Payless Car San Diego

Thank you for choosing Payless Car Rental San Diego We apologize for any misunderstanding Apparently basic coverage was accepted by the renter and explained twice upon renting and returning The renter should contact the office at 619-296-if she should have questions regarding her conversation at time of pick up and drop off The number is 619-296-4966, we can once again explain these optional products and terms for qualifying for renting at our location Thank you, Management Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The offer of me needing to call their customer service yet again, stating that we would be explained the "optional" coverages again is simply a poor response from the business I have tried over times to contact their customer service office, each time being told I would need to call back when the proper person was there to speak to, rather than them taking my number and calling me back Finally, after calling back the last time, I did talk to the proper person and they were able to handle the complaint with class, actually not hassling me at all They understood that we felt misled and refunded our "optional" coverages That said, the overall experience that we had with Payless as customers was horrific From at first being told that these "optional" coverages were required because we were out-of-staters, to some staff being willing to help, only to have the original agent that misled us overrule them and still charge us for the coverages In the end, companies with business practices like this should not exist While there are surely some good people working for them, organizationally, clearly they are indecent Please pass my comments onto the company I consider the case resolved due to my finally being able to talk to their customer service and get the matter resolved, but their response to Revdex.com's inquiry I do not accept Regards, [redacted]

Thank you for choosing Payless Car Rental San Diego.We apologize for any inconvenience.The following is information provided to the locations renting guideline data-agent="{ "type":"HideReveal", "eventType":"click", "selectors":".carRules10" ,"content":"General rules" ,"parentClass":"carRulesDetails" }">General rules DAYS RENTER MUST MEET STANDARD AGE, DRIVER, AND CREDIT REQUIREMENTS IN ORDER TO QUALIFY FOR RENTALPLEASE REFER TO INDIVIDUAL LOCATION POLICIES FOR QUALIFYING CONDITIONS, (INCLUDING BUT NOT LIMITED TO) INSURANCE REQUIREMENTS, LOCAL AND NON U.SRENTER REQUIREMENTS, GEOGRAPHICAL RESTRICTIONS, AND PAYMENT INFORMATIONTHE ABOVE NOTED RATE IS AN ESTIMATION ONLY AND MAY DIFFER AT TIME OF RENTALSOME FEES AND SURCHARGES MAY BE TAXABLETAXES AND SURCHARGES ARE NOT WITHIN OUR CONTROL AND MAY CHANGE WITHOUT NOTICEANY CHANGES TO THE DATE, TIME, AND VEHICLE TYPE FOR THIS RESERVATION COULD RESULT IN A PRICE CHANGE.Please note you were informed the next day when you returned that we could close out and prorate your agreement on your request, you have declined and kept the rental under the condition of the locations policy.Thank you.Management Team619- [redacted]

Thank you for choosing Payless Car.We have reviewed the contract and show the collision was something that was accepted at pick upWe have no issue with reimbursing the amount back, however,if you can please provide us with your comprehensive protection to replace ours protection .Payless Management team

The light still required a reset.As stated we trouble shoot the system here at the location.Maintenance issues are handled on site.The rental required no further action.The case has been closed and no further correspondence will follow.Thank you,Contact the location for further inquiries.619-296-

Thank you for choosing Payless Car Rental San Diego.We apologize for any inconvenience.When using a "debit card" the deposit to qualify you for renting is $750.00.The agent must qualify you to rent with a lowered deposit.Deposit are kept on file for inc the case funds are needed.By accepting car
protection which was offered to you the deposit is lowered as a courtesy!Your payment information is under review with your credit card carrier and no further communication will be entertained...Pending its outcome.Than you and enjoy your day.Management Team619-296-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I checked their cop of said "initials" none of them were mine Payless claims they have this action on video but keep denying to provide this for confirmation.
Regards,
*** ***

Thank you for choosing Payless Car Rental San DiegoWe apologize for any inconvenience.Full disclosure of the optional charges were explained to you and you agreed to coverage's per your signed rental agreementWithout the agreed to modification you would have not qualified under
the rental locations rules to rent, voiding your reservation.The rental was trying to be driven out of the coverage area.All rental rule information was explained to you before agreeing to its terms.When booking a reservation for the San Diego location you must have
understood and agreed to the following as per all booking sites:By selecting to complete this booking I acknowledge that I have read and accept the Rules & Restrictions Opens in a new window.,Terms of Use Opens in a new windowand Privacy Policy Opens in a new window
AddressMileageHours of operationOther rate informationOptional servicesPersonal accident insuranceWhen you arriveAge restrictionsCollision damage waiverSpecial equipmentDrop off chargesAssociated car makesForms of paymentInsuranceDriver's licenseOtherState and local taxesReturn refueling
RATE GUARANTEED
WEEKLY
MUST RETURN TO THE SAME STATION
TO USE A DEBIT CARD AT A LOCATION THAT ACCEPTS
THEM YOU ARE SUBJECT TO ADDITIONAL CREDIT CHECKS
OR MUST PRESENT ADDITIONAL IDENTIFICATION
THE MINIMUM RENTAL PERIOD IS DAYS
11.11PCT CONCESSION RECOVERY FEE
ADVISORY: CHARGES ASSOCIATED WITH THE BASE RATE ARE
THOSE WHICH ARE APPLICABLE AT THE TIME OF BOOKING AND COULD BE SUBJECT
TO CHANGEONLY THOSE CHARGES LISTED AS MANDATORY ARE INCLUDED IN THE
TOTAL RATE FOR THE DISPLAYED RENTAL
CROSS BORDER RESTRICTIONS -
AT THIS LOCATION UNLIMITED MILEAGE IS AVAILABLE ONLY
WHEN TRAVELING WITHIN THE STATED GEOGRAPHICAL AREAUSE
OF THE VEHICLE IS RESTRICTED TO THE COUNTIES OF
IMPERIAL LOS ANGELES ORANGE RIVERSIDE SAN
BERNARDINO SAN DIEGO VENTURA AND TRAVEL TO AND FROM
LAS VEGAS NEVADA
FOR THOSE TRAVELING OUTSIDE OF THE GEOGRAPHICAL
RESTRICTED AREA A MILEAGE CHARGE OF USD PER
MILE WILL APPLYOTHER MILEAGE PACKAGES MAY BE
AVAILABLE AT THE TIME OF RENTAL
PLEASE INQUIRE DIRECTLY WITH THE RENTING LOCATION
GRACE PERIOD-
RENTAL IS BASED ON A 24-HOUR PERIODTHE CUSTOMER
RECEIVES A 59-MINUTE GRACE PERIODIF HE/SHE KEEPS
THE VEHICLE AFTER THIS TIME AN HOURLY RATE WILL APPLY
FROM MINUTE ONE
RESERVATION HOLD-
IT IS THE POLICY OF PAYLESS TO HAVE THE CONFIRMED
VEHICLE AVAILABLE DURING BUSINESS HOURS FOR
THE CALENDAR DAY OF THE SCHEDULED ARRIVAL
TOLL ROAD REQUIREMENTS-
YOU ARE RESPONSIBLE FOR PAYING ALL TOLLS INCURRED
WHILE USING THE VEHICLEIF YOU INCUR A TOLL DURING
THE RENTAL PERIOD A NOTICE OF VIOLATION WILL
AUTOMATICALLY BE SENT TO THE LOCATION WHERE IN WHICH
WE WILL PAY THE VIOLATION AS WELL AS CHARGE THE CARD
ON FILE FOR A $USD TICKET ADMINISTRATIVE FEEIF
YOU ARE AWARE OF THE VIOLATION AND SETTLE THE MATTER
DIRECTLY WITH THE TICKETING AGENCY WE WILL REMOVE
THE $USD ADMINISTRATIVE FEE PROVIDED PROOF OF
PAYMENT TO THE AGENCY IS PROVIDED WITHIN DAYS OF
ITS INSURANCEIF PROOF OF PAYMENT IS PROVIDED BY THE
CLOSE OF THE RENTAL IT WILL BE NOTATED IN THE CONTRACT
AND NO FEE WILL BE ASSESSED
CUSTOMERS WHO HAVE QUESTIONS ABOUT TICKETS SHOULD
CONTACT THE LOCATION AT ***
ROADSIDE ASSISTANCE PROGRAM-
$USD PER RENTAL DAY
OUR ROADSIDE SERVICE ASSISTANCE RSA WILL WAIVE ALL OR
A PORTION OF THE COST OF A ROADSIDE ASSISTANCE
SERVICE CALL UP TO THE AMOUNT OF USD PER
INCIDENTBENEFITS INCLUDE EMERGENCY ROAD SERVICE
TOWING WINCHING JUMP START FLAT TIRE CHANGE
LOCKOUT SERVICE AND EMERGENCY FUEL DELIVERYSOME
RESTRICTIONS APPLYSEE LOCATION FOR FURTHER DETAILS
WHEN IT IS PROVIDED TO A CUSTOMERUPON ITS RETURN
IT WILL BE INSPECTEDIF IT IS DETERMINED THAT THE
VEHICLE MUST BE CLEANED OF SMOKE ODOR AND RESIDUE THE
RENTER WILL BE ASSESSED A FEE OF UP TO $USD."Arizona operates under a "no-fault" system, which is used by several states. Under a no-fault
system, car owners file claims with their own insurers, and they are
usually prohibited from going to court except in a few limited
circumstances".Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no proof of any such coverage My husband, who signed the agreement, did not agree to extra coverage We were not, at any time, provided with a receipt (either on paper or via email).
Regards,
*** ***

Thank You for choosing Payless Car.We have reviewed and see this confirmation # and we do show previous rental in April.We have reviewed the rate and show we honored the
reservation rate in April. We reviewed the confirmation # ***, and show that this reservation was never picked up.Please forward what your issues are so that we may investigate...your reservation displays NO SHOW. If you had a conversation here in San Diego with personnel working your reservation we would like you to be specific so we may address your concerns. PAYLESS MANAGEMENT TEAM

Payless Car Rental made no offering.We supplied the reason for the charge amount and if you have new information in regards to that please forward.Have a great day

Thank you fro choosing Payless Car Rental San Diego.We apologize for any inconvenience.We appreciate the opportunity to address your concerns regarding charges.We have investigated the reservation number *** and found that it had exceeded for day.When agreeing and signing the rental
agreement assigned number SAN-***, it clearly states;"The time and mileage rates are subject to a percentage or a daily surcharge if you return the vehicle after the due date or to a different office".With respect the rental was charge appropriatelyPlease refer to your signed agreementIf you do not have an agreement we can provide a copy of signed original.The comment as to charges from a company named "Economy"...we have no such connection and you must dispute that through them.In conclusion the rental is correctly charged and no credits are owed. Thank you,Management Team(619)296-

Thank you for renting with Payless.I appreciate the opportunity to address your concern involving additional charges. As the renter you are responsible for paying all traffic violations incurred while using a Payless vehicle. If you incur a violation during the rental period and fail to
pay before we received its late notification, you will be charged a Administrative Fee of $at the time we process the citation. The charges will be processed to the card on file. Charges will appear as a separate line item on your statement. If you have questions about these charges you may contact us at 619-296-4966. However the renting information has been given back to the issuing agency who will in turn be contacting you for its payment.Please note we have attached unpaid violations: 06/07/20168:39aUNAUTH AIRPRT PRKING_*** * *** ** *** *** FEE:79.50 Thank you again for renting with Payless and we look forward to meeting your rental needs in the future.Management Team619-296-

Thank you for choosing Payless Car Rental San Diego.The following was taken from online booking:
By clicking
"Agree and Book," you acknowledge that:
Rental fees are due at pick-up
Car rental companies require the driver to supply a credit card in
his/her name in order to pick up
the car
Additional restrictions and
fees may apply based on driver's age
You have read the car rental rules
You have read and agree to the Orbitz booking terms and conditions which incorporate the privacy policy
Miscellaneous
WHEN TRAVELING WITHIN THE STATED GEOGRAPHICAL AREAUSE
OF THE VEHICLE IS RESTRICTED TO THE COUNTIES OF
IMPERIAL LOS ANGELES ORANGE RIVERSIDE SAN
BERNARDINO SAN DIEGO VENTURA AND TRAVEL TO AND FROM
LAS VEGAS NEVADA
FOR THOSE TRAVELING OUTSIDE OF THE GEOGRAPHICAL
RESTRICTED AREA A MILEAGE CHARGE WILL APPLY
OTHER
MILEAGE PACKAGES MAY BE
AVAILABLE AT THE TIME OF RENTAL
PLEASE INQUIRE DIRECTLY WITH THE RENTING LOCATION
The agreement to travel was made upon picking up at the location and is non refundable.Thank you,Management Team619-296-4966Management TeamPayless Car Rental San Diego(619) -

I do not find this to be a satisfactory response, and the desired outcome was not offeredTherefore, I do NOT consider this matter to be resolvedDr*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When they representative suggested it may be the gas cap, I complied and proposes returning it if the light still did not turn off To which they responded "no we would just turn the light off anyways" This alludes that Payless may be manually overriding maintenance messages The fact that BOTH of my rental cars had the light come on after driving solidifies my notion and hence Why I'm bringing additional attention to it
Regards,
*** ***

Thank you for choosing Payless Car Rental San Diego.We apologize for any inconvenience.Shuttle service only travels to and from the airport, however due to road traffic,heavy construction and road closures we have experienced delays recently.The airport in San Diego is in the process of offering
onsite facilities to all the rental companies.This process will take place soon in the next several months.Although we have added a 30% (-$29.70) deduction to your rental days as this was given at the end of your reservation.Making your 3day price only a 2day price.We thank you for your time.Management Team619-***

Thank you for choosing Payless Car Rental San Diego.We received the following unpaid citation:notice on 12/04/2014***11/26/20148:53A*** *** *** ** **fee:6.15We received another notice on 12/09/201428614700411/23/201420:45pSR73-CATALINA VIEW NORTH LN 12FEE:63.40We are not affiliated
with any of California's state mandated toll roads and or their locations.It is the drivers responsibility to adhere to all road signage's.We paid one citation and charged our administrative fee in addition.Should you have further questions regarding this matter feel free to contact the location at ***-***-***.Thank you,Management Team

Dear Mr.***,We sincerely apologize for any confusion regarding your credit/debit card authorization hold, and look forward to taking this opportunity to clarify this charge for you.When renting a car with Payless Car Rental an authorization hold is placed on your credit/debit card at the time of
pickup $ Once your rental is returned, this hold is released from our rental system This process usually takes 3-business days, but can vary depending on your financial institution's policies Your financial institution determines how long after the rental is return that your hold is released (not Payless Rental Car) If you have any further questions, or concerns, regarding your authorization hold, please contact your financial institution directly.Thank you again for your inquiry We look forward to serving you in the future.Sincerely,Payless Management team

Thank you for choosing Payless Car Rental San Diego
We apologize for any inconvenience
We will closely monitor our staff for customer service quality and to insure our clients are treated respectfully
When reserving the following rental rules and conditions are found when booking on all web
sites
These terms are for the San Diego location when it comes to mileage/location of travel restrictions:
Geographical Restrictions / Travel Limitations
At this location, unlimited mileage is available only when traveling
within the stated geographical areaUse of the vehicle is restricted
to the counties of Imperial, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Venture and travel to and from Las Vegas, Nevada
For those traveling outside of the geographical restricted area, a
mileage charge will applyAt the time of rental, mileage packages are
available
Please inquire directly with the renting location
One Way Rentals are not permittedAll vehicles must be returned to the renting station
We are sorry, your Arizona travel is properly charged and no credits are warranted
Thank you,
Management Team
(619)296-