Paul Blanco's Good Car Company Sacramento

Review: To summarize my 5 page statement, Paul Blanco offers poor customer services, failure to disclosed rates and vehicle paperwork, fraudulent signatures on documents, I was mislead in contract dealings, high APR% rate, high down payment asked on two different occasions after I received vehicle and it had been in my possession for 9 days. They applied for a quick cash loan with my SSN. All of this happened within 5 working days. I was told by the salesperson ** "I don't have time for this st, return the vehicle", after I asked why. I then contacted my loan company and they indicated that I was approved but Paul Blanco needs to cut my rate and follow their rules/instructions.

Product_Or_Service: 2012 Dodge Avenger

Order_Number: Stock Number [redacted]

Account_Number: N/ADesired Settlement: DesiredSettlementID: Other (requires explanation)

All I am asking for is my invoiced expenses refunded for the vehicle as well as loss of work service hours, mileage reimbursement along with gas, an official apology, inquires removed from my credit report.

Business

Response:

We have re reviewed this claim and will offer $500.00 to the Customer for there time.... In the original complaint pg 3 She shows a total of $2152.81

A refund of the Down payment was returned so the balance showing is $402.81, we have decided to round the refund to $500.00 and are issuing a check right now in that amount for the customer.

I have read the Typed Complaint and forwarded to Mr and Mrs. Blanco for the Positive response the Customer gave us. The issues the Customer stated are being addressed and used in our Training meetings as Positive Response. Mr and Mrs Blanco's philosophy is that all Negative and Positive Responses are handled the sames way...... So we take everything as a Positive Response to use for enhancing our business.

Please accept this as a Formal Apology, that we are sorry the experience you had at our dealership with our employees. As I said before, your feedback has already been used in a Sales meeting and has been addressed to Our General Manager and his employees.

Your check will be sent out by the end of the week.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9978143, and find that this resolution is satisfactory to me. Thank you, and please have Paul Blanco Good Company Oakland send payment to the address listed below. Thank you again for your time, and if you should have any additional questions or concerns please feel free to contact me anytime.

I purchased a 2012 Ford Focus from Paul Blancos Good Car Company on April 26, of this year. A couple of days after my purchase, I noticed a mildew-like odor. I didn't think much of it since I signed a Used Vehicle Disclosure form, acknowledging the vehicle used to be a prior rental. However the odor got worse, so I finally decided to try and get rid of the smell myself. I found that some kind of milkshake was spilled on the carpet in the back of the car and it soaked all the way through to the floor board. I then removed the carpet to clean the mold and mildew as best as I could when I noticed that there was sediment and dirt all over the bare metal floor board, seat belt welds, and even in the wiring harness. Upon further inspection, I noticed that the floor board just behind the drivers seat had a good sized dent, breaking the welds, and leaving a hand sized hole, exposing the pavement underneath the car. I then took the car into an auto body shop so they can perform their own inspection. What they found surprised me. When I bought the car, it had a clean title, no reported accidents, and no reported damage. However, when they put the car on a lift to expose the underside , we noticed rusted over front and rear axles, dents throughout the entire underside of the car, broken clips on the front bumper, broken clips and welds that are supposed to support the muffler, the heat shield on the exhaust system is torn and mangled, its missing the bottom plastic thats supposed to cover the underside of the engine, dirt, sediment, and rust up in the engine compartment, rear bumper rear bar, in the wheel wells and behind the wheel liners, and other places where stuff life that should not be on a 2012 Ford Focus that only had 29,361 miles on it the day of purchase. I went in to talk the General Manger, Reggie Mosley, last Tuesday Aug. 19 and he said that he would need to request a company copy of their disclosure form, even though I had my copy. He said it would take up to 2 days to get it and then he would call me back. Friday rolls around(a day after he promised he would contact me) and I still haven't heard from him. So I can and tried to get a hold of him and was hung up on, and re-directed back to their call center 5 times. I finally had the receptionist take down my number and message. he still hasn't gotten back to me. I got no where talking to him face-to-face and he continues, along with all of Paul Blanco, to blow me off. They sold me a flood damaged car, failed to disclose it and now won't answer my phone calls. All I want is to give them back the flood car they sold me, and if possible, my down payment of $2,750.00.

Review: I was promised a trade-in, trade-up agreement and did not receive it. The company's service department said my car had too many problems for them to honor their commitment. I think this company may have unknowingly sold me a clunker.Desired Settlement: I consider my contract to be void and null, a refund of all monies I have spent, and return of the car to company to be fair.

Business

Response:

I am sending documents for the Service that has been done on this vehicle as well as the Buyer Guide showing the Customer signed and purchased this vehicle. AS-IS no warranty.

The First Service Invoice# [redacted] was completed the day before the customer Purchased his vehicle. The customer purchased his vehicle 12-29-12 from our Sacramento Location. The next Service Invoice# [redacted] 4-18-13, is when the customer brought it back because he had his service down at Jiffy Lube, due to a Drain Plug and work was done by us at No Charge. We not seen this vehicle since, so we are a little thrown back with the statement the customer is making. Our Service Manager, and our Service Advisor, neither have spoken to this customer. So for the statement to be made and we haven't seen the vehicle since April.

We would be happy to have the customer set up an appointment and bring the vehicle in to evaluate the problems and see what we can do to help the consumer. We here at Paul Blanco's Good Car Company take all feedback as Positive and with to thank the following consumer for the information and do wish to assist in his needs.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

They said they have not seen this vehicle since April when they saw it again in October. Their Service Manager did speak to me. I did make an appointment to speak with someone there, and the person with whom the appointment was made did not speak with me.

Review: I purchased a 2012 Dodge Avenger in June of this year and I was not made aware of a squeeking sound it made. When I tried to get this problem resolved the dealership advised me it was built in to all Dodges and it could not be fixed. I advised the dealership that this was not disclosed and had I known I would have purchased a different vehicle. Since this is a defect I have tried attaining a different vehicle or my money back to go elsewhere,however the dealership will not work with me.Desired Settlement: Would like another vehicle comparable to the one I purchased or my down payment of $1000 back to get another either there or elsewhere.

Business

Response:

We have reviewed the following complaint. We are responding to have the Customer bring the vehicle into our Service Department and have our mechanics look at the problems. The customer did have the vehicle worked on at our Service Department on July 16, 2014 for Brake Noise, we did put a New Set of Brake Pads on the vehicle at that time. We would like to see if we can help this customer with their problem. The Customer can call myself and I can schedule an appointment in our Service Department , Monday thru Friday , this would be at no charge to the customer. They may have to leave the vehicle so our mechanics can work on the vehicle. We would like to fix this problem for the customer. We will wait to hear from the customer

Consumer

Response:

Hello this is [redacted] and am requesting a refund of my initial deposit of 1000.00. The car is making too much noise and this was not disclosed at time of purchase please contact me at [redacted]. to discuss thank you. This is the original email that was sent to the dealership.

Business

Response:

In our previous response on 9-10-14, we invited the customer to bring her vehicle in to our Service Department. The customer has made four appointments and has not been able to bring her vehicle in at this time. We are unable to review her problems and also try to help her. We are making a Good Faith effort here, when she brings her vehicle in it is no charge to her. This is appointment is for an diagnostic to see what is going on so we are able to help her. However, with her not coming to the appointments that have been scheduled by her and not responding until now, that she wants her deposit back. She is not giving us any time to fix the problem. We will open the floor again, that we are willing to diagnose the vehicle and try and she what the problem is. We thank you for your response in this matter and wait to here from the Customer again. She can speak to Vince or Dan at our Service Department.Thank You

Consumer

Response:

I did not miss four appointments it was only two and it was personal reasons. They are rude and I want my money back!

Review: I applied online and was called about 15 minutes later by [redacted] and was asked about my application and a few follow up (pre qualifying) questions I was then told that I was approved and all I needed to do was bring down a couple pay stubs, bills with my name on them and 4-5 references. I asked her specifically before I take the 45 minute drive there was I for sure approved she said yes you are you just need to sit down with a sales person and figure out what vehicle is right for you and your budget etc. I also asked if a down was going to be requested because I physically could not produce one today but would be able to do in next week etc. [redacted] explained that they have deferred programs available and even if the bank requested e money up front that Mr. [redacted] covers those and then just cashes my check and that the great part of that is it is free of finances charges. When I arrived at the dealership I was met by a salesmen that took me to his desk and immediately started asking me the same questions I had already answered online and told me that he was working on getting me approved(something that I thought already happened) I told the person what I was looking for and asked if that would be a problem and he stated that it all determines on the banks and what they approve. I was then shown a vehicle that I was not impressed with but would have worked for my situation I took it on a drive then asked for him to run the numbers. I was then met by a sales manger who went into his fast talking routine and told me I needed to come up with 5k today when I stated that was not an option he stated we'll let me see what I cam do I will be back. I waited about 10 minutes then my salesperson was called to the office when he returned he said we can not do anything unless you write a check today for at least 1k I told him that was not an option but could do that within 30 days he said no they could not do that and if I could not do the 1k there was nothing he could do.Desired Settlement: I ran out of characters up top but a lot more happened then described I was told that pricing on vehicles was not know and it was dependent on banks and approvals and lots more. I would have loved to walk out of there today with a new vehicle but it was clear that they used whatever tricks possible to get people in the door. I will make sure that I spread the news about what [redacted] is really about and the only thing I guess I could ask is for cleared defined communication to the customer

Business

Response:

We want to Thank You for your Positive Feedback, we are in the process of Reviewing your Complaint and will respond within the week of our findings. We will send our response to the Revdex.com for review

Thank You

Business

Response:

We have read the Complaint and the email the Customer had sent on 7-14-14. We appreciate the Positive Response the Customer made. Just to high light some areas, we have a Three Step Process we go by

1. We will discuss with you to get a better understanding of your vehicle needs and budget

2. We will then pair you with a lending institution that best fits your budget and circumstances

3. We can search through our vast inventories to find the right vehicle for you.

When you applied for [redacted].com, [redacted] called you back to go over the Application, when she accepted you was in OUR [redacted] Program, Our Program is designed to help good people with weak credit get into a vehicle they desire. We are never able to Run your Credit until you are in Front of a License Salesman and they see your Driver License or ID Card . Our [redacted] Program, is a process for each and everyone either to get approved today or in 6 months with some help to guide you . WE have helped thousands of people get into vehicles that were turned down at other places.

We also go over steps to help you improve your credit score.

We do apologize for any misleading you feel we did. We want to help everyone but at times things do happen and we are unable to ,

However, we want to Thank You for your Positive Feedback and would like to offer a $50.00 gas card as a token of our appreciation if you would accept. We will mail it out to you once we hear your response that you will accept. We will use this complaint as a teaching tool in our sales meetings. We again, want to apologize for any miscommunication and wish this customer all the best.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: When I went into purchase a vehicle in 2013 at Paul Blanco's "Fresh Start" program, I was advised that even though purchasing a 2010 [redacted] Passat $5k above its Kelly Blue Book value, and with a 20.90% interest rate through Capital One, I would simply need to make "On time" monthly payments, and then re-finance my car loan, because my credit would have improved. I was advised this information, despite countless conversations of concerns with the finance manager, sales person and other staff on duty. I was promised, that 9 months of on-time payments would secure me a better interest rate. Now, it's September, 2015. I owe $16,000 on this same car, that is worth $8,000, and no company nor bank nor credit union, will refinance this vehicle because it's "upside" down. The sales people LIED, sold a car, over $4,000 worth its value, and deceptively convinced me, a single mother of a toddler who simply needed a vehicle to get to work in, so that they could profit.Desired Settlement: I would like to be reimbursed the amount that was ADDED from the value of the car, to the TICKET price of the car, which inflated my now $8,000 gap in a loan.

Business

Response:

Mrs. [redacted], we are in the process of locating your file from EZ Auto Solution, they have been out of business since January 2013. You purchased your vehicle from them on 11/23/2012. We have recently moved our Corporate offices and are in the middle of moving to the new location. As soon as I receive the file and I can pull the necessary paperwork I will be able to further assist you in this matter. Please in advance accept our apology.

Business

Response:

Ms. [redacted],

Review: Hello,I want to start by saying I went in to Paul Blanco dealership on Fulton blvd,Feb 8 2015 in good faith looking for a reliable car to purchase,Salesman immediately shows me a brand new Chevy Cruze car and tells me he can get me qualified. He asked what I can put down and told him 4k was the max, he then says let's do it! shakes my hand congratulates me,takes my down payment walks away with it to the Manager office. He tells me it will be just a few more minutes while the paperwork is being processed.I waited 30-45 minutes and he comes back to say sorry bank wont approve the loan, I then said to him to return my 4000.00 down, he says to me sorry it's in a lock box we cant give it back to you. You will have to wait for a check..This is where the problem begins, It's now Feb 10th and I still do not have my cash every time I call they tell me the signer of the check is unavailable.This is by far the most humiliating feeling ever Io gave them 4k of my hard earned sweat and tears money and they wont cut me a check. I'm left with no cash and no car, missing opportunities to purchase from a private buyer because they have my money. Please help in anyway so that this doesn't happen to anyone in the future it's unfair.Desired Settlement: Mr.Paul Blanco and his Sales staff should not take any type of down payment with out a bank approval. Causes the customer to be left dry until they can cut a check.

Business

Response:

We would like to start by saying, we are still in the progress of looking into this matter. We have employees who were involved with this customer, that we have not spoken to as of yet. However THE Check for $4000.00 is Ready for Pick Up at the Front Desk in Sacramento Store.I just tried calling [redacted] to let her know this, however, I got her voice mail and I did leave a message.We are taking this complaint very seriously, and will be following up on a statement to the Customer and Revdex.com in a couple of days.

Business

Response:

Ms. [redacted] came to our dealership Feb 8th, 2015 and inquired as to purchasing a pre-owned vehicle. The sales professional assisting her was [redacted]. He did a customer Interview and asked her to fill out a customer statement and she did, [redacted] asked for identification and she produced an identification card issued by the California Division of Motor Vehicles instead of a Driver’s license. Stating that she had a license but it was at home. We accepted her word and submitted the customer statement to a lender for credit approval. Such approval was granted by the lender for credit on the vehicle she wished to purchase contingent upon Ms. [redacted] having valid California Driver’s license and providing insurance coverage. Exhibit #1 clearly shows the lender required a driver’s license. The customer again assured [redacted] that she was a current holder of a California driver’s license so he proceeded to the next step which is to collect requited down payment on the vehicle she had selected and then go to our business office to execute a contract. After providing proof of insurance, She provided the down payment and it was put into the drop safe. And properly receipted into the receipt book. At that point [redacted] told her she would have to get insurance before he could execute the contracting and deliver her the vehicle. She contacted an insurance agent but was not able to procure insurance. So [redacted] asked her to speak with our in house insurance specialist to attempt to gain coverage for her. The agent’s name is [redacted] and the company is IFE insurarance/Titan. Unfortunately when Ms. [redacted] filed her application on line it came back with a rejection due to Ms. [redacted] having a suspended driver’s license with the California DMV. Therefore the credit approval with AFS, the lender, would not work for Ms. [redacted] as it stipulated an in force insurance policy. As an alternative we had gotten an approval with a second lender that did not require a driver’s license however that particular lender would not agree to finance the vehicle she had selected. And the one they did agree to provide financing on was not finished with pre-delivery and safety and would not be deliverable until the following Monday. Ms. [redacted] agreed to pick up the vehicle on Monday. However on Monday she had a change of heart and wanted her deposit/down payment returned to her. Which of course we agreed to as we didn’t have a deal. The salesman explained the process to Ms. [redacted]. First the finance department has to void out any contract, void the deal, make sure any documents that need signatures are signed and make sure the funds in question have been accounted for. Then they issue a request for refund check to corporate office. And customer can normally pick up the check in 48 hours or it will be mailed, whichever is the customer prefers. Please not exhibit #2 Refund Check [redacted]. Further our Head Desk Manager and the Salesman who handled the transaction have both written and signed statements documenting the [redacted] transaction. Exhibit number 3 and exhibit number 4. Thank you for your consideration of these facts and documents.

Business

Response:

Ms. [redacted] came to our dealership Feb 8th, 2015 and inquired as to purchasing a pre-owned vehicle. The sales professional assisting her was [redacted]. He did a customer Interview and asked her to fill out a customer statement and she did, [redacted] asked for identification and she produced an identification card issued by the California Division of Motor Vehicles instead of a Driver’s license. Stating that she had a license but it was at home. We accepted her word and submitted the customer statement to a lender for credit approval. Such approval was granted by the lender for credit on the vehicle she wished to purchase contingent upon Ms. [redacted] having valid California Driver’s license and providing insurance coverage. Exhibit #1 clearly shows the lender required a driver’s license. The customer again assured [redacted] that she was a current holder of a California driver’s license so he proceeded to the next step which is to collect requited down payment on the vehicle she had selected and then go to our business office to execute a contract. After providing proof of insurance, She provided the down payment and it was put into the drop safe. And properly receipted into the receipt book. At that point [redacted] told her she would have to get insurance before he could execute the contracting and deliver her the vehicle. She contacted an insurance agent but was not able to procure insurance. So [redacted] asked her to speak with our in house insurance specialist to attempt to gain coverage for her. The agent’s name is Alondra [redacted] and the company is IFE insurarance/Titan. Unfortunately when Ms. [redacted] filed her application on line it came back with a rejection due to Ms. [redacted] having a suspended driver’s license with the California DMV. Therefore the credit approval with AFS, the lender, would not work for Ms. [redacted] as it stipulated an in force insurance policy. As an alternative we had gotten an approval with a second lender that did not require a driver’s license however that particular lender would not agree to finance the vehicle she had selected. And the one they did agree to provide financing on was not finished with pre-delivery and safety and would not be deliverable until the following Monday. Ms. [redacted] agreed to pick up the vehicle on Monday. However on Monday she had a change of heart and wanted her deposit/down payment returned to her. Which of course we agreed to as we didn’t have a deal. The salesman explained the process to Ms. [redacted]. First the finance department has to void out any contract, void the deal, make sure any documents that need signatures are signed and make sure the funds in question have been accounted for. Then they issue a request for refund check to corporate office. And customer can normally pick up the check in 48 hours or it will be mailed, whichever is the customer prefers. Please not exhibit #2 Refund Check [redacted]. Further our Head Desk Manager and the Salesman who handled the transaction have both written and signed statements documenting the [redacted] transaction. Exhibit number 3 and exhibit number 4. Thank you for your consideration of these facts and documents.

Review: I went to this dealership to try and trade in my vehicle. The Sales man did not tell me until after I had already been there for about 5-6 hours and was getting ready to sign a contract for a new vehicle the sales man then told me that they would not take my trade in because of the value of my vehicle compared to how much I still owed on my loan. He told me to let the car dealership come pick up the old vehicle and let them charge it off just to get me to sign the contract. He promised me that it would not affect my credit at all that he did the same thing and that many of his clients do it. I have done my research and am being told that if I were to do this then my credit would be ruined for at least 7-10 yrs. This is supposed to be a company that helps people build credit but it is a total scam. They are basically selling their cars to people and ruining their credit by telling them false information to make a quick sale. Now I am stuck with two cars and two car payments because they promised me that it would not affect my credit at all come to find out from multiple creditors that it would ruin it.Desired Settlement: I am not sure how this can be settled as I have signed a contract for the vehicle about 2 weeks ago although it has not showed up on my credit report.

Business

Response:

When Ms. [redacted] met with our salesman Robert [redacted] on April 12, 2015 at our Sacramento dealership, she presented an inequitable vehicle for trade-in because she and her husband still owed substantially more than the vehicle's fair market value.

Review: 6-17-14 received toll violation for vehicle I sold to Paul Blanco's in march of 2012 (violation occurred june 2012). Paul Blanco's never took my name off registration. Record is below, this issue has still not been taken care of and the due date was today.Record:6-17-14- received collection notice for toll violation on vehicle I sold to Paul Blanco's over two years ago- contacted collection agency, told Paul Blanco's would need to handle this matter6/25/14- called PB, told to contact QRS 916-333-2892, called QRS, spoke to [redacted], told to email collection notice, told it would be handled immediately. Emailed [redacted] the collection notice.6-25-14-Called [redacted] late afternoon, did not answer, left message6-27-14- Called [redacted] for update, no answer, left message7-8-14- Called [redacted] for update, told she was not there, spoke with [redacted], told to email her the collection notice, told she would take care of it immediately and call me back, emailed notice to [redacted].7-11-14- Called [redacted] for update, told they don't handle these things and that she sent my email to someone at Paul blanco. I asked to speak with a Manager, was told they don't have a manager that works there. Told that she would contact Paul Blanco's and make sure this was taken care of and call me right back.7-11-14- Called Paul Blanco's, transferred 4 times, told to call QRS, explained they weren't taking care of matter, transferred to [redacted]. Told to send collection agency my paperwork showing that Paul Blanco purchased vehicle from me, I explained they needed to do it because the collection agency needed proof of a license plate. Told this would be handled immediately and that she would get back to me. 7-15-14- Still haven't heard back from [redacted], called her, left message7-16-14- called [redacted], left message7-17-14- called [redacted], left message7-17-14- called 3 more times, didn't leave messagesDesired Settlement: I want PB's to settle this matter w/the collection agency, a written apology that this happened, as well as for the horrible treatment over the last 3 weeks. This matter was due today, and will now be on my credit report because it has still not been taken care of and will now affect me financially. I expect monetary compensation because this is now affecting my credit report as well as for the mistreatment and absurd amount of time I've had to invest into this matter, including missed work.

Business

Response:

We want to Thank You for the Positive Response, however we need some additional information on this case. We need a copy of the Ticket sent to Revdex.com for our viewing. We need to know when you actually Traded in this vehicle and was there any other names associated with either the purchase or trade vehicle. If you can please send this information to the Revdex.com for our viewing we can help in our findings.

We greatly will wait for your response.

Thank You

Consumer

Response:

I have attached the 2 page collection notice. I sold the Hyundai accent to Paul Blanco's on 03/10/2012 as a trade-in when I purchased a Jeep from them. There were no other names other than mine associated with this sale or with the accent.

Business

Response:

We are in the process of review with this Claim right now. We have located the Original paperwork from March of 2012, we are tracking what happened to this vehicle and make sure that everything has been taken out of your name. We are matching up the documents that you sent to the Revdex.com with the documents that you signed at Original Date of March 2012. We are also pulling the reports of transfer through the DMV System we use. This process should be taken care of by the end of next week. We will then write our findings and solution to this matter. We do apologize for this inconvenience and will be sending you a special token of our appreciation.