Parks Pharmacy

Hello, Can you provide the name of the store and salesperson that you visited so we may look into what happened? We will still be unable to take any inquiries off your credit but this will allow us to check records and documentation

Our record indicate that this issue has been resolved for these items Warranty claims can take 4-weeks to processWe show the mattress was approved for warranty and replaced on 8-31- We are sorry for any inconvenience this may have caused for youThank you for being a valued customerPlease feel free to call us at 1-866-942-if you have any further questions

Sent: Friday, April 01, 5:PM Subject: Complaint ID: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Our records indicate that this issued has been resolvedWe are sorry for any inconvenience that this may have causedThank you for being a valued guest Thank you,

ID [redacted] On 6/19/2017, a Customer Relations Representative reached out to Ms [redacted] to address her concerns regarding her $checkThe check has been process will be mailed on 6/21/We sincerely apologize for the inconvenience.As we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April [redacted] at 346-718-or april[redacted] @mfrm.com

Greetings ***, Thank you for sharing your concern with usIt is very importantWe wanted to let you know we have a customer care specialist looking into your complaintThank you very muchRegards,

Revdex.com:This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/15/and assigned ID [redacted] Regards,

Dear Mrs [redacted] , We are extremely sorry to hear about the holdup with your refund checkWe are truly embarrassed that it's taken this long to get you your checkWe've reached out to Vachel about the issue and he showed us proof of the document he sent to our accounting department to be paid outWe've now included the regional VP of operations to submit the request so that our accounting department can put a rush in getting you the checkAgain we apologize for this inconvenience and are working diligently to get it resolved for you asap

ID [redacted] On 7/26/2017, a Customer Relations Representative reached out to Ms [redacted] to address her warranty concerns [redacted] does handle their own warranty claims so we have requested copies of her original invoice so we can reach out to the manufacturer on her behalfOnce the requested information has been received we will work together with [redacted] toward resolutionAs we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April [redacted] at 346-718-or april[redacted] @mfrm.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The mattress was purchased within the past yearI am insulted that you are amazed a sharp inch long piece of wood was found in the mattressThis is the truth! We looked this issue up and apparently this has happened to others, so you are incorrect about it being unusualWood is often used in the factory to make boxsprings and sometimes, as the assembly of mattresses is happening, a piece can get lodged inI was changing the mattress pad when I noted with my fingers a sharp object at the underpart of the mattressIt took a while to turn the mattress around and find out what it wasIt made a hole in the mattress protector, pad, and mattressHence, I will now need a new mattress protector, pad, and mattressI am sure this piece of wood was inside the mattress when it was delivered to us by Mattress FirmWe wouldn't have noticed it, since it was lodged inside the mattressHowever, after several months of my husband sleeping on it, I'm sure his body weight helped to push the piece of wood through the mattressMy husband only weighs 153#You note that the warranty says we must incur the cost of an inspector coming and the delivery of the new mattress, plus the removal of the damaged mattressThis is about $That is an unfair fee considering we paid $in March of for a brand new mattressIn summary, a representative should be sent out to our home to inspect the defective mattress, at no charge to usWe have purchased other mattresses at Mattress Firm, and we should be given some credence for customer dedicationThis is an unacceptable practiceWe don't own a truck or large vehicle to haul the new/defective mattressesFor such a large company this should be provided given the product was defectiveRemember, we are just asking to replace their defective mattressI guess we will eat the cost of replacing the mattress pad and protector, even though they should replace those items also [redacted] and [redacted]

ID [redacted] On 6/14/2017, a Customer Relations Representative reached out to Mr [redacted] to address his concerns regarding his recent purchase of outlet productWe have approved a one-time only exchange for brand new product and his is scheduled for delivery on Friday 6/16/ We sincerely apologize for the inconvenienceAs we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April H [redacted] at [redacted] or [email protected]

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out the resolution it proposed for my complaint, filed on 4/12/and assigned ID [redacted] Discussions regarding what the $fee for pickup and handling have gone in circles, and the company will not refund this fee for any reason$is for the pickup and $is for the handling fee from the manufacturerWhen I talked to corporate, and told them the mattress was picked up, they considered the issue resolved, and never mentioned the wording of their guaranteeWhen I stated that it wasn't right for me to have to clean the mattress myself and still have to pay, they wanted to know if it was professionally cleaned, and since it wasn't the fee would stayAt this point I am resolved that the $will not be refunded, and that they will not change anything Regards, [redacted]

Case # [redacted] A Customer Relations representative contacted Mrs [redacted] regarding her rebuttalMrs [redacted] visited a showroom on May 19th and made a new purchase (reference invoice # [redacted] )She selected a queen size [redacted] Mattress which retails at $at a discounted price of $and a queen size [redacted] box spring which retails at $at a discounted price of $ In addition to the discounts mentioned above, as a final accommodation for customer satisfaction, we offered to waive the delivery fee of $plus tax; Mrs [redacted] has accepted this offer.At this time we believe no further action is requiredShould you need additional assistance, please contact Karen [redacted] @ 516-861-or Karen[redacted] @mfrm.com

Case # [redacted] On February 17, 2017, a Customer Relations Representative contacted Mr [redacted] to address his concerns pertaining to his queen-size [redacted] mattressMr [redacted] requested a full refund due to a Manufacturer’s defectDue to Mr [redacted] placing an order without using the warranty credit granted by the manufacturer at the time of delivery the items were removed from the homeIn the pursuit of customer satisfaction since we are not able to submit the defective items back to the [redacted] Mattress firm has offered a partial credit in the amount of $ Mr [redacted] has accepted our offer and the check will be expedited As we take these complaints very seriously and at this time, believe that no further action is requiredIf you need any further assistance, please contact Stenio [redacted] at (516)-861-or stenio[redacted] @mfrm.com

Case #: 11864873Mattress Firm is in receipt of the inquiry regarding [redacted] GressOn December 9, 2016, a member of our Customer Relations Department contacted MrsGress to assist with her concernsIn review it was detailed to the that at the time of purchase MsGress received a copy of Mattress Firm’s Sleep Happy Guarantee which clearly states: Your new mattress will take time to adjust to your body and we require you to sleep on it for a minimum of thirty (30) nights to allow for this adjustment periodHowever; in the event you are not comfortable within one hundred and twenty nights (120) from your original delivery date, we will do our best to match you to the correct mattressYou may exchange or return your mattress with a small processing fee of $The Happiness Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, power/adjustable bed bases, furniture and other accessoriesIn compliance with strict national and state bedding laws and as detailed in the manufacturer’s warrantyMattress Firm is unable to warranty or exchange a mattress that is stained or unsanitary Do no remove the law tag from the mattress or foundation; removing the law tag will void the Happiness GuaranteeAll mattresses must also be stain free for exchange or refund (with small processing fee)Mattress Firm highly recommends using a waterproof protector to keep your new mattress sanitarySubject to the above restrictionsOur Happiness Guarantee is valid only for one return or refund per purchase See professional Sleep Consultant for details Taking into consideration the consumer’s dissatisfaction and in accordance to the Happiness Guarantee we are willing to allow the return of the consumer’s queen size [redacted] mattress with a purchase price of $2,745.00, for a refund, after the merchandise has been in the home for the required thirty (30) nightsUnfortunately; the processing fee of $149.00, will not be waived and is required to be paid by the consumerHowever; in the pursuit of Customer Satisfaction we are willing to step outside or established policies and procedures and issue a partial refund of $70.00; reflective of the Tencel plus queen mattress pad in conjunction with a refund for the purchase price of (1) one pillow in the amount of $for a total refund of $ The refund of the pillow will be processed and take approxten to fourteen (10-14) business days to be restoredThe refund reflective of the mattress will be processed after the removal of the queen size [redacted] mattress has been completedIf you require further assistance please do not hesitate to contact me Chanda [redacted] at (516)861-or d***@mattress.com

Case # [redacted] Upon receipt of this complaint filed by Ms***, a Customer Relations Representative contacted her on June & 26, to no availA detailed message was left for her with a call back numberAs we take these complaints seriously, we will continue to work with Ms [redacted] to ensure her complaint is resolvedShould you have any additional questions, please feel free to contact Stenio [redacted] at (516)-861-or Stenio[redacted] @mfrm.com

Revdex.com: I am responding to the company's request for information.Please let them know that I've left the order number multiple times---in all my voicemail messages that have gone unansweredMy order number is [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I appreciate the promptness of the response and am more than happy with the resolution that was offered

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The corporate was no help at discounting my mattress I did that on my own without their helpI am taking the $refund to be done with this issue

To: [redacted] < [redacted] > Subject: Complaint ID: [redacted] Complaint ID: [redacted] "Dear Ms [redacted] Our record indicate that this issue has been resolvedWe are sorry for any inconvenience this may have caused for youThank you for being a valued customerThank you again for reaching out to usPlease feel free to contact us at 866-942- Thank you, Glenn [redacted] , Sr.Customer Service Manager Improving Lives One Relationship at a Time MFRM Family of Brands

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I was told by the store clerk it would ONLY be a $delivery feeNow this email not only says the $delivery fee but almost a $fee on top of thatRidiculousI guess it depends on the mood of the person at Mattress Firm you're talking to and how much each one wants to get out of the customer at the timeI'm informing friends, family, neighbors, co-workers and anyone who will listen of what happened and to never ever shop at this placeThey DO NOT put the customer firstIt's all about money to themTerrible way to run a business Regards, [redacted]