Payless Car San Diego

Thank you for choosing Payless Car Rental San Diego.All refund request are processed online through the Payless Car web site.You must adhere to the terms and conditions when choosing to book and must have acknowledged you have read them by agreeing to continue to book.Thank you,Management...

Team[redacted]

Thank you for choosing Payless Car Rental San Diego.Our apologies for any inconvenience.Yes in fact you were charged for returning the rental in a unacceptable state.Your inspection slip does not show any concerns brought to our attention during your check out.All rentals are inspected by the agent...

and customer and any pertinent info can be added if needed.In addition the facility does contain a full wash and vacuum area where all rentals are prepped.We have no issues being reported on the rentals maintenance but will check the rentals air conditioning system since this is the first we are hearing of.When booking a rental you have said that you have read and understood the locations rental rules and conditions.AT THIS LOCATION UNLIMITED MILEAGE IS AVAILABLE ONLY WHEN TRAVELING WITHIN THE STATED GEOGRAPHICAL AREA. USE OF THE VEHICLE IS RESTRICTED TO THE COUNTIES OF IMPERIAL.. LOS ANGELES.. ORANGE.. RIVERSIDE.. SAN BERNARDINO.. SAN DIEGO.. AND VENTURA. TRAVEL IS ALSO PERMITTED TO AND FROM LAS VEGAS NEVADA. . FOR THOSE TRAVELING OUTSIDE OF THE GEOGRAPHICAL RESTRICTED AREA-- A MILEAGE CHARGE OF 0.35 USD PER MILE WILL APPLY. OTHER MILEAGE PACKAGES MAY BE AVAILABLE AT THE TIME OF RENTAL. PLEASE INQUIRE DIRECTLY WITH THE RENTING LOCATION. PREPAID Thank you for making your Pay Now reservation on Paylesscar.com.  We have reviewed our records carefully and determined that you did not cancel your reservation 48 hours prior to your scheduled pick-up time, therefore the full prepaid amount will be charged.  Below is attached the Pay Now terms from Paylesscar.com in case you have any further questions.Paylesscar.com Pay Now Terms & Conditions•    If you need to cancel 48 hours prior to the scheduled pick-up time, we will refund the full prepaid amount less a $50.00 USD processing fee. If the prepay amount is less than $50.00 USD, the entire amount will be forfeited.•    If you do not cancel your reservation 48 hours prior to the scheduled pick-up time or if you fail to rent the car, the entire prepaid amount will be forfeited. We stand by the cleaning charge and no credit will be issued.Thank you,Management Team

Thank you for choosing Payless Car Rental; San Diego.
The following information is posted in the rental page online for the San Diego location:
Geographical Restrictions / Travel Limitations

At this location, unlimited mileage is available only when traveling
within the stated...

geographical area. Use of the vehicle is restricted
to the counties of Imperial, Los Angeles, Orange, Riverside, San
Bernardino, San Diego, Venture and travel to and from Las Vegas, Nevada.

For those traveling outside of the geographical restricted area, a
mileage charge will apply. At the time of rental, mileage packages are
available. Please inquire directly with the renting location.
One Way Rentals are not permitted. All vehicles must be returned to the renting station.

Hence the additional charges for wanting to travel into Arizona.
When booking on the site you have stated that you read and understood these rental rules.
In addition the previous pages list this info as well...
You can withdraw your consent at any time. See Privacy Policy and Terms of Use, or Contact Us.
Your information is secure
Terms & Conditions:
• IMPORTANT: Renter must meet standard age, driver, and credit
requirements in order to qualify for rental. Please refer to individual
Location Policies for qualifying conditions, (including but not limited
to) insurance requirements, local and non U.S. renter requirements,
geographical restrictions, and payment information. The above noted rate
is an estimation only and may differ at time of rental. Some fees and
surcharges may be taxable. Taxes and surcharges are not within our
control and may change without notice. Any changes to the date, time,
and vehicle type for this reservation could result in a price change.
Thank you,
Management Team
619-296-4966

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for renting
with Payless
I appreciate the opportunity to address your concern involving coverage
When renting a vehicle with Payless, you have the option to
accept or decline
coverage
Coverage is authorized by the renter, and that decision is noted on the rental
agreement when the customer initials for the coverage
We have checked our records carefully and find that the coverage option was
offered to you as basic protection, and you indeed initialed for the item and
signed the agreement and its total price
Once a rental agreement has been completed and services have been rendered we
are unable to make any changes or issue refunds
If you have
information that someone is using your card fraudulently then may we suggest
you report it to your card carrier
This is what most people would do in your case
Your claiming the
signature for the contract is not yours that we have using the credit card type
on file as fraud
This matter is considered closed
Please have a nice day
Management Team
Payless Car Rental San Diego
619-296-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called and confirmed the rate with the company. I advised it was a last minute trip for a family emergency so I needed to have everything clear and confirmed before arising. I advised the agent I would be traveling to Arizona. My personal auto insurance provides full coverage for rentals in any state. I advised the agent of this and he assured me I would not need additional insurance and there would be no additional charges. He said he would note the conversation on my reservation. I believe this was said fraudulently knowing that when I arrived I would have no choice but to accept the additional charges and insurance since I was traveling for a family emergency. I believe this was a deliberate and unethical way to charge more.
Regards,
[redacted]

Thank you for choosing Payless Car Rental San Diego.Online reservation pricing was honored at time of pick up...however the contract reflects coverage to the rental was accepted.We appreciate the opportunity to address your concern regarding the optional basic coverage.  When renting a vehicle...

with Payless, you have the option to accept or decline the optional coverage. When coverage is authorized by the renter, it is noted on the rental agreement when the you initialed its acceptance for the coverage.  We have checked our records carefully and find that the basic coverage option was offered, and you agreed to the offer by initialing for it, you signed the totaling of the agreement as well.  A copy was given to you at the counter and the signature pad was used as well, giving you full control and visual access.We’re sorry but once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds.The contract has been added to this response.We do value your business and hope this will not prevent you from choosing our services future.Sincerely,Management Team619-296-4966

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
There is nothing online that says you cannot take the car out of State. Most people book online. If that is there policy then it should be stated on line when the consumer is paying for it. The ruse is I ended up paying $ 568 as opposed to the $150 Stated online. I am sure they do well with this because when I arrived I had no other option. THIS IS NOT RIGHT. I am formally requesting a rebate on the quoted VS paid.Thank You for your concern and interest,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I reviewed the site I booked this on and that is absolutely not the case.  It does not say that anywhere. You did not even have one of the cars he showed us we booked on your lot.  The gentlemen did not give a choice when picking up the car.  He was like a used car salesman. I am going to speak with my work and  get them to take Payless Car Rental off there site. I work for a company with a lot of integrity and honesty and I am sure they do not want there employees using their company website and being treated dishonestly.  Yes my husband signed it.  Again on vacation, we prepaid and he did not give us a choice.  I had to wait till I got home to view the website and see what it actually said.  This is a dishonest transaction.

The following attachments is for the San Diego, CA. location...please review.When booking a rental you have stated that you read and understood these rules and policies.Thank you.

Renter: [redacted]Your rental agreement is attached.

Thank you for choosing Payless Car Rental San Diego.We apologize for any inconvenience.The following is information provided to the locations renting guideline.

data-agent="{
"type":"HideReveal",
"eventType":"click",
"selectors":".carRules10"
,"content":"General rules" ,"parentClass":"carRulesDetails"
}">General rules
365 DAYS RENTER MUST MEET STANDARD AGE, DRIVER, AND CREDIT REQUIREMENTS IN ORDER TO QUALIFY FOR RENTAL. PLEASE REFER TO INDIVIDUAL LOCATION POLICIES FOR QUALIFYING CONDITIONS, (INCLUDING BUT NOT LIMITED TO) INSURANCE REQUIREMENTS, LOCAL AND NON U.S. RENTER REQUIREMENTS, GEOGRAPHICAL RESTRICTIONS, AND PAYMENT INFORMATION. THE ABOVE NOTED RATE IS AN ESTIMATION ONLY AND MAY DIFFER AT TIME OF RENTAL. SOME FEES AND SURCHARGES MAY BE TAXABLE. TAXES AND SURCHARGES ARE NOT WITHIN OUR CONTROL AND MAY CHANGE WITHOUT NOTICE. ANY CHANGES TO THE DATE, TIME, AND VEHICLE TYPE FOR THIS RESERVATION COULD RESULT IN A PRICE CHANGE.Please note you were informed the next day when you returned that we could close out and prorate your agreement on your request, you have declined and kept the rental under the condition of the locations policy.Thank you.Management Team619-[redacted]

Thank you for choosing Payless Car Rental San Diego.
We apologize for any misunderstanding.
Apparently basic coverage was accepted by the renter and explained twice upon renting and returning.
The renter should contact the office at 619-296-4966 if she should have
questions regarding her...

conversation at time of pick up and drop off.
The number is 619-296-4966, we can once again explain these optional
products and terms for qualifying for renting at our location.
Thank you,
Management Team

If you have
information that someone is using your card fraudulently then may we suggest
you report it to your card carrier
This is what most people would do in your case
Your claiming the signature/initials
for the contract is not yours that we have using the credit card type on file
as fraud
This matter is considered closed
Please have a nice day
Management Team
Payless Car Rental San Diego
619-296-

Thank you for your help in resolving this issue. I've been checking my credit card, and the final refund just posted today.At this point, I consider this matter closed. Though I do think it is important to press on this company to adjust the way it deals with customers, as my experience was so poor (and my observation of other customers' experiences indicated that it is a widespread issue). I will not rent with them again and will recommend that others I know will also steer clear of this company when renting cars.Thank you,[redacted]

The delay in pick up does not warrant a full discount.We apologize for traffic delays and a full day off is the result , due to no control of our own.Thank you.

We see the charge of $178.38 and the hold amount of $250.00.We do not see a charge of $30.00, please contact your card carrier and dispute. Thank you,Management  Team

Thank you for choosing Payless Car Rental San Diego.We apologize for any inconvenience.Our apologies for the delayed response…  The San Diego location does have restricted mileage rules.The following can be found on Payless Car Rental sites:  AT THIS LOCATION UNLIMITED...

MILEAGE IS AVAILABLE ONLY WHEN TRAVELING WITHIN THE STATED GEOGRAPHICAL AREA. USE OF THE VEHICLE IS RESTRICTED TO THE COUNTIES OF IMPERIAL.. LOS ANGELES.. ORANGE.. RIVERSIDE.. SAN BERNARDINO.. SAN DIEGO.. AND VENTURA. TRAVEL IS ALSO PERMITTED TO AND FROM LAS VEGAS NEVADA. . FOR THOSE TRAVELING OUTSIDE OF THE GEOGRAPHICAL RESTRICTED AREA-- A MILEAGE CHARGE OF 0.35 USD PER MILE WILL APPLY. OTHER MILEAGE PACKAGES MAY BE AVAILABLE AT THE TIME OF RENTAL. PLEASE INQUIRE DIRECTLY WITH THE RENTING LOCATION. So Yuma Az. would not be allowed.If you have further questions email us at [email protected] Thank you,Management Team619-296-4966

Thank you for choosing
Payless Car Rental San Diego
We apologize for any misunderstanding
First and foremost all rentals picking up in San Diego
are restricted to the
[redacted] boundaries
Under certain conditions sometimes management will approve a travel now and
then
The permission of travel to outside areas has never been a guarantee and the
geographical ares of agreement are clearly posted on websites and facility
locations
We do not mislead nor intent to mislead due to our policies are primary
We are not the
reservation center and our policies are strictly for the San Diego location
If you are getting a generic answer to your question then maybe other southern California locations
might allow the travel but this location does not
We are sorry but we able not able to offer any compensation
Thank you,
Management Team
[redacted]

Thank you for choosing Payless Car Rental San Diego.We apologize for any misunderstanding.The booking website explains the  economy car class can be two or four door.We have verified our record and our findings show this total was agreed to at pick by signature.There will be no credits issued...

at this time  Payless Management  team619-296-4966