Paychex

Dear ***:Thank you for your inquiry regarding [redacted] PreschoolPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] Preschool stated that service was requested to be cancelled by phone on Jan 10, 2018, with the effective date of Dec 23, 2017, and was later notified on Jan 25, that signed paperwork was required to cancel serviceThe paperwork was then completed and returned [redacted] Preschool was informed that the account was closed [redacted] received two additional invoices for $in the months of February and March and emailed Paychex, to which a response was received that more paperwork was needed to cancel the accountIt was stated that [redacted] was then told all services were being cancelled and they would receive a refund, but later learned that their Time and Attendance service was still in effect.As of this date, the payroll account for [redacted] Preschool was cancelled in the timeframe requestedThe Time and Attendance service was still in place, pending all cancellation steps being completed, and is what was prompting invoices of $for two months to be receivedAs of March 26, 2018, the cancellation request was submitted to cancel this additional service and a refund in the amount of $has been initiated to be received by [redacted] Preschool within 7-business days.I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at ###-###-####.Sincerely,Shanna P***Client Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for your inquiry about [redacted] and her business [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Ms [redacted] contends that Paychex did not communicate clearly with her about payroll pricing upon account setup Paychex contacted Ms [redacted] to review all pricingAlso, as a professional courtesy, we processed [redacted] ’ 8/5/and 8/19/payrolls at no chargeOur intention with all clients is to communicate clearly and openly about all pricing and feesPaychex now considers this matter closedOf course, if you require additional information or have questions, please contact me at [redacted] Sincerely, Matthew [redacted] Sales Manager

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our current and former clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurAccording to our records, we were unsuccessful debiting funds from Mr [redacted] ’s account on May 10, 2012, for payment of his April payroll invoiceAs a result, we assessed a $nonsufficient funds fee (NSF)As a gesture of goodwill, we will issue a $credit via check, which will be sent to Mr [redacted] at the address provided in his letterIf you require additional information or have any questions regarding this complaint, or Paychex’ resolution of this complaint, please feel free to contact me directly at ###-###-#### Sincerely, [redacted] Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's too bad that after contacting Revdex.com I had to get the Department of Labor involved before they would admit wrong doing and fix the problem I'm just waiting to see what other hidden/illegitimate fees they'll charge us ages after ceasing our business relationship with them Regards, [redacted] ***

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurMr [redacted] claims that he had no choice but to process his payroll with [redacted] after he opened up an account with Paychex because we were not ready to process his payroll in JanuaryThis was not the caseWe contacted Mr [redacted] to process payroll in January, and we were surprised to discover Mr [redacted] decided to process payroll with [redacted] instead of PaychexAfter researching this incident, our response will remain the same as we did not collect any money from Mr [redacted] whatsoeverIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me at ###-###-####.Sincerely, [redacted] Senior Executive Client Relations

Thank you for your recent inquiry regarding [redacted] Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurUpon Ms [redacted] 's separation on October 7, 2013, Paychex mailed paperwork with instructions on how to request a distribution from the (k) plan directly to her home address, which we verified as the same address provided by Ms [redacted] in her complaint to the Revdex.comOn March 20, 2015, we received a request from Ms [redacted] to mail her the paperwork again, which we did; we also emailed it to Ms [redacted] .The information above, along with other details surrounding the distribution process, was provided in an earlier response related to ID # [redacted] I called Ms [redacted] on Thursday, May 7, 2015, and again on Monday, May 11, 2015, and left messages with my contact information and asked for her to call me back at her earliest convenienceOn May 11, I received an email from Ms [redacted] and I responded that in March and April 2015, and then again on May 7, 2015, paperwork was mailed to her home addressShe confirmed she received the paperworkI answered all her questions related to the paperwork and I provided her with my email address and fax number for her to send it directly to meIf you need additional information or have questions about this complaint, or Paychex' resolution of this compliant, please feel free to contact me at ###-###-####, ext***.Sincerely, [redacted] Client Product Relations Representative

Thank you for your inquiry regarding [redacted] LLCPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding [redacted] LLC stated they cancelled their services with Paychex in November of They have continued to be billed a monthly invoice of $since NovemberShe contacted her agent and several supervisors regarding this matterDespite my efforts, she was charged againShe requested for Paychex to stop charging her bank account for services that have been cancelled.As of this date, Paychex has processed the refund credit of $debited from your bank account on February 12, in errorThe refund should in [redacted] bank account within business days.I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at ###-###-####, x [redacted] .Sincerely,Yocely G***Client Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Nicole B [redacted] contains a number of statements that I'm not going to ignoreIn her response Nicole is shifting the blame back to me, for problems that Paychex caused.Nicole says, "We understand that Mr[redacted] requested that we not provide these documents; however, he requested that we not provide them after they had already been shipped." This is simply not trueI cancelled my account on 11/3/and have a copy of the email confirmationPaychex continued to bill us for the next two monthsThey refunded for November and December; the amount they refunded for December was not entirely for the W-2s, it also includes account maintenance for that month but it is all lumped into one payment - I have the invoice in front of me - so again, no, we should not have been billed at all.Nicole stated, "We refunded the cost of the forms on February 4, 2016, for a total of $Mr [redacted] then requested a refund for the cost of shipping the forms back to us;" No - I was told I would be reimbursed for the shipping beforehandIf this was my fault, why would they reimburse me for shipping?Nicole also says, "We’ve also verified that Mr [redacted] pricing does match the pricing proposal he agreed too; however, in 2014, we extended his three month discount for one year as a courtesy." This is also not trueWhy in the world would they extend a huge discount for an entire year if there had not been a problem? They extended the discount for a full year because the salesperson I originally spoke with lied to me about the pricing, plain and simple.Paychex is taking steps to correct their errors, but I am not going to accept a response which seeks to not only minimize Paychex's role in this, but shift the blame entirely onto the customer Regards, [redacted]

Thank you for your inquiry from [redacted] regarding her COBRA premium rate and paymentsPaychex takes complaints very seriously, and we appreciate the opportunity to help resolve any disputes that may occur After researching this matter, we discovered that Ms [redacted] was issued a rate change notice for a higher premium in error and that she had overpaid her premium beginning on July 1, 2016.Our records show Ms [redacted] paid a total of $5,As she requested, we will apply the payment through January and refund her the balance of $1,She will be responsible for remitting payments due for February and going forwardTotal Paid $5,Corrected Premium Payments July – December ($per month) and January ($per month) $3,921.18Refund $1, Lastly, due to the death of her husband, Ms [redacted] is eligible to stay on COBRA coverage until June 30, I already advised her that she should review her Open Enrollment package and complete the transmittal forms to keep her coverage active Paychex considers this matter closedOf course, if you have further questions or need additional information, please contact me at [redacted] Sincerely, Stephen S [redacted] COBRA Service Center Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I talk with Dan on yesterday and went over info I sent them in February of to discontinue this plan Dan is suppose to get back to me on a resultion which is still pending the letter he sent to you was prior to our conversation on yesterday Regards, [redacted]

Thank you for your inquiry regarding [redacted] ***, IncPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurDavid [redacted] of [redacted] ***, Inc., contests that he contracted for Paychex HR Essentials services and wasn’t notified of the administration fee of $per monthHe’s asking for a refund totaling $3,In May 2014, [redacted] signed and dated the Paychex service agreement outlining these monthly administrative feesI’ve enclosed a copy of the agreement reflecting the fees and Mr***’s signature, as well as a statement from our Paychex representative who was present when he signed the documentAt no time did Paychex attempt to mislead this client.In light of this information, Paychex will not issue a refund for the service fees chargedWe communicated the fees to Mr***, and his company, [redacted] Day Inc., subsequently used Paychex HR Essentials services.If you require additional information or have questions, please contact me at ###-###-####, ext28657, or by email at [redacted] Sincerely, Catherine HS [redacted] District Sales Manager

Thank you for your inquiry regarding [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occurIt is my understanding that [redacted] stated Paychex agreed to reimburse all service fees and to return taxes collected, but continued to remove monthly service fees for services not rendered As of September, 2017, Paychex has completed processing the cancelation of services and returned $in service fees collected in error I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at (585) 218-or via email at [redacted] Sincerely, Nick [redacted] Client Service Manager, Online Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We are happy to have finally received confirmation that all of our accounts have finally been closed as per our request made in January I do however dispute your repsonse: "Dear Mr [redacted] , Upon receipt of your letter, Paychex reached out to you directly to assist with your terminationThank you for making us aware of this experience; I'm happy we were able to resolve this in a timely and professional fashionRegards, Paychex Client Relations Team"You did not reach out to us, nor did you resolve this in a timely fashion (months is not timely) The last time anyone from Paychex reached out to us, it was Sherlonda P [redacted] from Paychex Enterprise Risk Management who was threatening to send us to collections When we called Time and Labor it took significant effort to reach a live agent, after which my Office Manager spent about an hour arguing with them Regards, [redacted]

Thank you for your inquiry regarding [redacted] Paychex takes complaints very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurOn March 11, we communicated with Ms [redacted] via email and she confirmed that she had received her amended Forms W-on March 5, We regret the delay in providing these forms to Ms [redacted] and will take the necessary measures to prevent such delays from happening in the futureIf you require additional information or have any questions regarding this complaint, or Paychex’ resolution of this complaint, please feel free to contact me directly at ###-###-####, ext44272.Sincerely, [redacted] ***Client Service Manager

On January 8, 2016, Paychex received your letter about a complaint from [redacted] Paychex takes complaints from clients very seriously, and we appreciate the opportunity to help in the resolution of any disputeMs [redacted] contends Paychex misled her about the setup fees and costs of 401(k) plan servicesShe met with Paychex sales representative Eric C [redacted] As stated in her letter, Ms [redacted] felt that the fee of $per quarter for three years seemed reasonable so she signed up for the serviceMs [redacted] also states that she does not recall discussing the setup fee of $3,with MrC [redacted] After she was billed $for two consecutive months, Ms [redacted] spoke with a Paychex client service representative, who informed her that she needed to speak with a sales representative to correct the chargesShe was provided with the contact information for the sales rep on September Subsequently Ms [redacted] decided to terminate the planThe plan was terminated effective September 23, 2015, and on October 14, 2015, Paychex agreed to waive the remaining installments of setup fees totaling $1, Since that time, Paychex has issued no further billing for the planIn addition, Paychex will issue no further refunds to this client If you require more information, or if you have questions about this complaint or Paychex’s resolution of this complaint, please contact me directly at ###-###-####.Sincerely, [redacted] Paychex Client Relations

Here is the bill we received from NYSIFMy complaint is based on the fact that we cancelled Paychex because of the costAt that point we assumed we'd cancelled everything which included NYSIFMy fort knowledge of the fact that we were still being billed by NYSIF was when I received a bill, then bills afterI reached out to Sebastian C [redacted] who was my rep with PaychexInitially he tried to help then refused to answer emails, calls and texts as this escalatedNow I have disputed all of these charges because we converted from a Wstaff to a in January Paychex must take responsibility for this as they were negligent in making sure a customer was not signed up to something they had no idea of I still get bills from Paychex that I have to disputeI don't know who's in charge here but they do really underhanded businessBest, ***(Attachments were included)

Thank you for your inquiry about [redacted] from [redacted] **Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurOur client contests that Paychex miscommunicated with her company about pricing initially upon account setup, at which time she contacted a Paychex Sales representativeIn February, Paychex revised her pricing and contacted her to offer three free months of complimentary payroll service Because we staggered the months of free service with a billed month in between, our client believed that she was overcharged and had not received the free months of serviceWe reached out to our client on June 6, 2017, to make her aware that the months of service would be staggeredOur client insisted that we correct the billing as she believed it should be We immediately adjusted the free months of service to occur in three consecutive months May, June, and July to avoid further pricing concerns We feel we completely addressed [redacted] ’s complaints, but will continue to work with our client to resolve any outstanding issuesIf you have questions, please contact me at [redacted] , or by email at [redacted] Sincerely, Marquise [redacted] Client Service Supervisor

Hello, Attached is our letter of response Thank you, Missy P [redacted] ###-###-####Thank you for your inquiry regarding Ms [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurIn summary, Ms [redacted] used our service for first and second quarters 2013, but not the last two quarters of that yearWhen she contacted Paychex to obtain copies of the Forms filed on her behalf, she was told she had a cancellation balance due, and Paychex couldn't supply the documents she requested until it was paidShe is asking for copies of her first and second quarter Forms and W-I have carefully reviewed the facts of this matter and the allegations as stated in the complaintPaychex is not withholding her documents from herWhen we filed on her behalf, she received copies of all forms filedMs [redacted] can have copies of her reports if she pays the balance left on her accountOnce the balance is paid, we will send her copies of her reports at no additional chargeWe didn't produce Forms W-for her because she left our service prior to year-end and stopped communicating with usShe called in payroll in July, but at that time she was already on an Accounts Receivable holdShe was told to call our Recovery Department, but she didn'tAfter that, she stopped returning calls and failed to respond to our lettersWe are willing to work with Ms [redacted] to resolve this situation and get her the information she needsAs a gesture of goodwill, I will credit all the fees, a total of $389.95, but she will need to pay the maintenance charges for the months she did not process payroll and didn't tell us to close her account, an amount of $Since we didn't produce Forms W-for her, once her balance is paid, she can contact her payroll specialist to find out how much the charge is for manually producing her Forms W-If you have questions, please contact me at ###-###-####, or [redacted] @ [redacted] .com.Sincerely,Missy P [redacted] Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***