Paychex, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your inquiry regarding *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that *** *** *** stated that there are incorrect wages on
of their employees, along with an incorrect Social Security Number and spelling of a last nameIn addition to these items there was a lack of communication with the client. As of this date, I am waiting for Mr*** to send me over the notices that the employees receivedMr*** and I did realize that one of the employee situations, I will be unable to resolve as they were not using the Paychex service during that time periodI did let him know that I would get a contact for him at the IRS, that he could reach out to in regards to that matterWith the other employee I have corrected the Social Security number and incorrect spelling of their nameOnce I receive their notice I will be correcting the wages, amending their Wand the returns for the businessI believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at *** * *** Sincerely, Ginger N B*** Client Service Manager

I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Although I appreciate that Paychex has stated that a refund was made, I have not received one I was sent an email after my complaint was made with the Revdex.com from Paychex stating that they had failed to cancel certain recurring charges to my account and would immediately return any erroneous charges immediatelyDespite what I believe to be sincere apologies and a genuine belief that this has been resolved, funds have NOT been returned to my accountFurther, I find myself continuing to spend time to fix the errors caused by PaychexI have not asked for a reimbursement for my time but my generosity is wearing thingI have merely asked Paychex to stop removing funds from my bank account and to return those funds that they shouldn't have taken in the first placeUnfortunately this is the third or fourth month in a row that this problem has continuedMy other concern is that if this is happening to me, Paychex is probably doing this to others as wellThis reminds me of the class action lawsuit against telephone and cable compiles who wouldn't allow people to cancel and would continue to charge them even after they went to great lengths to be rid of those companies. I look forward to this problem being resolved. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the follow up and we appreciate the e-mail
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have reviewed what Paychex mentioned in their response is not trueWe are yet to receive the full credit backTill 07/30/our agreed total credit is $17,832.42, Paychex only credited us $5,971.95, we yet to receive balance of $11,I just sent an e-mail to *** *** and *** *** from Paychex the below e-mailPlease see attachment on credit balance. Good Evening Gentlemen, Even after repeated reminder, you failed to keep your
promises of crediting us the below amount in a timely mannerWe just
reconciled with our bank statements and below is what we receivedAs per your
confirmation, Paychex will credit us back till 06/30/16, attached is your
spreadsheet that you confirmed on 08/12/that process will take to
business days and we will have the below full amount credited.Please advise when we expect to receive the below amountKevin, as per your e-mail this morning that Brandy from your
office will provide us an update of credits from 07/01/till 08/31/16,
it is 5:pm PST on 09/15/16, I have not receive any update yet
Total Credit: $17,(till June 30th,
2016)
Credit Received: $on 08/10/
Credit Received: $on 08/09/
Credit Received: $on 08/09/
Credit Received: $on 07/28/
Total Credit Received: $5,
Remaining Balance to be Credited:
$11,
Warm Regards,
*** ***
*** ***
Vice President Operations

Please review the attached documentKind regards, Mieux *** Paychex Client Relations/Client AdvocateThank you for your inquiry about *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes
that may occur.I have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference*** *** contests that Paychex over billed his company $for services provided from September 9, to December 30, 2016.After Mr*** left our service on January 1, 2017, he audited his billing records and said the amount paid was higher than what he agreed to in the Service Agreement that he signed when he completed a package change in 2015.The agreement he signed on September 9, included an estimated fee schedule that states “prices are subject to change” and on page 3, point of the agreement it reads “Review ReportsClient will review all reports and documents provided or made available by Paychex and inform Paychex of any inaccuracies within three (3) business days of receipt or availability.”At this time, we don’t feel Mr*** is entitled to a refundI’ll continue to monitor the situation until the matter is resolved to Mr***’s satisfaction.If you require additional information or have questions about this complaint or Paychex’ resolution of this complaint, please feel free to contact me directly at 877-895-1956, ext5131103, or m***@paychex.com.Sincerely,Marie ***Client Service Manager

Thank
you for your inquiry regarding Dr*** ***Paychex takes complaints from
our clients very seriously, and we appreciate the opportunity to assist in the
resolution of any disputes that may occurDr
***'s complaint is concerned with potential identity theft and fraud on
one
occasion, October 22, 2015, when payroll information was delivered to the
incorrect address. The inferred second
concern, November 5, 2015, was not a delivery errorRather, the courier went
to the incorrect address, verified accuracy, and subsequently delivered the
package to the correct address. The signature obtained was that of the
receptionist and not the office manager or doctor as required. We've
terminated this courier for Dr*** and have replaced the service with
FedEx.Following
the actual delivery error on October 22, Paychex committed to researching
alternative delivery methods such as FedEx or UPS at no additional expense to
the doctor. No promise was made to use only FedEx or UPS until November 5,
when the decision was made to use FedEx going forward, after the incorrect
signatory by the second courier.In
response to Dr***'s concerns, we have:Apologized for the delivery error on October Opened a security incident through our Risk department to conduct a thorough investigationChanged courier services twice, and upgraded delivery service to FedEx, which will be free for six months, and then ongoing at the discounted courier rateProvided free credit monitoring for the entire staff (provided on more than one occasion; receipt as yet unacknowledged)Apologized for the inaccurate signatory on November 5Credited all delivery costs to date (and for six months going forward)Updated Dr***'s account to DBA *** Dental to match the office name (to help aid future delivery)Updated his print label to include required, specific signatoriesReviewed a full reprint of the delivered items to confirm exact exposure (SSN is completely masked; bank account number reveals last digits only)Reviewed the facts of the incident with the referring CPA firmRemained in contact with Dr*** regarding these mattersWe believe
we have fully satisfied Dr***'s concerns and will remain in contact with
Dr*** to be sure these updates resolve his concernsOf course, if you
require additional information or have any questions, please feel free to
contact me directly at ###-###-####, ext56600, or dm***@paychex.com.Sincerely, D.JM*** Branch Manager

Good morning,
Please see the attached response to complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never received information stating that there would be fees. They are ridiculous amount of money to cut a check. You have made plenty of money off of me to charge me to cut a check is beyond. It would not be so bad but after calling YOUR customer service department to inquire on how to do a rollover check so I may deposit it into my IRA I was told to use the automated system. I NEVER wanted a cash out my intention from the beginning was to roll it over. So I am being charged for your mistake. Your fees are not clearly stated and to dip into someone retirement account when ever your feel like it is gross. You are not clear with your fees, plain and simple and to put it on *** *** a company I am not even associated with anymore is weak. You have my money they do not and they are a former employer I do not know why you think they would go out of their way to make sure I understood YOUR program. I called YOU not them to request the proper way of getting a roll over check. Have some responsibility for your company's practices!Regards,*** ***

Thank you for your inquiry about *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.I have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference*** *** contests that Paychex over billed his company $for services provided from September 9, to December 30, 2016.After Mr*** left our service on January 1, 2017, he audited his billing records and said the amount paid was higher than what he agreed to in the Service Agreement that he signed when he completed a package change in 2015.The agreement Mr*** signed on September 9, included an estimated fee schedule that states “prices are subject to change” and on page 3, point of the agreement it reads “Review ReportsClient will review all reports and documents provided or made available by Paychex and inform Paychex of any inaccuracies within three (3) business days of receipt or availability.”The $charge Mr***’s references is for General Ledger serviceHe signed up for this service in early September, and then on September 30, 2015, Mr*** upgraded his service and signed a service agreementThe upgrade increased his base fees about $per pay periodWe reviewed the invoices from September 30, until Mr*** cancelled the service and found that all invoices were accurate.At this time, we don’t feel Mr*** is entitled to a refundIf you require additional information or have questions about this complaint or Paychex’ resolution of this complaint, please feel free to contact me directly at 877-895-1956, ext5131103, or m***@paychex.comSincerely, Marie ***Client Service Manager

June 22, 2016Revdex.com, IncBryant Woods SouthAmherst, NY 14228Attn: ***, Complaint HandlerRe: Ms*** ***Case: *** Dear ***Thank you for your inquiry regarding Ms*** ***Paychex takes complaints from our clients very seriously, and we appreciate the
opportunity to help resolve any disputes that may occur.Ms***, formerly employed by *** *** *** ** *** **, submitted a complaint to the Revdex.com after receiving an incorrect payroll checkThis occurred because her employment was not terminated from our system.I have contacted Ms*** to apologize for the inconvenience and will continue to work with her to have the incorrectly distributed payroll check returned to usAdditionally, I am working with our internal Risk department to discontinue collection efforts.If you have questions, please contact me at *** ext***, or ***.Sincerely,Laurie ** O*** Client Service Manager

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurWe have reviewed the details of Ms***'s complaint at our corporate office, and will continue to
monitor this client's account throughout resolutionPaychex has sent an abatement letter for the assessed penalty and interest for 4th quarter, to clarify Ms*** had paid up front the amount of $Per New York State, we will follow up with them in weeksIf you have questions or need additional information, please call me at ###-###-####Thank you for your assistance.Sincerely,*** ***Senior Executive Client Relations

Thank
you for your inquiry regarding *** *** LLCPaychex takes complaints from
our clients very seriously, and we appreciate the opportunity to help resolve
any disputes that may occurThe
situation our former client reported to your agency resulted from an untimely delay
in closing the
account as requested Additional
fees were incurred on the account that should not have been. Once we were notified of the situation on
February 19, 2016, we took corrective actionWe refunded the necessary funds
through the same ACH process that originally occurred. We
have advised the client that the initial request for $ was not an
accurate amount. A refund of $
was agreed to by Jeff H*** and initiated to the company bank account.We
consider this matter resolved; however, we’ll continue to work with *** *** LLC if it’s determined that any additional action is requiredIf you have
questions, please contact me at ###-###-####, ext*** or ***Thank you

To: Whom it may concern, Thank you for your inquiry regarding *** *** TaxPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. We are in receipt of *** *** Tax's response to our October 19, 2017 letterNotwithstanding that Paychex is not liable to *** *** for its claims, as outlined in Paychex's initial response letter, Paychex contacted *** *** after receiving its response to discuss a resolutionAs a result, the parties are in the process of finalizing a mutually agreeable confidential settlement of *** ***'s claims, which is not to be considered an admission of liability by PaychexWe expect that this resolves this issue with the Revdex.com, but please let us know if you need any more informationIf you have further questions, you can contact me at ***. Sincerely, Ellie M***Client Service Manager

Dear Revdex.com Inc: Thank you for your inquiry regarding *** *** * *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. It is my understanding that *** *** * *** stated he needed the Time and Attendance product restored to pull reports, so he can provide to his lawyer. As of this date, the request was escalated to our support teamThe task has been assigned and will be completed within hoursI followed up with *** and provided him with this updateHe is all setVery happy with resolutionI believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at *** *** *** Sincerely, Yocely G*** Client Service Manager

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurMr*** says that he issued his employee *** *** a
manual paycheck for the payroll dated November 14, Paychex inadvertently also issued a check in error for the November 14, payrollAs a result, *** received two paychecks: the check that Mr*** prepared and the check that Paychex processedMr*** cashed both of the checks, resulting in an overpayment of $1,Mr*** notified his Paychex sales representative, *** ***, about the situation on December 5, 2014; however, he did not notify his Paychex payroll specialistTo help ensure the accuracy of payrolls, it is the responsibility of our clients to review all payroll reports prior to distribution of the paychecksAs stated in the Client Service Agreement (CSA) the employer signed, "Paychex will process Client’s payroll based solely on Client Information provided by Client, prepare payroll checks drawn on Client’s bank account or as otherwise directed by Client in this Agreement, prepare payroll reports for each payroll processed by Client, and provide the payroll reports, checks, and/or payroll check stubs to Client for review and distribution." On December 9, Mr*** spoke with Client Services Supervisor *** *** about the payroll error, and he agreed he should have reviewed the provided payroll reporting prior to distributing the paycheckMs. *** offered a credit to Mr*** for the payroll processed in error and for half of the net pay paid in errorThe credit would be $for the payroll and $for the net payMr*** found this unacceptable and requested Paychex credit him the entire net pay of $1,in cash. At this time, *** *** has been overpaid and owes $1,to Mr***However, Paychex will agree to the original offer to credit Mr***’s account in the total of $If you have questions or need additional information, please call me at ###-###-####, ext***Sincerely, *** *** Executive Client Relations Analyst

Thank you for your inquiry from *** *** regarding *** *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Ms*** states that Paychex has not taken action to the
*** *** *** 401(k) plan and that the company continues to be billedOur records show that Paychex terminated the 401(k) plan effective September 11, 2015.The plan still has assets and, as such, is subject to continued billingWe informed the client that any participant with assets in the plan would require a distribution before we could cease billing the assets on the accountThis was noted in the termination paperwork that the client received and signed. We have contacted the local Paychex payroll branch and notified them that there should not be any 401(k) payroll deductions occurring for this planThey have corrected the deductions that have occurred since September 2015. As a gesture of goodwill, Paychex will halt billing on plan assets from May through July to give participants an opportunity to take a distribution due to the erroneous collection of 401(k) contributions after the plan was terminatedWe have also mailed participants the forms necessary to take a distribution. We believe this complaint to be resolvedIf you have further questions, please contact me directly at 800-472-0072, x65738. Sincerely, Nekada D***Client Relations Team

Thank you for your inquiry from Mr*** *** with *** * *** *** Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur. Mr*** contacted you about charges *** * *** *** ***received
after leaving PaychexWe will issue ACH refunds to *** * *** *** ***(ID *** in the amounts of $for a minimum monthly charge and late fee and $for direct deposit non-sufficient funds (NSF) chargesPaychex will also issue a $refund check to *** *** *** *** (ID ***) for Electronic Invoice Payment NSF fees ($240.00) and an incorrectly applied seasonal charge ($110.00). As a professional courtesy, Paychex will reimburse Mr*** $for NSF fees ($and $252.00) that he received from his bank. We updated our records so this client will incur no additional charges, and believe this matter is now closedIf you have further questions or need additional information, please contact me at *** *** *** ** ***. Sincerely, Louis ***Sr Manager, Area Service - Core

Thank you for
your inquiry regarding *** ***Paychex takes complaints from our clients
very seriously, and we appreciate the opportunity to help resolve any disputes
that may occur. Mr
*** requested to have his funds distributed from the MrChill Heating and
Air Inc 401(k)
Profit Sharing Plan and Trust; however, his paperwork indicated
that he wanted both a rollover to a traditional IRA and a lump sum participant
paymentWe needed clarification before we could proceed.I
spoke to Mr*** on January 8, 2016, and explained the differences between
the two payment methodsHe has provided updated distribution paperwork to
reflect his preferred payment processWe initiated the payment processThe
check will be mailed to his home address within business days.We consider
this matter resolved; however, we’ll continue to work with Mr*** is he has
any additional questionsIf you have
questions, please contact me at ###-###-####, ext60093, or
***Thank youSincerely, Dan
M***Paychex
Client Relations

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurOn behalf of Paychex, I sincerely apologize to Mr*** for debiting
funds from his accountAs an oversight, Paychex collected tax liability from the client instead of applying an overpayment in July, Once identified, Paychex refunded Mr***' accountWe have since paid the penalty due to the overpayment in full and also covered the tax for the periodAdditionally, we have offered to refund Mr*** his invoice for the month of May totaling $139.08.I regret any inconvenience Mr*** has experienced as a result of these issuesIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me at ###-###-####.Sincerely,*** ***Senior Executive Client Relations