Parts Geek

Review: I ordered several parts from Parts Geek but this pertains to the 2 [redacted] brand distributor caps I ordered for 16.75 each. What I received were two [redacted] distributor caps that appear to be valued for 11.75 each according to Part Geeks webpage.

I wrote out a ticket to to ask what I could do to make this right. After several days I received an email requesting information that I had already sent. I sent the info again along with my phone number giving them option to call me.

I received another email stating that someone would get back to me with 24 - 48 hours. and it gave a phone number and option to call them. Nothing.

I attempted to call several times with the same recorded "high volume" message and was cut off AND have yet to have them contact me.Desired Settlement: I would like to be able to send the incorrect parts back at no charge to me and receive the correct parts with 2 day delivery service at no additional charge to me.

OR

Send the incorrect parts back at no charge to me and receive a full refund IF I can not get the desired [redacted] parts in a timely manner.

That's it....simple.

Thanks,

Business

Response:

Mr. [redacted] will be receiving a full credit for the distributor caps he received in error $33.50. Mr. [redacted] will not need to return them and can keep the parts received or dispose of them as he sees fit. Please allow 3-5 business days for the refund to appear on his statement. We apologize for the inconvenience.

Business

Response:

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

I am sorry for the inconvenience

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This is simply bad business practice. Companies that are not willing to pay fully for what was clearly their fault have no business being in business....your mistake should not cost me the customer. Bad business practice.

Regards,

Review: I had placed an order with Partsgeek and paid via US Postal money order. Prior to completing the placement of the order, I gave the order taker the ship-to address. Immediately after placing the order, I purchased and sent the US Postal money order to Partsgeek. I am assu,ing the only mistake I made was I wrote an old return address on the envelope. Somehow, the order (of automotive parts) were shipped to the return address on the envelpoe used to send in the US Postal money order. After months, of conacting Partsgeek, I finally received the refund, minus a restocking fee.

Because it was not my fault in providing an incorrect address, I do not believe I should be assessed a restocking fee. Attempts to share this with Partsgeek have been futile as they will not return my calls and have said this aformentioned never occured. In the meantime, the same person who have replied to me have continually used the word "ergo" without really knowing what the word really means.Desired Settlement: I just want the rest of my money that they are withholding. This amount is basically a theft becuase no services or products were received in return and the mistake belongs to Partsgeek, not me.

Business

Response:

[redacted] placed an order for $ 131.25 for (2) Brake Rotors $31.95 each, (1) Brake Pad set $40.95 and (1) Brake Shoe set $15.70 with ground shipping charges of $10.70. At the time of the order, [redacted] never advised us to send the parts to a different delivery address. [redacted] did not incur any return shipping charges as the delivery was refused and sent back to our warehouse. [redacted] was issued check # 1541 for $120.25. [redacted] was refunded in full for the parts however was not refunded his ground shipping charges of $10.70. As per our website and email confirmations:How much will my refund be?Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.[redacted] was not issued a restocking fee and was not refunded $10.70 in ground shipping charges only. $25.00 refund [redacted] is looking for is not a correct amount.

Review: On June 10th 2014 I placed order with above company for [redacted] order#[redacted], shortly after I received conf email with correct item description and amount that was charget to my credit card, following day I received email confirming that above item was shipped and [redacted] tracking number for stated order#.

June 14th I received package from Parts Geek but when I opened it there was a [redacted] for 1997 [redacted] obviously wrong part for completely different vehicle than what I need. Knowing that errors happened I proceeded to resolve this manner right away as I need a mirror in order to operate my vehicle. I filled out requested form on [redacted]com website and submited it in order to open up service ticket, which was submited and emailed to me stating "A request for support has been created and assigned ticket #[redacted] A representative will follow-up with you as soon as possible. You will receive a response from us during normal business hours 9AM-5PM EST Monday-Friday. Responses generally take between 24-48 hours from the time of the request."

I noticed on their website that their business hours for saturday were 9-3 so I decided to give them a call in hopes to resolve this issue sooner, I got representative on the phone right away and after suppliong him with all needed information he informed me that obviously wrong order was assigned to my label but according to him company doesnt have exchange program so in order for me to get part that I ordered and paid for I would need to place a new order and pay for it again along with shipping fees again(with no guarantee that I will get part that I order, obviously) and then have to wait for their warehouse to contact me about returning the wrong part that was sent to me and that I would have to pay for return shipping fees even though error was made by their company but I would get the credit back for the part that I ordered, minus shipping fees,6-10days after they receive it.Desired Settlement: Im very disappointed in service of this company, I was treated very poorly when I attempted to resolve mistake made on their part. They def. could use someone looking over their company policy and possibly refreshing some basic customer service skills not to mention training employees to ship appropriate items, in the meantime I would like to get part that I ordered and was charged for but never received. I dont want to have any additional expenses for that order, I would be happy to return wrong part that was sent to me, however I dont want to pay for shipping and handling as it was not my fault in any way form or shape,I already paid shipping fees for order that I never receive. Due to poor service(and Im being very generous with description) of this company I dont feel comfortable shipping this item without some form of tracking so Im requesting them to provide me with signature required prepaid shipping service for my original order as well as order that I need to return to them.

Business

Response:

No, we do not have an exchange program, however we do not re-charge shipping on

replacement orders. That is a misconception.

The order was refunded in full. You can discard the [redacted] that you received. We

do not want the erroneous part back, therefore we will not be sending a shipping label to return the part.

Thank You

Review: they sent me a tracking number for three of the products I ordered but I just received two, and the packing slip specify only two items. I contacted them to refer this issue and they sent me a return product form but I can't return anything because I didn't receivedDesired Settlement: I want the product I ordered

Business

Response:

The rotors shipped separately. We informed the customer of this fact in ticket [redacted]They were shipped UPS [redacted] and delivered.

It is an absolutely horrible and untrustworthy company. They shipped us the wrong part,
my husband had ordered a passenger side outer mirror and they shipped us a driver side mirror and then refused to exchange it so we had to buy the correct part. They charged us for shipping the wrong part as well as the correct part and then charged us a restocking fee as well. My husband was on hold for a very long time trying to get customer service which in the end did nothing for us. In the end it cost us two shipping fees from Parts Geek and then another $13 to ship the wrong part back, so we paid about an extra $30 for back and forth shipping. We would have done better buying it elsewhere.
They do not are about their mistakes and the customer is dunned for them.

Review: Ordered an auto part. Didn't get it. Got charged for it. Customer Service won't respond to emails or answer phone.Desired Settlement: The business should refund my money for order [redacted]. Then they should be shut down permanently.

Business

Response:

Customer

Service is not available via phone. The Customer Service page of our website ([redacted] has a support ticket

system at the top of the page. Under “how do I contact you”, it also states to

fill out a support ticket. Mr. [redacted] notified us through our customer service

ticket support system. The communication between Mr. [redacted] and us are as follows:

We currently have UPS doing an investigation on Mr. [redacted]’s

package. It

will start with a seven day tracer to see if they can locate where the package

was delivered. If they cannot trace the package they will start paperwork to

file and complete the claim. Claims take approximately 30 days to settle. We

are not responsible for replacing any lost orders while the claim is

processing. All replacement parts will have to be reordered until the claim is

settled. Once the claim is settled a refund will be issued back to the credit

card for the missing order.

Review: I ordered 2 spring shackles and 2 shackle brackets on 2/25/14. I received 1 shackle on 3/3/14. Only reply I got when I would attempt to contact them was they asked if box was open I said no. Then they said it was warehouse issue on 3/7/14. They have not replied to my repeated attempts to find out what is going on since 3/7/14.Desired Settlement: either the parts very soon or a refund.

Business

Response:

Mr. [redacted] was refunded $51.30 for the missing part on 03/17/2014. $42.35 for the part and $8.95 in shipping charges. We apologize for the inconvenience. Please allow 3-5 days for refund to appear on the statement.

Review: I ordered a refurbished wheel/rim from this company and never received...every time I call I don't get an answer and I also emailed several times with no response...at this point I just want my money back......I have ordered from here before and got my part quickly so this time I really don't know what the problem could be...it has been over 3 weeks and I still haven't received my part...Desired Settlement: I would like my part that I ordered...if not I just want my money returned to my bank card

Business

Response:

Unfortunately, we are not showing any records of a recent order being placed with us based on the credentials provided by [redacted] with her name and email address that she has provided. If [redacted] can provide an invoice number 11-[redacted] and/or an email address she used at the time of this order, we can investigate further. Thank you

Review: I bought two auto parts from this company. I provided them with the make and model ). The parts I received from them don't fit this make and model. I tried to contact them but they wouldn't respond.Desired Settlement: shipping the parts back to the company on their expense and getting the right parts. If they don't have the parts, I want my money back.

Business

Response:

According to our records, we shipped the part numbers ordered. What were the part numbers received?

The return information was e-mailed to [redacted] on 8/11/14

Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:

RMA# [redacted]

Attn: ReturnsHow to return your part:

All parts must be returned in their original box and in resellable condition.

Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed

Make sure you properly package your return. We are not responsible for items damaged in transit.

You are responsible for all return shipping charges.

You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds:

Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: The car part that I ordered online arrived damaged. The company did not reimburse me for the cost of shipping the defective part back to them, charged me a 15% restocking fee (for a defective part?), and did not issue the refund in the time that their email stated it would be issued. To date, I STILL have NOT received my refund. This business appears shady in its practices, and I would like for other potential customers to be aware of the risks associated with doing business with them.Desired Settlement: While I will not do business with this company again, I would like to have the refund that I am due of $65.99, even though the company took 15% to restock a defective part, and also did not reimburse my return shipping cost. It is unjust for me to have to pay to send back a defective part, when I already paid shipping to have it delivered to me, and I could not use it, because it was defective. Additionally, it is unjustifiable to have me pay to restock a part that can not be used by anyone.

Business

Response:

We apologize for the error in the refund. Mrs. Taylor credit card was refunded $65.99 on 08/15/2015 and $20.59 on 08/28/2015 for a total refund of $86.58.

I order a part for a truck and they mailed me a part for a sedan different brand. I tried to call several times and was always on hold for at least 15 mins, then once the rep answer call they are so rude. I was able to return the part and was charge a re-stoking part when it was their mistake and its clearly on their website they wont charge unless its not their mistake. Horrible service, I would skip the company and not order from them.

Review: I ordered some parts from Parts Geek, they arrived damaged. The parts were refused and [redacted] sent them back to sender. All I wanted was the parts that I had ordered sent to me undamaged. Well, you can't talk to anyone on there telephone number listed so the only correspondence is with email, which in itself is ridiculous. So I receive an email stating that I will be issued a refund within 30 days minus the shipping fees that I paid and the restocking fees that apply. This whole situation is crazy and extremely poor customer service. I still do not have the parts that I need and now I am losing money for nothing, no fault of my own. I just don't understand how you can do business in such a manner, this was my first experience with Parts Geek and definitely my last.Desired Settlement: I did nothing wrong. I should either get the parts that I ordered or a full 100% refund.

Business

Response:

Mrs. [redacted] was refunded $81.65 on 03/24/2014. Mrs. [redacted] contacted us regarding the balance of $10.95 on her order and we are in the process of refunded her the balance of $10.95 from her order. Please allow 3-5 days for the remaining refund to appear on her statement. We apologize for any inconvenience this may have caused.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Hello,I also sent an email on March 21 stating that we were finally in contact with [redacted] in customer service and he said we would be refunded 100%. I have received credit for the damaged items on my account. I am still waiting for the refund of shipping charges.

Review: I purchased a product online. Received the package and returned it unopened. It has been over 2 months since the return and the money has not been refunded back to me. I have submitted multiple support tickets and now the automated screen is telling me I have used up my maximum amounts of tickets. I am tired of having the run around with this company. There is no phone number which is so unprofessional. The phone number listed is to a different business.Desired Settlement: To refund the full amount with no restocking fee taken out.

Business

Response:

The return tracking number of [redacted], doesn't show that it was delivered to us.Tracking Number: [redacted] Expected Delivery Day: Monday, July 7, 2014 Postal Product:Package Services Features:InsuredJune 30, 2014 , 6:17 pm Departed Post Office [redacted] Your item has left our acceptance facility and is in transit to a sorting facility on June 30, 2014 at 6:17 pm in [redacted]. June 30, 2014 , 4:55 pm Acceptance [redacted] It shows that it was shipped out on June 30th, but shows no movement except to say that it departed the Post Office on June 30th. There are no updated scans from [redacted] It doesn't even show delivered to us. As the shipper of the package, and since you insured it, I would follow up with the Post Office and find out what they did with your shipment. It looks lost in transit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Paid for items that were not received. Reference order number [redacted] was told items shipped but they did not. One box was sent and all items could not have fit in one box. I call and I'm left on hold and then phone just hangs up. Order was over $231 items received two rotors and belt which cost about $40 total.Had a picking slip in box that was shipped number [redacted].Desired Settlement: I would just like to receive the items that I paid for!

Review: Purchased part on line, payed fully never received item?I contacted them by phone which they hang up as soon as you ask for help receiving a credit or refund. They indicate on the website to send a support ticket which I have done 11 eleven times with no response ,as per the instructions I give all the info pertaining to the transaction ,they then send you a response someone will contact you in 24-48 hours , what a joke. No Response.Desired Settlement: Full refund

Business

Response:

MR. [redacted] credit card was refunded in full $81.48 on 01/31/14 and $8.95 on 02/06/2014. Please allow 3-5 days for the credit to appear on your statement. Thank you

Review: I ordered a part online through them on 1/19/2105 5:07pm and contacted them within hours that I did not need the part after all and would like to cancel. I learned that they will not cancel orders no matter what, even though my product had not been shipped. I emailed them and they give me this response, which I find absurd "The reason we can't cancel order is within minutes of the order being placed the part is boxed up and put onto a pallet to be picked up by one of the carriers. They pick up the pallets every 30 minutes to an hour as we have that many parts going out daily, "

Basically they told me to refuse the package as an alternate to them cancelling it. So I decide to do what they told me to hoping to get my money back when I return the part. After a week of waiting and my money being tied up, I emailed them many times after I saw that they received it. They respond basically telling me that it would take time to process and inspect the item then issue the refund. I told them they did not need to inspect as the box was never opened and refused through the post office. They basically tell me it may take up to 30 days for a refund. Angry at this point I contact my bank and file a complaint to try to recoup my money.

They issue me a temp credit of $48.25 and are investigating currently. I suddenly start receiving emails pertaining to my refund, I assume [redacted] got them moving. Finally they inform me my refund will be issued in 3-5 days and there will be a 15% restocking fee. I responded telling them I would not be paying the fee as I tried to cancel the order prior to it shipping and they refused to do so. I was completely unaware they would charge a restocking fee as I saw nowhere on their website such a note, I rather found out when I noticed in small type at the bottom of my last email that they charge 15% restocking fee. They force the part on consumer then charge them a fee, This a blatant scam in my eyes. I see now many complaints have been filed.Desired Settlement: I would like my complete refund of $48.25 and I would like the business to post in some form of large print on their site that they will charge a 15% restocking fee and that they do not accept cancellation orders, perhaps they should have a checkbox acknowledging that, so their customer is aware of this practice prior to ordering. As I was unaware of either until it was too late. I feel they purposely deceive the consumer to make money off their crooked return policy.

Business

Response:

Our cancellation policy is on our Customer Service page:Can I Cancel My Order?We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed. Order Confirmation once the order is placed:Dear [redacted]Thank you for ordering from Parts Geek! We began processing your order as soon as you placed it. For this reason, orders cannot be changed or cancelled once they are placed. At this time, your order is pending subject to credit approval and inventory availability. You will receive a Sales Invoice once your order has been assembled and packaged. If you do not receive a Sales Invoice within 24 hours, please contact us via EMAIL.'Order Invoice:Dear [redacted],Thank you for ordering from Parts Geek! We are pleased to inform you that your payment has been confirmed and your order is now in the processing status. As soon as your order has been released for shipment, you will receive an e-mail confirming shipment. This usually takes 1-2 business days. In the event that any part of your order is temporarily out of stock, we will ship the portion of the order that is immediately available for shipment and will refund you for the part that is not available. You will receive a separate out of stock confirmation e-mail. Please be aware that it is not possible to change or cancel your order. The order was placed online on Monday, January 19, 2015 @ 7:06PM. We are closed @ 7:06PM. Our business hours are listed on our Customer Service page: Mon-Fri: 9am-6pm EST.The order was approved and the credit card charged @ 7:07PM. We received ticket[redacted]on Tuesday, January 20, 2015 @ 12:41PM.Tue, Jan 20 2015 12:41pm: I ordered a part from you before noticing you do not cancel orders. I do not need the part and would like to cancel or return it. I find it silly that I would have to wait for the part to come then return it as it is wasting time and money when it hasnt even shipped yet. Please let me know how to get a refund ASAP and if we can do this without wasting resources and time. I would like to order from you in the future but find this policy is silly and may deter me from using you in the future if that is the case. The package was shipped via [redacted] on January 20, 2015 and packed for shipment @ 12:03PM. It was too late to cancel the order, even if we could. As indicated on our website, a 15% restocking fee is charged on all returns that are not a direct result of our error. Will I have to pay a restocking fee?If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason. ?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:You are deliberately misleading customers and not offering cancellation simply for the fact of collecting a restocking fee. I have researched and see the [redacted] is investigating you on several other issues regarding your schemes. I have also filed a claim with them to make sure your cons are brought to an end. I will NEVER do business with you again and surely will spread the word of your dishonest practices, Hope it was worth the $10 you coward thieves!

Regards,

I ordered approximately $500.00 worth of auto parts from this company and then I looked at their reviews which were not positive. I tried within minutes to cancel the order with no success. It is nearly impossible to speak with a representative via telephone. They do not answer the phone. When I tried to return the core items they would not give me a return authorization for the entire order but rather one item in the order and when I finally got that straightened out and sent the items back they would not refund approximately $300.00 worth of core charges.
This company does not deal in good faith and cannot be trusted.

Ordered a tailgate from this company. It arrived damaged, and I refused it. Shipper took it back and I called and (with great difficulty getting through) ordered the replacement, and although the shipping for the replacement was free they tried to charge me more for the part. When it arrived it turned out to be the EXACT same part with, of course, the same damage. These people are crooks. Pure and simple.

Review: My wife, Dana Clifford, ordered a part for my 2014 Suburban LT. She wanted to replace the Gold Chevy Bowtie emblems with the Black Chevy Bowtie emblems. She ordered the part for the 2014 Chevrolet Suburban (clearly stated on their website). They sent the part for a 2010 to 2012 Chevrolet Suburban (clearly stated on the package). When I went to send it back, they said I had to pay for shipping regardless of who was at fault (clearly Parts Geek was at fault)....but that is WRONG. They misrepresented the product on the website, which I purchased and sent me one that was never going to fit. THIS IS BAD BUSINESS. Then they asked for my VIN and said my car was a Chevrolet Suburban LTZ...it is NOT an LTZ, it is an LT and regardless they sent a part for the wrong year vehicle. Terrible customer service ensued and now I'm stuck paying $25 to ship a part back that should have NEVER BEEN ADVERTISED for my vehicle. These people are crooks.Desired Settlement: I would like them to either pay for the return shipping or refund my shipping if I have to pay for it.

Business

Response:

Mr. Clifford,We are e-mailing a pre-paid shipping label to [email protected] to return the incorrect part. I have reviewed ticket # 232357765 and have reprimanded the agent responsible. I apologize; the issue should have ended immediately and a label sent once you stated that you received a part for a 2012. Again, I apologize.

Consumer

Response:

Review: 10636803

I am rejecting this response because: The only reason I'm rejecting is because due to their return policy I wanted to make sure I got their product returned back in a timely matter so I would get a refund so I already shipped it UPS Parcel mail for $12.89 cents. I'm looking to get reimbursed for that amount instead of a prepaid shipping label like they suggested.

Regards,

Jared Clifford

Business

Response:

We are in New Jersey. The returns warehouse is in Exeter, PA. We do not make note of return shipping costs on returns. We discard the boxes.I will refund the $12.00, however, I would advise in the future that you retain your register receipts and not ship anything back to any company using USPS Parcel Post. I would also advise obtaining a tracking number. You have no idea how many USPS orders get lost, damaged or mis-delivered. USPS will not honor any claims without a register receipt or a tracking number. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10636803, and find that this resolution is satisfactory to me.

Regards,

Jared Clifford

Review: Ordered a pipe & muffler for my car, but it was not like the part in the picture on line. The pipe did not have the muffler at the back end. I emailed the customer service line to return it.

I was asked to email VIN & part number to them. 2 times. each email tkaes 48 hours for a response, so this has been going on for 3 weeks.

I went on line for the phone number, after waiting 20 min I was asked for the smae information that I emailed & when I told the person this they hung up.

Now the company wants a picture of the part to see if it matches the online photo. So it will be another 48 hours at least before I get a respone.

They have given me a Return number, but not a paid return shipping label.Desired Settlement: I want a refund & free return shipping.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.

Business

Response:

A prepaid shipping label was emailed to Mr. [redacted] on 09/30/2013 via [redacted] tracking number [redacted] Once Mr. [redacted] uses the prepaid shipping label to return the parts and the returned parts are received, Mr. [redacted] will be issued a refund. Thank you.