Paul Blanco's Good Car Company Sacramento

Review: I Went through Paul blanco thinking I would have a great dealership. I was told you cant pick your vehicle either they pick it for you which was a concern for me. They totally screwed me they gave me to a bank [redacted] and I was always on time I was late one time on my payment and they took the last payment and referred me back to the dealership. I called to make arrangements with paul blanco but they kept giving me the run around telling me three different answers first I was told to continue to make the payments with them.I made one payment to them but I Then talked to another finance person told me that they don't take payments and they don't know why I would be making payments with them when they are not an in house finance dealership. So where did my payment go that they took over the phone. So I returned the car to their lot the next month. I left the key and my number did not get a phone call at all but got a notice in the mail saying they towed the car so I assumed it was done then I get a notice today 10/15/2014 for a 10 day surrender when I returned the car last year and I got this high bill I refuse to pay for a bill that I should not be responsible for especially when I was told different things by finance people who should know what they are talking about. I also was told my payments would be around 200 then when I get my first payment for my bill it was almost 400 dollars. which I did not agree too. they also sent someone else notice to my house. they don't even have their addresses or people information right they need to get their st together I will be hiring a lawyer because they are a big scam and bunch of liars. I am very disappointed with this company I will never refer anyone to them I always tell people do not go to paul blanco they are very scam artists and they take your money.Desired Settlement: I would like for them to go under investigation because I don't know how this company is still up and running. They are trying to charge me for a car I no longer have that I was paying for and they gave me false information took payments from me never gave me a receipt. this was my first time going through a company I even have on my credit report that the bank dropped me but with good standing. They need to check their database due to I do not have this car anymore it was returned last year

Consumer

Response:

I also want to add to my report that I was sent a registration form saying that the car was re registered and so it is to knowledge that someone is driving the car. They car has not been switched out of my name from what I was told by dmv but it is current on registration. I would also like to get this resolved as well. Thank you.

This company needs to do the investigation and because of the hassle and the miscommunication they been having to stop mailing me surrender notice when they towed their own car and to drop this claim. please and thank you.

Business

Response:

We have received the following complaint. We are in the process of looking for the Deal involving this Customer. This may take about a week to receive back due to my office is in one location and the information documents are in another. Once I receive them, I will be reviewing it with Mr and Mrs. [redacted] before submitting a Formal Response. We would like to thank the Customer for the Positive Response and will respond soon

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will wait to see what they find if I do not hear back in a sufficient amount of time I will submit another compla. Thank you

Review: Unhelpful customer service, and unsafe repairs.

I had purchased a vehicle from this company about two years ago. The day I returned home with the vehicle the alternator stopped working. After some haggling with the dealer, they agreed to replace the alternator.

Recently the alternator stopped working again. I decided to acquire the warranty information fro the alternator for [redacted] so I could replace the alternator myself instead of dealing with their customer service, and repair people.

After several hours of working with [redacted] Blancos repair team, we finally found where the alternator was purchased and acquired a replacement for it. During the removal of the old alternator, it was found that the bottom bolt was not properly secured. Luckily the only damage was the alternator no longer working. If the alternator had not failed, I fear that the belt may have slipped off or snapped, possibly causing the engine to seize resulting in thousands of dollars in repairs. Desired Settlement: Since the alternator was not properly installed by the dealership, I would like to be reimbursed for labor repairing their error. Time off work was needed to complete the repairs. Additionally, the failed alternator caused the headlamps to short out, which otherwise need to be replaced at my expense due to their repair error.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

We would like the customer to contact us to speak with them. There is no phone number listed on the Revdex.com Complaint, if the customer can contact me at XXX-XXX-XXXX so we can help solve their problem. I have done all the research into this problem with the employees at [redacted]'s Good Car Co. and would like to speak to the customer.

Review: I purchased a vehicle from paul blanco it's been over 9 weeks and I yet to recieve my license plates. I called last week and some how my plates needed up across the street from paul blanco I was told my plates would be mailed to me but I still have not received them and that was last week. When I spoke to thier customer service they said that dmv has not yet issued them yet so now my question is why am I getting to different stories. I would like this resolved I do understand the sticker they give me is good for 90 days but I'm tired of getting pulled over and getting g questioned and told by the local law enforcement to call and get this taken care of and also reading the dmv website it states it takes 4-6 weeks for delivery of license plates for a vehicleDesired Settlement: I would like my plates to be delivered ASAP as I was told they would be mailed to me address

Business

Response:

Mr. [redacted]'s plates have been mailed to him from our business offices in Sacramento. Mr. [redacted] was contacted yesterday and advised of this.

Review: I was happy to purchase a beautiful 2013 Toyota Corolla at the Fulton Paul Blanco location on 5/08/15. My son offered to co-sign on the loan, as my income was a bit low, and also offered to pay half of each payment, so I felt secure in getting a car. I offered $600 as a downpayment in their 'Fresh Start' program, and was told that was too low by our salesman [redacted]. He suggested I go for the deferred downpayment option, where Paul Blanco would cover $1,000 towards the downpayment, with repayment. I was very concerned about it, as the due date was for 21 days later, and told him I would not be able to afford a $1,000 payment in 21 days. He assured me I needn't worry; I could make any smaller payment before the due date, then I could make reasonable arrangements (little-at-a-time) to repay the rest after that. I asked again, before signing the contract, as I noticed the $1,000 was listed on it with the due date. He assured me what he said before was solid. I signed the contract.I called Paul Blanco's on 5/26/15, to inform them I would be making a payment on the 29th, and would make arrangements for the rest. The finance officer, [redacted], agreed and asked no further questions. I called again on the 28th to say I would be making a very small payment of $20 and could make arrangements to make larger regular payments. This finance officer, [redacted], was very irate and claimed "we can get $20 from you in small claims court" among other bullying collection tactics. When I explained she claimed salespersons could not make those claims and the $1,000 would be due in full the next day.I made a trip to Paul Blanco's on the 29th to express my disappointment, and was told by their finance department they would contact the owner and attempt to make arrangements. Since then, I have been face with telephone and e-mail communications suggesting i'm dodging payments, trying to damage the reputations of finance officers and even threatened to take action that would endanger my car loan. Not cool.Desired Settlement: We ([redacted] and co-signer) would like to be extended the reasonable (regular) repayment options that we were promised when we agreed to sign for the loan on 5/08/15. Paul Blanco knew that I could not afford full repayment in less than a month, as I said I couldn't, and lied about repayment options to make certain I signed the contract, anyway. Though we cannot force them to adopt better collection and billing practices, we hope the Revdex.com will encourage them to do so.

Business

Response:

Lending institutions, [redacted] in this particular case, most always require initial investment (down payment) in order to approve the purchase of a contract. as they did here. And in some instances they require more funds invested than the consumer has available at that time. This particular contract was one of those times. Fortunately for our customers we offer a deferred down payment program whereby a buyer can delay payment of a portion of that lender required investment 21 days. That is the case here as Ms. [redacted] choose this option. Again this was a lender required initial investment.

Review: I purchased a vehicle from Paul Blanco on 03/16/2014. I have had to take this car back 5 times to be checked for one issue or another, first the door would not open, I took it in, it was poorly fixed, it would not open again the next day. Took the car back in and they discovered it was a part they needed to order and put on the car. Had to come back and they fixed the door. The breaks make a scrapping noise and I took the car in and they told me it was because I put miles on the car and they could resurface the rotator, the was apparent warped and now the breaks are back making the scrapping noise. The batter died, was told nothing was wrong with the battery. The car battery died two more times. I took the car to an actual chevy dealer (as the car is a 2013 Chevy Malibu) and they told me the whole car had been repainted. The battery was placed incorrectly and the wiring was wrong. They charged to fix this issue. This was one issue I took my car back into Paul Blanco to correct as my battery died on me 3x. The district manager refused to reimburse me and stated I was upcharged. My breaks are still an issue as well. I filed a complaint. Was told by Francisca that they would get back to me on reimbursement of the electrical stuff and battery and I have yet to hear back after follow up calls. They sold me a $23,000 lemon and refuse to care for my issues properly. I have a list of issues with the car:The car was completely poorly repainted I have had to take this car in for fix several times and still need breaksto be fiixed.Desired Settlement: I want a refund for this car or a replacement or simply fix the car! I at the absolute least want my refund for the Chevy correcting the electrical system and battery. I put $3000.00 on a 2013 Malibu that I was told I would be able to take full advantage of the warranty as it only had 12,000 miles on the car. Now Chevy will not honor the warranty because they have made repairs with stuff other than original Chevy parts and painted over. They take no responsibility.

Business

Response:

We would like to Thank You for your Positive Response. We are in the process of Pulling our Records to Review and Submit a Response within the week. We will submit our Response to the Revdex.com to for their review.

Review: I purchased a 2010 Dodge Charger from Paul Blanco's Sacramento dealership in early March of 2014. A couple of months passed and I did not receive the vehicle registration or new tags (the tags on the vehicle expired in May of 2014) so I called the dealership and was told they could not help me since their dmv paperwork is handled by a different company. I called them and they said the dealership never mailed them the title for the car. I then called the dealership where they again tried to tell me it was out of their hands so I threatened to sue them for selling me a car I could not legally drive (expired tags). I was then told the owner of the dealership had called Quick and the whole situation had been resolved. I then called Quick to confirm what Paul Blanco had told me. The lady I spoke to on the phone was extremely rude and would repeatedly ask my what my problem was and stated they were within their legal time frame to give me my registration and tags. She then told me that they had everything in their office and it would arrive in the mail in 1 week. Fast forward 2 weeks and nothing came. I tried to call Paul Blanco and this time was told the whole situation was out of their hands and I was hung up on immediately. I then called Quick only to be told the lady I spoke to previously had been fired and my information was on the desk and scheduled to be mailed that day. Fast forward another month and nothing came in the mail. My tags have now been expired for nearly 3 months. I decided just to drive to Quick and confront them in person. Not only did I discover they were located across the street from the dealership (said they were mailing my registration to quick)but was told that Paul Blanco NEVER GAVE THEM THE TITLE IN THE FIRST PLACE! I demanded something be done but they insisted their hands were tied and I had to talk to the dealership to get them to send them my Title. There is much more to this complaint but I'm running out of characters in this box. Please contact me for the rest.Desired Settlement: All I want is the current registration and tags for the vehicle as they are contractually obligated to do so. Taking nearly 6 months to receive that paperwork is just plain stupid.

Business

Response:

We are Responding to the Claim that was filed 8-13-14

We researched this claim today and found that on Friday, August 8th the DMV was completed and the Registration and New Tags were sent to the Customer. We have attached the Registration for your records. We do apologize for the delay in this matter and are using this Complaint as a Positive Feedback and as additional training tool for our staff. We found that from this complaint, many miscommunications and errors were made by us and hope that this Customer is satisfied now that his Registration is complete. Mr and Mrs. Blanco want to apologize for this delay and appreciate the Customer's Positive Feedback. We would like to send the Customer a Check for $150 as a token for the time and effort he had to go through in this matter. We have issued a request for it today and it should be received by the Customer in about 7 to 10 days. We hope that this matter can be closed at Resolved with the Customer's response to accept our offer.

We thank you for all the Feedback

Customer Complaint Specialist

Handling all Revdex.com Claims

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: After looking for a car for months and being burned by a company who took my car because they said I did not have insurance. I did and proved to them that I did and they tried to give me the car back. However, the car was damaged by the tow man who had my keys so I didn't want it back. I was upset because I was away on business when this happened.My travels took me to Paul Blanco in Sacramento after they hounded me for a year about coming in to get a car. I came in and inquired. I let the man know my credit was horrible, mainly because I co-signed for someone else and they got their car taken. I let them know what happened when I tried to get another car. The man apologized and sympathized with me. We went over the options and I told him I really didn't want my credit hit and destroyed any more. He told me it wouldn't be and made sure that I had $1500 before he would even run my credit. I gave me my money and he told me that he needed to speak with his boss [redacted] to get the deal approved. This was after I and the co-signer gave him all of our information. The next day I took off work to go back to Paul Blanco and sign the papers and see what was up. They were calling and hounding me all day and were very pleasant. I came in with the co-signer and signed the paperwork. The man who helped us was wonderful, even gave us his cell and invited us to a party. So he knew about us and the fact that we travel for work and would be out of town for the next few weeks seeing as our job was picking up.After nearly a month I began recieving harrassing text messages from ** from PB tellign me that I was being repoed. I have supplied them with mulitple information and asked to recieve a call from Paul Blanco and that has been denied. After getting the run around and having the car for a month and sending in my first car payment, I am told text that my car is being repoed and it is in my best interest to return it.Desired Settlement: This is rediculous. At this point they can have this car back. However, I need my money back and my credit fixed back to the way it was before they wasted my time and further damaged my credit so that even if I tried I would not be able to finance a car not to mention the co-signer now has a repo on their credit all from their unprofessionalism. I don't send my personal information over text messages though I did to satisfy them, it was not enough. I still call and am told two different things.

Business

Response:

The vehicle is current Out for Repossession. We are currently consulting with our legal team as to how we want to proceed with this claim. Mr and Mrs. Blanco are meeting with the legal team later this week as to their findings and a Response will follow.

Consumer

Response:

I am rejecting this response because: I have asked to speak to Mr. [redacted] since this shady business has started. I have been asking to get a call and complaint to him since I received the first threatening message. I was told to text in personal information and the works. And because Paul Blanco Good Car Company did not have their information correct I am not only out money, but, a car and my credit is now unrepairable.So, no, I do not accept their offer. They are just trying to get over. I urge the Revdex.com to look into their business practices and eithics.

Business

Response:

The following complaint came to us from our Sacramento Store. The start of the transaction happened on 2-19-15 with the first signing of the !st contract on 2-20-15. The customer applied on [redacted], the customer says we hounded him. Our BDC Department, does follow up with all customers ,he says for the past year. Well, our BDC department follows up with customers, either if they are ready to make an appointment or ask that we call them back. If a customer chooses not to go through with our program, we do remove their names from our database. A Customer has to apply on line for us to follow up with them.

Review: How do I pick just one complaint issue? This was a mess from the minute we walked in the door. How this place has not been shut down yet is a mystery to me. We went in on 12/20 to take advantage of the "fresh start program". Fast forward to the time of loan finalization--we were told by our salesman [redacted] that we would need a $1,000 down payment that they would be willing to defer. We paid $300 of it at the time we were signing and told that the balance of $700 could be paid over time in payments-never were we told it would come off of a debit card 30 days later. Our salesman [redacted] told us that as long as we contacted him by the due date, they could and would extend it out for us. He even offered to help us pay it out of his own pocket should we have a problem coming up with it. This all seemed pretty fair until 4 days later after purchasing the vehicle, we received a letter from [redacted] in the collections department that the complete balance of $700 would be due 1/20 and could not be changed. I called Paul Blanco and spoke with [redacted]-in the legal department and he said it could not be changed and that the dealership would have never told me this. I then called the dealership and spoke with [redacted] which stated that he didn't see why they wouldn't but that he couldn't make deals. I text our salesman [redacted] and he said he would speak with [redacted] cause he makes these types of arrangements all the time and would get back to me. No word. We ended up borrowing to get the money and went in and paid cash for the down payment on 12/30. Issue #2: On 1/3, we received a certified letter in the mail that we needed to bring the car in and return it as they were unable to place financing with the bank. I spoke with the bank 12/27 and the loan was finalized and again on 12/30 and confirmed this. I drove down 1 1/2 hours to the dealership and was told to not worry about the letter as they send those out when they don't get the money from the bank in a timely manner. Faith in humanity lost.Desired Settlement: I would like an explanation of how arrangements like this are never made for payments yet multiple complaints here are of the same caliber. As far as a resolution: Short of this place going out of business for improper and misleading business practices--you tell me what I deserve for the headache, hassle and time wasted to go back down there only to be told "don't worry about it". I did demand a paper showing paid from bank-but I'm positive this is a illegitimate document as well.

Business

Response:

Thank You for your Positive Response. This has been read by the owners, Mr and Mrs [redacted] as well as the General Manager at Our Sacramento location. We are apologize for the handling of your purchase, there was some miscommunication on our part and we are in the process of writing a letter to the Customer and Revdex.com.We will be sending this in the next 3 days to the Consumer thru the Revdex.com.

Consumer

Response:

I am rejecting this response because: I haven't gotten the letter yet as they said they would send in 3 days. I can't accept until I see it.

Business

Response:

Please accept our apology for the lateness in responding. I have taken time to do an exhaustive examination of the particulars involved as to your complaint. We are very sorry your experience was not a pleasant one. We take great pride in making each and every customer happy in every way.

My first time buying a car n allot of people was saying don't go to Paul blanco they are the worst company to go thre. Let me tell u the my friends was right worse experience ever in my lif.I drove away with my car n the next day they kept calling me n calling me cuz the f[redacted]d up on my paper work n [redacted] then they called cause my id was expired n said I needed to take my car back cuz my ID was expired I gave them the car back n they [redacted] kept my [redacted] $500 down paymen. I advice anyone not to get a car from them they are the worse car dealership ever. I give then a 0 star

Review: Back in 2008 or 2009 I bought a Blue [redacted] from Paul Blanco, while going over my contract and signing my contract on the long form I stated that I wanted to have GAP insurance on my car. I was told by the sales person that it was added to may payment. Fast forward to June of 2010 I was in a car accident that Totaled out the car when I call over to Paul Blanco to follow up on my GAP insurance, they stated that we do see that you signed for the insurance but we are not going to honor it and hung up the phone. My loan was through [redacted] and they are trying to collect from me $6367.00 which has now gone up to almost $13,000 for they are now trying to Garnish my paycheck. How does this double and this isn't my fault. Per my contract with Paul Blanco I should have been covered seeing how this car was totaled out. When I went on Revdex.com and pulled their name up I saw that Paul Blanco received and (F) for their number complant from their customers is that they don't honor their contracts. They get into this car deal just to make money off you and once something happens they don't want to be responable for their mess up. This is why Paul Blanco has changed loctations time and time again under a different management and different TAX ID NUMBERS.Desired Settlement: I want this removed from my credit with [redacted] (phone)and collection STOPPED

Business

Response:

We have reviewed this complaint. However, the company that you purchased the vehicle from was owned by a different company and those records are at another location. We have no information on you or the vehicle you own with Paul Blanco's Good Car Company Sacramento. It was opened in 2012, the records we have start in 2012. We would like to mention that our Rating with the Revdex.com is an (A-) and we are accredited with them. We are seeing you contacted some one in 2010 and it is now 2014, was there any other contact during that time span. We are sorry that we are unable to help you. We wish to close this case, since it has nothing to do with Paul Blanco's Good Car Company Sacramento.

Consumer

Response:

I am rejecting this response because: I need the information of the ownership in 2010. This is what I was saying that they change ownership all the time. In 2010 it was Paul Blanco now it is Paul Blanco Good Car Company. The current owners should know who it is that they bought this company from.

Business

Response:

Ms. [redacted] purchased a vehicle at [redacted] on March 21. 2009, the time of purchasing was under a previous corporation that we had no ownership at the time. However, we did purchase the assets and did find her tile.

I’m reviewing of Ms. [redacted] file:

1. On her Retail Installment Sales Contract it did not show any GAP or Warranty purchased. (See attached document1)

2. In a separate document she signed regarding Warning Important Do Not Sign this Agreement Unless You Have Read and Fully Understand It. (See attached docurnent2) “Did anyone employed with this dealership make any promises to you that are not in writing? She signed, “No”.

3. Another Document was signed “Buyer Guide” was mark “As Is- No Warranty” (See attached document 3)

4. Last Document to support (Internal Corporation Doc-In and Out Sheet) showed that there is no warranty and Gap Purchase. (See attached document 4)

Above are references that Ms. [redacted] did not purchase any Gap or Warranty at the time the vehicle was purchased.

The Process of the purchasing vehicle from the sales and final signing of documents by a Finance representative. This means the final step in purchasing is sitting in the Finance Office to sign the Sales Contract and other documents including a Gap Contract if it was purchased. The Finance representative does over line by line with the customer to make sure they understand what they are getting. If a Gap Contract was suppose to be added or included on this Contract then the Customer would notify or inquire the Finance representative

We have not received any complaints from Ms. [redacted] until she filed with the Revdex.com. Based on our documents that we provided, we believe we are conducting our business with standard practice in the automotive industry.

“N/A or such a charge showing in the Retail Installment Sale Contract”

We are proud to be part of Revdex.com Accreditation and continuing wish to maintain the status as A + of Paul Blanco’s Good Car Company Sacramento. We are part of a strong successful independent Used Car Dealer in the Sacramento Region. Paul Blanco’s Good Car Company Sacramento generating 2013 gross of sales of $55,325,532 million and sold 2531 units. Also having over 24,000 customers visit our dealership.

Please review these documents and I will also have our Corporate lawyer, [redacted] reply to letter to support this response.

Review: PAUL BLANCO/EZ SOLUTIONS FAILED TO DISCLOSE THE RENTAL HISTORY OF A CAR THAT HAS STRUCTUAL DAMAGE AIRBAG DEPLOYMENT & MULTIPLE SIDE DAMAGE.

THE FOLLOWING WILL DETAIL REPAIRS, PAYMENTS AND DOWN PAYMENT INFORMATION. I WILL ALSO DIVULGE THE INFORMATION THAT WAS MISREPRESENTED TO ME AT THE PAUL BLANCO/EZ SOLUTION DEALERSHIP IN SACRAMENTO, CA.

ON 05/06/2011 ACCIDENT REPORTED- VEHICLE DAMAGE IN MULTIPLE PLACES, VEHICLE TOWED AND AIRBAGS DEPLOYED

ON 05/08/2012 [redacted] RENT A CAR REPORTED THE 2010 CHEVY MALIBU AS HAVING STRUCTUAL DAMAGE WAS DISCLOSED BY THE SELLER BASED ON RENTAL HISTORY AS WELL AS A VISUAL INSPECTION. [redacted] INTERJECTED WITH THE STATEMENT, "STRUCTUAL DAMAGE MAY IMPACT VEHICLE SAFETY AND RELIABILITY. GET THE UNIBODY OR FRAME OF THE VEHICLE INSPECTED BY A PROFESSIONAL." PAUL BLANCO/EZ SOLUTIONS WAS AWARE OF THE DAMAGE AND FAILED TO REPORT THAT TO ME UPON MY PURCHASE.

ON 05/10/2012 I PURCHASED THE 2010 CHEVY MALIBU FROM PAUL BLANCO/ EZ AUTO SOLUTIONS 2200 FULTON AVE SACRAMENTO, CA 95825. I PAID A DOWN PAYMENT OF $2500, WHICH WAS SPLIT INTO TWO PAYMENTS ($1000 ON 05/11/12 AND AN ADDITIONAL $1500 ON 09/28/12). THREE (3) DAYS PRIOR TO THE PURCHASE OF MY VEHICLE MY OLD CAR CAUGHT ON FIRE. I DISCLOSED TO PAUL BLANCO/ EZ SOLUTIONS THAT I WANTED TO PURCHASE ANOTHER CAR, AS I ESCAPED DEATH AS I WAS IN THE VEHICLE WHEN IT CAUGHT ON FIRE ON 05/06/12. THE MANAGER SUGGESTED THE 2010 CHEVY MALIBU BASED ON MY NEEDS FOR GOOD GAS MILEAGE AND SEATING ROOM FOR MY KIDS. THEY EXPLAINED THAT IT WAS A PRIOR RENTAL CAR. I STATED THAT WAS FINE AS I KNEW CAR RENTAL COMPANIES KEPT UP WITH THE MAINTENCE OF THEIR VEHICLE FLEET. I WAS GIVEN A USED VEHICLE HISTORY DISCLOSURE FORM WHERE I INITIALED THAT THE VEHICLE WAS A RENTAL. HOWEVER, PAUL BLANCO/EZ AUTO SOLUTIONS DID NOT CHECK THE BOX ON THE FORM THAT I WAS INFORMED OF THE RENTAL HISTORY FROM A THIRD PARTY AFFLIATE. NOR DID THEY REPORT THAT THEY DIVULDGED VEHICLE STRUCTUAL DAMAGE, AIRBAG DEPLOYMENT OR DAMAGE TO MULTIPLE SIDES TO THE [redacted]. THEY ALSO DID NOT REPORT TO

[redacted] THAT THEY INFORMED ME OF THE SAID DAMAGE AS THEY WERE INFORMED TWO DAYS PRIOR. PAUL BLANCO WAS NEGLECTFUL AND HAS NEGLIGENTLY FAILED TO DISCLOSE THAT THE CHEVY MALIBU I PURCHASED ON 05/10/2012 WAS IN A CAR ACCIDENT WHERE IT WS TOWED, THE AIRBAGS WERE DEPLOYED AND THE CAR RECIEVED DAMGE TO MULTIPLE SIDES OF THE VEHICLE.

ON 08/13/12 I SERVICED THE VEHICLE $266.28. THE VEHICLE'S TRANSMISSION AND BRAKE FLUID WAS WORN AND CONTAMINATED.

ON 12/10/12 THE FRONT BRAKES AND ROTERS NEEDED TO BE REPLACED AND LABOR $172.15

ON 02/18/2013 THE RIGHT HEAD LIGHT NEEDED TO REPLACED $123.00

ON 06/26/12 TO 03/25/2013 GM FINANCIAL ASSUMED MY LIEN FROM PAUL BLANCO/ EZ SOLUTIONS $2819.17

ON 05/08/2013 MY LIEN WAS REFINANCED BY FIRST INVESTORS SERVICING CORPORATION AND IS CURRENTLY THE LIEN HOLDER $1142.43 AS OF AUGUST 2013

ON 06/29/2013 THE TRANSMISSION FAILED TO CONTINUE TO WORK. I HAD TO RENT A VEHICLE FOR BUDGET RENT A CAR $108.04

ON 07/01/13 CHEVY MALIBU WAS SENT TO FAIRFIELD CHEVROLET DEALERSHIP FOR REPAIR.

ON 07/02/13-07/10/13 RENTED A VEHICLE FROM [redacted] $227.74

ON 07/22/2013 THE TRANSMISSION WAS REPLACED BY FAIRFIELD CHEVROLET, FAIRFIELD CA.

ON 07/26/13,THE REAR SHOCKS WERE REPLACED $172.00

ON 08/14/13 RIGHT SIDE HEAD LIGHT REPLACED AGAIN $35.00

09/07/2013 I WAS ATTEMPTING TO TRADE IN THE CHEVY MALIBU IN SO THAT I CAN HAVE MORE ROOM FOR MY GROWING CHILDREN. I MUST STATE THAT PAUL BLANCO/EZ SOLUTION SUGGESTED THAT I WAIT A YEAR ALLOW THE CHEVY MALIBU ON TIME PAYMENTS REPAIR MY CREDIT. THEY FURTHER STATED THAT I WOULD THEN GAIN A CHEAPER INTEREST RATE. I WAS THEN INFORMED BY A DIFFREENT DEALERSHIP THAT THE VEHICLE WAS SEVRELY DAMAGED IN AN AUTO ACCIDENT AND THE INFORMATION WAS NOT DISCLOSED TO ME UPON PURCHASING THIS SAID VEHILCE.Desired Settlement: I AM SEEKING A CASH SETTLEMENT FOR MY DOWN PAYMENT, REPAIRS AS WELL AS MY CAR NOTES, WHICH TOTAL $7497.96. I AM ALSO SEEKING THAT LIEN BE FORGIVEN AND PAID OFF AND REPORTED AS SUCH TO ALL THREE OF THE CREDIT BUREAUS. I MUST NOTE THAT I HAVE ALL THE RECEIPTS, AND BANK REFERENCES, ORIGINAL LOAN DOCUMENTS AND CAR FAX DOCUMENT. I AM HOPING THAT PAUL BLANCO/EZ SOLUTIONS WILL RETIFY THE SITUATION VIA THE CALIFORNIA CONSUMER LEGAL REMEDY ACT. PAUL BLANCO/EZ SOLUTIONS WAS INTENTIONALLY NEGLIGENT IN SELLING ME THE CAR WITHOUT DISCLOSING THE RENTAL HISTORY; AS THEY BOUGHT THE CAR TWO (2) DAYS BEFORE SELLING IT TO ME. THEY ALSO MISREPRESENTED THE CALIFORNIA LEMON LAW. THEY VIOLATED AND DEMISED AN UNFAIR COMPETETION FOR OTHER CAR LOTS FOR MY BUSINESS. THIS IS THE BASIS FOR AN AUTO FRAUD LAWSUIT. THANKS FOR YOUR TIME AND EFFORTS IN RESOLVING THIS MATTER. I CHOOSE THE Revdex.com AS THE AVENUE TO HANDLE MY DELICATE SITUATION AS I DO NOT WANT ANOTHER PERSON TO GO THROUGH WHAT I HAVE GONE THROUGH.

Business

Response:

Initial Business Response

The following case we are disputing. In this report I am sending, We ran a Carfax and Autocheck. Autocheck was Run on 5-10-12, No Accident or Frame was reported however it did show that it was a Rental/Fleet Vehicle.

Carfax was also ran on 5-10-12, It did show Airbag Deployed and Accident/Damage Reported, also Rental

[redacted] purchased the vehicle on 5-10-12, we showed her both the Carfax and Autocheck, and we had her sign State of California DMV form #256 Statement of Facts stating the vehicle had sustained frame OR structural Damage and has been repaired according to our findings on the Carfax Report. We also had her sign, LAW Form (Used by California Motor Ca Dealers) FORM #UVHD (Used Vehicle History Disclosure) that the vehicle was #9 Other Rental Vehicle.... she did sign both forms acknowledging this. And she signed and dated the Form#256

We also do a Safety and Smog procedure on the vehicle before it is sold. If for any reason we see a safety issue we do fix it before it is even sold. Every vehicle is hooked up to a machine for testing, if any Codes appear we fix the vehicle before it is even put on the Front Line.

We appreciate the positive feedback from the following customer. We feel we disclose everything we can by what we receive from Autocheck and Carfax unfortunately we only have these vehicles a very short time, an average vehicle is on our lot a week to 10 days, which is including getting a Safety/Smog on this vehicle. We completely rely on what the information from the other agency's receive.

We feel we have shown our good faith in what we disclosed to the customer and we were forth coming in this process.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I do not accept their response. As I stated in my formal complaint that Paul Blanco /EZ Solutions failed to provide a car fax. Under the Used Vehicle History Disclosure, they failed to check the box that states that they gave it to me. They provided the same document without checking the box that they did not provide it. The statement of facts that Paul Blanco/EZ Solutions submitted is fraudulent. That is not my signature and I am prepared to sign an affidavit. The previously mentioned document did not have the vehicle identification, year, make and model typed. All documents prepared at the dealership are prepared and typed with all necessary Information in the appropriate places. I do not print my name like that; my full name in its entirety should have been displayed. For example, I, [redacted]. Therefore the documents that was provided by Paul Blanco/EZ Solutions provided fraudulent documents. My signature was forged. On one of the signatures you can clearly see that my signature was not the same. As well as the "[redacted]" and the digits that are listed as the vin number. You can also clearly see that it was written by the same person; which was not me. Am not satisfied and I have been disrespected. Nonetheless this vehicle is a lemon and they need to handle me appropriately.

Final Business Response

November 26, 2013

Revdex.com Case #: XXXXXXXX

RE: Business Response

We have investigated the case that is before you. As a result of our investigation, our paperwork shows we disclosed all information to the customer and the customer signed all necessary forms as required.

We here at Paul Blanco's Good Car Company work with our customers and will certainly do what we can with this customer as well. We will propose the following to resolve this case. We will work with this customer by putting her in a different vehicle using our Three Step Program.

We ask the customer to come to the dealership with the vehicle and we will value the vehicle. By doing this it will allow us to determine the right vehicle that we can put her in. Please understand, right now she is upside down on her note, but as any customer again we will do what we can to work with her.

Review: I had a verbal agreement with the salesman that sold me a car, that I only had to pay $100. dollars per month towards the deferred down payment of $1000. dollars. The finance department (after a month) later told me that the deferred down payment would have to be paid in no more than 90 days. The dealership knew of my fixed income, and was asking more than I was able to pay.Desired Settlement: That salesmen make clear to buying customers that the max time period to pay the deferred down payment is 90 days!Also that salesmen take into account the insurance costs of a vehicle they sell to a customer, to make sure that the customer has the ability to make the car payment!

Business

Response:

The Following Revdex.com Complaint is about a broken promise.

Well, this is our process at Paul Blanco's Good Car Company for all 5 of our Stores. Every customer who has a defered down payment

Review: My complaint with Paul Blanco involves both the sales aspect of the purchase my 2009 [redacted] and the discovery of issues my car had. Purchasing day 04/09/2012- I choose Paul Blanco as the place I wanted to purchase my vehicle because the company promotes through advertisement that they help assist people in regards to damaged credit. I had been pre approved and qualified on my own prior to going into the dealership. I proceeded to go to the dealership after work around 6pm on 4/9/12 and choose to do so on my own. My basis for foundation of purchase was a few simple things, I wanted the following: either a [redacted] or an Acura with low miles, no accidents, reliable, and I wanted to be provided with the car history report. They told me that they had one [redacted] that met my requirements within my price range and I spent the next several hours processing paperwork. By the time I was taken to see the car the sun had already set and I had minimal visibility to inspect the vehicle inside and out. Considering the car was black inside and out it made the task much more difficult to inspect the vehicle. My findings were the interior light was not working and the car was on empty. Upon running my credit, the representative told me that my social security number was being used by another person working at a local fast food restaurant but was unable to provide me with any information. This had worried me and distracted me during the car buying process. Next, the representative showed me a car history report that indicated a minor car accident to the front right side of the vehicle. He explained that the report indicated the car was driving a maximum of 30 mph and that the incident was probably a minor fender bender in a parking lot. He said that Paul Blanco had done a full inspection and the vehicle was reliable. He was unable to provide me with a copy of the car history report. I made the decision to purchase the vehicle because it was imperative that I had a reliable car to make my daily commute from Antelope to Downtown Sacramento every day. I purchased my 2009 [redacted] for $15,608 with a 23.99% APR at $513.53 payments a month plus an addition al $5 processing fee making the total purchasing price of $27,899.44 with $3,250 down payment. The mileage at the time of purchase was at 42,970 miles on the odometer. On my way from the dealership to the gas station the e-brake handle fell off once I put it in park and engaged the break. The next morning I noticed that the passenger side of the vehicles door panel was painted a completely different texture of paint than the rest of the car, each of the tires had been curbed and one rim had been partially sprayed painted black, the interior glove box compartment had cosmetic damage such as scratches, the leather boot for the stick shift was torn, and the rubber on the knob of the stick shift was worn down. These were all cosmetic things that at that time I was able to overlook. Over time I noticed that the front exterior lights and hood seemed to not line up, the trunk carpet kit is lifted and looked to be improperly installed as though it may had been in some type of an accident, the front grill wasnt fastened down which caused a constant rattling noise, the front license plate holder was also not fastened and the screws had been stripped, the rear brake lights were not functioning properly, the back of the driver seat does not latch down and has a free floating effect causing a continuous vibration, the coat hanger hooks on the headliner are broken and do not properly retract into place. After the first week of taking ownership of the vehicle sales experience and driving the vehicle I felt a sense of buyers remorse and felt that I taken advantage of as a young women. During the duration of owning my vehicle I have done regular oil change maintenances, have recharged the AC, replaced the drivers side sun visor, completed a 60K mile service, replaced the non functioning brake lights, fixed the front grill (it wasnt bolted down properly), replaced the motor mount, replaced the camshaff sensor, replaced the battery, replaced the headlights, Replaced the rear brakes (it was broken), replaced the AC blower motor, and purchased floor mats. I currently need my front breaks replaced and a new set of new tires. I filed for bankruptcy in October of 2013 and it was discharged in February of 2014. I opted to keep my car and made the payments during my bankruptcy and refinanced afterwards with a lower interested rate of 3%. On 8/30/14 I was made aware events pertaining to my car that triggered me to further investigate my vehicle.On 8/30/14 I took my car to the [redacted] dealership for a standard oil change. I inquired about notices that I had received from [redacted] regarding manufacture recall/warranty on the paint. A few areas on my car showed signs of blemishes which made me believe that this would fall under the factory recall. The representative said I qualified to have my car repainted under the warranty and scheduled an appointment for the service. I dropped my car off on 9/5/14 and spoke with the [redacted] dealership manager who said that it appeared that the entire car had been repainted. I explained that the car had one minor accident to the front passenger side but that I was unaware of the car being completely repainted. 9/9/14 the dealership called me to confirm that a paint specialist ran a test and confirmed that the entire car had been repainted and that I was no longer eligible for the factory recall. He said that the determination was based on the thickness/depth of the paint that differed from the factory specs. I called Paul Blanco to ask if they would paint my car due to the circumstances and they said no but offered to trade my car in and get me into a new one. I then proceeded to ask them to purchase my car back and they refused. I did further investigations which included getting in contact with the oDesired Settlement: I had originally thought that I wanted my car repainted due to the factory recall. At this point knowing that the structural integrity of the vehicle is not up to par I want Paul Blanco to either purchase my vehicle back for $9,938.18 or pay me $5,000 this being the difference from what I was offered by [redacted] 9/11/14 to what I owed on my car on that date plus an additional $1,364.30 in repair costs done to date that is relevant to the accident. The three year old [redacted] I purchased for $15,608 with less than 45,000 miles should not leave me upside down $5,000 within less than three years paying $520 a month!

Business

Response:

Thank You for your Positive Feedback. We are trying to look in this situation right now, however we have not been able to find your name in our system. We need a little more information so we are able to assist in this claim. We need to know if there was any one else on the deal, please provide their name or the VIN# (Vehicle ID Number). If you can provide us with this information, it could help us spend up the process. We will be waiting for the answers. We Thank You again for your Positive Feedback and hope to come up with a solution soon.

Consumer

Response:

I am rejecting this response because: The issue is not resolved.I was the only person on the loan. VIN #[redacted]2009 [redacted]Date of Purchase: 04/09/2012Salesperson: [redacted]

Business

Response:

Thank you for the Additional Information. I have requested that your file from our File Room that is kept off site from Previous Years. Once I receive the File, we will look at the documentation that was presented to you at the time of sale. We will then share the information with the Revdex.com and the Consumer. The process can take up to two weeks so we ask for some time in this matter. We thank you for your time in this matter and hope to have a solution presented soon.

Consumer

Response:

I am rejecting this response because: I feel I have given you reasonable time to review my documentation. You received my documentation on 1/9/15 and it has been almost a month in which you are now requesting additional time to review. I would like this matter to be handled in a more timely fashion and I would like a response as soon as possible so that I can have closure on this matter.

Business

Response:

I am in receipt of the documents you sent out company as they related to Revdex.com complaint #[redacted]. Thank you for your attention in this matter.

Review: June 3rd 2012 we purchased a car from Paul Blanco. A clean carfax report was provided that showed the car was previously a rental and then auctioned off.When we took the car home, we started having issues with the trunk not closing. Looking into it we noticed some bad welding type of job done on the side of the trunk. The lining was coming off and visible you could see some damage. We realized the car has been in some kind of accident.March 2014 - the car was vandalized and some windows were broken. At the shop they told us that the car was in some serious car accident and it had damage. June 5, 2015 - The car was rear-ended, luckily it was during a stop-and-go traffic hour. The accident caused some damage to the trunk and the bumper needed to be removed. I was horrified when I saw what was under the bumper. After a review with the adjusted he pointed out There is damage to the rear lower section to the quarter panel, damaged to the left qtr tail light pocket, the left inner qtr panel is still damaged, the rear bodypanel is damages with lots of small holes with rust and some damage with rust on the left rear sidemember.For 3 years my wife drove a car that was unsafe to drive for her and our kids. If the accident would've happened during normal traffic speeds I can't imagine what the outcome could've been, I have been told by the shop that could've been fatal.Paul Blanco sold us an unsafe car just to make a quick dollar. They knew the car was in an accident; they have to inspect the vehicles and the damage was visible.Desired Settlement: The car is currently at the shop. The insurances will not fix the new damage until the previous damage has been fixed. Paul Blanco needs to cover that cost or pay off the loan.The adjuster and insurance stated that the car is unsafe to drive, cars at not design to stand multiple vehicle accidents. specially when the job done was inadequate.Paul Blanco's business knowingly put this family at risk for a fatality to happen.I am currently seeking legal representation.

Business

Response:

Since this is an older purchase from 2012 when we were under a different name (EZ AUTO SOLUTIONS), the file is archived in a facility separate from our Sacramento corporate offices. I have requested information from the file but I have not yet received it.

Hi, my name is [redacted]. I'm a first time buyer from Paul Blanco Good Car Company Sacramento location. I purchased a 2014 Dodge Avenger end of December 2015. Today is January 31st which is just 1 month into having the car the front hose that connects to the coolant to keep the engine cool burst off in the middle of driving from a relative of mines home. An just to let you guys know I haven't been on road trips, or vacation none of the above, I've used it simple to get from and to work. Today unfortunate for is a Sunday and no service center or no help until a weekend. I work hard an due to having no transportation my luck ill be missing work tomorrow. I start at 5am Monday through Friday until 2pm which I dont have any other means to get to work. Calling customer service of coarse no one has any answers or no tow from the gas station it overheated an is currently parked at. I do have insurance, unfortunately no more tows left due to my last car which is the reason I purchased a new one in the first place. I feel its unfair to for me to have to pay 60.00 dollars for my insurance to tow my car to my house which I dont even have, after only one month and a couple of days on top of missing a days worth of pay and potential threatens my employment for a no show on my record making me less reliable all because I didn't think to shake the pipes like a mad man to make sure they were tight enough for me and my family to drive safety in. I have paid my down payment 3 days before was due, and 1st payment is coming up. I am making this post to understand the words Good Car Company when I've done my part to hold up the agreement, and now I honestly don't want a car that is overheating which causes a number of other problems, just for someone to say "hey, we checked it out again now your really good to go" no.. I don't even feel the same about the car, I dont mind changing my agreement or even finding a deeper alternative to seeking a solution but I would like to know if anyone out can read this and be disappointed like I am, maybe someone will see when you follow this "policy" of Paul Blanco to rethink what a salesman says they obviously dont know much about any those cars in the lot. Any options?

Review: I purchased this vehicle in December 2013, and liked and enjoyed the vechicle. About 6 months ago I started having issues when driving where anytime I entered or exited the freeway, driving on the freeway and hit a slight 360 degree turn the rear end of my vehicle would go into the opposite direction of my turn. Also,I took my vehicle into [redacted] I Vacaville, CA to have a tire chenged and the owner came into the waiting area and asked me if I had been in a car accident and I stated no, why? He said because your vehicle shows signs of having been in an accident. He said there is a bar bent under your vehicle and its causes the issue with your vehicle. I called Paul Blanco company and I told them what I was told and they didn't notice that issue. What they told me was that I needed new brakes and rotors and I had them fix them and I was charged $240. I do want to say 4 days ago I was driving and almost lost my life due to this issue while driving I thank God my children were not in the car.Desired Settlement: As for a resolution what I am looking for is a refund of my down payment of $2500 and cost of repairs of $240.00 as that will satisfy me.

Business

Response:

Ms. [redacted],

Saturday November 7th, 2015 I walked around the Stockton location for an hour with being greeting.

Sunday, I go to the Sacramento location test drive a 2014 Cadillac ATS with $29k miles. I walk around for an hour without being greeted. I walked inside to speak with a rep. I was pre-approved online and just wanted to test drive the Cadillac. The rep told me if I didn't see the car on the lot then it's sold and to come back later when my co-signer was with me.

I asked for his manager and was given another rep. Also, come to find out the Cadillac was in the back inventory lot. So I test drove it and the 2nd rep, who was ready to go home for the day, said he would contact me eventually the next day that he worked.

Monday, I went to the Stockton location when they opened and spoke with Miguel. I told him that I wanted that Cadillac from Sacramento but would not give that location the sale. I gave him the number I thought was fair based on other cars in the central valley. He said that was too low and that there was only $400 profit in his number.

The manager came over to bully me. Said if I could find a better car go and try. I told him I bought a car last year and the clutch went out within the first month and the experience was bad. He then asked why would I buy another then from Paul Blanco... Wow.

We agreed on the price and finished the sale. I drove to the Sacramento office to pick up the car. It was dirty and out of gas. I drove it home. The next morning I had it washed. There are water spots that are stained on the glass and chrome. This is the first time I have seen the car in the daylight. The tires have rubber chunks missing, rims are scuffed good, an emblem is missing off the trunk, the black paint looks like someone attempted to get the water spots off with STEEL WOOL and the glass is also evenly scratched by something. My new car looks so ghetto and I am upset.

I went through 3 sales reps and 2 sales managers and I ended up with a good car that looks like crap in the sun. These people are use to selling to customer that they see as desperate and in need of them. A company that creates more detractors than promoters will eventually go out of business. Lastly I got a thing in the mail saying that I need to pay them $1,000 deposit within 20 days even though I said to Miguel I don't need or want to put a deposit down.

If this is how they treat well-qualified customers that make over $6500/monthly and with a co-signer with a credit score of 755+ ... how do you think they treat no so qualified clients? I thought this car was worth the trouble, but in the end I got taken a 2nd time by Paul Blanco's "good car company."

Review: I purchased a 2011 Toyota Camry from this dealership, and have had nothing but problems. The car is not alligned right, when you drive it shakes vigorously and won't stay straight. I have gone back more than 6 times, and nothing has been fixed but, of course they say everything is ok. I have inspected the car elsewhere to show that the frame is not alligned, and they got upset. They have copies of this inspection as well. The car is not safe to drive, and should never have been sold at these conditions. I'm starting to believe this car might have a salvaged title, and I will be verifying with DMV. Desired Settlement: I want honesty about why my car is shaking and not fixed. To fix the car or please give me back my money for down payment and trade-in. I also want a copy of the contract in spanish that was promised.

Business

Response:

The following Complaint, I am attaching the Service Records to this Complaint.

I went down to there car lot in Sacramento I was pre approved and the representative on the phone told me they would definitely get me in a car so I went down there and talk to sales rep they ran my credit and kept trying to get me into a van I told him no I wanted an SUV so he went back into an office and came back out and said there was nothing he could do for me that no bank will finance me and less I came back with $5,000 plus my 2006 Pontiac g6 I was going to trade in this car company is so full of crap so the next day I went to another major car company and was able to get approved for a car loan for $16,000 and only $ 3000 down it seem like just because I didn't want to go with a minivan they didn't want to sell me a vehicle and they advertise they can get anyone with any credit or no credit in a vehicle and I have also talk to other people who went through them after my experience and they've all had bad experiences I would never recommend this company to anybody and I hope they get shut down to me they do nothing but false advertisement and and should be sued for false advertisement from all the other reviews I don't know why anybody would ever go to them wish I would have saw this before I wasted my time driving an hour and 10 minutes to Sacramento

Review: I purchased my car at Paul [redacted]. They kept showing me the clean Carfax report which was strange to me. I purchased the car and when I was signing the papers we came to one form that indicated frame damage. The man explained that by signing the paper I am stating that I'm aware of any "possible" damage but that I know there is known because I saw the Carfax report. I signed the paper and then a couple months later found out that there was frame damage and it was reported to another agency besides Carfax. My car loan is about $17,000, which is not what I ever would have paid for a car with frame damage.Desired Settlement: I'd like to have the price of my car reevaluated and decreased.

Business

Response:

We are sorry for the delay. We are meeting today, March 6th with response to this Revdex.com Complaint. We will be giving our full Response in 24 hours.

Thank You

Business

Response:

We have reviewed the Case on [redacted]