Patriot Properties

Fwd: complaint # [redacted] Inboxx Revdex.com of Metro Washington DCJun (days ago)---------- Forwarded message ----------From: [redacted] M [redacted] Date: Tue, Jun 9, at 2:PMSubject: RE: complaint # [redacted] To: "[email protected]" We do take any complaints received very seriouslyIn fact, all of the assertions that are made in any complaint are verified with as many sources as practicalI have reviewed [redacted] ’s complaint and the application she submittedHere are my findings: [redacted] submitted a rental application on May 19, The rental application was fully processed and the application was declined by the landlord on May 21st, The application was declined based on the type of pet, an unfavorable credit report, the rental history, and providing inaccurate/misleading information on the applicationThe rental application and or our application instructions include a number of disclosures that were readily available to [redacted] That self-employed applicants must provide two years tax returns with the application [redacted] failed to do so at the time of application However, our staff did request the needed documentation from [redacted] Who did not want to provide the documents and was quite argumentative in her dealing with our staffShe did provide unsigned tax returns that do not correlate with the income she claimed on the rental application Of course, we do require copies of signed tax returns That a photo of her pet is required with the application The photo is used to identify the breed and size of the dog [redacted] provided an initial photo that made breed identification impossibleThe second photo was no betterHowever, we were able to clearly identify her dog as a Pitt Bull based upon her online postingsObviously, clear photos were readily available to [redacted] We also had the photos’ verified by a veterinarianOur web site does clearly state Pit Bulls or any mix there - of will not be accepted The application form which [redacted] s executed states in part “I/We authorize the firm processing this application to verify any of the information from this application and to perform any necessary credit or investigation reports or inquiries in order to approve the application.” We did obtain a routine “in file” credit report from [redacted] The report was authorized by [redacted] and the content of that report does not agree with [redacted] s ‘claims The application further states” If any information is found to be or misleading, this application will be rejected.” [redacted] s rental application was at best misleading As she disclosed in the application that she had a TerrierShe actually has a Staffordshire Terrier or some mix of A Staffordshire Terriers is another name for a pit bullFurther she claimed to be self- employed earning a particular dollar amountThe application and her tax return are not in agreement[redacted] claims to have a significant real estate backgroundShe was also represented by a RealtorTherefore, she knows that the statements contained in her application as well as within the complaint are and or misleadingThe complaint has no merit and is nothing more than retaliation for her application being declinedNo one here lied, mislead or in any fashion acted in an inappropriate or unethical manner.We have recently adopted a new company policyIn short, we will no longer allow any misleading, and or malicious public comments about our firm to go without responseOur response may include a public disclosure of the true facts concerning a particular claimThese facts will include the persons full name and copies of all documents that we are legally allowed to postIf warranted, legal action for slander and or defamation may take placeAs we will take active measures to protect our good nameSincerely, David *M [redacted] CMCA AMSBroker, Licensed in VirginiaPatriot Properties, Inc[redacted] ***, Suite ***Lansdowne, VA ***###-###-#### We have updated our email address and company web siteThe new website can be found at http://patriotpropertiesinc.com

October 8, 2014The tenant leased a property from the landlord and Patriot Properties, Incmanaged the propertyThe tenant claims the services received were poor, we were nonresponsive, and that the deductions made from the security deposit were improperThe tenant leased the property for one yearThe lease was renewed for an additional yearThe only complaint received about services came at the end of the second lease periodThis complaint was part of the security deposit dispute.The complaint states we are non-responsiveThe tenant wrote to us on 9/18/at 9:PM, this email was responded to on Friday, September 19" at 10:AMOn Friday 9/20/we received another email from the tenantThis email claimed "wrongful "deductions from the security deposit and threatened court action, a complaint to Revdex.com and all available online sites unless he received a full security deposit refundThe email was responded to on Monday, September 22, The response to this email was by a supervisor who reviewed the file and all deductionsA detailed response was provided to the tenantThe tenant responded admitting to some of the damages but not othersThe email was responded to with an offer to try and settle the matterThe tenant's assertion that we are unresponsive is falseThe tenant claims the deductions made from the deposit are wrongfulAll deductions were made in accordance with the lease agreement and Virginia lawFurther, all deductions were completely avoidableThe deductions made are as follows: Weeding: The tenant failed to weed in accordance with the lease agreementThis work was performed prior to or just after the tenant took occupancy.Light Bulbs; a large number of light bulbs were either missing or burned out.Bath Tub CaulkingThe lease specifies this as a tenant responsibility.Reinstallation of the ice maker line: Tenant removed the landlords refrigerator installed his ownUpon departure tenant did not reinstall ice maker lineTenant has admitted to this in writingYet, feels he should not be responsible for the costs.Carpet Cleaning: The carpets were not professionally cleanedThis is a requirement of the lease agreementThe tenant admits to not having the carpets professionally cleaned.House cleaningThe property was left dirty and needed to be cleanedNote tenant did not receive a property perfectly cleaned upon move-inTherefore, the cost of cleaning was discounted by 50%.Costs of arranging for tenant required maintenance: This is in accordance with the lease agreementNote, the tenant was provided with a check-out guideThe check-out guide is also online and says nothing more then what was agreed to in the leaseIn closing, Patriot Properties, Incdoes not profit from security deposit deductions and provided a fair and unbiased reviewThis review is based upon a review of the many photos taken at moand move-out as well as a review of the inspection reports and all work accomplished during the lease termAlthough, we did try to settle this matter, the tenants position was that unless he received a full refund he would do all he could to harm our reputationAll of the tenant's assertions are and retaliatory in natureSincerely, David MBroker

March 6th, Dear Sir/Madame*** *** stopped in our office unannounced and without an appointmentOur staff did try to assist him, however as soon as he was told that we would not take possession of the keys, he immediately started berating our staffHe was extremely
argumentative and aggressiveAt this point I came out of my office and asked him to leaveHe failed to leave when asked and in fact argued that he would notTherefore, he was told if he did not leave we would call the sheriff and have him removedHis initial response was that he would wait for the sheriffI asked him to leave againHe remainedI then instruct the receptionist to call the sheriff's officeHe evidently thought better of staying and chose to leave, but not without causing a scene on the way out.As he was leaving one of my managers was coming back into the officeHe immediately tried to calm down *** ***My employee reports that *** stated I was discriminating against him based on his facial hair and that this should not be happening as he was a school teacherOur employee felt *** *** smelled of alcoholTo be fair,he was uncertain if the man had been drinking or notOf course, I have no idea why he made reference to employment or facial hair*** asserts that I touched himThis is an outrageous lieFortunately, the incident was witnessedIf needed the witnesses can testify to what actually occurredI do take the filing of and slanderous reports very seriouslyIf Mr.*** persists with making or publishing these defamatory and slanderous statements, I will have no choice but to to seek assistance through the courts
In closing, *** *** is neither a client nor a customer of our firmHe was inserting himself into the middle of a break lease situation of which he likely did not have all of the facts
Sincerely,David M
CMCA AMS Broker, Licensed in Virginia

*** ***
To *** We did recieve your response October 8th,2014, the response has been
Nov (days ago)
David M***
Nov (days ago)
to me
Thank you, I do appreciate the update
From: *** *** [mailto***]
Sent: Thursday, November 6, 4:PM
To: [email protected]
Subject: Complaint ID # ***

Dear Sir or Madam,
We are in receipt of the complaint [redacted] filed with
you in regards to the rental application that was submitted. This complaint is without merit and is retaliatory
in nature.
class="MsoNormal">In this situation, the [redacted] agent called our office on
two previous days before the [redacted] applied to rent a home. Patriot Properties
directed the agent to the website and explained the application policy to him
on both occasions.
They submitted an application around noon on 10/20/2014. We immediately
started processing the application and discovered that the application was not
complete. The application process requires that all adults who will be residing
in the property make application.  We
left a message for the agent. In the meantime [redacted] called the office. We
explained that we needed, her husband’s application completed, the complete
processing fee, two years of signed tax returns, two forms of identification,
and her landlords contact information. Her response was:
1.      
We will not provide the landlords contact
information.  We let her know it would be
difficult if not impossible to have the application approved without the
landlord reference, so she may want to go over that with her husband that
night.
2.      
We asked for proof of income. In accordance with
the rental application we do require two years of signed tax returns. As she is
a self-employed person.  She went on to
say she does not file taxes and her company is non -profit so they do not have
to file taxes. We told her that was not our understanding but we would call a
CPA and try to have an answer by the next day. Our understanding is that she is
required to file a tax return.
3.      
She acknowledged that we needed her husband’s
application to be completed
4.      
She acknowledged the need for the id’s per the
application.
She was told we had started processing the application, but
we would need the additional information in order to successfully complete the
processing. When we came in the next day, she had emailed that she wanted to
withdraw. Her email to withdrawal was sent at 9:42 pm on 10/21/2014. She then
proceeded to follow up with three or so emails and two phone calls. She was
upset that we would not refund the non- refundable processing fees and that we
would not destroy or return the application submitted.
The processing fees are clearly disclosed as non -refundable.
Further, we are legally required to maintain the record of her application for
a three year period. She did not like these answers and filed the complaint as
a form of retaliation.
In summation, the applicant refused to provide
appropriate proof of income, a landlord reference, or even provide a reasonably
complete rental application. She then withdraws the application once she
realized she can’t “talk” around the demand for this VERY basic information.
She certainly has the right to withdraw.  Of course, she had professional representation
and the need for the required information was very clearly disclosed prior to
submittal of the application.

Fwd: complaint # [redacted]Inboxx Revdex.com of Metro Washington DCJun 10 (8 days ago)---------- Forwarded message ----------From: [redacted] <[redacted]@patriotpropertiesinc.com>Date: Tue, Jun 9, 2015 at 2:43 PMSubject: RE: complaint # [redacted]To:...

"[email protected]" <[email protected]>We do take any complaints received very seriously. In fact, all of the assertions that are made in any complaint are verified with as many sources as practical. I have reviewed [redacted]’s complaint and the application she submitted. Here are my findings: [redacted] submitted a rental application on May 19, 2015. The rental application was fully processed and the application was declined by the landlord on May 21st, 2015.  The application was declined based on the type of pet, an unfavorable credit report, the rental history, and providing inaccurate/misleading information on the application. The rental application and or our application instructions include a number of disclosures that were readily available to [redacted]. 1.    That self-employed applicants must provide two years tax returns with the application. [redacted] failed to do so at the time of application.  However, our staff did request the needed documentation from [redacted]. Who did not want to provide the documents and was quite argumentative in her dealing with our staff. She did provide unsigned tax returns that do not correlate with the income she claimed on the rental application.  Of course, we do require copies of signed tax returns.2.    That a photo of her pet is required with the application.  The photo is used to identify the breed and size of the dog. [redacted] provided an initial photo that made breed identification impossible. The second photo was no better. However, we were able to clearly identify her dog as a Pitt Bull based upon her online postings. Obviously, clear photos were readily available to [redacted]. We also had the photos’ verified by a veterinarian. Our web site does clearly state Pit Bulls or any mix  there - of  will not be accepted.3.    The application form which [redacted]s executed states in part “I/We authorize the firm processing this application to verify any of the information from this application and to perform any necessary credit or investigation reports or inquiries in order to approve the application.”  We did obtain a routine “in file” credit report from [redacted]. The report was authorized by [redacted] and the content of that report does not agree with [redacted]s ‘claims.4.     The application further states” If any information is found to be false or misleading, this application will be rejected.” [redacted]s rental application was at best misleading.  As she disclosed in the application that she had a Terrier. She actually has a Staffordshire Terrier or some mix of.  A Staffordshire Terriers is another name for a pit bull. Further she claimed to be self- employed earning a particular dollar amount. The application and her tax return are not in agreement.[redacted] claims to have a significant real estate background. She was also represented by a Realtor. Therefore, she knows that the statements contained in her application as well as within the complaint are false and or misleading. The complaint has no merit and is nothing more than retaliation for her application being declined. No one here lied, mislead or in any fashion acted in an inappropriate or unethical manner.We have recently adopted a new company policy. In short, we will no longer allow any misleading, false and or malicious public comments about our firm to go without response. Our response may include a public disclosure of the true facts concerning a particular claim. These facts will include the persons full name and copies of all documents that we are legally allowed to post. If warranted, legal action for slander and or defamation may take place. As we will take active measures to protect our good name. Sincerely,  David *. M[redacted] CMCA AMSBroker, Licensed in VirginiaPatriot Properties, Inc.[redacted], Suite [redacted]Lansdowne, VA [redacted]###-###-#### We have updated our email address and company web site. The new website can be found at http://patriotpropertiesinc.com.

October 8, 2014The tenant leased a property from the landlord and Patriot Properties, Inc. managed the property. The tenant claims the services received were poor, we were nonresponsive, and that the deductions made from the security deposit were improper.
The tenant leased the...

property for one year. The lease was renewed for an additional year. The only complaint received about services came at the end of the second lease period. This complaint was part of the security deposit dispute.The complaint states we are non-responsive. The tenant wrote to us on 9/18/14 at 9:03 PM, this email was responded to on Friday, September 19" at 10:25 AM. On Friday 9/20/14 we received another email from the tenant. This email claimed "wrongful "deductions from the security deposit and threatened court action, a complaint to Revdex.com and all available online sites unless he received a full security deposit refund. The email was responded to on Monday, September 22, 2014. The response to this email was by a supervisor who reviewed the file and all deductions. A detailed response was provided to the tenant. The tenant responded admitting to some of the damages but not others. The email was responded to with an offer to try and settle the matter. The tenant's assertion that we are unresponsive is false.
The tenant claims the deductions made from the deposit are wrongful. All deductions were made in accordance with the lease agreement and Virginia law. Further, all deductions were completely avoidable.
The deductions made are as follows:
Weeding: The tenant failed to weed in accordance with the lease agreement. This work was performed prior to or just after the tenant took occupancy.Light Bulbs; a large number of light bulbs were either missing or burned out.Bath Tub Caulking. The lease specifies this as a tenant responsibility.Reinstallation of the ice maker line: Tenant removed the landlords refrigerator installed his own. Upon departure tenant did not reinstall ice maker line. Tenant has admitted to this in writing. Yet, feels he should not be responsible for the costs.Carpet Cleaning: The carpets were not professionally cleaned. This is a requirement of the lease agreement. The tenant admits to not having the carpets professionally cleaned.House cleaning. The property was left dirty and needed to be cleaned. Note tenant did not receive a property perfectly cleaned upon move-in. Therefore, the cost of cleaning was discounted by 50%.Costs of arranging for tenant required maintenance: This is in accordance with the lease agreement. Note, the tenant was provided with a check-out guide. The check-out guide is also online and says nothing more then what was agreed to in the lease.
In closing, Patriot Properties, Inc. does not profit from security deposit deductions and provided a fair and unbiased review. This review is based upon a review of the many photos taken at move-in and move-out as well as a review of the inspection reports and all work accomplished during the lease term. Although, we did try to settle this matter, the tenants position was that unless he received a full refund he would do all he could to harm our reputation. All of the tenant's assertions are false and retaliatory in nature.
Sincerely,
David M.
Broker