Parks Pharmacy

On May 8, 2017, a Customer Relations Representative was able to speak with Ms. [redacted] regarding this complaint filed with your agency. Ms. [redacted] advised that she was unaware that she was purchasing and outlet mattress and it was delivered in poor condition. She was advised that her mattress was...

final sale, but as a one-time accommodation we will allow her to return her mattress for a store credit or refund. Ms. [redacted] has opted to exchange her mattress and her new selection is scheduled to be delivered on May 10, 2017. As we take these complaints very seriously, we believe no further action is required. Should you require additional information please feel free to contact Chanelle [redacted] at [redacted] or chanelle.[redacted]@mfrm.com.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Sent: Tuesday, June 07, 2016 1:18 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out   a portion the resolution it proposed for my complaint, filed on 4/9/2017 and assigned ID [redacted]The mattress they provided is not the same quality that I had but it was not damaged as the other mattress.  I did accept the cheaper mattress.

Regards,

Hello, All product delivered was brand new and would be impossible to have an insect infestation. Our response remains the same. Although, we are extremely sorry to hear this infestation is causing a burden on your family we cannot be held responsible. We highly recommend employing the services of an extermination company as soon as possible

Sent: Thursday, December 29, 2016 10:35 AM Subject: ID [redacted] Upon receipt of this complaint filed by [redacted] a Customer Relations Representative contacted Fatih on December 19, 21, 22 & 27, 2016 to no avail. A detailed voice mail was left. An email was also sent on December 22, 2016...

but no response was received. As we take these complaints seriously, we are willing to work with Fatih Gungir to ensure the complaint is resolved. Should you have any additional questions, please feel free to contact Yanique S[redacted] at 516-861-7247 or at [email protected] Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department [redacted]

Upon receipt of Ms. [redacted]’s complaint filed with your agency, a Representative from our Customer Relations Department reached out to her on July 10, 2017. Ms. [redacted] advised her mattress has a sag in the center. Ms. [redacted] was offered to file a warranty claim; however, she did not have a...

copy of her sales receipt from her purchase with Bedding Experts. Due to Mattress Firm not acquiring Bedding Experts system we were unable to produce an invoice. Ms. [redacted] will attempt to reach out to the manufacturer directly to see if they can offer further assistance.  If the manufacturer is unable to assist her further Mattress Firm is more than happy to offer a Corporate Discount on a new purchase.  As we take these complaints very serious, we believe no further action is required. Should you need additional assistance please feel free to contact Stenio [redacted] at (516)-861-7763 or Stenio.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, April 19, 2017 10:11 AMSubject: Complaint [redacted]The response from Mattress Firm says that I was refunded $1400 plus taxes. This is not true. I was only given a $1400 credit. I have not been refunded the $140.00 in taxesSent from my [redacted]

Upon receipt of a rebuttal filed by Ms. [redacted], a Customer Relations reviewed her concerns. Since Ms. [redacted] confirmed she has a [redacted] mattress, she was advised previously that Mattress Firm does not service their merchandise. If [redacted] is unable to assist her under the warranty; Mattress firm is more than happy to offer a Corporate Discount on a new purchase. Should she accept this offer Ms. [redacted] would need to select a mattress at her local Mattress Firm store and contact the Representative for further assistance. As we take these complaints very serious, we believe no further action is required. Should you need additional assistance please feel free to contact Stenio [redacted] at (516)-861-7763 or Stenio.[redacted]@mfrm.com.

Greetings [redacted], Thank you for reaching out to us with your concern. The order number you provided does not match up to the name and merchandise you stated. Is it possible there could have been a number or two transposed? Regards, Mattress Firm Customer Care team

Sent: Thursday, December 29, 2016 11:09 AM Subject: ID [redacted] Upon receipt of this complaint, a Customer Relations Representative contacted Mrs. [redacted] on December 21, 2016 to discuss her issue with her [redacted] finance account. After review of our records with accounting, a refund of...

$428.48 has been submitted to her [redacted] finance account; this adjustment can take up to 2 billing cycles. A detailed message was left for Mrs. [redacted] to contact our department back with any questions regarding the refund on her finance account. She was also advised to call back in order to have us partner with [redacted] to ensure any pending invalid authorization falls off her records. We will continue to work with Mrs. [redacted] to ensure all her concerns have been resolved. Should you have any additional questions, please feel free to contact Yanique S[redacted] at (516)-861-7247 or [email protected]. Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department [redacted]

Hello, Thank you for sharing your concern with us. We have one of our specialists looking into your refund. Once they figure out what is going on we'll send you an update. Sincerely, Mattress Firm Customer Care

[redacted] Thank you for sharing your concern with us, it is important. Could you perhaps provide your order number so we may look into this case for you? You may also contact Mattress Firm's [redacted] care team at 1-877-349-6230 for assistance in exchanges. If you believe the bed to...

have a warranty defect you may reach 866-942-3551. Please let us know which way we can assist you? Regards, Mattress Firm customer care

Case# [redacted] On June 10, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her concerns. She advised she received her [redacted] mattress and box spring set from [redacted] back in May of 2014. Since day one the mattress has been sagging and she has not been able to get...

assistance with replacing it. Since Mattress Firm acquired [redacted] we will assist with warranty claims. However, Mattress Firm does not handle any warranty claims for [redacted] merchandise. Ms. [redacted] was advised she must reach out to [redacted] directly for assistance. Ms. [redacted] advised she went online to file a warranty claim, but she has yet to hear from [redacted] On June 14, 2017, a Customer Relations Representative contacted Sealy’s warranty department who confirmed they a warranty claim for Ms. [redacted]. The claim is on hold until Ms. [redacted] provides proof of purchase. The [redacted] Representative advised she was emailing Ms. [redacted] at [redacted] with instructions on where to send the invoice. Representative inquired about sending the proof of purchase to [redacted] on Ms. [redacted]’s behalf and was advised to send the invoice to Ms. [redacted] and have her forward to [redacted] herself. Once they receive proof of purchase they will contact her, if she is unable to complete the inspection herself then they will see if they have an inspector in her area. The Representative emailed Ms. [redacted] a copy of the invoice and advised she must forward to [redacted] for further assistance. As we take these complaints very seriously we believe no further assistance is required. Should you require additional assistance please feel free to contact Kuina [redacted] at (516)-861-[redacted] or kuina.[redacted]@mfrn.com.

Sent: Wednesday, December 28, 2016 9:03 AM Subject:...

ID 11766213 On December 24 2016, A Customer Relations Representative tried to reach out to Mr. Bell but to no avail. Our records show that his order was canceled and never charged to his finance account.  A detailed message was left with a contact number for him to call if additional assistance is needed. At this time we believe no further action is required. Should you require any additional information, please feel free to contact Chanelle R[redacted] at (516)-861-7174 or cr[redacted]@mattress.com. Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department 1000 South Oyster Bay Road, Hicksville, NY 11801 Office: +1 (516) 861-7626 Mobile: +1 [redacted] VG[redacted]@mattress.com

Case # [redacted]Upon receipt of this complaint filed by Ms. [redacted], a Customer Relations Representative contacted him on March 21, 24, 25 2017 on phone number [redacted] to no avail. A detailed message was left each time. As we take these complaints very serious, we will work with Ms. [redacted] to...

ensure her complaint is resolved. Should you require additional assistance, please feel free to contact Stenio J[redacted] at (516)-861-7763 or [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  They replaced the full amount so that they could get a new mattress and box spring. They took care of it and new one will be delivered on May 25,2017. I considered this case closed as long as delivery and pick up go well. Thank you for your help.

We are currently working with the customer on a resolution. A Customer Relations Representative will contact the customer within 24 hours regarding their complaint. If you should require any additional information please feel free to contact Stenio J[redacted] at (516) 861-7763 or...

Sj[redacted]@mattress.com.

ID [redacted]On 6/14/2017, a Customer Relations Representative reached out to Mr. [redacted] to address his concerns with warranty claim. We have reviewed his claims and updated his warranty approval to include the foundation as well as waiving the delivery fee.  We sincerely apologize for the...

inconvenience.As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April H[redacted] at [redacted] or [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Our phone calls were not returned, why should we believe you now, we have not been treated fairly by your staff.  We feel we did not get the matterss we paid for.
[Provide details of why you are not satisfied with this resolution.]
Regards,