Pack & Load Services, Inc.

Never showed up to pack and loadThey want to charge me $for cancelling, but they never showed up
They charged my bank account $for moving service, they never showed up, I want a $refund

We used Pack and Load Services, Incto pack a POD in Cleveland, TN and to unload the POD in our new home in Bremerton, WA In our Tennessee home, they damaged the walls on the staircase and master bedroom door The bill to repair and repaint the door and stairway was $ In our Bremerton, Washington home, The unpackers dropped a safe down the stairs, damaging the new carpet which caused a hole in the carpet and dropping the safe also damaged the stairwell wall The carpet cost $to replace and the bill to repair the stairwell was $ We received a check from Pack and Load for $on June 19, to cover all damage

My experience with this company was very frustrating As their representatives were loading our furniture, a nice wooden cabinet was ruined When the rest of the furniture was unloaded, multiple items were damaged It took calls to Pack & Load Services to get a response and be sent a claim form Big and bold at the top of the form is the policy that they will only pay liability for a maximum of $ DO NOT USE THIS COMPANY There is nothing we can do with our damaged furniture $does not come close to covering the replacement of the cabinet....let alone the scratches to the other items Look closely at the fine print We were in a rush and didn't notice the clause We do not want anyone else to be taken in by this company

We had several items damaged from improper packing of the POD not limited to but including major damage to our refrigerator
to Whom It May Concern
I have contacted your customer service on multiple occasions and have been directed to your website to find a claim form Unfortunately, there is not one available and nobody will take the claim over the phone
We had a POD packed by your company on/around July 1st and it was shipped to Eagan, MN for storage until we purchased a home We closed on our home in October and unpacked our POD then Upon inspection of items while unloading, there was severe damage to the stainless steel of the refrigerator that was not there before we had your company pack the POD All panels are damaged to the point that they can't be repaired due to major dents and scratchesFurthermore, even though the item is barely over a year old, two of the panels are no longer available so they can be replacedLooking at how the POD was packed I'm

Called PLS on October and set up appointment to pack home contents into a POD (Sun Prairie WI) and on a separate date, unpack and move contents into our new home in McFarland WIWe called hours later to cancel and was informed there would be $cancellation feeWe were instructed to call the person who took the order to resolve the issue, (Chris F.) was not available until the next dayWhen we did speak with MrF., he reiterated that there would be a cancellation fee of $We complained that there was no mention of the cancellation fee at the time of booking and that no confirmation for the booking was sentWe disputed the charge with our credit card company who placed a hold on the $while it was being investigatedPLS resubmitted the charge as a response to a request for informationConsequently we are very unhappy with our experience with PLS

Packers caused damage to our belongings and the company is being totally unresponsive to our attempt to rectify it
We are attempting to obtain reimbursement for damage to several items packed by this company's movers on 4/19/They seemed to be doing a nice job wrapping furniture at the beginning, but then began to rush and not wrap furniture about halfway throughWe did not watch them the entire time, since we assumed they would continue to treat our furniture and other belongings with respectWhen we went to look before they closed our PODS containers, and also when it was unpacked, we were sad to see that there is damage to numerous items
We contacted the Claims Department with photos and documentation and they said they would send a claims form by mailIt is now weeks since that promise and we have not received the formI have sent a follow up email to them which has not been replied to

Negligence and refuses to be accountable for a $piece of artwork they destroyed
I hired Pack and Load to move from Las VegasA mover was disassembling my dining room table while on its side which is moving of what not to doI watched as it slipped out of their hand and smashed into a $piece of artworkI refused to sign the packing slip and spoke with Pack and Load as to what happenedThe gentlemen who was overseeing my move instructed me they will take care of the damage and not to worryI even (if you were to review the call) said I do not abide to this $liabilityThe move was made to Florida and I filed my claimI tried on different occasions to speak to anyone in their claims department to ensure I was providing enough information to expedite this processNo one would talk to me or call me backI then asked to speak to a supervisorI called on 2/9, 2/13/ 2/and until I got a little forceful David Cfinally returned my callHe is the SuperviserHe