Parks Pharmacy

On April 17, 2017, a Customer Relations Representative contacted Mrs. [redacted] to address her warranty concerns. She advised her mattress only sags when there is pressure applied. Ms. [redacted] was informed that the sag could not be measured when there is weight applied as mattresses are designed to...

conform to your body when you lay on them. Ms. [redacted] was advised to email photos of her mattress. Once the photos are received the Representative will follow up with her. While speaking with Ms. [redacted] the call disconnected. The Representative attempted to re-establish a connection to no avail and a detailed message was left.   We will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please contact Karen [redacted] at (516)-861-7230 or Karen.[redacted]@mfrm.com.

Dear Mr. [redacted], Thank you for sharing your concern with us. We are very sorry to hear our recommendations have caused you much stress. We do highly recommend that you sleep on a new sleep set at least 30 days before making a decision on whether or not this will be the sleep set you have the...

next 8-10 years. The primary reason we ask this of our guests is that there is an adaptation period to a new mattress. Our bodies are very sensitive and in great need of comfort and support. For many folks they've already been sleeping on a set that is painful or hurts their back or hips which is why they come see us. Some folks can sleep on a new set and love it from day one, but most of us take an adjustment period where we have to allow the new mattress to "un-do" all the discomfort and pain our old mattress had caused us. Please understand this 30 day recommendation is a proven method but is simply a suggestion we hold true to in order to continue to have happy customers. If you simply cannot make it this long, we are here to help. 866-942-3551.