Paychex, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe 2nd quarter payroll tax return was incorrect, we are still waiting for 1st quarter tax returns, Alabama penalties have not been reimbursed and EDD penalties have not been paid. Once these have all of these issues are resolved, we can close this matterRegards, *** ***

Thank you for your inquiry
about *** *** *** ***, IncPaychex takes complaints from our
clients very seriously, and we appreciate the opportunity to assist in the
resolution of any disputes that occurI’m writing to provide you
with an explanation of the situation involving *** *** *** ***,
Inc.On Friday, January 8,
2015, we received an email from *** *** from *** *** *** ***,
IncShe spoke to MrS*** about the previous dispute and had accepted the
terms of our offerPlease see the information below:“Good
Morning ***, Sorry I am a little late getting back to you, I was just able to
speak with Mr*** about the dispute yesterdayWe ask that you apply a 48%
discount to our account for the year as offered by MrDennis S*** on
August the 24th through emailWe ask that if we choose to stay with your
company that you personally contact him at least days in advance of any
price changes or increases in your fee structure. In addition,
we will accept the amount of $that you have offered as credit back
for the discount roll down period for years 2013/and 2014/ We
also ask that you do not enable the discount roll down period, and instead
adjust the discount accordingly only once at the end of your year (April 30th)
Nowhere in our service agreement does it say anything about a discount roll
down period.”Paychex responded to Ms*** and agreed to the changesAccording to our records, this matter
is closed.If you require additional
information or have questions regarding this complaint and its resolution,
please contact me at ###-###-####, ext24375, or ***Thank
you.Sincerely,Scott M***Branch Manager

Thank you for your inquiry regarding *** *** *** Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that *** *** *** stated that Paychex released payments to
former employees by mistake without authorization in October 2017. When brought to our attention we delayed and have not returned $in funds. As of this date, Paychex has been working with *** *** *** *** *** to recover $from unjustly enriched employees on 11/8/since 11/17/2017. Communication was via email and telephone with both *** *** *** *** *** in November and December exploring options to recover the funds directly from the employees as the fastest methodMr*** was emailed the required forms to allow Paychex to debit funds electronically on 12/5, 12/and 12/19. On 1/6/Mr*** emailed us stating that he was unable to reach the employees and asked Paychex to proceedOne employee has returned the overpaid funds of $directly to *** *** *** and Paychex has initiated a refund of $to *** *** *** directly for the payment the second employee. I believe the matter to be resolved to the client's satisfaction once the refund of $is receivedIf you have further questions, you can contact me at *** *** *** Sincerely, Simone M*** Client Service Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not seen the disc from them as of yet when I do and it is what they've promised I will accept their resolution. Until then, I won'tIf as they claim, it's on it's way, this should be resolved soon. Having said that, I have not (as they claim) seen either a password or a tracking number from them at all. Perhaps this was an oversight on their part??? Regards, *** ***

Thank you for your inquiry about *** *** IncPaychex takes complaints from clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.When our client signed up for our Time Off Accrual services on December 26, 2016, there was a setup
issue that caused inaccurate time off accrualsSince then, our client has not been satisfied with the efforts to fix the issueAlso, they are unhappy with the service charge increase that will take effect on April 28, 2017.To fix the issue, we have updated our system with the vacation and sick accrual balances provided by our clientWe will refund the charges for the time off accrual service from December 26, to April 7, and add a discount to counteract the upcoming price increase.We do not anticipate any further issues and consider this matter resolved.If you have questions, please contact me at ###-###-####, ext***, or ***.Sincerely,Joanne C***Client Services Supervisor

Thank you for your inquiry regarding *** IncPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occurIt is my understanding that *** Incstated that inaccurate payroll wages were provided to
*** as they conducted the audit on the 09/14/17-01/06/policy termAs of this date, I would like to provide a summary of what transpired with the audit and set expectations moving forwardThe workers’ compensation policy for *** Incwas canceled as of 01/06/and at that time, ***, the carrier, proceeded with an audit of the policy. The wages downloaded to the *** system for the audit incorrectly reflected the 09/14/16-09/14/term, not the 09/14/17-01/06/term. This caused an inaccurate audit and the need for a revision I have spoken with the audit team at *** and the revised audit has been completed. Per the revised audit from ***, the premium due for the 09/14/17-01/06/policy is $211.00. A copy of the revised audit will be sent to *** Incalong with follow up from Paychex Insurance Agency in regards to payment arrangements to close this termI believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at ###-###-#### Sincerely, ary P Storti P&C Operations Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I stated in my complaint that I paid for payroll services up to the end of July and the filings that need to be completed are for the months when I was paying PaychexI would love to resolve this matter, however no one is returning emails or callsThe companies response says they will walk me through it free of charge, and I accept these termsI do, however, need someone to contact me to walk me through next steps
Regards,
*** ***

Hello,
Please refer to the attached letter of response
Thank you,
Missy P
***

Thank you for your inquiry regarding *** ***, IncPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. Enclosed is the complaint against Paychex, which asserts that *** *** was dissatisfied
with its Paychex payroll and 401(k) services, in particular the customer service they receivedIn response, the client decided to transfer the company's 401(k) plan to another record-keeper*** ***, representing *** *** in this concern, believed that under the circumstances the company should not pay a $1,plan transfer fee. Upon reviewing Ms***'s concerns, we determined that we gave proper notice of the transfer fee, and Ms*** signed the 401(k) transfer fee form, providing bank account information to collect the fee on December 15, I spoke with Ms*** about the chargeShe told me that she did not have a problem with the 401(k) service, but she disliked the bundled HR product. Ms*** stated that she asked her bank to block the debit from her account for the transfer feeI advised her that due to the block we would remove the funds owed to Paychex from the plan assetsShe understands the decision and does not object. Paychex now considers this matter closedIf you require additional information, please call me at 585-336-6497. Sincerely, Mary ***Paychex Client Relations

Please review the attached documentKind regards, Mieux W*** Paychex Client Relations/Client AdvocateThank you for your inquiry regarding *** ***Paychex takes complaints very seriously, and we appreciate the opportunity to help resolve any disputes that may occurThis is in
response to a letter that was submitted to the Revdex.com from *** *** *** LLC out of Maryland regarding their service interaction with Paychex Insurance Agency (PIA).Abby R***, the assigned Account Manager from PIA worked with *** *** from *** *** *** LLC to write a new United Healthcare policy effective 08/01/The group finalized their new policy on 07/28/2016, United Healthcare returned the group’s welcome letter on 08/01/with finalized ratesThese were immediately delivered to *** *** *** was originally quoted for enrolled, which reflected the census that *** had signed off on and installed with only subscriber (*** and her dependents)This change in final enrollment would directly affect the final premiums charged by United Healthcare as final rates are always subject to final enrollment and underwritingThis change in rates have been confirmed by United HealthCare and has been communicated to ***.*** and Abby addressed the change in rates on 08/02/Abby also engaged our United Healthcare representative, Kyle H*** to reiterate that final rates are always based on final enrollment*** questioned the rates again on 08/17/2016.On 09/14/2016, *** called into Abby upset about her September United Healthcare invoiceAbby conferenced in our United Healthcare representative with *** to again review why the rates changedPIA management has also reached out to *** on 09/16/2016, but received no response.Abby has since been working with *** and United Healthcare to either write a brand new policy effective 10/01/or request a plan change to their current policy effective 10/01/All communications and emails between PIA, the client, and United HealthCare are available for review.Paychex considers this matter closedOf course, if you have further questions or need additional information, please contact me at ###-###-####, or ***Sincerely,William B***Operations ManagerPaychex Insurance Agency, Inc

Paychex has received and reviewed your notice dated July 12, 2016, about the complaint from Connie *** with *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurMs***
filed a complaint that Paychex didn’t file her Forms 1094-C and 1095-C with the Internal Revenue Service (IRS)We file these forms for clients who are enrolled in our Employer Shared Responsibility (ESR) ServicesClients pay a fee for the ESR Services, and we collect funds from clients’ bank accounts each month. We cancelled the ESR Services for *** *** *** on February 19, 2016, after being unable to collect the services feeHowever, Ms*** says she did not become aware of the cancellation and that we wouldn’t file the forms on behalf of *** *** *** until July 11, Our records confirm that the ESR Services team had been engaged in ongoing communications with Ms*** about preparing the forms subsequent to the cancellation. To resolve this situation, we contacted Ms*** and worked with her to prepare and file the formsAfter receiving her approval of the forms, we filed on her behalf with the IRS on July 14, Since this was after the filing deadline of June 30, 2016, Paychex will help research any related assessments and work with the client to provide supporting data and make adjustments where neededWe now consider the customer complaint closed. We sincerely apologize for any miscommunication and any inconvenience this may have causedIf you have any questions, please contact me at *** or *** Sincerely, Joe *** Supervisor, Employer Shared Responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** A government-imposed deadline prevented them from finding resolution, but they said they "treat these as opportunities to learn and grow" and further, assured me they would look into the matter to "see what could have been done differently" Additionally, we should be assigned a new, more capable payroll representative.While I accept the business's response, no resolution could be achieved, which the Denver Implementation Manager recognized
Regards, *** ***

All errors be corrected

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like Paychex to show me in detail where the loan fee is disclosedI would also like to know why there is no possible way to stop a loan request processing once it has been made. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowNo MORE withdrawals were to come out of our accountThere was a lack of accountabilityOur CPA specifically said to close the account and PAYCHEX was to close the accountThe only reason we kept the account open was for the W2'sIf it wasn't for this Revdex.com complaint, PAYCHEX wouldn't have contacted usPlease attachment of exchanged emails for those detailsAfter we expressed our concerns to the sales rep about paying the necessary taxes, no one followed up reassuring us this the best decision for the businessBeing that we have to pay the CPA to fix these discrepancies, NW & Associates would like to be recompensed for the payroll fees that were not required per our CPA
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurIn response to receiving the enclosed letter from your agency on February
23, a Paychex (k) manager contacted Ms*** to apologize for the miscommunication or any inconvenience the situation may have causedThe fund distribution paperwork was sent to Ms*** via email and direct mail on February Based on our conversation with Ms***, the issue has been resolved to her satisfactionIf you have questions or need additional information, please call me at ###-###-####Thank you for your assistance.Sincerely,*** ***Senior Executive Client Relations

Consumer filed new complaint: Billing or Collection IssuesWe closed the company *** * *** *** *** *** *** *** last yearAt that time we cancelled our accounts with PayChexSince them they've continued to bill us for a variety of services despite multiple requests for them to stopOn numerous occasions they've assured us that they will stop billing us for things, and that our accounts with them are all closedFurther, we filed a Revdex.com complaint several months ago that resulted in yet another set of assurances from PayChex that they would stop billing us for services (that *** ***) wasn't receivingThey refunded some monies and apologized profuselyNow they are billing us for what appears to be some sort of insuranceWe NEVER signed up for any insurance with PayChex and the company isn't in business and yet they are pulling money out of the company's empty bank accounts!!! How do we get this predatory company to stop billing us for services we aren't receiving and that we never signed up for? New Desired Outcome: Stop billing us, refund the monies they've illegally taken out of our bank account and GO AWAY!

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur*** *** requested a bank change that we entered incorrectly, resulting in a recovery issue for the July
1, 2016, check dateThe recovery issue was still unresolved when the client cancelled Paychex services on August Funds were then transferred from our Taxpay balances to cover the recovery balance in the client's account*** *** was refunded and advised of her tax responsibilities on August This was after taxes were due, which resulted in late federal and Georgia state income tax paymentsPaychex will take responsibility for any penalty and interest assessed by the state of Georgia Department of Revenue for the June and July income tax liabilities originally due on July and August respectively.Regarding federal income tax liability date July 1, due July 7, Paychex will assume responsibility for any penalty and interest assessed by the IRS from July to August onlyPaychex will not take responsibility for any penalty and interest accrued after the refund was issued and received on August 18. We believe this situation to be resolvedIf you have questions, please contact me at *** *** *** ** ***. Sincerely, Cheri ***Branch Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Unfortunately, this information is incorrect and perhaps we need to go back to Oct where my workers comp needed to be reinstated as a result of Paychex errorIn early my son was injured in Afghanistan and recovering in Texas. Needless to say, my finances took a hit during this time as I was consistently travelling between CT and Texas where he was recovering. During this time, I did have some issues with finances and had some transactions decline due to insufficient funds. Each and every time this happened I was charges outrageous fees from Paychex, in addition to having to pay any amounts that had not cleared from the prior pay period. Per Paychex policy, no additional payrolls could be run without the account being up to date and current. Each and Every time this happened, I paid the fees and NEVER missed a payroll run with Paychex (which, based on their policy proves that my account was up to date and current)During one of these incidents, the workers comp amount was not included in the amounts I paid to release the payroll (Paychex error) and therefore was not paid. I was Never contacted by Paychex of the error, nor did they contact me regarding the =/- $balance due. Instead, Paychex canceled the policy with the *** and never notified me I continued to run payroll through the end of into early It wasn't until I received an Audit from The *** in that we even noticed the payments had stoppedAt that point I contacted Paychex to find out what was going onFirst I was told I wasn't even a customer (??? I've been a customer for over years and once again had NOT missed a payroll run with them.....ever. How could I not be a customer??? and I was left to deal with the issue alone I was told by Leslie, the Paychex rep that the *** had canceled me for non payment and that Paychex had nothing to do with the cancellationI spent hours upon hours speaking to Rich *** at Paychex and in the end, it was indeed He who confirmed the cancellation, after speaking to the Travelrs that the Cancellation had indeed come from Paychex. Unfortunately, at this point MANY HOURS and DAYS had been spent looking for another workers comp company to cover me and I kept getting rejected because I was cancelled for non payment. It wasnt until Rich from Paychex went to the Paychex workers comp people and explained THEIR error that they decided to assist. AT that point, they went back to the *** and explained their error. The *** agreed, based on Paychex request to reinstate my policy back to Oct As a result, there was a balance due for the payments Paychex did not collect during my regular payroll runs.As far as the balance due and transactions on my account. There was never ever an agreement for ME to pay $2246.32. As a matter of fact, the whole reason there are so many transactions is because it just showed up on a Cash Requirements report scheduled within even a discussion with me. I contacted the Paychex Rep Jessica *** and she apologized for the error and assisted in correcting....despite the numerous unauthorized transactions on my accountThere were days in between transactions that Paychex just held onto my money Money they were never ever authorized to take Jessica then set up a proper payment plan that I followed each month. Once again, despite this error and the fee's I paid for overdraft and maintenance of my workers comp, I did not cancel nor did I request any refundsMost of and was spent making "catch up payments" for Paychex error. When rolled around, I was told I owed nearly $12kas a result of an audit. Come to find out, they had decided to take it upon themselves and include me, an officer of the company with an exclusion filed with the state of Ct. I find this very odd as I have been a customer and using/paying for their services for nearly years. I had to insist they go back and redo the audit and requested they go back the previous years to be sure. I never received copies but was told by Nicole *** (who handled this situation) that they were complete and it was just the one year with the "error" They revised it but there was still a balance due to their error with the error in cancellation of my policy and balance owed. Once again, I paid those fees, along with the fees to Paychex for "maintaining" my workers comp.Fast forward to and yet another audit resulting in MY owing more money. When I contacted Paychex I received notification from Barbara *** stating that it was a glitch in their system that screwed things up and therefore resulted in more money being owed Again, another Paychex error.I am extremely upset that I have been paying fees each pay period for Paychex to maintain my workers compThe whole point of using their service is the workers comp fees are based on EXACT payroll dollars If they are doing their part, there should be absolutely no need for an audit with money due each year.I am also upset the during this during my financial issues, there were months where I paid over $in fee's to Paychex for not having the sufficient funds in my account There were several other invoices that were nearly $300/ I was forced to pay these fees BEFORE I could even attempt to run a payroll and pay my employees I lived up to my end and did what was required of meI would expect the company I hire and PAY to do the same on their end, but they did notThey took those fee's and just let my account slip through the cracks Again, I am requesting FULL refund of all the fee's paid for Workers Comp maintenance since the start of these issues in In addition, I would like PROOF supplied that the audits for all the previous years WERE gone over to be sure that I was excluded as an Officer In addition, I would like an updated Account History for PAYMENTS MADE AND APPLIED beginning with July through the final payroll run with you in I am attaching emails and PROOF of these conversations to this complaint as well.I have tried to get answers and resolution with Gina *** but have gotten nothing other than a summary of errors with no explanation as to whyRegards, *** ***