Payless Car San Diego

The light still required a reset.As stated we trouble shoot the system here at the location.Maintenance issues are handled on site.The rental required no further action.The case has been closed and no further correspondence will follow.Thank you,Contact the location for further inquiries.619-296-4966

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response by Payless Car Rental states, "The following information is posted in the rental page online for the San Diego location:..."If the Revdex.com will reference the Payless Car Rental site AT THIS VERY MOMENT, the Revdex.com will see that the "Location Policies" information is NOT on the website as stated by Payless Car Rental in their response. The web page is virtually BLANK.Please see:https://www.paylesscar.com/locations/sandiego-san/Then, click on "Location Policies" or go directly to:https://www.paylesscar.com/locations/policy.do?pl=SAN&pldesc=San%20Diego,...⇄ the information in the response by Payless Car Rental was NOT in the Rental Agreement. The information was NOT online when I executed the Rental Agreement. The information was NOT online multiple times over the past two weeks when I've gone to the website and made printouts, taken photos, and made video recordings.  I have signed statements from witnesses that the information was NOT on the website.  At 11:00 a.m. today, I AGAIN made printouts, took photos, and took video of the Payless San Diego website to prove the information is NOT on the website.Once again, I EMPHASIZE, THE INFORMATION IN THE RESPONSE BY PAYLESS CAR RENTAL IS NOT ON THEIR WEBSITE EVEN AT THIS VERY MOMENT.  Please note, I clicked so the Revdex.com Direct Connection would not be activated so that the Revdex.com has the opportunity to verify what I am saying (in addition to my multiple website printouts AND my photos AND my video recordings AND my witness statements).  Regards,
[redacted]

Thank you for choosing Payless Car Rental San Diego.We apologize for any misunderstanding.Our apologies for the delayed response…  Your rental agreement does not show liability, however it does show  the acceptance of our supplemental insurance product.If the product is not...

wanted, we can issue a refund before the end of rental.Although this is a historical issue we are willing to refund the amount.Typically a used item is not refunded due to the fact it is considered used. If you should have any questions email us at [email protected] are more than willing to work out reimbursement details. Than you,Management Team619-296-4966

Thank you for choosing Payless Car Rental San Diego. We apologize for any misunderstanding.We typically ask the renter how the car is driving because we are not the ones driving them,we ask all renters how the car is upon return as wellWhen a engine light comes on, its mostly due to a loose gas cap...

that's why we ask.The San Diego location does contain a full maintenance bay which all rentals are checked when due for/needed maintenance.The correct procedure was followed, which included exchanging the rental if needed.As a courtesy we did issue a partial credit back on your return to your card on file.We do value your feed back and hope to see you back soon. Management Team619-296-4966

Thank you for choosing Payless Car.We have reviewed the contract and show the collision was something that was accepted at pick upWe have no issue with reimbursing the amount back, however,if you can please provide us with your comprehensive protection to replace ours protection .Payless...

Management team

Thank you for renting with Payless.I appreciate the opportunity to address your concern involving coverage.  When renting a vehicle with Payless, you have the option to accept or decline coverage.  Coverage is authorized by the renter, and that decision is noted on the rental agreement...

when the customer initials for the coverage.  We have checked our records carefully and find that the coverage option was offered to you, and you indeed initialed its acceptance and signed for the total pricing of  the agreement.  Once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds.Thank you again for renting with Payless and we look forward to meeting your rental needs in the future.Management Team619-[redacted]

What we offer in this situation is a credit for the time and mileage price difference paid.Please forward us your final billing to "[email protected]". Thank you.

Thank you for choosing Payless Car Rental San Diego.The following attachment was taken from our online web page as it pertains to your inquiry.By making your Pre-Paid reservation, you have read and understood the locations rental rules and conditions.This information clearly states the terms for...

credit card and debit card usage.For questions or concerns contact us directly at 619-296-4966.Thank you,Management Team619-296-4966