Parks Pharmacy

[redacted]On 8/1/2017, a Customer Relations Representative reached out to Mr. Luttrell to address his concerns regarding the discrepancy on his [redacted] account. We have left a voicemail for Mr. Luttrell and sent email communications confirming that the amount of $1804.59 was refunded back to...

his account as of 8/1/2017 and should be reflected in his account in the next 3-5 business days.As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact [redacted] Homes at [redacted] or [redacted]

ID [redacted]On 6/19/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns regarding her $75 check. The check has been process will be mailed on 6/21/2017. We sincerely apologize for the inconvenience.As we take these complaints very seriously, we believe that no...

further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com

Case# [redacted] Upon receipt of this complaint filed by Ms. [redacted], a Customer Relations Representative reviewed her account with her Sales Representative.  The Sales Representative advised a request was sent to [redacted]y Bank to adjust Ms. [redacted]’s promotion term to 60 months. The changes will...

take two to three billing cycles to reflect on her account. On March 3, 2017, a Customer Relations Representative contacted Ms. [redacted] to no avail. A detailed message was left with a call back number, to have a conference call with [redacted]y bank. As we take these complaints very seriously, we will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance please feel free to contact [redacted]

Case # [redacted] On January 27, 2017, a Customer Relations representative reached out to Ms. [redacted] Mattress Professional regarding the price match on her [redacted] merchandise. The Mattress Professional advised me that the customer has opted to return her entire order for a full refund, fees were waived, the removal pf the merchandise will be completed on January 30th, 2017, and the funds will go back to the original form of payment. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Karen [redacted] at (516) 861[redacted]or [redacted]

ID [redacted]On 6/22/2017, a Customer Relations representative reached out to Mr. [redacted] to address his concerns regarding his online order and price match refund. The refund for $193.29 was processed on 6/22/2017 back to Mr. [redacted]’s [redacted]. We sincerely apologize for the inconvenience.As we take...

these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com.

Case# [redacted]On January 2, 2016, a Consumer Relations Representative contacted Mr. [redacted] to address his warranty concerns. He was advised his mattress met the manufacturer’s standards and was ineligible for a warranty replacement. In pursuit of customer satisfaction, Mr. [redacted] was offered a partial...

store credit of $900.00, plus tax for his mattress; this credit can be applied towards the purchase of new bedding along with a Corporate Discount. Should Mr. [redacted] refuse this offer, he may contact our Customer Service Department for another warranty evaluation later in the year. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-7174 or c[redacted]@mattress.com.

On August 5, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her concerns. Ms. [redacted] would like further compensation and money taken off her order since she had to do all of the follow ups to ensure her delivery would happen. The Customer Relations Representative advised no...

further accommodations could be made since she received a free queen size [redacted] mattress and box spring. Ms.[redacted] advised when the queen size [redacted] mattress and queen size [redacted] adjustable base was delivered, the delivery team removed the [redacted] set from the premises. Ms. [redacted] was advised an email was sent to the warehouse to confirm the [redacted] set was picked up. Once confirmation is received the Representative will contact Ms. [redacted] for further assistance. As we take these complaints very seriously, we will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance please do not hesitate to contact Kuina [redacted] at (516)-861-[redacted] or Kuina.[redacted]@mfrm.com.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I appreciate the promptness of the response and am more than happy with the resolution that was offered.

On July 21, 2017, Mr. [redacted] was contacted by a Customer Relations Representative to address his concerns regarding his queen size [redacted] mattress that is sagging. Since this would be a potential warranty claim, Mr. [redacted] provided photos to the Representative but there was no noticeably defect. In an effort to obtain customer satisfaction, Mr. [redacted] was offered store credit in the amount of $509.99 plus tax for his mattress, the representative will mail his warranty credit letter. Mr. [redacted] was instructed to visit his local Mattress Firm store to re-select merchandise of equal or greater value; if greater, he is responsible for the difference in tax and applicable taxes.  Since we have satisfactorily resolved his complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at ([redacted] or [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    Sent: Tuesday, May 17, 2016 7:49 PM Subject: Complaint number #[redacted]Please read my complaint, then their response.  They delivered the wrong chair.  I received the more expensive chair.  To top it off, I finally started using this chair about 2 weeks ago, and guess what?  It is broken.  Somewhere inside there is a linkage that is not connected.  I want them to come and get this defective chair, that we did not order out of my house.  The book they sent with the chair is for the Oasis, the chair we ordered, however we received the Serenity.  We do not want this chair, and now almost 2 months after it is delivered, we still do not have a chair.  Poor customer service. Thank youJames M [redacted] Sent from Mail for Windows 10

On June 2, 2017, a Customer Relations representative contacted Mr.[redacted] to address his concerns regarding his refund. Our records show on May 24, 2017, a refund was submitted to his [redacted] finance account in the amount of $4,351.61. Mr.[redacted] advised that he received an additional refund in...

the amount of $216.49 in error; he requested to have this amount reversed as soon as possible. Mr.[redacted] was advised that he would need to visit a Mattress Firm showroom for a sale to be processed in the amount of $216.49, which will reverse the credit amount with [redacted] Finance. Mr. [redacted] will contact the Customer Relations Representative once the transaction is processed. At this time we will continue to work with Mr.[redacted] until his complaint is resolved. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-72300 or Karen.[redacted]@mfrm.com.

On May 11, 2017 a Customer Relations Representative reached out to Ms. [redacted] to discuss her warranty concerns. She was advised that her mattress did not meet the manufacturer’s requirements for a warranty replacement. In pursuit of customer satisfaction and as a one-time accommodation, Ms. [redacted]...

was offered a partial store credit of $900 plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available until June 11, 2017. Ms. [redacted] may visit her local showroom for assistance. As we take these complaints very seriously, we believe no further action is required. Should you require additional information please feel free to contact Chanelle R[redacted] at (516) 861-7174 or chanelle.r[redacted]@mfrm.com.

This is false and falls on the pretense of defamation. We respectfully ask the Bureau to close this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  What Ms. [redacted] fails to mention is that she called and spoke to my wife on 1-6, stating she had spoken to me the day before and I advised she needed to speak to my wife.  I guess she thinks my wife is stupid and doesn't even know what goes on in her own home.  She spoke to me on 1-2.  Why did she have to lie?  She is in New York, not even in Texas where the complaint was filed, and when she calls, the caller ID comes up "Invalid Phone Number" with number [redacted].  Why is Mattress Firm not handling their own complaints and using some second rate company in New York?  If this was the 1st mattress we had this kind of problem with, I might understand, but it is the 3rd one.  The 2nd mattress was a [redacted] which I was told had this defect with that brand, which is owned by [redacted].  [redacted] is the brand on the 3rd mattress we have which is doing the same thing the other 2 mattress's did.  This tends to make one think that Mattress Firm sells defective products they don't stand behind.  To offer me $900 credit towards another defective product is an insult, and tells me what kind of company Mattress Firm really is.

Case # [redacted] On March 3, 2017, Ms. [redacted] was contacted by a Customer Relations Representative to address her concerns regarding her queen size [redacted] mattress that is sagging. In an effort to obtain customer satisfaction, Ms.[redacted] was offered store credit in the amount of $509.99,...

plus tax for her mattress only; she will receive a credit letter in the mail. Ms.[redacted]  was instructed to visit her local Mattress Firm store to select merchandise of equal or greater value. Since we have satisfactorily resolved her complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-7230 or kare.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
If you will look a the ticket to see the purchase date and the delivery date it is apparent I did not receive the item I selected and was sent an item from the warehouse..not a display or floor model.   There was still no notification that a floor, model, or display was an "as it item" nor  was I advised of this.  It is misrepresentation...and an excuse due to their relationship with [redacted]  It is still a manufacture defect witth the product wherther is was floor or not...would that mean they are selling seconds or damaged merchandise on the floor?  My purchase was a yearly special they run every year and maybe a discontinued model, but that in no way with all the advertising they express these are sold "as is"; "no warranty"  items.  I am sure there are many consumers out there  that were never advised of this also.   I will not accept nothing less than full exchange from Mattress Firm for a new product of equal value.  It may be a consumer product mis-representation and false advertisement issue as well..  They have just had the same promotion the first quarter of this year 2017 as they dis when I purchased in 2016. Regards,
[redacted]713-256-9109

Case #:  11865112Mattress Firm is in receipt of your inquiry regarding Mr. [redacted] Robie. Upon receiving the consumers concern of a refund in the amount of $359.99; the local showroom was contacted.  In pursuit of Customer Satisfaction we will agree to issue the consumer a refund...

in the above mentioned amount.  Mr. Robie should allow eight to ten (8-10) days for the processing of the refund to his credit card to be completed. We apologize for any inconvenience this may have causes Mr. Robie. If I can be of additional assistance please do not hesitate to contact me Chanda Nixon at (516)861-7494 or [email protected].

Revdex.com:
This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/2017 and assigned ID [redacted].
Regards,

Case # [redacted]A Customer Relations Representative contacted Ms. [redacted] on January, 6 2017, to address her concerns. Ms. [redacted] advised her complaint has already been addressed and the pick up of her mattress and box spring was completed that day. The refund has been processed back to the [redacted]...

finance account on January 9, 2017. Ms. [redacted] should see the funds reflect back to the finance account within a full billing cycle.As we take these complaints very seriously we believe no further action is required at this time. Should you require additional assistance or need further information please feel free to contact Kuina [redacted] at (516)-861-7503 or k[redacted]@mattress.com.

Sent: Tuesday, June 07, 2016 12:17 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   [redacted]   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care