Paychex, Inc.

Thank you for your inquiry from Ms*** *** regarding *** *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. Ms*** *** expressed concerned because we filed for a
state identification number on her behalf unnecessarilyIn addition, on February 24, 2017, we received notice from Ms*** *** requesting that we close her account with Paychex; however, we were inadvertently delayed in completing this actionAs a result, the client was charged a monthly maintenance fee of $for February. We’ve taken steps to resolve this situationOn March 31, 2017, we closed the client’s Paychex account and refunded the $monthly maintenance fee for February on April 6, Therefore, we now consider this case closed. I regret any inconvenience this situation might have caused Ms*** Murphy If you have questions, please contact me at *** *** *** ** ***Sincerely, Valoree *** Manager, Zone Implementation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I wish to qualify what their 'reaching out to me was': a telephone call in which I was told that the status of my claim had been changedFor the proceeding hours according to my online account, nothing was differentI have since gotten additional information from my doctor in order to process that claim, and it was reimbursedMy complaint was more towards the point of their lack of indication initially, on the delay, and that delay significantly changes my cash flow in order to make ends meet
Regards,
*** ***

February 13, 2017Revdex.comBryant Woods SouthAmherst, NY 14228Attn: ***, Complaint HandlerRe: *** ***
*** * *** *** *** ***
*** ***Dear ***:Thank you for your inquiry about *** *** and his business *** * *** *** ***, IncPaychex takes
complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Mr*** contends that Paychex did not communicate clearly about his billing for payroll processing servicesIn response, Paychex contacted Mr***, explained the billing, and issued his company a refund of $171.50.Paychex now considers this matter closedOf course, if you require additional information or have questions, please contact me at 1-*** *** or by email at ***.Sincerely,Karen * F*Manager Dedicate Service Center

Hello,
Please refer to the attached letter of response
Missy P***
###-###-####Thank you for your enclosed inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that
may occur. In her letter, Ms*** states that Paychex did not uphold their responsibility to file the *** State taxesAdditionally, Ms*** states this resulted in penalties. Paychex had resolved all outstanding issues with Ms***, including the payment of penalty fees totaling $1468.65, with the exception of the *** refundPaychex worked with Ms. *** to properly submit the *** refund form to which Ms*** refused to complete. Paychex client service supervisor, Ann B*** has completed the *** claim for refund form at bestShe is not able to sign the form as Paychex is no longer the Power Of Attorney for the accountThe form has been emailed directly to Ms*** on Wednesday, August with the instructions to sign and mail to the address listed on the form. Based on our assessment of the situation, Ms***s concerns have been addressed and we believe there are no outstanding issues with her account. If you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me directly at ###-###-####.Sincerely,Missy P***Senior Client Relations Advocate

Thank you for your inquiry regarding *** ***-***Paychex treats concerns from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurPer Mr***-***'s request, I reviewed his account and confirmed
that although he signed up for Paychex Payroll Services, he did not use the Paychex productWe would like to refund the setup fee of $Additionally, we have waived the full amount of the outstanding invoice of $and have notified the external collections agency, ***, ***, & ***On April 9, 2015, Paychex submitted the request to process and mail a refund check in the amount of $directly to *** *** *** ***, LLCThe company should receive the check in seven to ten business daysIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me at ###-###-####.Sincerely,*** ***Senior Executive Client

Good afternoon,
Please see the attached response for complaint ID ***
Thanks,
*** ***

I have reviewed the response made by the business in reference to complaint ID 11819073, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have not yet refunded my account as outlined in their resolution email however
Regards,
*** ***

April 1, 2016Revdex.com, IncBryant Woods SouthAmherst, NY 14228Attn: ***Re: *** ***Case: ***Dear ***:Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any
disputes that may occur.I have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference, which asserts that Ms*** was expecting a refund of tax withholdings from Paychex for terminating the payroll account.Ms*** was contacted by a team leader in our client service center on March 29th, to discuss her concernsAt this time Ms*** stated that she has confirmed receipt of the refund and verification that the account is now closed.If you require additional information or have any questions regarding this complaint or Paychex’ resolution of this complaint, please feel free to contact me directly at ###-###-####, ext52717, or at ***Sincerely,Elizabeth L*** ***Client Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate Paychex response, however, Paychex has not performed the Florida Tax filings correctly Paychex did not communicate any rejected 2013-filings by the state of Florida In August of a executed Florida Power of Attorney was sent to Paychex giving them the permission to file our payroll taxes If the account was closed, why didn't the tax department call me and let me know what was happening I believe that this would of saved us alot of time and trouble IF our Customer/Tax Dept Repwould of called us or contacted us.Paychex had a lack of communication
Regards,

Thank you for your inquiry about *** *** *** LLCPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.I have enclosed the complaint against Paychex, Inc(“Paychex”) for your reference
Mr*** ***, an employee of our client *** *** *** LLC, contests that Paychex has not handled his 401(k) deferral in a satisfactory manner.*** *** *** LLC, offered a 401(k) plan with an auto-enrollment feature that automatically enrolls eligible employees in the plan with a one percent deferralPaychex notifies the client monthly of any newly eligible employees; and, per the service agreement signed by Ms*** *** with *** *** ***, the client is responsible for notifying employees when they become eligibleMr*** became eligible in July 2015, and was auto-enrolled in the 401(k) planHe had days from the first payroll deferral to opt out and take a permissible withdrawal of his contributions.Mr*** contacted the Paychex Client Service Center on March 16, 2016, and a representative explained the auto-enrollment process and how to take a distributionPaychex mailed paperwork with instructions on how to request a distribution from the 401(k) plan directly to his home address, which we verified during the callOn April 1, 2016, Mr*** called again to state that he never received the distribution paperworkOnce again, Paychex mailed the paperwork to Mr*** *** *** LLC terminated the 401k plan in August 2016, and a distribution notice was sent to all plan participants.On September 13, 2016, Mr*** called Paychex to opt out of the plan, which was no longer an optionOur representative explained that the plan was terminated and he could take a distributionMr*** asked to speak with a supervisor, however, he disconnected the call before the supervisor came on the line.I called Mr*** on Thursday, September 15, and again on Friday, September 16, 2016, and left messages with my contact information and asked for him to call me back at his earliest convenience so I can assist him with the distribution process.If you need additional information or have questions about this complaint or Paychex’ resolution of this compliant, please feel free to contact me at ###-###-####, ext***.Sincerely,Nekada S*Client Product Relations Representative

Hello,
Please refer to the attached letterWe have been in contact with *** and will continue to work with her directly until she is satisfied her concern has been resolved
Missy P Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurSouth Central Region Branch Manager, Melanie C is currently reviewing the details of Ms***' complaint at our corporate office, and will continue to work with her directly throughout resolutionIf you have questions or need additional information, please call me at ***Thank you for your assistance.Sincerely,Missy P Senior Executive of Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We spent months trying to get PayChex to close all services provided by them with *** *** including this one. When, after almost a year of trying to close our 401K, we were finally told it was closed by PayChex, we asked their 401K department what else we needed to do to close any related services. They said that "everything" was closed. This "insurance product" was solely issued for their 401K and as such as a related service. We were informed by PayChex that all services related to the 401K were closed, but clearly they weren'tThen when they tried to renew this "insurance product" we declined to renew it and stated that it should have been closed as we requested previously. They acknowledged our not renewing it but then renewed it and billed us for it. We are demanding both a written confirmation that the account has been closed AND A FULL REFUND of all fees back to the point where we closed the 401K that this "insurance product" is associated with.In reality we should be asking for all fees related to this and the 401K from the point a year prior to its closure, when we tried to close it, but we'll settle for this at this point. Regards, *** ***

Paychex is in receipt of your letter regarding a compliant from *** *** on 10/31/Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur. I have enclosed the complaint against Paychex,
Inc(“Paychex”) for your reference. Ms*** contends that Paychex did not process the payroll dated October 31, 2016, as expected and mishandled the subsequent correctionI have carefully reviewed the facts of this matter and the allegations as stated in the complaint. I spoke with Ms*** on October 31, 2016, to discuss her concernsPaychex processed corrections at no charge and issued a refund of $for the processing fees of the original payroll dated October 31, We’ve also offered our client a month of free payroll processing. At this time we are not aware of any further issues with Unemployment Consultants IncpayrollPaychex understands that that Ms*** filed this Revdex.com complaint prior to Paychex and Ms*** reaching a resolution of these matters. If you require additional information or have questions about this complaint or Paychex’s resolution of this complaint, please feel free to contact me directly at *** *** ***, or by email at ***. Sincerely, Melissa *** Client Service Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Even if they had been staggering my free months, that does not explain the exorbitant charges for March, April, and May that were well above the agreed upon $34/month! Here are the details of what they invoiced from my bank account: Mar Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: *** -$52.36Mar Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: *** -$5.86Apr Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: *** -$22.90Apr 2017Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: ***-$May Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: ***-$83.86May Withdrawal ACH PAYCHEX EIB/TYPE: INVOICE CO: PAYCHEX EIB Entry Class Code: CCD ACH Trace Number: *** -$Here is the e-mail exchange confirming the rates and three free months.Regards, *** ***

Thank you for your inquiry regarding *** ***Paychex takes all complaints very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurAccording to our records, we shipped a time clock to Mr*** December 26, Although he did not use
our payroll service, he was charged for the time clockWe will credit all fees charged after he returns the time clock to us at the following address:Paychex, IncJohn St.West Henrietta, NY 14586ATTN: TAA ReturnsI regret any inconvenience this matter may have causedIf you require additional information or have any questions regarding this complaint, or Paychex’ resolution of this complaint, please feel free to contact me directly at ###-###-####.Sincerely,*** ***Executive Client Relations

Thank you for your inquiry regarding ***, Inc./*** *** *** of KansasPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.We would like to apologize for the service issues our
client experienced with the Employer Shared Responsibility Services and have agreed to refund the entire amount we charged and collected for the services, totaling $1,625.00.We believe this matter is now resolvedIf you have questions, please contact me at ###-###-#### or ***Sincerely, Michael P*** ESR Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your inquiry regarding Mr*** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that Mr*** *** stated he applied for a 401(k) loan on 1/19/and on Monday
1/22/he called Paychex Retirement Services and was told at this time the loan request cannot be cancelled which resulted in a loan check being mailed to himHe stated he deposited the loan check so he could then send a payment to pay-off the loan balance in full and has requested for the $loan processing fee to be refundedHe stated Paychex is dishonest as the loan fee was unclear as it was written in fine print. As of today, I was able to confirm he requested a loan on 1/19/via the Paychex website and after reviewing the Paychex Retirement Services website there are several times in which the loan processing fee is disclosed and it is not presented in fine printSince the fee is disclosed several times during the online loan request process and loan contract is legal and binding we cannot refund the loan processing fee. If you have further questions, please can contact me at *** extension ***. Sincerely, Jennifer M*** 401(k)/SClient Relation Representative II

Thank you for your inquiry regarding *** ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Paychex assisted *** *** in setting up a 401(k) plan with a start date of October 13,
This paperwork was signed by Mr*** and retained by Paychex on October 1, Mr*** contacted the Client Service Center on March 11, 2015, to request plan terminationHe was advised that termination paperwork would need to be completed and returned for the (k) plan to be terminatedTermination paperwork was generated and sent to him that dayThe paperwork was received back on April 2, 2015, and the administrative fees ceased; however, Mr*** agreed to pay the $1,setup fee in monthly payments of $when the plan was set upThe remaining balance is due when the plan termination is processedAs a result, the setup fee of $on the April invoice was collected and the remaining $was invoiced in May.Mr*** called on April 10, 2015, for clarification of these feesHe was advised that this was part of the service agreement signed at plan setup, and he was provided a copy of this agreementThe $2,in fees Mr*** requested is for services provided over the life of the plan and will not be refunded as the plan was not cancelled within the first daysIf you have questions or need additional information, please call me at ###-###-####, ext***Thank you.Sincerely,*** ***(k)/SClient Relations Representative