Parks Pharmacy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   I appreciate Mattress Firms offer.

Dear Ms. [redacted], Thank you for reaching out to us with your concern. We are sorry to hear that you are unhappy with our policies. We do ask you try out the mattress for 30 days to allow your body a chance to get used to your new sleep system. That however, is only a recommendation and if you...

insist to exchange or return it we can make an exception. We cannot, however, make an exception on the return/pick up fee. These fees are clearly stated in the paperwork we give to our guests as well as online and in the store's advertising. If you would like to take advantage of the exchange policy please contact the store you purchased from. Thank you. Mattress Firm customer service