Parts Geek

Review: part was received BROKEN. No reimburesment of return shipping. Shipping charges are nearly same as purchase price.Desired Settlement: I want the part exchanged and return postage label or promise of reimbursement of shipping in a timely manner. I do not want to pay for postage on something I DID NOT DAMAGE.

Business

Response:

A pre-paid return shipping label will be e-mailed to [redacted]. Had a pre-paid shipping label been requested, we would have sent one. We received 1 ticket ([redacted]) on August 31st. Mon, Aug 31 2015 09:19amthe item ordered -- [redacted] came Saturday August 29. When unpacked it was broken. How do I return this item for exchange of same part NOT BROKEN There were no other tickets submitted from this customer, nor was a response received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I purchased an automotive part from this vendor. The part was the wrong part for my car. It was their fault. When I sought to return the part that they delivered incorrectly, they refused to honor my request, despite repeated requests. The stated reason was that it was beyond their 30 day window.Desired Settlement: I had to buy the correct part from the dealer as a result of their unwillingness to exchange the part.

Business

Response:

[redacted] placed his order on 03/11/2013 for the brake booster part # [redacted] and was delivered on 03/12/2013 via UPS tracking number [redacted] contacted us on 06/07/2013 claiming the part was the incorrect. Our website and email confirmations list our 30 day return policy. We cannot accept [redacted] return request as [redacted] did not report the error within the 30 days of delivery and [redacted] waited 3 months after the part was delivered to contact us.

Review: On September 18, 2013 I ordered a LEFT inner fender well for a 2006 [redacted] from Parts Geek on-line. The total price with shipping was $27.43. I received an email stated my package shipped on September 24th. On September 26th, I opened a return ticket (can only communicate with this company on-line) because they sent me a RIGHT inner fender well......not the correct part. I received an email stating someone would be in contact with me. Of course, no one responded although I emailed several times even providing them with additional contact info in the event they could not contact me. Between September 26th and October 3rd, I received six "generated responses" each time I tried to contact them about resolving this issue and each "generated email" from them stated the same thing.......that someone would be contacting me about this matter. I once again emailed them on October 3rd stating again that I just wanted a return label sent to me so I could return the product for a full refund. On October 4th, I received an email that they were waiting to hear from their warehouse where the item shipped from to get me the return label. I waited until October 14th and when I got no additional email, I emailed them again to more less tell them that I was very upset about their ridiculous customer service especially since the mistake was on them. I got a of course, a "generated response"........the same one I received countless times before. On October 15th, I received a "generated message" stating that someone tried to contact me my phone and definitely no one tried. Not counting the original shipping email back in September, I have received 10 generated response emails from this company and not one has been to resolve this issue. I still have a huge box with a part I can't use sitting in my house. Because I needed this part, I had to purchase the correct one elsewhere. This company should not be allowed to continue with these business practices for returns.Desired Settlement: I would like my credit card credited for the full purchase price and shipping totaling $27.43. My original order number is [redacted]. I would like a return label so that the incorrect part can be shipped back to them at their cost. I don't feel I should have to pay a re-stocking fee or pay to return it to them when this clearly was not my mistake. I have never dealt with a company that it has taken this long to resolve a simple issue such as this.

Business

Response:

Mr. [redacted] credit card was credited on 10/21/2013 for $18.48 and on 10/23/2013 for $8.95. Mr. [redacted] has been refunded in full for the order.

Review: I purchased two items for my car. One for the right and one for the left. They sent me two right side parts. I had to drive an hour from my home to the only store open that had the part. I paid over $40 more for the part. I tried calling Parts Geek they have you hold for over 20 minutes I sent an email and was told that I can return the part but have to pay for my own shipping. I was sent that wrong part this is not my fault. The part is heavy and would cost me a lot to ship abs I already had to spend another $160 to buy the part somewhere else and spent time and extra gas money to go out of my way to buy the part. A business should have a customer service number and call people back and stand behind their product and commitment to customers.Desired Settlement: I want a full refund and a prepaid shipping label to send the part back.

Business

Response:

According to the return tracking number [redacted], the return is going to be delivered on 9/22/15, today. Once the return is received and processed, a full refund will be issued.

This Company Is a one man, get the money and then we leave for the day an F rating said it all, to save $10.00 it was a nightmare waited two weeks for the parts had to rework 7 out of 10 parts to make them fit Trash company NO SERVICE AT ALL after the third try :-( booo

Review: I placed an order with them on 12/30/13. I used my Visa to pay for two tailgate cables for a 2001 [redacted] truck. The Cables were listed for $8.48 each and with two day [redacted] shipping the total came to $25.91. I was assigned a [redacted] shipment #[redacted] The invoice # from PartsGeek was [redacted] I was supposed to receive my items on Thurs. 1/3/14. I was checking the [redacted] tracking site and the delivery dated changed to N/A. I called [redacted] to inquire as to the change in status and they said although they were contacted for a shipping number they were never notified as to when the items should be picked up. I have attempted to contact PartsGeek by phone with no success. Their customer support site is designated as "currently not working". I feel I may have been scammed as all attempts to contact them have been futile. The money was taken out of my [redacted] account on 1/2/2014.Desired Settlement: If I have not been scammed by this Company, I would like them to contact me with an explanation and delivery of the parts ordered or a complete refund to my [redacted] card.

Business

Response:

According to Mr. [redacted] tracking number [redacted] the parts were delivered to his address of [redacted] on 01/6/2014. Due to adverse weather all shipping companies were experiencing delays. If Mr. [redacted] still has not received his parts, please contact us back.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered on 3-3-15 ( order # [redacted] ) a muffler and clamp received tracking number on 3-4-15 with a delivery date of 3-6-15 clamp arrived on time muffler still not delivered on 3-9-15 submitted a support ticket # [redacted] and was told they were contacting the warehouse and would receive a response within 24-48 hours tried calling the phone number was placed on hold 45 minutes to be disconnected when I pressed one to remain on hold, called back and again placed on hold for 25 minutes to get disconnected again, can not cancel my order as there policy says I must return it to get a refund cant return it because as of today it still has not been shippedDesired Settlement: I would like the $120.00 dollars returned for the muffler since I did not receive it I would also like a partial refund of my shipping cost as I only received the clamp that was ordered at the same time

Business

Response:

According to USPS tracking number [redacted] the muffler was delivered on March 13, 2015. March 13, 2015 , 7:57 am Delivered [redacted] Please advise. Customer Service is not available via phone as indicated on our website.

Review: ordered part for $90 + dollars, order # is [redacted]. Part never showed up to the house. Got email stating it was shipped back to the warehouse but they will not give me a refund. Feel they are steeling money by not providing a refund.Desired Settlement: want a refund of the money I paid for the part never delivered

Business

Response:

The order was refunded in full on 8/13/15.

Review: 2/28/2014

Dear Revdex.com,

On October 2/ 2013 I placed order #[redacted] for car parts with PartsGeek.com for $310.80 This order included three exhaust parts. This order arrived in five separate parcels. Most of the order came in damaged. Of the five parcels only one box was not damaged. I called [redacted] the shipping company and requested that they pick up the merchandise and send it back because the packages were damaged and merchandise were damaged. [redacted] took the packages back on Oct 11. On Oct 14 2014 the two packages that I am concerned about were signed for by an [redacted]. Eventually I got a refund for some of the auto parts but not two exhaust parts that were signed for by [redacted]. The Merchant refunded me me a total of $129 dollars while a dispute was going through with the bank. This was some time in Dec. Because of this my request to have the funds replaced was denied because it looked like the merchant was working with me.

The reason why the merchant did not refund the whole thing is because the merchant states that the parts got shipped back to the wrong warehouse. What the merchant is not stating is that the warehouse that [redacted] returned these items to the warehouse that they came from. What was discovered is that Parts Geek uses a third party company to supply some of their parts. [redacted] was able to find out the name of the third party company doing business out of the warehouse that these parts came from. This business is called [redacted]. This info was discovered on On 1/22/2014 when I called [redacted] and they patched me over to [redacted]. At this time I spoke with [redacted] at [redacted]. [redacted] stated that he did not received the parts even though we have proof that [redacted] signed for them. During this conversation [redacted] admitted that his company [redacted] is a drop shipper for Parts Geek. [redacted] said that he would admit fault for not receiving the damaged goods in return and send an email to Parts geek stating the the parts had been returned so I could have a refund. [redacted] told me to expect a reply from Parts Geek shortly in regards to a refund. Then I sent Parts Geek an email stating this case. On 2/10/2014 Parts Geek replied with an email that will either be attached to this claim form or sent directly to you once I am provided with the necessary email address. This e mail states that they are not affiliated with [redacted]. On the same I received this message I filed a new claim with my bank and it is now under investigation. This new e mail evidence is now part of that case. In the end I would like my $141.35 returned. Parts Geek is a fraudulent company, an internet search for Parts Geek and fraud will show this.

T[redacted] is the bank I am dealing with. The name of the person that is assisting me in this case is [redacted]. He is the team lead for the investigations team at [redacted] in New Jersey. His direct line is [redacted]. You assistance is appreciated.

Sincerely

[redacted]Desired Settlement: Refund of $ 141.35

Business

Response:

We apologize for the delay. Mr. [redacted] will have a check issued for the balance of his order. Because the date of the order, we are unable to refund his credit card. Please allow 2 weeks for the check to be receiving at the address listed on his order [redacted].Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you, lets hope the check makes it here and that it is in the full amount of $141.35

They did not state an amount. Should we ask, or wait and see?

Perhaps we will discus this further after giving the check time to arrive.If the check does not get here I will let you know. Your efforts are greatly appreciated.[redacted]

Review: Ordered brakes parts with hardware invoice below:

Order Number: [redacted]

Name: [redacted]

Order Date: 01-30-14

Ship to:

Item Description Tracking Number Ordered Shipped Price Core

[redacted] Centric

2009 [redacted] Prius Brake Pad Set

Brake

Brake Pad Set

[redacted]

Date Shipped: 02-01-14

1 1 $35.35 $0.00

Subtotal: $35.35

Shipping: $8.95

Total: $44.30

Received wrong brake pads and no hardware was included as per their advertisement.

Sent complaint and received RMA Number and instructions. Returned Brake Parts per instructions see below on Feb 5, 2014.

Parts Geek LLC

Attn: Returns

67 [redacted], 11550

===========

Product: 2009 [redacted] Prius Brake Pad Set -- Centric

Part Number: [redacted] Qty Returning: 1

Return Authorization Number: [redacted] (Write this number on outside of box).

I have contacted Parts Geek several times because I have not received a refund of $35.35. This company has the most atrocious customer service I have ever encountered. A customer has only one choice to communicate and resolve issues. You must open a new Customer Service Ticket each time you attempt to resolve a problem. There is no person-person responsibility and you end up repeating the entire story each time to a different person. None of them have been in the least bit helpful and seem uninterested, overworked, understaffed and underpaid. I will never do business with them again.

Sincerely,

[redacted]Desired Settlement: I want a refund for the cost of the parts $35.35. I have already paid for shipping twice and refuse to pay any "re-stocking fee" for their mistake.

N.B. - The purchasing address listed online is:

Business Name: Parts Geek

Store/Establishment #:

Address: [redacted]

City: Marlton

State: NJ

Zip: 08053

Business Phone: ###-###-####

Website URL: [redacted]

The parts return address is different:

Parts Geek LLC

Attn: Returns

[redacted] NY, 11550

Business

Response:

Mr. [redacted] was refunded $35.35 on 03/24/2014. Please allow 3-5 days for the refund to appear on the credit card statement. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered parts (headlights for 1997 [redacted] s10) when I recievd the parts they would not fit in my car without altering my vehicle there fore because they did not fit as promised I believe they should snd me a return label to return the parts and give mr a complete refund not charging me fo a restocking feeDesired Settlement: refund and paid return label

Business

Response:

The customer was refunded in full for the parts on 9/8/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order a set of 4 wheels for a 2000 Nissan Maxima ([redacted]). They drafted the money out of my account for $530.00 which is a very good deal. They sent me 4 tracking numbers, thru UPS. Two wheels arrived immediately, the third arrived 2 days later, yetthe forth wheel is God knows where. They have an impossible customer service system. The phone number will not connect you to a human being. They claim that you can email them, but that is also not working. I paid for a certain product, and I expect.I didnt ask for anybody at Parts Geek to bend over bbackwards for me. If they didn't have my wheel in stock, or if its on back order, someone should have the common courtesy to notify me so I can either a. Deal with it or b. Get a refund and take my business elsewhere. The reason im frustrated is I need those wheels to get my car back home.Desired Settlement: I just want my wheel, Asap! And an apology. I love the company, but they should do better at keeping the lines of communication open.

Business

Response:

We apologize for any inconvenience this may have caused [redacted]. [redacted] has been refunded $130.36 on 03/27/2014 for the missing wheel. Please allow 3-5 days for the credit to appear on the statement. Thank you.

Review: I ordered the part on my truck. I had the shop but it on. The sensor for the abs is bad I've tried calling them for 2 days no answer. Emailed them several times and all I get back is please file a ticket I've filed 3 tickets and no one gets back I had the shop just order a new sensor so I would not have to pay to have it all toren apart again and pay double the price. I've asked them in email if they would just send me a sensor or credit my card and they just say return the part as original but if someone would call I could explain they refuse to get back with me. I'm to the point where if you guys can't do something I will contact a lawyer. This is very poor customer service.Desired Settlement: Just have them reimburse my card for the price of the sensor. That's all I want nothing else. I

Business

Response:

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. [redacted]

[redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It's for the abs sensor they are wanting me to take the whole part off my truck pay hundreds in labor then send it to them. Then wait 2 weeks to get it back and meantime I pay storage fees. I will just take this up with a lawyer and sue for part plus attorney fees courts cost and interest. You could have just answered your phone and could've done this real easy but you chose not too

Regards,

Business

Response:

In order to receive a refund for the defective product, it must be returned. We do not refund portions of assembly's or kits. It was sold as an assembly and must be returned as one. We also do not ship out free portions of assemblies and kits in the event that a piece of the assembly or kit is defective. Please fax a copy of the mechanic's work order to [redacted] and reference your order number. We can make a determination from there.

Review: I ordered a flywheel on November 3, 2015, for my 1999 Hyundai Elantra that has an automatic Transmission. I payed $89.33 for the part and I payed $22.00 to have the part shipped to me within 2 days. I received the part but it is the wrong part, the very next day via UPS. I was shipped a flywheel for a clutch transmission. I called Parts Geek about the wrong part. First off, paying $22.95 for 2 day shipping, though I wasn't informed that the part was coming from a place that is 15 minutes away from my home. I was informed via email that I had to pay to have the wrong part Parts Geek sent me, back to Parts Geek, which had to go back to NJ not the place 15 minutes away from me. That shipping, with insurance cost me $37.90. After contacting Parts Geek a few times about when my refund for the part would come, I finally got an email on November 13, 2015. I was informed that my refund was credited back to my card, but that a $13.40 restocking fee was deducted from the price because of : "A 15% restocking fee, if applicable, is charged on all returns that are returned for any reason other than a definite error on our part." I am so disappointed and angry about Parts Geek practices. I am 55 years young and raising a child still. I have no job, and I am trying to keep the car running. Parts Geek must be rolling in money, taking 2 day shipping for something they knew was coming 15 minutes away from my house. Having me have to pay shipping to return the wrong part that they sent me. And to take money out of my refund to restock the wrong part they sent me!! Unbelievable!Desired Settlement: I want the $13.40 restocking fee, the $37.90 shipping fee I had to pay to ship the wrong part back them. I would also like the $22.95 I paid for 2 day shipping yet Parts Geek knew that I lived so close.

Business

Response:

What is your production date? The production sticker can be found in your doorjamb. Thank You

Consumer

Response:

I have read many complaints on different sites now, concerning Parts Geek, and they mostly all are about the company sending the wrong part to people. Plus having to pay for a restocking fee when it's Parts Geeks fault by sending the wrong part.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have no ideal what you are talking about (production date). Can you explain what you mean please

Regards,

Business

Response:

Sure. If you open your drivers' side door, there is a sticker in the door jamb. It shows the production date of the vehicle (the day your vehicle was produced). For example, my car has a production date of 04/18/15.

Review: I ordered a part through their web site and received the incorrect part.

I want to return the part, and filed a request for customer assistance on their web site on July 11 and received a file number [redacted], by automated return email stating that someone would contact me within 24 to 48 hours. I am trying to simple get a return authorization for the part, and have not been able to contact anyone there by phone or email.Desired Settlement: A return authorization and credit for my returned part.

Business

Response:

We responded on July 14, 2014. We never received a response. I would advise adding [redacted] to your address book in order to ensure that our e-mails are received in your inbox and not your junk folder.Fri, Jul 11 2014 12:39pmThe part I received is not correct for my car. The connections are different Mon, Jul 14 2014 04:15pm - Mike [redacted]Hello, Can we please have the part number on the part you received?. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I replied to this email immediately and have heard nothing after repeatedly contacting the company. I tried as well and was never connected to anyone.Your email does not get flagged as junk mail.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I sent a reply to their request for the part number on 7/14/2014 at 1:52 PM, and included in my reply, their original email to me requesting said part number.Their request was received by me at 12:15 PM on 7/14/2014. There were no send error notifications or could not deliver messages received. I sent several follow up emails requesting a RMA and received no replies.The part number that they had requested is P/N [redacted]. Why they would not know that, when they have the shipping and invoice information on their computers is a mystery, and more than likely, a ruse to not provide the RMA number, and thus not need to refund the payment on the part that I need to return.

Regards,

Business

Response:

We apologize for the delay, the customer been issued a refund for $242.35 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. Bostrom will NOT need to return the parts and can dispose of them as he sees fit. Thank you.

Review: I purchased two window regulators for a 1990 S10 pickup, when they arrived it was discovered they were missing a key component that made them unusable. (The crank shaft that the window handle attaches to) I contacted the company online per their instructions and sent the parts back. I was charged a $23.39 restocking fee which I don't feel is owed due to parts being unusable. They have refused to refund the full amount claiming they sent what I ordered. The ad for the parts is misleading. I have been battling with them online for over a week now trying to resolve this, to no avail.Desired Settlement: I want a full refund of the parts. Not partial. I paid to ship the parts back and I will cover that cost, though I personally think they should pay for that too.

Business

Response:

We have refunded you in the amount of $34.34 (restocking fee and outgoing shipping costs). You should have an itemized credit invoice in your inbox for your records. We do not cover return shipping expenses. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was looking for front floor mats for my 2015 corvette on [redacted]. Parts geek advertised a set of [redacted] floor mats with pictures that were the same mats that other advertises on [redacted] had for sale. I ordered the mats based on the same pictures that they advertised compared to those available from other retailers. I have pictures that I will caption if I can attach them later and my claim will be self explanatory.

The floor mats I received looked nothing like the ones advertised. Upon receipt of the mats I called Parts Geek customer service at [redacted] and told them they sent me the wrong mats pictured in their ad that they had advertised.

I was told by the customer service rep that the picture on the ad was a GENERIC picture and they sent me the right mats. I told him people don't by things with GENERIC pictures. They expect the same item they pictured in the ad.

He said that I could send the item back. I requested a return label to send it back and was told I would have to pay the return postage. It was there mistake not mine and if they would have sent me the item as pictured in the ad I would not need to return the item at all.

The picture I attached is the enlarged picture from their add. The additional details area would only allow me to add one document. Please provide me with your email address so that I may send you the additional photos for you to fully understand the complaint.Desired Settlement: I feel that because they advertised an item that was pictured and sent an item that was completely different than the item pictured they should pay the return postage fees. If they sent me the item pictured in the ad there would be no return needed.

Business

Response:

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for Mr. [redacted] receiving the incorrect floor mats. As per our conversation with Mr. [redacted] today 02/17/2016, we will be sending Mr. [redacted] the correct floor mats needed for his vehicle. In addition, emailed Mr. [redacted] a prepaid shipping label to return the incorrect floor mats, at his leisure. Mr. [redacted] was extremely receptive with our conversation and resolution to his concerns and we hope this resolves this matter favorably. It is important to us that all our customers know that we try to fair in every situation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted] from customer service was very helpful in resolving the issue with my order. I will give [redacted] and parts geek my future business. Its a pleasure to do business that is customer friendly.

Regards,

Review: I submitted a multiple order to Parts Geek.4. I received part of the order on 01/19/2014. The other parts([redacted]) did not come. I received an e-mail from Parts Geek stating that the headlights shipped on 01/22/2014 with a [redacted] tracking number. I used the tracking number to trace the shipment on 01/27/2014 to find that the item(s) had not yet been given to [redacted]. I tried multiple times to contact Parst Geek via telephone. Each time, after about a 30 minute wait I was disconnected. On January 27, 2014 I submitted an e-mail request with the Parts Geek "contact us service", that is still unanswered.Desired Settlement: I would like to be contacted via telepnone(###-###-####) with an explanation and what is going to be done. I would like the parts in an expedited fashion or the money returned to my credit card.

Business

Response:

We apologize for the delay in Mr. [redacted] is receiving the (2) headlight assemblies. With the information Mr. [redacted] has supplied under this complaint, we are unable to find any customer support tickets he submitted. We are currently investigating with [redacted] regarding the tracking number [redacted] A tracking number was assigned to the parts to be shipped however there has been no movement on the packages since the labels were created on 01/22/2014. Either the parts were not picked up by [redacted] or [redacted] did not scan the tracking number when they were picked up causing the delay. Once [redacted] reports back to us regarding the status of these packages we will notify Mr. [redacted] regarding the delivery date or refund to his credit card via email.

We apologize for any inconvenience this has caused Mr. [redacted].

Review: YOU ORDER ONE THING AND GET WRONG ONE THE RETURN RECEIT SAYS DIFRRENT THEN WHAT U ORDERED . THEN U CANT CALL THEM THEY SAY LARGE VOULUME OF CUSTMERS CALLING THEN YOU TRY TO BUY ANOTHER AND YOUR RETURN TICKET IS NOT WHAT U ORDERED AGAIN CALLED MAIN WARE HOUSE IN SAN BERNARDINO MADE PUT IT ON HOLD BUT MSAIN OFFICE PARTS GEEK MADE THEM SHIP IT ANYWAY NOW I TRY TO REACH THEM WITH A SUPPORT TICKET IVE REACHED MY MAX TO E-MAIL THEM. THERE IS A RIPE OFF REPORT ON THE INTERNET THAT I FOUND LATER BUT TO LATEDesired Settlement: IF THEY KEEP SENDING ME THE WRONG ONES JUST AS WELL GET REFUND ON BOTH

Business

Response:

[redacted] was refunded $50.30 on 03/04/2014 in full for his order # [redacted] for the wheel hub assembly ordered on 02/19/2014. Please allow 3-5 days for refund to appear on statement.

Review: I purchased a product for a [redacted] minivan. the product was about 1/4 inch too long and would not mount. I bought 2 of them and did not open 1. I believe I should get the money back on both due to faulty manufacturing. but the one I did not opened should certainly been returnable.Desired Settlement: refund my money for both products. there are 2 of the same product.

Business

Response:

Hello,

A return has been set up to return to return (1) door handle latch cable. The other is not returnable as per your previous ticket "I had to flex this part about 1/4 of in inch to get the screws in and when I did this the lock mechanism popped out from the stress on the plastic."

As per our policy:I installed my part, can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

You will receive an RMA e-mail is 24 hours.