, ethical, and upfront with customersI was treated like an it not knowing what I was talking about I am waiting for a call back just waiting to hear that the tape clearly had him telling me about a cancellation fee..which he did not

Originally I was quoted $for a three hour jobthe company did the job in 3and a half hours and charged my credit card and extra $and
and $and $ the company refuses to talk to me or return my callsi filed a credit card disputethe company refused to do a conference call with the credit card company and myself I feel I have been scammedBecause I am old I really don't know how to take on this big company PLEASE HELP ME

Terrible experience! Had to have them come back out to repackage the POD, then got charged for extra paper pads! If the job had been done correctly the first time they wouldn't have had to use extra pads!!
As far as professional packers, ha that's a joke! Nothing professional about it! They tracked mud all over my house! Still can't believe they didn't throw in the additional pads!

Won't return $charge even though we canceled on the same day as calling them
We canceled them within an hour of calling them the first timeI called them thinking they would still give our $back but the gal I talked to there( Joanie) said that the fee is for cancelingI asked to talk to her supervisorShe put me on hold & then came back later & said that *** said no to refunding our money

I hired the Company to pack and load my items for a move and refuse to pay for the items that were broken due to their negligence
On Jan 2018, I contacted Pack & Load Service, Inc for an estimate to pack and load my belongings for an upcoming move from Michigan to Arizona On Feb, they performed the services of packing and then loading my stuff into a U-Pack truck Before the packers left they secured my stuff behind some type of security/separation wall On Feb 2018, when I went to unpack the truck at the new destination the unpackers brought it to my attention how poorly the truck had been packed and had me take pictures At that time I noted the following broken items:
Brand New TV 60" Samsung TV
My grill was badly dented and unusable
My crockpot was cracked in half
A standing fan that I had was broken in half
On Feb I contacted the Company via email to ask what was required of me to file a claim On March I received via the mail a claims packet wh

Hired pack and load services to load pod for a move from Fuquay Varina NC They arrived an hour late, did not pack furniture as promised with blanket
We unloaded pod ourselvesItems were packed in an unsafe manner, items just thrown in, furniture severely damagedWhen I contacted the company to cancel our unload months in advance no one respondedWhen I finally got hold of someone, they charged a feeWe booked their service in February Our items were placed in storage and we moved on Aug 3rdUpon unloading on August 7th we were appalled at condition of furnitureThe sales rep we dealt with at pods pack and load was Chris, no last nameThe cost of their service was