Payless Car Rental

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Thank you for your responseHowever, I am rejecting this response because:
The cancellation policy that you mention is posted at multiple places, I am guessing, is well known and available to Payless managers and employees as well before they agree to refund for early returnsAttached is the receipt I was handed when I returned the car and I expect you to honor it along with the associated damages.
Regards,
*** ***

STAY Away from this company!!! I sent the below message to give them the opportunity to make things right and it's been a week with NO RESPONSE!! It only supports the statement below
I rented a economy car for four days that SHOULD HAVE ONLY COST ME 40+/- per day plus taxes I had a reservation with Enterprise but upon my 10:pm , scheduled arrival was told they had no cars Your company was the ONLY ONE with any cars Your employer told me it would normally be PER DAY for an economy car but he'd reduce the price to a TOTAL CHARGE OF PER DAY (including taxes) I did NOT WANT ANY OF THE INSURANCES OR EXTRA COVERAGES...he refused to rent without saying he'd charge me the per day otherwise He stated they were a part of the I said I did NOT understand how an economy car would cost so much I had a luxury SUV rental scheduled for per day I was tired after five days of little sleep and couldn't dispute any further Then I did not receive a final copy of my receipt and discovered that I ended up paying close to PER DAY!! I feel that I should receive a refund for the price difference for what I was charged and YOUR WEB PRICING OF per day A credit amount of PER DAY FOR THE AMOUNT OF $ IF, I do not hear from you within hours with a resolution and agreement of said refund I will take further actions of notifying EVERY social media, news outlet, attorney General and any other appreciate agency SHAME ON YOUR COMPANY FOR ADVANTAGE OF A DISABLED VET...OR ANYONE FOR THAT MATTER IN SUCH A HORRIBLE WAY!!!

Dear *** *** ***
I am writing in regards to complaint ID listed above*** *** *** returned out vehicle with damages to the undercarriage, rims, hubcaps and rocker panelThe estimated cost to repair *** ***'s vehicle was $4,of which the Insurance Company paid
$1,and she paid her deductible of $500.00, leaving a balance of $2,Payless did speak to *** *** and we advised her to set up a claim with her credit card company to help absorb some of the cost, Unfortunately, this was not MINOR damage and *** *** is held liable to pay the remaining balanceFollowing this letter is the estimate from our Claims division ***If you need further information please feel free to contact me at ###-###-####Thank you,
Briell EW***

Hired *** *** and Alpha Roofing and Construction to repair a leak in our roof and take out and replace drywall in garage and family roomSigned a contract and gave *** $700.00,half of $1,the job would cost usThey came out to see what material they would need for the roofCame back a few days later with a chalk gun and sealant and said the roof was fixedThree weeks went by we hadn't received a call or text from *** about doing the inside workWe texted him and ask when the inside work would be done? His drywall man came out days laterHe cut a hole in the ceiling in the garage and I ask him to remove the drywallHe didn't and he removed the drywall in the family room where we found active termitesOur exterminators came out and told us that we could use our contractors pay them and be reimbursed or use the contractors they had and not owe anythingI called *** and he was aware how this worked but I told him I was leaning toward having our exterminator handle it

STAY Away from this company!!! I sent the below message to give them the opportunity to make things right and it's been a week with NO RESPONSE!! It only supports the statement below
I rented a economy car for four days that SHOULD HAVE ONLY COST ME 40+/- per day plus taxes I had a reservation with Enterprise but upon my 10:pm , scheduled arrival was told they had no cars Your company was the ONLY ONE with any cars Your employer told me it would normally be PER DAY for an economy car but he'd reduce the price to a TOTAL CHARGE OF PER DAY (including taxes) I did NOT WANT ANY OF THE INSURANCES OR EXTRA COVERAGES...he refused to rent without saying he'd charge me the per day otherwise He stated they were a part of the I said I did NOT understand how an economy car would cost so much I had a luxury SUV rental scheduled for per day I was tired after five days of little sleep and couldn't dispute any further Then I did not receive a final copy of my receipt and discovered that I ended up paying close to PER DAY!! I feel that I should receive a refund for the price difference for what I was charged and YOUR WEB PRICING OF per day A credit amount of PER DAY FOR THE AMOUNT OF $ IF, I do not hear from you within hours with a resolution and agreement of said refund I will take further actions of notifying EVERY social media, news outlet, attorney General and any other appreciate agency SHAME ON YOUR COMPANY FOR ADVANTAGE OF A DISABLED VET...OR ANYONE FOR THAT MATTER IN SUCH A HORRIBLE WAY!!!

No the police were not involved because when I first spoke to the operations manager, he said that he would try to ha e the sunglasses reimbursedHe then, after I repeatedly called him, finally answered and said no they would do nothingI am trying to speak to the regional manager which will not
return my callsI have left messages and also reached out to customer service online which has done nothingThis occurrence was back in JanuaryI asked to see surveillance and they never complied with any of my requestsThis is a last resort to make it known that this business or lack there of should not be used by anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are refunding her total charges as requested.Michael H***Station ManagerPayless Car RentalPittsburgh Airport ValetOffice ###-###-####Fax ###-###-####

Revdex.com:At this time, I have not been contacted by Payless Car Rental regarding complaint ID ***.Sincerely,*** ***

Initial Business Response /* (1000, 12, 2015/08/21) */
In regards to the aforementioned Revdex.com case# XXXXXXXXPlease accept our apologies for any inconvenience that was experiencedUpon review we have found that the customer did contact Payless regarding the mentioned complaint for which
ticket #XXXXXX, #XXXXXX, #XXXXXX and #XXXXXX was created and the issue was addressedAll of the daily charges for the optional service are clearly outlined on the rental agreement at the time the customer initials and signs the agreement, and we can only assume that since the rental agreement was signed, the customer was aware of the chargesIn the effort to provide excellent customer service, we will refund 1/of the optional supplemental liability coverage of $in the amount of $as onetime courtesy to the customerPlease allow 7-business days for processing
Thank you for renting with Payless and we hope to service your rental needs again in the futureAccordingly, we will be closing the file
Initial Consumer Rebuttal /* (3000, 15, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Deceptive business practice, hiding the acceptance of supplemental insurance within other line items for declining optional insurances, then telling consumer to initial all...without ever mentioning the one line item for agreeing to supplemental insuranceI specifically requested of the counter agent that I did not want any optional insurances as my credit card covers all of thatHe deceptively circled and asked me to initial all line items with the acceptance line item hidden within all the declinesLied to and deceived
Final Consumer Response /* (2000, 19, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I still believe this was deceptive as the agent never once mentioned optional insurance being charged, after I clearly stated that I did not want any optional insurance, I will accept the 50% credit offer in order to move on and end this disputeBuyer beware!
Final Business Response /* (4000, 17, 2015/08/25) */
In regards to the aforementioned Revdex.com case# XXXXXXXXPlease accept our apologies for any inconvenience that was experiencedUpon review we have found that the customer did contact Payless regarding the mentioned complaint for which ticket #XXXXXX, #XXXXXX, #XXXXXX and #XXXXXX was created and the issue was addressedAll of the daily charges for the optional service are clearly outlined on the rental agreement at the time the customer initials and signs the agreement, and we can only assume that since the rental agreement was signed, the customer was aware of the chargesIn the effort to provide excellent customer service, we will refund 1/of the optional supplemental liability coverage of $in the amount of $as onetime courtesy to the customerPlease allow 7-business days for processing
Thank you for renting with Payless and we hope to service your rental needs again in the futureAccordingly, we will be closing the file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11635631, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 12, 2015/08/21) */
In regards to the aforementioned Revdex.com case# XXXXXXXX. Please accept our apologies for any inconvenience that was experienced. Upon review we have found that the customer did contact Payless regarding the mentioned complaint for which ticket...

#XXXXXX, #XXXXXX, #XXXXXX and #XXXXXX was created and the issue was addressed. All of the daily charges for the optional service are clearly outlined on the rental agreement at the time the customer initials and signs the agreement, and we can only assume that since the rental agreement was signed, the customer was aware of the charges. In the effort to provide excellent customer service, we will refund 1/2 of the optional supplemental liability coverage of $156.75 in the amount of $78.37 as onetime courtesy to the customer. Please allow 7-10 business days for processing.
Thank you for renting with Payless and we hope to service your rental needs again in the future. Accordingly, we will be closing the file.
Initial Consumer Rebuttal /* (3000, 15, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Deceptive business practice, hiding the acceptance of supplemental insurance within 7 other line items for declining optional insurances, then telling consumer to initial all...without ever mentioning the one line item for agreeing to supplemental insurance. I specifically requested of the counter agent that I did not want any optional insurances as my credit card covers all of that. He deceptively circled and asked me to initial all line items with the acceptance line item hidden within all the declines. Lied to and deceived.
Final Consumer Response /* (2000, 19, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I still believe this was deceptive as the agent never once mentioned optional insurance being charged, after I clearly stated that I did not want any optional insurance, I will accept the 50% credit offer in order to move on and end this dispute. Buyer beware!
Final Business Response /* (4000, 17, 2015/08/25) */
In regards to the aforementioned Revdex.com case# XXXXXXXX. Please accept our apologies for any inconvenience that was experienced. Upon review we have found that the customer did contact Payless regarding the mentioned complaint for which ticket #XXXXXX, #XXXXXX, #XXXXXX and #XXXXXX was created and the issue was addressed. All of the daily charges for the optional service are clearly outlined on the rental agreement at the time the customer initials and signs the agreement, and we can only assume that since the rental agreement was signed, the customer was aware of the charges. In the effort to provide excellent customer service, we will refund 1/2 of the optional supplemental liability coverage of $156.75 in the amount of $78.37 as onetime courtesy to the customer. Please allow 7-10 business days for processing.
Thank you for renting with Payless and we hope to service your rental needs again in the future. Accordingly, we will be closing the file.

March 8, 2015Dear [redacted],I am writing in regards to the Complaint ID listed above, I followed up with [redacted] and after further investigation he did state this was an error on his part. If you need me to contact our customer again I would be more than happy...

to comply. If you need further information please feel free to contact me at ###-###-#### ext, [redacted].Thank you,Briell W.

Revdex.com:At this time, I have not been contacted by Payless Car Rental regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Payless Car Rental has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

CASE ID: [redacted]On July 31, 2015, you
provided the following...

information:
In regards to the
aforementioned Revdex.com case #[redacted].
Thank you for contacting our Payless Executive Office by way of your local
Revdex.com. We appreciate the time you have taken to bring your
experience to our attention. Please accept our apologies for any inconveniences
you may have encountered at our Payless location. Payless does not wish to
deceive anyone and we do our best to make sure that all pertinent information
is made available to our customer in a variety of places on our website or within
the terms and condition of the rental agreement.We apologize for any misunderstanding or
miscommunication, but the policy states that there will be no refund for a
rental that is returned early. This information is readily available on our
website, www.paylesscar.com, located under our *Pay Now
Terms & Conditions* section. Below, I have included this information for
your review:**Cancellation PolicyIf you need to cancel 48 hours prior to the scheduled
pick-up time, we will refund the full prepaid amount, less a $50.00 USD
processing fee. If the prepay amount is less than $50.00 USD, the entire amount
will be forfeited.If you do not cancel your reservation 48 hours
prior to the scheduled pick-up time or if you fail to rent the car, the entire
prepaid amount will be forfeited.If you return the vehicle before the
original return date (early return), you will not be refunded any portion of
the payment.Retain your reservation confirmation number as
it is necessary for modification or cancellation refund requests.Cancellation refund requests must be made on
PaylessCar.com using your reservation number and canceling your existing
reservation.Underpayments will be handled at the counter
at time of rental return. Unfortunately, we can't promise that your prepaid
daily car rate will apply if you change car types, lengthen or shorten your
rental period or change your pick up location.Upon returning the vehicle, Payless will
process a release of the unused portion of the hold taken at the time of pickup
subject to your bank's procedure. This hold may take up to two weeks to be
released by your bank.If you fail to return the vehicle as agreed,
Payless will obtain additional authorizations from your account to cover the
rental charges.We regret that we were not able to provide a
more favorable response to your inquiry, but trust you will understand our
position on this matter. Thank you for choosing Payless Car Rental.

Take the bus or walk before you rent from Payless Car Rental!!! This company is absolutely horrible! I have rented from them twice, trying to give them the benefit of the doubt, and both times I had significant issues. The rental vehicles were substandard, I was charged more than originally quoted both times (and by significant amounts), and I am currently waiting (for over 60 days now) on a refund for erroneous overpayment. Customer service at the counter is great, but don't expect to receive anything more than a canned statement when you attempt to work with the online help desk. I'm gravely disappointed with this company and certainly want to save anyone else looking for a rental car the hassle of dealing with them!

We are Submitting this claim to our insurance carrier.[redacted]

Horrible company. Waited over 40 minutes in line at the counter. Upon returning my car I brought it back completely full of gas. Get an email stating I was charged a pre paid fuel charge of $23 which I never agreed to.

I contacted customer support, which gave me the run around and still won't refund me my money. They want you to provide all your gas receipts which is unheard of and ridiculous. They won't even acknowledge that I never agreed to the pre paid fuel charge in the first place.

Quoted my price on priceline.com as $103, and ended up charging me $130.

Nearly 30% more than their advertised price.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My insurance co [redacted],  claim # [redacted] reviewed the pictures of the damaged auto and reviewed the cost of repair with Payless car rental - [redacted].  [redacted] Claims  ###-###-####. They concluded the cost of the repairs were overpriced and unwarranted.  They refused to pay and was willing to represent me in court, due to their findings, but Payless stated they didnt want to go to court.  And the credit card co I paid the $500 deduct with stated they would pay the loss of use fees if Payless supplied their fleet loss statement, and payless refused to supply this.  My insurance co paid the correct amount for the repairs and the damages payless is charging me is incorrect. 
Regards,
[redacted]