Parts Geek

Review: I bought a bumper flare for my truck but the part was of wrong size and I want to return it . Lodged complaint 3 times but did not get any response from them and It's almost three weeks I haven't heard from them.Desired Settlement: I want parts geek to refund my money back to my credit card. $33.00

Business

Response:

We have repeatedly responded to your tickets, however you entered your e-mail address as a website. E-mail addresses do not have www. in front of them. Name:Email:Your RMA number and return instructions are listed below. Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS: RMA# [redacted] To: PARTS GEEK, [redacted]

[redacted] How to return your part: All parts must be returned in their original box and in resellable condition. Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit. You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: On December 1, 2014, Parts Geek sent two headlamp assemblies for my 1998 [redacted] to my mechanic for installation. They arrived broken during shipping. We contacted Parts Geek and they said to return them right away. [redacted] said it was the fault of Parts Geek since they were not packed correctly. Parts Geek sent us confirmation on January 9, 2015 via email saying that they received the parts would issue a refund in 2-4 days. When I emailed them to follow up with the refund this week, they sent another email saying they are setting up an RMA to process the return.

Since they already received the damaged items, there is no RMA to be processed NOW, it's already been processed over a month ago. They don 't answer their phones and I suspect they are not going to refund my money at this point.Desired Settlement: I would like my debit card to be credited the full amount $1950.

Business

Response:

The parts were refunded on 2/2/15 in the amount of $1501.46. A credit approval invoice was e-mailed to [redacted]

Review: On 10/7/2015 I place an order for a [redacted] and harmonic [redacted] I received confirmation of the order of both parts with the same tracking number. I thought it was odd but thought they were shipping in the same box. I received shipment on Thursday 10/15 but only had [redacted] Friday morning called waited on hold for 1hr before agent answered who then hung up the phone. I submitted a ticket for a response as of 11:30 10/19/15 no response called back several times on Friday after holding each time for 30 min recording comes on then disconnect the call. Called on Monday morning 10/19 agent said should have response by end of day. I said not acceptable would like to speak to supervisor. Agent said hold on and then hung up the phone. Now my number is blocked when I try to call back get recording not accepting calls.Desired Settlement: I would like to have my [redacted] that I paid for overnight to me.

Business

Response:

Customer Service is not available via phone. Our warehouse is in [redacted] We are in [redacted] We have to contact the warehouse in [redacted] which is 3 hours behind us. We are awaiting a response from our warehouse and will take care of the issue once we receive a response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The response was copied from the previous response that was given on 10/20. On 10/20 the company advised they were checking with the warehouse and would give a response. To date I haven't heard anything from the company. My phone has been blocked where I cant talk to anyone from the company. My part geek sales agent gave me a phone number where he could be contacted with problems that doesn't work. It seems they have no intention of giving me what I've paid for. I've given the company my money why cant they supply me with the product.

Regards,

Business

Response:

We cannot block phone numbers in our call center.According to the tracking number for the [redacted], it was returned to sender. "Delivery refused - Unable to deliver shipment - Returning to shipper"The [redacted]r will be refunded ASAP. Thank You

Ordered Parts, never received them. Their policy on this is that you can take it up with the shipper and be out of pocket in the mean time. I doubt they ever even shipped the parts.

They did not guarantee their parts and made it all but impossible to return a power steering core for credit, they switch identity codes on their return ticket at least five times. I gave up and through it in the trash.

Review: I purchased a [redacted] Hose Set on 12MAR14. A deduction from my checking for $37.30 was taken out on 13MAR14. Shipping policy states 3-7 days for ground delivery. Partsgeek website shows that my product was shipped on 18APR14 with [redacted] tracking number [redacted]. Checking [redacted] for this tracking number the [redacted] website has no record of it. It is now 1APR14 and I have not received the car part I ordered. I have submitted two complaints to Partsgeek.com and have not had any response. I have called numerous times in an attempt to resolve the issue, but no one answers the phone.Desired Settlement: I want to be refunded my $37.30 for the part I never received.

Business

Response:

Please see attached letter regarding this complaint. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I asked to be refunded because I bought the part from a different business. Because PartsGeek.com shipped the part I originally ordered, I now have two of the same part. I now have to go through the trouble of returning the part to PartsGeek because they did not pay attention to my response that I wanted a refund and did not want the product shipped to me. I am not willing to take a partial refund. I want a full refund.

Regards,

Business

Response:

Mr[redacted] was credited in full $37.30 on 04/21/2014 for his order. Please allow 3-5 days for the refund to appear on his statement. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They sent the wrong part , I returned it they never sent the correct part or returned my money after months of me trying to talk with a person , never received a call or an email other than automated responses never could reach a person ever.

same message over and over

Robert

Your reply to support request #[redacted] has been noted. A representative will follow-up with you as soon as possible. You will receive a response from us during normal business hours 9AM-5PM EST Monday-Friday. Responses generally take between 24-48 hours from the time of the request.

Thank You

Returns DepartmenDesired Settlement: just want my money back including the cost of shipping their wrong part back.

Business

Response:

Mr. [redacted] was refunded in the amount of $30.43 for the order. He should have an itemized credit invoice in his e-mail ([redacted]). I would advise that Mr. [redacted] add our e-mail address to his address book in order to receive our correspondence in his Inbox. It is apparent from the commentary in the complaint that Mr. [redacted] has not been receiving our correspondence.

Mr. [redacted] did not pay return shipping expenses. We sent Mr. [redacted] a prepaid call tag ([redacted]

This case is closed. The customer has been refunded in full.

?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They just deposited in my account 5/2/14 with no itemized bill thank you for your help.

Regards,

Review: On 4/29/14 I purchased from partsgeek a transfer case module for 130.35 with a additional charge of 222.22 for a core deposit. I mailed the transfer case module back to them 5/5/14 and it arrived to their factory in San Bernandino,Ca. on 5/10/14 acording to my tracking number from [redacted]. Included with my return was my return address and my cell phone number in case their was a problem. On 5/14/14 I contacted parts return that it usually takes 2 weeks for a refund. 5/14/14 I contacted tem again and received a reply saying they needed the tracking# which I sent them. My next contact with them was 5/31/14 giving me a return attorization number . At this point I realized that I did not have this when I returned the part but any relieable business would have contacted me or sent back my part or called. The factory keeps my part without contacting someone. They have to keep a inventory since I already contacted them.another request was filled on 6/4/14 they replied back that this ticket does not require a response to remain closed. On 6/9/14 I requested a supervisor to call and also put in another request to correct this problem. I think that someone by know should have contacted me. This module was returned to their factory and someone did not do their job to record it at my expense.Desired Settlement: My desire is to have a refund of 222.22 that I have coming for my core deposit.

Consumer

Response:

Please close this complaint, I have received my refund this morning.

Review: I used this company to buy a part for a customers vehicle. When the part was received it was incorrect for the truck. After much of my personal time spent researching what was wrong (because they wouldn't) it was determined that the rebuilder has a flaw in the catalog. I did in fact order by application the correct part for the truck. Since it was not my fault that [redacted] sent me the wrong part I feel that it is unreasonable that I should be financially responsible for shipping it back to them at a cost out of my pocket of $47.99. I know nothing is going to happen because they do have a policy that says that they do not pay return shipping. I would be fine with that if I had ordered the wrong part but I didn't & that is what has me upset. I am out $50.00 and my customers truck is still not fixed.Desired Settlement: I think it would be reasonable for [redacted] to reimburse me the shipping cost since it was not my fault that they have an incorrect catalog.

Business

Response:

The shipping charges in the amount of $47.99 have been applied to the [redacted] card ending in [redacted]. We apologize that [redacted] had a catalog error and for the subsequent trouble that you had to go through.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered an A/C condenser for my [redacted] truck and it was not the OEM part that I wanted. I decided to return it and later ordered the OEM part from PartsGeek. I boxed up the first order and went to the Post Office to mail it. They gave me a tracking # receipt that I checked a few days later and the Returns Dept. received this according to the tracking info that I checked online. A week went by and I had heard nothing about any refund although I was expecting about $60 back. With PartsGeek the consumer has to pay their own return shipping and be charged a 15% restocking fee. The part I ordered cost $71.63 with shipping. After contacting PartsGeek by email since talking to someone is almost impossible, they said I had to provide the tracking # from USPS to prove I mailed this. Since I checked the tracking online, USPS said the package was delivered to Returns Dept. in San Bernardino, CA. I contacted the Returns Dept. and they said they never received the package. I no longer had the tracking # and it was my fault I did not certify this package. Now I am out of luck and due to the terrible customer support at PartsGeek, I will NEVER do business with them again.Desired Settlement: At least a check for $60. and an apology for such poor customer service.

Business

Response:

Mr. [redacted],I have read the correspondence on ticket [redacted] and I must say that it appalling at best. I sincerely apologize that our agent did not properly assist you as he had been trained. There is absolutely no excuse for laziness and the agent has been formally written up. I can assure you that this is not the level of Customer Service that I expect from my employees and that this will NOT happen again. I put in a formal trace request at the warehouse myself. I should be hearing something back shortly. It is a million square foot facility. Sometimes packages get delivered to another suite or the front office instead of the warehouse. You will get your refund.Again, I sincerely apologize.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hi, I purchased a vehicle part from Partgeeks.com for my 97 Rav4 vehicle. The part came but doesn't fit as advertised. Please check out this link for detail [redacted]. In case Partsgeek update their website, I have a screen print of what they had. Anyway, the ads didn't mention whether the part is for a 2 doors or 4 doors vehicle so I purchased it without knowing there were a 2 doors of this type of vehicle. I'm asking partsgeek for a full refund and send me a return prepaid postal slip but they refused.Desired Settlement: Full refund with return prepaid postal because I don't feel that I'm at fault.

Business

Response:

Our data and listings come directly from the manufacturer. We do not have permission to change any listings without approval. We have an inquiry in with Bosal. We will e-mail a pre-paid shipping label to [redacted] in the meantime.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory with contingency on a full refund.

I'd shipped back the wrong item [redacted]

Regards,

Review: ordered many BRAND NAME parts on 10/24 for a total of 449.65. Not only were the parts recieved rusted and the rubber pieces dried out they were also knock off parts in the name brand box. Normally the name brand has stamped into the manufacturer name and a serial number. You can view this on MOOGs websote as this was the main brand I ordered. The parts recieved did not have theses marking. I took them to my mechanic to verify and he said they were knock off and bad quality. Not what I paid for. I immediatley just wanted to send the parts back and ge a refund. After several weeks of contacting parts geek through email with no responses I finally got them to send me an rma number for return. I felt it was still unacceptable that I would need to pay for return shipping on parts that were not delivered as described. I continued calling into parts geek and emailing. I finally got a response from someone on the phone after randomnly dialing extension numbers. He said that he would email me a pre paid label for fed ex to return the parts in. I boxed up all items and took to fed ex nearly 2 months had gone by. Parts geek recieved the parts back but only issued me a credit for the amount of $239.30 on 12/7. I have recieved no statements back from parts geek only what I can see on my credit card. I again starrted to call and email parts geek. They never answer the phone or return any messeges. They respond to the emails 2 to 4 days later. In every email I have asked for a phone call to explain everything and they refuse to give one. They are saying they cannot issue the other half of credit because I was supoosed to send parts to 2 different warehouses in california and NY. I was not told this on the phone nor was I given multiple return address labels. Only one label was given to me and I returned all parts to them. I have photos of parts copies of all emails letters from a part store and mechanic showing quality and also the info from moog.Desired Settlement: I want the other $209.75 that is owed to me. Parts geek now has all parts in their possession and my money. I need the money back with full refund. I was told to ship all parts back with the ONE label they sent to me. I have reciept showing weight of package and they have acknowledged to recieving it. They are saying that IF they locate the other parts and can send them to the other warehouse then they may issue a refund. They recieved all the parts in the same day. they should have already been located and stocked back to them. All I want is the remaining monies owed to me. Thank you

Business

Response:

[redacted] sent all of the parts to one warehouse with the pre-paid shipping label we provided for him. Not all the parts were to be returned to the same warehouse. We have found the parts 1. Bosch water pump 971802. Dorman rings 81060 qty 23. Moog BJ K80026 qty 24. Moog BJj K8607T qty 2and have sent them to the correct warehouse via UPS tracking number [redacted] Once the warehouse receives these parts and processes them, we will refund [redacted]'s credit card. We apologize for any delays this may have caused.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did what I was told to do by your company. I was sent one pre paid package and delivered everything where I was told. I show that you have recieved all the parts to the correct spot now over two weeks ago and I still have not gotten a refund or response.

Regards,

Business

Response:

A check request has been issued to be sent to [redacted] for $189.95 on 02/28/2014. Because the age of the order we are unable to credit his credit card and he will be sent a check.Thank you

Review: On June 9, 2013 I purchased a [redacted] from [redacted]com via order #[redacted] for $57.25 + a [redacted] (originally there was a [redacted] charge of $75). Within the 1 year warranty the [redacted] was defective (leaking [redacted] fluid) and as such I returned it via the [redacted].com RMA process #[redacted] shipping it on March [redacted] 2014 with [redacted] tracking number [redacted] that was delivered 3/**/2014.

On 5/**/14 I received a partial refund of $57.25, however [redacted]com is unwilling to return to me either my [redacted] or an equivalent monetary amount (originally there was a [redacted] charge of $75).

I have tried to resolve this with [redacted].com, however they refuse to provide a direct contact to work with.Desired Settlement: [redacted]com still owes me the remainder of my payment; either via returning to me a [redacted] or an equivalent monetary amount (originally there was a [redacted] charge of $75).

Business

Response:

[redacted]Mr. [redacted] you paid $57.25 for the [redacted] and $75.00 for

the [redacted]

You returned the [redacted] last year and were refunded for the

[redacted] in the amount of $75.00 on July *, 2013 after it was sent to the

manufacturer and rebuilt.

You then contacted us to return the defective [redacted]. You

were refunded for the [redacted] on May 22, 2014 in the amount of $57.25.

You have been refunded in full. We do not owe you a [redacted] charge from another company.

We do not give [redacted] back. We already refunded you for the [redacted] you returned. Your [redacted] was rebuilt and resold. If we sent you a [redacted] you'd owe us $75.00.

You purchased your new [redacted] from [redacted] You sent us a link in ticket [redacted]. [redacted] charged you a $53.00 [redacted] charge. You do not

have a [redacted] to return to [redacted] because you returned your [redacted] to us. [redacted] is not going to give you a free [redacted] charge either. It doesn’t work like that. If

your [redacted] becomes defective and you return your [redacted] to them, they will refund you the [redacted] on your purchase along with your defect, because you did not have a [redacted] to return. However, they will not refund you the [redacted] on your new purchase.

Business

Response:

We do not refund outgoing shipping charges as indicated on

our website.

The customer is responsible for the return of their own

[redacted] We do not pay customers to return their [redacted] That is what a [redacted]

deposit is. They either return it or they keep it.

We do not refund return shipping expenses for defective

products.

To reiterate, we do not owe Mr. [redacted] a [redacted]. We paid him

for his [redacted] on July ** 2013. Nor do we owe Mr. [redacted] the equivalent of a

[redacted] charge. He paid for a [redacted] he returned it for a refund. Period. We are

not going to reimburse Mr. [redacted] for a [redacted] charge that he was charged by

another company.

Review: Returning an order from Parts Geek online. Ordered 2 hood struts, was sent trunks struts. The items were incorrectly labeled in Parts Geek's warehouse. Communication with the returns department only occurs via email, many days later than original email is sent. Parts Geek's phone system is clearly set up to divert calls away from the customer service department. Any day or time, 'Higher than usual call volumes' are reported. Prompts to return to main menu are offered during hold times, and calls are disconnected after 10-12 minutes with no contact to any operator.

Following emails to returns department, was told to ship my item back for refund, and that no shipping refund was available. Currently demanding a refund of full price of the items sent in error, in addition to original shipping fees to cover return shipping cost. Company error should not be the responsibility of the consumer. If it was possible to reach customer service and have a conversation about this, it may be possible to resolve. With email-only returns & customer service that denies company error and assumes no responsibility, reporting to Revdex.com and demanding action is the only option.Desired Settlement: Full refund of purchased items and original outgoing shipping charges.

Business

Response:

Customer Service is not available via phone as indicated on our website. A pre-paid shipping label was e-mailed to [redacted] to return the parts. ?

Review: I ordered a car part that their system said had several in stock at the time of order. As soon as the order was placed we get an email stating they have charged my credit card for the order (even though it has not been shipped yet), unusual but ok. I then get an email from customer service saying they had to cancel the order because they were out of stock, disappointing but ok. I then get an automated email saying they had refunded only part of order total with an excuse at the top of the email saying that it was a restocking charge, which is unacceptable for obvious ethical reasons since a) it was their systems mistake and b) the order never left their warehouse. I emailed customer service about the order complaining that I should be refunded the full amount of the order but got nothing but a series of copy and pasted emails that had nothing to do with my request. I finally got an email from someone with a name ([redacted]) after threatening to post a bad review online about their company, he then said he tried to call me about it, but I received no phone calls or voicemail messages and the number I gave them in the order was my cell phone. I mentioned this to him and they continued to be evasive and not call and not resolve the issue and not offer any explanation whatsoever.Desired Settlement: They refund the full amount as requested. No one should ever earn 8% off an order that was never fulfilled because of an "mistake" in their system.

Business

Response:

We didn't charge a restocking fee on the out of stock part. The coupon code [redacted] was used on the order, which is a $15.00 off an order of $300.00.When the system credited the control arm, it deducted half of the [redacted] coupon in the amount of $7.50.The control arm, which was advertised as $103.10, only cost $95.60 with the discount. The manifold which was advertised as $277.37, only cost $269.87 with the discount. The grand total of the invoice was $365.47 ($269.87 + $95.60).We refunded the $95.60. The outstanding balance is $269.87, which is the manifold. The credit is correct. ?

Review: I returned a defective product to Partsgeek in early March. The item, for which Partsgeek issued an RMA Number and agreed to accept as defective and issue a refund, was received at their facility on March 24, 2014. On March 27, 2014 I received the following email: Dear [redacted] This is to inform you that your credit was processed today. Invoice Number: [redacted] Restocking Fee: -$0.00 Sales Tax: $0.00 Parts: $118.98 Total Credit: $118.98 A 15% restocking fee, if applicable, is charged on all returns that are returned for any reason other than a definite error on our part. You will see the credit post to the credit or debit card you used to place the order in 3-4 business days. This is beyond our control. We are constantly striving to provide our customers with the best possible service. We hope that your shopping experience has been an enjoyable one! If there is anything we can do to improve your experience please let us know. Customer Service [redacted] To date, I have not received a credit to my credit card account. I have sent multiple follow up emails and have been told that it takes 3-5 business days to process. When I have inquired as to the account number that they refunded to and the transaction number, I have received generic responses with little to no information. I have made multiple attempts to contact them through their 800 number, but it is futile. After a 30 minute hold, the phone system disconnects me. At this point I feel that this company does not intent to honor its agreement to refund my money. On top of that, they have the product that I returned as defective.Desired Settlement: I have lost all confidence in this entity and am not sure that I can order from them again, including re-ordering the part that I returned as defective. I would like to receive my refund via certified/cashier's check. Anything less than that is unacceptable.

Review: On 4-3-2014 I ordered an ignition switch for my 1998 [redacted] For 156.95. When the part arrived on April 10, it was the wrong part. I opened a customer service ticket and never heard anything. I opened so many customer complaint forms it told me I had to many open and I wasn't allow to open any more. So after I called every extension in their company and left every about of 50 voice mails. I did get a response from mike. Who after an hour of trying finally got the return label for the wrong part they shipped. A label which they said they sent a week ago via email. Which they didn't . I returned it on Friday the 18th. I tracked it through ups tracker and it was received on Monday April 21. I never heard anything from them so, On April 24 I started calling random numbers and leaving messages and once again no response. When I did talk to [redacted] on Friday 18th it took over an hour from them to figure out how to send a return label. So after the mess up with the part and all the headaches from phone calls and emails. [redacted] ask how he could keep me as a customer and I said you can't. He went so far as to give multi points of contact for him personally to handle any future issue. And so April 24 I tried to get him to resolve the fact I hadn't received my refund again leaving several messages and emails. To which I Get a response from mike saying we assigned you a call tag why didn't you use it. To which I replied I have idea what that is or I would have used. this is hands down the worse service ever and on their web page it said we pride ourself with having the best customer service on the internet and I feel their statement on their website is false and misleading. I feel it is false advertisement and they said be forced to remove it. Other consumers should never have to be exposed to this type of trickery treatment from anyone.Desired Settlement: All I have wanted from the moment I received the wrong part was to return it and get my money back. It will soon be a month of dealing with this and the money I thought I'd save by using their service has been lost three hundred time over for all of my time they have wasted on dealing with their mistake. I'd simply like my money back and to see them have to remove the misleading statement , that is completely false in reference to them having the best customer service in the web.

Business

Response:

This case is closed on our end. Mr. Austin has been refunded in full. Rejecting the responses is redundant at this point.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought some auto parts a month ago and they were not delivered. The package they shipped was damaged. UPS noticed this while the package was in the possession and returned it to Parts Geek. I did not receive the package. Despite have a UPS tracking number ([redacted]) proving that 1) the package was damaged in shipment, 2) I, their customer, did not receive the package and 3) They have received the returned package, Parts geek will not acknowledge this and will not provide a refund. The amount that should be refunded is $223.

They only reply that they have not been able to establish contact with their sub-vendor / Warehouse. The standard e-mail reply to my inquiries is "We have sent and e-mail to the warehouse and are awaiting a reply". They have been "trying" to make contact with the warehouse for the last 3 weeks. It is impossible to make phone contact with Parts Geek. I have tried on numerous occasions in the last 3 week.

I really need some help getting a refund. The internet is replete with complaints against Parts Geek for their incredibly inept return process. Can you please help?Desired Settlement: I just want a refund so I can buy the parts somewhere else.

Business

Response:

The order was placed June 15th and shipped June 16th.According to UPS tracking number [redacted] , the package was damaged on June 20th and returned to sender. It was received back in our warehouse on June 26th and refunded 10 business days later on July 11, 2014. We receive hundreds of returns, refused packages, damages, cores, defects, incorrect parts etc... per day. They are processed in the order they are received. With all due respect, we can't just stop our entire operation to find one package. It doesn't work like that. Yes, we had to contact our warehouse in Illinois. Our New Jersey location is a call center and the package was not delivered to New Jersey.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I accept the resolution to this complaint. After the complaint was filed, and you contacted the business (Also a Visa dispute filed), they did refund the purchase. They still have a poor system for dealing with this type of issue but in my case the issue is resolved.Thanks you for your assistance in this matter.

Regards,

Review: I ordered a part listed as New and it came in a beat up plain brown box. Inside was a return slip from the last customer that returned this so called new part as defective. No factory packaging just a loose part with grease and scratches on it. I have been waiting for a week for [redacted] to give me a Return code. The part was advertised and sold as new and [redacted] knowingly sold me a used part that had been returned as defective by someone else.Desired Settlement: I would like a full refund and if they want the part returned they can send a postage paid box so I don't have to pay the shipping.

Business

Response:

We e-mailed a pre-paid shipping label ([redacted] tracking [redacted]) to [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Over a month ago I ordered 3 items from this company - 2 small car exhaust items and a muffler. They shipped the 2 small items in a single 13oz box via USPS but the mufller, likely about 15lbs, was not shipped. Inside the 13oz box that was delivered, stuck to the back of paperwork, was a packing label for the second shipment, ie. the muffler, but it was never shipped... nor is there evidence that USPS ever received this item from the shipper. The muffler was not part of the shipment referenced by the USPS tracking number that PartsGeek provided.... clearly a muffler would not fit in the small 13oz box.

PartsGeek will not permit you to speak to a person, everything is handled via email

I have gone through their process of emails and their Customer Service offered a refund to me, via email, after they investigated this matter. When the refund had not posted after a month, I emailed them again. The response received starts this process all over again with their rep saying that the shipment was delivered by USPS. I again reiterated that we have already gone through this and that the single box that was delivered was only 13 oz and could not, and did not, contain the muffler and thus only part of my order had been shipped and delivered. Indeed the email chain between us was entitled, : "Only part of order delivered"

USPS made it clear that had there been another part of the shipment, it would have its own tracking number - PartsGeek only has one USPS tracking number for my order.

I have the original box that was delivered by USPS along with its labels, packing slip and I also saved the additional packing label that was apparently `intended for the muffler that was never shipped.

They are clearly using delaying tactics to avoid doing the right thing. This could all be easily cleared up if they would permit a person to person conversation - but that is not their policy.

They offered me a refund but seem intent to avoid providing it.Desired Settlement: All that I am asking, and indeed was offered by PartsGeek via email on 7/14/14, is a refund for the muffler and its associated shipping fees.

The refund was offered to me by their own Customer Service dept via email but when I inquired about why nothing had posted yet, they act as if the previous discussions never happened and simply reference the delivered 13oz box which did not contain the muffler.

Business

Response:

The muffler was refunded on August 17, 2014 in the amount of $67.95

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I see that a Credit was applied to my credit card by PartsGeek for just the amount of purchase of the Muffler part that had not been shipped to me. The credit transaction was dated 8/22/14.They did not, however, credit me for the shipping costs for the item in question and I do feel that if PartsGeek truly wanted to resolve this matter, they would credit that amount as well especially since the shipment never took place.It is a shame that PartsGeek does not provide the means to resolve such issues without involving a third party. Their email-only system clearly fails in every way.

Regards,