Tony with Gordon Water System was professional and showed up when he was scheduled and gave a courtesy call when he was on the way He explained what was wrong with our RO system and I felt he went above and beyond what I expected He repaired not only what was wrong with the system but he also secured the mount that it was on
***
Tony Kfrom Kalamazoo location came to install the Kinetico RO system in our houseHe was very thorough in explaining what all was going to be done and what would be the best location in the house to place the systemHe also connected the refrigerator to the RO systemTony was courteous and efficient
Scott Pwas professional and kindHe was knowledgeable about the products and was able to explain everything to someone who is completely new to a water softener and water purification systemI felt comfortable with him in my home by myselfHis appearance was clean and neat and he was very respectful of my homeEverything was installed correctly and we have been enjoying the service ever sinceI have already referred him to a friend for service
I am familiar with commercial water softening and reverse osmosis systems, but we were having problems with the home units for which I didn't have the parts or service manualTony K came out, listened to what I had done and observed, and quickly made changes Note that I wrote that he listened That is often overlooked I'd bring him back again
Your water system has made a night and day difference in the water at our lake house! On top of that, your staff has been most accommodating over the phone and your techs, Scott, who installed the system and Wesley who recently did the preventive maintenance check, were professional, friendly and very knowledgeable about your system Congratulations on your fine product and customer service!
The professional and friendly manner of both Tommy C and Wesley M during my water softener emergency and final repair made a unpleasant situation more bearableBoth were knowledgeable, friendly, and straight forwardIf service is ever needed again I feel that Gordon Water has an excellent service team and we would not hesitate to contact the company again
We moved into a house a month ago and discovered the water system we had was not sufficient for the hardness or sulfur content of the well waterThe guys at Gordon tested and advised and installed a bigger system and a sulfur filter(We got a Credit for trading in the smaller system.) Everyone we dealt with was very pleasant, helpful, courteous, and professionalTom, who just spent most of the day here removing the old and installing the new, was very pleasant, hard working, and extremely helpful in helping us understand the new systemsOne of the owners even stopped by and said if this does not eliminate the problem, they will keep working with us until we are satisfiedFrom what I hear they may be on the high side for price, but we were impressed with their knowledge and the options they gave us, and their service has been excellent
We needed a new water softener and R/O system and were pleased with the job done by Wesley from Gordon Water His work was done on time and without problems He took the time to go over how everything worked and what we needed to know He left the work area in the basement as clean or cleaner than it was when he began All around he was reliable and thorough Will ask for him if we need anything in the future
Chad was efficient, professional, friendly, and he solved the problem in a timely fashion
Tony with Gordon Water System was professional and showed up when he was scheduled and gave a courtesy call when he was on the way He explained what was wrong with our RO system and I felt he went above and beyond what I expected He repaired not only what was wrong with the system but he also secured the mount that it was on
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Our office has had a very positive experience with Gordon Water SystemsThey are reliable and always friendly
Wesley M*** came out and serviced our water softener doing a very good job and was polite and friendly
Todd always does a great job for us! Always has a smile on his face!
Tony Kfrom Kalamazoo location came to install the Kinetico RO system in our houseHe was very thorough in explaining what all was going to be done and what would be the best location in the house to place the systemHe also connected the refrigerator to the RO systemTony was courteous and efficient
Zack is always on time, fast, efficient, goes above and beyond with changing the water and serving with a smile
Great job! Very informative and he showed me how to replace my filters myself if I wanted to next time Thank you
Scott Pwas professional and kindHe was knowledgeable about the products and was able to explain everything to someone who is completely new to a water softener and water purification systemI felt comfortable with him in my home by myselfHis appearance was clean and neat and he was very respectful of my homeEverything was installed correctly and we have been enjoying the service ever sinceI have already referred him to a friend for service
Tony Kwas a very pleasant and efficient techwhen he was at my home for a service job with Gordons Water Systems
I am familiar with commercial water softening and reverse osmosis systems, but we were having problems with the home units for which I didn't have the parts or service manualTony K came out, listened to what I had done and observed, and quickly made changes Note that I wrote that he listened That is often overlooked I'd bring him back again
Your water system has made a night and day difference in the water at our lake house! On top of that, your staff has been most accommodating over the phone and your techs, Scott, who installed the system and Wesley who recently did the preventive maintenance check, were professional, friendly and very knowledgeable about your system Congratulations on your fine product and customer service!
The professional and friendly manner of both Tommy C and Wesley M during my water softener emergency and final repair made a unpleasant situation more bearableBoth were knowledgeable, friendly, and straight forwardIf service is ever needed again I feel that Gordon Water has an excellent service team and we would not hesitate to contact the company again
We moved into a house a month ago and discovered the water system we had was not sufficient for the hardness or sulfur content of the well waterThe guys at Gordon tested and advised and installed a bigger system and a sulfur filter(We got a Credit for trading in the smaller system.) Everyone we dealt with was very pleasant, helpful, courteous, and professionalTom, who just spent most of the day here removing the old and installing the new, was very pleasant, hard working, and extremely helpful in helping us understand the new systemsOne of the owners even stopped by and said if this does not eliminate the problem, they will keep working with us until we are satisfiedFrom what I hear they may be on the high side for price, but we were impressed with their knowledge and the options they gave us, and their service has been excellent
Thank you Tommy for coming on your lunch hour! The new bladder/tank works great and did not take very long to replace I am very pleasedThanks again!
Mike was a very nice installerHe was polite and very courteous
Zack was super friendly when he came inYou guys consistently do a great job! Thanks for your services!
Our delivery driver, Mo, in ***, is very friendly and delivers with a smile every month
We needed a new water softener and R/O system and were pleased with the job done by Wesley from Gordon Water His work was done on time and without problems He took the time to go over how everything worked and what we needed to know He left the work area in the basement as clean or cleaner than it was when he began All around he was reliable and thorough Will ask for him if we need anything in the future
Mo is a personable, friendly and courteous delivery person