Paychex, Inc.

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurUpon receipt of your letter, *** ***, Paychex Implementation Supervisor contacted Mr***
to apologize for his service experienceWe did confirm all outstanding tax liabilities debited from client have been returned as of April 21, Based on our assessment of the situation, Mr***'s concerns have been addressed and we believe there are no outstanding issues with his accountIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me directly at ###-###-####, ext***.Sincerely,*** ***Paychex Branch Manager

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur
Ms. *** claims she was provided incorrect insurance prices and deductions by a Paychex
representative in January, resulting in an overcharge of $1,
On November 17, Ms*** was trying to enroll one of their employees on their group benefits and requested the Paychex Account Manager provide the employee (*** ***) the premium amounts and benefit options that *** could choose fromThe Paychex Account Manager gathered the appropriate information from the carrier and provided it directly to her employee via emailUpon reviewing the information that the Account Manager provided, *** responded to his employer stating that his total premium was $a month for medical, dental & vision, which was incorrect (the total premium amount was actually $1964)The client then notified payroll (as the Paychex Insurance Agency is not managing the groups deductions) that ***'s monthly deductions should be $based on the employer contribution of $a month and the total premium amount that *** provided originally of $
On May 29, 2013, Ms*** discovered that the employee’s premium cost the group was being billed for by the carrier, was different then what they originally told their payroll specialist to deduct monthly from their payThis was a result of the employee assuming his employer was paying the full amount of his single carrier coverage of $as he subtracted that amount from the total correct premium of $to get his premium of $1299, which he then told his employer was his total premium
Paychex holds no responsibility in this matter as it was a miscommunication between the client and their employee. Paychex did go above and beyond when Ms*** notified us of the situationThe Account Manager went back to the carrier and requested the employee be placed on a different less expensive plan (off renewal cycle, without a qualifying event)The carrier did make the exception off cycle and without a qualifying event and enrolled the employee on the different plan option
We regret that our relationship with Ms*** was not to her satisfactionAs a courtesy, we will provide the client’s next three payrolls at no charge
If you require additional information or have any questions regarding this complaint or Paychex’ resolution of this complaint, please feel free to contact me at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They are saying that I have an unpaid invoice which is not trueI paid the invoice of by check and the check has cleared my accountI paid it as soon as the mail allowed because I could not trust them to withdraw directly from my account since they make up charges and have no communication as to what they areI want confirmation through the Revdex.com that my account has no outstanding balance, my account is closed and that I will receive no further communication from their company. Regards, *** ***

My difficulties with Paychex finally are resolved. Thank you for taking time looking over my complaint for case##***. Sincerely, *** ***

Thank you for your inquiry regarding *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.The issue with Mr*** stemmed from a miscommunication between himself and our payroll specialist
This caused for his employee to be paid via a direct deposit ach transaction instead of a manual check for reporting purposesOnce we were alerted of this error we attempted to retrieve funds from his employee’s account which were no longer availableTherefore, we attempted to retrieve funds from Mr***’s company bank account which was also unsuccessfulAt this point we gave the client the option to either work it out internally with the employee or offered to issue a warranty for the amount in question and we would then work with the employee to retrieve fundsMr*** advised he would work with his employee and therefore we were under the impression that this is how the issue would be resolvedThe client is now placed with our collections department because we were never able to collect on the funds paid to the employee. We do show that 1099’s were shipped out to the client via local mail carrier on 01/01/2018. I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at *** *** Sincerely, Lizeth S*** Client Service Supervisor

March 15, 2017Revdex.comBryant Woods SouthAmherst, NY 14228Attn: Beth, Complaints HandlerRe: *** *** ** ***ID: *Dear Beth:Thank you for your inquiry about *** *** ** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist
in the resolution of any disputes that may occur.We inadvertently billed *** *** ** *** with incorrect fees in the months of December through MarchTo resolve this matter, we will be crediting all fees and bringing the client’s account to zero.We have emailed our client today and apologized for the delay in processing the correctionWe also assured our payroll contact that we would issue a check today March And provided them with an invoice reflecting the zero balance.Paychex now considers this matter closedOf course, if you require additional information or have questions, please contact me at 518-456-4123, ext*Sincerely,Lisa *Client Service Manager

We received *** ***’s
response to the letter we submitted on January 14, Paychex takes
complaints from our clients very seriously, and we appreciate the opportunity
to help in the resolution of any disputeMs*** contends that Paychex
misled her about the setup fees and costs of her 401(k) plan serviceAs stated
in her letter, Ms*** thought the fee of $per quarter for three
years seemed reasonable and then signed up for the serviceShe stated that she
did not recall discussing a setup fee of $3,with her sales
representativeAfter she was billed $
for two consecutive months, Ms*** spoke with a Paychex client service
representative, who directed her to speak with her sales representative to
correct the chargesWe provided her with the contact information for the sales
representative on September 9, She subsequently decided to terminate her
planWe terminated the plan effective September 23, 2015, and issued no
further billing to her for the plan after this date. On October 14, 2015, Ms
*** spoke to a Paychex representative detailing her overall experience with
our product and requesting a refund of the setup feesPaychex offered to waive
the remaining installments of setup fees totaling $1,500.00, and she agreed to
thisTypically, a client who terminated a plan under these conditions would be
responsible for paying the entire setup feeOur records show that Paychex
provided accurate information to Ms*** explaining the termination and
transfer process for the *** 401(k) planNo further refunds will be issued
to the client If you need more
information, or if you have questions about this complaint or Paychex’s
resolution of this complaint, please contact me directly at ###-###-####

***,
Please refer to the attached letter of response
Thank you,
Missy P***Thank you for your inquiry regarding *** ***'s *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes
that may occurIn her letter, Ms*** requested to have in writing, a notification of any unpaid tax liabilitiesOn June 24, 2015, Rhonda P*** released the tax liabilities via email to Ms***Based on our assessment of the situation, Ms***'s concerns have been addressed and we believe there are no outstanding issues with her accountIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me directly at ###-###-####Sincerely,Missy P***Senior Client Relations Analyst

Thank you for your inquiry regarding *** *** ContractorsPaychex takes complaints from our clients very seriously,
and we appreciate the opportunity to help resolve any disputes that may
occur. I have enclosed the
complaint against Paychex, Inc(“Paychex”), which asserts that our
client was dissatisfied with their Paychex payroll and 401(k) services, in
particular the customer service given to themIn response, the client decided
to transfer the company’s 401(k) plan to another recordkeeperThis client feels
that, under these circumstances, they should not pay a $1,plan transfer
fee.Upon
reviewing our client’s concerns, we determined this client was amply notified
of the transfer fee; however, related to the payroll and customer service concerns,
we agreed to credit our client $1,This amount is equivalent to the
administrative fees we charged for the client’s last two Paychex payrolls.Paychex
now considers this matter closedIf you
require additional information, please call me at ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If someone has reached out to me they have not left a voicemail if I was unavailable I have not gotten any calls that I am aware of. There is still a $fee on my account due to late processingThis is in addition to the fee that I paid several months ago when withholding was reported late for the first time by this company. The free year end processing was already agreed to when I signed on with this company I have the original email stating that.Nothing has been done for resolutionRegards, *** ***

Thank you for your inquiry regarding *** *** ServicesPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Mr*** requested his Paychex account be closed March 29, At that time, he
indicated he had asked that his account be closed in January 2016, but it hadn’t been doneMr*** indicated he was using another third-party payroll processorWe closed Mr***'s account immediately after he called, and we didn’t process the tax returns for the quarter ending March 31, 2016, because we believed his new payroll company would be filing these returns, which is standard practice. Mr*** contacted us again in January to notify us he'd received a penalty from the Florida Department of Revenue regarding failure to file the tax return for the quarter ending March 31, We agreed this was the result of a miscommunication when his account was closedMr*** had not processed any payroll for the quarterHe expected Paychex to file the return, while his new third-party processor would take over this responsibility beginning in April 2016. I advised Mr*** that Paychex would complete the necessary return and send it to him so he could file it at the Florida Department of Revenue's websiteI expected to be able to complete the return by 12/28/2016, but unfortunately I was not able to meet the promised dateI did, however, complete the return on 1/11/I will contact Mr*** to apologize for the delay. We believe this complaint to be resolvedOf course, if you have further questions, feel free to contact me at ###-###-####. Sincerely, Deborah *** Client Services Supervisor

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Paychex charged my business over $11,for services not renderedThe only item I received was a handbookTraining for my employees was not givenAlso, MrShannon *** stipulates that *** was unable to meet consistently with the HR representative which is falseThe HR representative was unable to meet with us because he had to travel to Europe for his son's wedding for a few weeksThe HR representative Keith, also never informed us that HR services would be an ongoing charge regardless if we used it or notI was informed by the sales rep that I would only be charged $for all services renderedNot once did Keith give me a detailed report or contractI only cancelled meetingKeith let me know the handbooks were completed so I thought our meetings were complete, but paychex kept charging meI am under the impression that paychex likes to steal from small businesses and take advantage of their trustThey do not update or inform their clients of scheduled paymentsAfter resuming simple payroll with paychex, I noticed other automatic withdraws from my bank that do not coincide with the billing I receivedThis company abuses the trust of small businesses which is not the policy of their founder, Tom *** who wanted to give safe reliable services for small business. With an extremely small business of under employees, I am suprised that Mr*** thinks that $11,is a reasonable amount to charge a business that makes less than $200, a year in salesPaychex no longer takes our phone calls or emails and our rates keep getting higherI have heard multiple complaints from other business owners in the area, that were so dissatisfied with getting ripped off that they also cancelled their servicesI have contacted my attorneys and am ready to press charges for this injustice. *** and *** ***

Thank you for your inquiry regarding *** * *** *** ** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur It is my understanding that *** * *** *** ** *** *** stated that
Paychex did not file the company’s worker’s comp for his newest entity. They received a notice which they forwarded to Paychex, and were told that they were not signed up and that it would be their responsibility to file. As of this date, Paychex has confirmed that the notice was in reference to their South Carolina unemployment filings for 2nd quarter through 2nd quarter 2017. We did have them on our Taxpay product, but were originally missing information required to file their South Carolina Unemployment return which we have since received. We have been in communication with South Carolina and have faxed the returns over for them to post. We are working with our client and will be making the payments due for them after their approval. I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at *** ** *** *** Sincerely, Courtney R*** Client Service Supervisor

January
11, Dear Mr***: Thank you so much for bringing your concerns with your account to my
attentionWe are sorry that you’ve been unhappy
with the service and communication you’ve received with our HR Solutions
serviceAs
a result of our conversation, we refunded your setup fee
of $2,253.00, and an
additional $1,357.07, in administrative feesA refund total of $3,will
be applied to your account this weekIn addition, your 401(k) service was
canceled on your behalf on January 7.We
value you as a client and absolutely want to retain your business; therefore, we’ll
be moving your account from our HR Solutions payroll platform to our Core
product platform today, Monday, January
11, We appreciate the opportunity to serve your business and will strive
to offer you the highest level of service.If you have questions, please contact me at
###-###-####, ext22505, or *** Thank you.Sincerely, Barbara AA*** PHRS Region Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The error on their part cost me $1,in CASH, and I will never be happy with them offering to make good with a settlement of 50% on a mistake that one of their payroll clerks made, especially when it is the second time that this type of problem has happened to me with them(I grant that the first issue is not part of this complaint and was settled previously, but it does go towards a pattern of inefficiency and a lack of customer commitment they profess to have.) Their mistake cost me CASH, and their proposed remedial action should involve a CASH settlement, not some credit that may take months to make me break even.
Regards,
*** ***

Thank you for your inquiry from *** *** with *** *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that occur.We’re very sorry that Ms*** has been unhappy with the service she received from PaychexWe’re working diligently to research and resolve her concernsWe’ve been in contact with the California tax agency and have prepared an amended first quarter return to address the tax notice *** *** *** ***., receivedWe have communicated to Ms*** that we will submit the amended return to address the notice, and that the agency will issue a refund to *** *** ***Paychex will request abatement of the associated interest and penalty assessedIf the agency does not waive these amounts, Paychex will pay them in full on behalf of our client.We reimbursed *** *** *** ***., for the penalty payment our client already made to Alabama in the amount of $In addition, as a gesture of goodwill, we will increase our discount for payroll processing services to percent for the next yearIf you require additional information or have questions, please contact me at *** *** *** or l***@paychex.comSincerely, Laurie *** Client Services Supervisor

Re: *** * *** CPA PC Case No ***Dear
***:Thank
you for your inquiry regarding *** * *** CPA PCPaychex takes
complaints from our clients very seriously, and we appreciate
the opportunity
to assist in the resolution of any disputes that may occurMs*** was charged $for
Forms W-and $for deliveryThe client stated that she was a referring
CPA and should not be chargedI checked with our sales team and found she was
not a referring CPAMs*** stated that she was told the Forms W-
were free and asked me to send her a copy of the contract and proposalIt
clearly indicated that the Forms W-were only free for I agreed to
refund the delivery charge of $as a courtesy.Ms*** originally stated that she was
supposed to receive a $referral credit; I sent her a copy of the invoice
with proof of her creditShe then stated it should have been for $I
referred this information to the sales team; they will be issuing an additional
credit of $to the client.With this refund, Paychex considers this matter
closedOf course, if you require additional information or have any questions,
please feel free to contact me directly at ###-###-####, ext5146337, or ***Sincerely,Gina
S*Client
Services Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
To Revdex.com: Please review the attachmentsIn them you will be find the explanation for the dispute and in the cover letter to Julie, you will find that *** Insurance is also involved in this matter

Thank you for your inquiry regarding *** *** *** *** Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurOur client contends that Paychex will not reimburse them for an inadvertent
overpayment of $7,we made to the IRS on behalf of All *** Anesthesia for fourth quarter Paychex agreed to refund Ms*** *** $7,from Paychex’ bank account if she were to sign a letter agreeing to repay us that same amount once she receives a refund directly from the IRSMs*** is refusing to sign the letter or draft a letter of her ownThis client can wait for the refund directly from the IRS; however, if she wants a refund immediately, she must sign a letter assuring us that she will not keep the Paychex funds, as well as the IRS refundOf course, if you have further questions or need additional information, please contact me at 727-573-9649, ext5250050, or ***Sincerely,*** D*** Implementation Manager

Paychex is in receipt of your of February 3, 2015, and complaint from *** ***Paychex takes complaints from clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputeIn summary, Mr. *** received his
Form W-through the *** *** *** ripped open, with his Personally Identifiable Information (PII) exposedHe felt that sending the form through the mail was inappropriate and left him exposed to identity theftPaychex takes the security of our clients and their employees very seriouslyAs Paychex understands this matter has caused Mr. *** concern, Paychex will offer credit monitoring to Mr. *** for a year, to help ensure his information is not compromisedIf you have any additional questions or concerns, please contact me at ###-###-####, or ***@***.comSincerely,*** *** ***Senior Executive Client Relations