Paychex

Thank you for your inquiry regarding [redacted] ***Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur Due to a miscommunication, [redacted] believed there was no charge to leave [redacted] payroll account inactive; however, Paychex charges clients a monthly fee of $if they have an account but don’t process payrollThis fee is outlined in the Paychex Service Agreement (Item # Payment of Fees) signed by [redacted] [redacted] hasn’t processed payroll with us since March 2016; therefore, we charged them $on their April invoice consisting of the $monthly minimum fee and $to deliver the quarterly tax package To resolve this situation, Paychex will refund [redacted] $and close their payroll account Thank you for the opportunity to address this complaintIf you have questions, please contact me at 954-443-0442, ext [redacted] , or [redacted] Sincerely, Leslie [redacted] Client Service Manager

Thank you for your inquiry from [redacted] regarding [redacted] state unemployment insurance (SUI) tax penalties incurred by [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurThe [redacted] Department of Revenue will not accept payments and returns from Paychex on behalf of clients unless the submission includes a valid identification (ID) numberOur clients must provide us with a valid (ID) and Power of Attorney (POA) so that we are authorized to file the returns and payments on their behalfOn February 6, 2013, we received the [redacted] POA signed by [redacted] for [redacted] with the federal employer identification number (FEIN) [redacted] and [redacted] ID status noted as “Applied For.” On March 20, 2013, our client contact [redacted] sent us a copy of a [redacted] Department of Revenue Liability Notice with a different FEIN of [redacted] and [redacted] ID [redacted] under the entity [redacted] ***As Paychex did not have Power of Attorney (POA) for this entity, we were not authorized to respond to this noticeWe contacted [redacted] and told her the [redacted] ID [redacted] did not match the entity we had on file for [redacted] , FEIN [redacted] .On May 30, 2013, we confirmed that we still did not have a [redacted] ID on file for [redacted] , FEIN [redacted] We then informed Ms [redacted] that we would be unable to file the second quarter tax return and payment for [redacted] unless we received a valid [redacted] ID by the end of the quarterOn June 12, 2013, and July 3, 2013, we informed Ms [redacted] that Paychex would be unable to file the second quarter [redacted] state unemployment insurance tax return or make liability payment due to not receiving a valid [redacted] IDWe also refunded the liability we had collected during second quarter totaling $We contacted our client on several occasions to resolve this issue, but were unsuccessful in obtaining the [redacted] IDIt is ultimately the employer’s responsibility to ensure that all required information is provided in a timely manner to the appropriate agency and to review all payroll reports for accuracy and instructions; therefore, Paychex is not responsible for the $2,penalty fees assessed as a result of this situationIf you have questions or need additional information, please call me at ###-###-####Thank you for your assistance.Sincerely, [redacted] Senior Executive Client Relations Analyst

Thank you for your inquiry from [redacted] with [redacted] **Paychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to help resolve any disputes that may occurI’m writing to follow up on my letter dated June 7, 2017, to provide additional details about the charges our client incurred on the enclosed invoices from April, May, and June 2017.In February 2017, we agreed to offer a discounted price of $per month (a discount of percent) for April through mid-May for payroll processingWe agreed to provide a percent discount on payroll processing mid-May through June As stated on the call and confirmed in the service agreement, this fee was for payroll processing services onlyAdditional services, including General Ledger Service, preparation of amended returns, and delivery of quarter-end returns and reports are charged separately.After reviewing the invoices, we believe they correctly reflect the discounted pricing agreed upon as well as the additional charges not included in the monthly fee for payroll processingWe’re sorry if there was any misunderstanding about the chargesAs a gesture of goodwill, we will issue [redacted] **a refund in the amount of $for charges incurred for March, April, May, and JuneOur client should receive the refund in the next 7-business days We believe this matter is now resolvedIf you have questions, please contact me at [redacted] Sincerely, Marquise L [redacted] Client Services Supervisor

Thank you for your inquiry regarding [redacted] , LLCPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.Paychex remitted all payments and returns for Illinois Unemployment on [redacted] ’ behalf on time; however, the agency states it didn’t receive the quarterly returns for fourth quarter and first quarter 2016.Our Penalty Abatement Center researched this and determined it was an agency errorWe’ll submit a request to the agency to waive the penalties and interest We hope this addresses ***s concernsIf you have questions, please contact me at [redacted] Sincerely, Emma [redacted] Client Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintNo time limit was ever mentioned or put in writing with regards to ***'s offer and our acceptance We continued to act in good faith anticipating [redacted] was to run our payrollWe expended much time and [redacted] is without question guilty of tortious interferenceOur rep was unreceptive and did not answer my questions while trying our very best to get [redacted] to convert our payroll for significant savingsEmployees stopped working to meet with the rep who unprofessionally barged into our office twiceThree reps promised the world and no one took responsibility for our satisfactionEventually when reached the senior rep hung up on me [redacted] also delayed payroll because according to their rep they were not prepared with the conversion detailsI received emails as late as Thursday to convert while [redacted] had to have my payroll for that week by WednesdaySubsequently I have been further damaged by [redacted] employees responding to social media postingsWe have now incurred additional expenses attributable to [redacted] failing to perform as contractedIf not resolved in the next days we will exercise all of our legal rights and seek damages.The reps also promised to come to the office and review the input process for the first payroll, train me and train employees which they did not do prior to startingIt appears through my investigation many other parties may join usHave you received any other complaints regarding ***? Regards, [redacted]

Re: [redacted] ***Case: [redacted] Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur[redacted] filed a complaint disputing an audit balance due of $4,on its workers' compensation insurance policy for the term of November 18, – November 18, The funds are due on the account for several reasons including:• Estimated wages that were understated• six endorsements from the carrier to retroactively change rates, and• an experience modification with an anniversary rating date in the middle of the policy period, which led to additional endorsements that changed the rates used for collections.We collect and remit estimated premium payments on behalf of the client regularly throughout the yearAfter an audit at the end of the plan period, the carrier determines if there is additional premium due, or if a credit is due to the clientThe collections are based on a calculation that incorporates estimated annual wages, state surcharges/credits and correct classification of employees.Much of our client's complaint is due to the discrepancy of rates between [redacted] manual rate and Paychex Insurance Agency's composite rateThese rates will never equalThe composite rate, which is part of the program, takes state surcharges and credits into considerationDue to the multiple endorsements and experience modification changes mid policy, we are working with the carrier toward the insured's recommended solution of an adjustment to reflect zero owed to [redacted] on this policy term.If you have further questions, please contact me at ###-###-####, extor [redacted] .Sincerely,Jess L***Supervisor PIA P&C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am quite surprised that Missy P Paychex Senior Executive of Client relations never attempted to contact me, yet rendered a decision based on soley on employee feedback I never chose to go back to processing payroll in houseThat is a lie I was never told I needed to complete a cancellation form (see attached emails) No where in the emails did Ms [redacted] mention this My [redacted] was filed in correctly, stating I paid $in taxes This is not correct Since my [redacted] was filed in error, I now have to go back and audit both the [redacted] & [redacted] and try and figure out what was doneI do not think it is fair that I have to pay for services that I have to go back and auditI am guessing MsMissy P received her information from MsAmy S I would have appreciated a more thorough investigationI have attached a copy of email correspondences between Ms [redacted] and I Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The problem is still being resolved, I hopePaychex has charged my account $1,200; but, no details or correspondence as to what they are doing with it I do not have the details of the funds being returned to the employees; how much, to whom, andhow it is being returned I am responding as I do not want this to automatically close in five days because the transaction is not complete as of May 12th; even though I was charged May 9th Upon review of this conduct of our 401k account; the $1,fee should not be charged at all as we were driven away for the same reason it is difficult to get this resolved Paychex Retirement Services does notprovide service as they cannot seem to communicate what they are doing They can charge my account but not tell me what they are doing with the moneySo, please keep this complaint open until we can get our employees' accounts in order as originally was requested to be don.Thank you Regards, [redacted]

Dear ***:Thank you for your inquiry regarding [redacted] LLCPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.We contacted [redacted] directly on Wednesday, September 27th to address his concerns further [redacted] stated that he cancelled the FSA plan but was still billed for services in June and July for $each monthWe confirmed that the plan was cancelled on 9/11/but did agree to credit the client back the $as a courtesy due to the confusionI followed up with the client to confirm that on 9/29/the $credit was deposited into his bank accountAfter speaking with the client he did confirm that this had resolved all of his outstanding concernsWe feel that we have completely addressed [redacted] LLC complaintsPlease let me know if you have additional questions.Sincerely,Joshua S*Paychex 401(k)/SClient Relations Management

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] These are statements in regards to what has happened on my accountEllie the account manager who responded to my Revdex.com claim has failed to do anything to assist me and now she is making claims on my behalf Since this issue has been going on since August 21, I have NEVER been contacted by Paychex in regards to a levy on my accountI had to contact Paychex MYSELF on September 12,once I received a notice in regards to the taxes that were due to an error made on Paychex behalfMy concern is if that they were aware of my issues way before I was then why was no resolution done to assist me or at least alert me to handle everything on my ownThis is totally unacceptable I will now be taking legal actions due to the allegations provided by the company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] does not accurately describe the situationShe states, “Once identified, Paychex refunded Mr [redacted] ' account.” What actually happened is that Paychex denied having made the mistake for almost a year & in doing so, caused my bookkeeper, [redacted] to waste a minimum of hours or his time attempting to straighten out the mess caused by Paychex[redacted] was forced to send repeated e-mails with varying Paychex reps, all of whom denied at varying times that the error was Paychex’sHe even had a conference call with several Paychex reps none of whom did their job correctly.Mr [redacted] makes $45/hour which translates to $This amount does not include the amount of time that I personally as well as [redacted] **, the [redacted] manager spent dealing with thisI estimate conservatively the cost at a minimum of $750.The other issue that must be raised is to wonder how many other Paychex clients have been unknowingly subjected to similar unethical & possibly illegal behaviorShould they be made to disclose this publicly so that all of their clients can look through their accounts?I would expect Paychex to at least refund that amount + an additional amount for the extended aggravation due to their repeated (deliberate?) incompetence & inattention to the situationThey should refund all of their fees from at the very least I am attaching some of the many e-mails & a letter that [redacted] sent to the varying Paychex reps try to attempt to rectify the mess.Sincerely, [redacted]

Thank you for your inquiry regarding [redacted] IncorporatedPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur[redacted] Incorporated requested a refund in the amount of $related to payroll chargesI’m writing to confirm that we agreed to refund [redacted] Incorporated and sent them electronic invoice payment (EIP) in the amount of $on June 20, We consider this issue to be resolved If you have questions, please contact me at [redacted] , or [redacted] Sincerely, Tanya [redacted] Client Services Supervisor

Paychex is in receipt of your letter and complaint from [redacted] with [redacted] ***, IncPaychex takes complaints from our clients and their employees very seriously, and we appreciate the opportunity to assist in the resolution of any dispute Dr [redacted] is requesting a confirmation of contributions made into her personal 401(k) account through employee deferrals and company match On June 28, 2016, Dr [redacted] requested Paychex work with [redacted] , her Financial AdvisorPaychex sent Mr [redacted] and Dr [redacted] an email on July 1, 2016, detailing contributionsWe believe this issue is now resolved If you require additional information or have questions about this complaint, please feel free to contact me at [redacted] *** Sincerely, Dan [redacted] Client Relations Management

Please review the attached documentKind regards, Mieux W [redacted] Paychex Client Relations/Client AdvocateOctober 14, 2016Revdex.com Bryant Woods SouthAmherst, NY 14228Attn: ***, Complaint HandlerRe: [redacted] ***Case #: [redacted] Dear ***:Paychex is in receipt of your letter regarding a compliant from [redacted] on October 12, Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur.I have enclosed the complaint against Paychex, Inc(“Paychex”) for your referenceMs [redacted] contests that Paychex has not handled his/her the cancellation of her company’s 401(k) plan in a satisfactory manner.Ms [redacted] contends that she requested cancellation of her company’s 401(k) plan several times since May and a Paychex delay resulted in her being billed for a plan that she no longer wantedI have carefully reviewed the facts of this matter and the allegations as stated in the complaint.Ms [redacted] contacted Paychex 401k on June 15, to request that her plan be terminatedBecause the plan had a the Safe Harbor Provision, the IRS requires that a day notice be given to employees and that the provision would have to be removed from the plan before termination could take placeThe provision was removed with an effective date of July 1, and the termination paperwork was sent to the client on August 12, The client subsequently returned forms to Paychex, however we did not receive themMs [redacted] was advised of this in September when she called to check the statusThe representative she spoke with had her re-send the forms directly to him and sent them directly to our cancellations team for processingThere was a delay in processing the forms that were submitted because there was missing information on the forms and the client indicated on the forms that the contribution Paychex should collect should be October 13, Given the last contribution date indicated on the forms, we would terminate the plan subsequent to that date.I left a message for Ms [redacted] on October 13, to discuss her concernsAt this time, Paychex is willing to issue a refund of $for the monthly administrative and participant fees that were paid by the client in August 2016, September 2016, and October 2016.At this time we are not aware of any further issues to further delay the termination of her planPaychex understands that that Ms [redacted] filed this Revdex.com complaint prior to Paychex and Ms [redacted] reaching a resolution of these matters.If you require additional information or have questions about this complaint or Paychex’s resolution of this complaint, please feel free to contact me directly at [redacted] .Sincerely,Nekada S [redacted] Paychex, Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The employer continued to call me and harass me several times for three days I asked they only respond via email or fax The employees in the illinois office were extremely rude I still have not seen proof that my payroll totals are correct They issued a single payroll and then reversed and cancelled the payroll Regards, [redacted]

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] stated that Paychex would not stop sending her emails after she asked on multiple occasions to be removed from our system As of this date, we found the source of the emails and have removed her from the email list I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at [redacted] Sincerely,Tyler [redacted] Senior Payroll Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've also spoken to Mary regarding their recent responseShe has informed me Paychex is using this experience in developing better processes and to develop training curriculum that directly addresses the issues we've had recentlyAlthough we've had this issue, Paychex has demonstrated their commitment to me as a customerAny company willing to learn from an issue and use it as a training point is a great companyThank you for your assistance in this matter Regards, Rai Stamps

Thank you for your inquiry from Mr [redacted] regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occur Mr [redacted] has requested that we pay the Illinois tax liabilities [redacted] owes for 2nd quarter We incorrectly applied that quarter’s payment to the Illinois Department of Revenue on [redacted] ***’s behalf; as a result, [redacted] was charged penalty and interest In a telephone conversation on December 12, a Paychex representative told Mr [redacted] that Paychex paid the agency for the penalty and interest [redacted] was charged, but [redacted] is responsible to pay the tax withholding to the agency Thank you for the opportunity to address these concernsWe are sorry for any misunderstanding and will continue to work with [redacted] to come to a resolution If you have questions, please contact me at 630-505-0400, ext5249004, or m [redacted] @paychex.com Sincerely, Melissa [redacted] Manager, Client Service

Thank you for your enclosed inquiry regarding [redacted] ***, LLCPaychex takes complaints from our clients very seriously, and we appreciate the opportunity to assist in the resolution of any disputes that may occurIn her letter, Ms [redacted] states that Paychex did not return funds of $1,in tax liability that were left in balance after the Paychex account had been canceledPrior to receiving your letter, Paychex had resolved all outstanding issues with Ms***, including the reimbursement of funds, with the exception of New York State withholding in the amount of $249.65, which had been refunded to the company account on February 16, Based on our assessment of the situation, we have addressed Ms***' concerns, and we believe there are no outstanding issues with her accountIf you require additional information or have any questions regarding this complaint or Paychex' resolution of this complaint, please feel free to contact me directly at ###-###-#### , ext***.Sincerely, [redacted] Senior Client Relations Analyst

Thank you for your inquiry regarding [redacted] Paychex takes complaints from our clients very seriously, and we appreciate the opportunity to help resolve any disputes that may occur.It is my understanding that [redacted] stated that they canceled Paychex services on January A debit in the amount of $was deducted after canceling the serviceThey were also debited a fee for February for services not receivedIt was also stated that they were unsure if all tax monies have been returned As of this date, On January 30th, 2018, Mr [redacted] informed the Paychex Time and Attendance department that he was canceling all Paychex Services; at that time, the Time and Attendance service was canceledWe do not have record of a client request regarding the refund of $for the Time and Attendance Implementation fee, but we did process this on March 7th, when we were informed of the client complaintThis refund was approved, processed, and will be sent to the client (via ACH) within 5-business daysIn addition to $was billed for the month of February but has since been reversedAll tax liabilities have been reviewed and confirmed that Paychex is not holding any open or pending amounts I believe the matter to be resolved to the client's satisfactionIf you have further questions, you can contact me at [redacted] Sincerely, Mary A [redacted] Client Service Manager