PayLink Direct

Please be advised, PayLink Payment Plans (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.   PayLink’s records indicate that...

on March 16, 2016, Ms. [redacted] purchased a vehicle service contract from I[redacted] Group (“IPG”). IPG sells vehicle service contracts, processes down payments, oversees contract distribution, authorizes account cancellation, and issues customer refunds. To facilitate a resolution to Ms. [redacted] inquiry, we forwarded the contents of her complaint to IPG. IPG can be reached as follows:   Integrity Protection Group [redacted]   Ms. [redacted] has not previously contacted PayLink regarding her payment plan or items that were not covered under the terms of the vehicle service contract. As a courtesy to Ms. [redacted], PayLink has been in contact with IPG in an effort to resolve her concerns and IPG informs PayLink that it has engaged Ms. [redacted] on the issues she has raised.   According to IPG, it has cancelled Ms. [redacted] vehicle service contract and will issue her a pro-rated refund consistent with the terms of her vehicle service contract. Please follow up with IPG regarding any other details pertaining to the vehicle service contract.   As a result of receiving this inquiry, Ms [redacted] payment plan account has been discontinued and no further payments are due to PayLink.   For these reasons, we are considering this matter resolved as it pertains to PayLink.

Please be advised PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink Direct does not sell or administer vehicle contracts and is not a party to vehicle service contracts.   As a courtesy to Ms. [redacted] and in coordination with Integrity Protection Group (“IPG”)  who sold Ms. [redacted]no the vehicle service contract, PayLink will refund the three payments (each of $158.22) it processed on Ms. [redacted]no’s account and IPG has agreed to refund Ms. [redacted]no’s down payment of $150.00. The three payments of $158.22 will be refunded to Ms. [redacted]no’s credit card on file with PayLink. The down payment of $150.00 will be refunded by IPG pursuant to its own processes. Please allow 7-10 business days for these refunds to process.   If Ms. [redacted]no has any further questions regarding these refunds, she may contact IPG as follows:   Integrity Protection Group [redacted]
[redacted]
[redacted]   For these reasons, we are considering this matter resolved as it pertains to PayLink.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They refunded me the money as of Friday 
Sincerely,
[redacted]

Dear Sir or Madam: This letter is in response to the complaint submitted by [redacted], Revdex.com Case [redacted]. Please be advised, PayLink Direct (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles.  PayLink does not sell or administer...

vehicle service contracts and is not a party to vehicle service contracts.Our records indicate that on March 13, 2017, Ms. [redacted] purchased a vehicle service contract from Vehicle Service Center (“VSC”), a third-party marketer selling vehicle service contracts on behalf of National Administrative Service Co, LLC. To facilitate your request, we forwarded the contents of your inquiry to VSC.As of today, our records indicate that the policy was cancelled in our billing system on January 11, 2018. Accordingly, no further payments will be collected from Ms. [redacted]. It is our understanding that VSC issued a refund of $100.00 to Ms. [redacted] on February 6, 2018 to the billing method on file. Per VSC, an additional refund check has recently been issued to Ms. [redacted] with [redacted] Tracking No. [redacted] For any questions regarding the status of the refund issued to Ms. [redacted], please contact Vehicle Service Center. Contact information is as follows:Vehicle Service Center[redacted]Irvine, CA 92618[redacted]Should you have any questions concerning the above, or if we can be of further assistance, please do not hesitate to contact me.Sincerely,Marisa SaenzContract & Compliance SpecialistPayLink Direct

[redacted]

justify;"> 
Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
 
Our records indicate on April 4, 2016, Ms. [redacted] purchased a vehicle service contract from Endurance Direct ([redacted]). ** processes down payments, authorizes account cancellation, and issues customer refunds. To facilitate your request, we forwarded the contents of your inquiry to **. They can be reached as follows:
 
Endurance Direct
Attn: [redacted]
[redacted]
[redacted]
[redacted]
 
As a courtesy to Ms. [redacted] PayLink has reached out to ** for a resolution. ** has cancelled Ms. [redacted] vehicle service contract. Please have Ms. [redacted] (pursuant to her Power of Attorney) contact ** to provide the mileage that was on Ms. [redacted] car before it was sold for ** to issue a pro-rated refund consistent with the terms of Ms. [redacted] vehicle service contract. [redacted] contact information is as listed above.
 
For these reasons, we are considering this matter closed as it pertains to PayLink. Please have Ms. [redacted] daughter (pursuant to her Power of Attorney) follow up with ** directly if she has any further questions or concerns in regards to the issuance of Ms. [redacted] refund.

[redacted]   Please be advised, PayLink Direct processes payments for customers who purchase [redacted] service contracts for their automobiles. PayLink Direct does not sell or administer [redacted] service contracts and is not a party to [redacted] service contracts.   Our records indicate...

that Mr. [redacted] purchased a [redacted] service contract from [redacted] Protection Department LLC (“VPD”) on May 9, 2017. VPD processes down payments, authorizes account cancellations, and issues customer refunds.   To facilitate your request, we forwarded the contents of your inquiry to VPD. They can be reached as follows:   Vehicle Protection Department LLC [redacted] Santa Ana, CA 92706 [redacted]   Mr[redacted] service contract has been cancelled due to non-payment. VPD has informed PayLink that Mr. [redacted] was refunded his down payment of $100 to his credit card ending in xx6021 on August 8, 2017. In addition, Mr. [redacted] two installments which were paid on June 9, 2017 and July 10, 2017 for $124.45 each, were charged back to PayLink by Mr. [redacted] bank on July 27, 2017 and August 21, 2017, respectively.   Please have Mr. [redacted] follow up with VPD directly if he has any further questions regarding his refund or the cancellation of his service contract.   For these reasons, we are considering this matter resolved as it pertains to PayLink Direct.

Revdex.com:
I have reviewed the response made by the business in  reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

They are very quick to take your payments but you have to send a notorized letter to request refund and they say it will take 6-8 weeks to receive a refund.However they withdrew money from my account immediately the day it was due.How come they can't immediately send me my refund? Very disappointed.Will spread the word.

Initial Business Response /* (1000, 5, 2015/10/01) */
Please be advised, PayLink Payment Plans, ("PayLink") processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to...

vehicle service contracts.
In the ordinary course of business PayLink does not engage in collection efforts on behalf of itself or its clients. PayLink contacts customers in writing to inform customers of the status of their payments. If the customer received an incoming call regarding the status of her vehicle service contract, the call did not originate from PayLink.
Our records indicate that Ms. [redacted] purchased a vehicle service contract from [redacted] ("NVPS"). NVPS processes down payments, authorizes account cancellation, oversees collection efforts, and issues customer refunds. To facilitate your request, we forwarded the contents of your inquiry to NVPS. They can be reached as follows:
[redacted]
[redacted] Suite [redacted]
[redacted], ** XXXXX
(XXX) XXX-XXXX
According to our records, on August 3, 2015 Ms. [redacted] made a down payment of $395 to NVPS for purchase of her vehicle service contract. On September 3, 2015, PayLink processed one (1) payment on Ms. [redacted]'s account in the amount of $241.50 that was subsequently returned unpaid by her bank. At this time, no payments have been retained by PayLink on Ms. [redacted]'s account.
On September 30, 2015, NVPS cancelled Ms. [redacted]'s vehicle service contract per her request. In accordance with contract cancellation, no payments are due to PayLink on Ms. [redacted]'s account and any notices previously sent to Ms. [redacted] should be disregarded.
Per her request, NVPS is issuing Ms. [redacted] a refund check for the $395 down payment they processed. Please allow 7-10 business days for processing and mail time.
Please be advised this Revdex.com notice is the first inquiry PayLink has received regarding Ms. [redacted]'s account. We have no record that Ms. [redacted] or her family members have contacted PayLink to request information or assistance.
For the aforementioned reasons, we are considering this matter resolved as it pertains to PayLink. If Ms. [redacted] or her daughter has any further questions regarding her vehicle service contract, they should contact NVPS as indicated above.

[redacted]
Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.   Our records...

indicate on November 21, 2016, Ms. [redacted] purchased a vehicle service contract from Automotive Product Consultants (“APC”). APC processes down payments, authorizes account cancellation, and issues customer refunds.  To facilitate your request, we forwarded the contents of your inquiry to APC. They can be reached as follows:   Automotive Product Consultants [redacted]   APC has advised PayLink that on December 21, 2016, APC canceled Ms. [redacted] policy at her request. APC has refunded the down payment of $140.00 back to Ms. [redacted] card ending in [redacted] and has indicated that it mailed a check of $104.88 (the amount of the first installment paid) to Ms. [redacted] on December 29, 2016. Please allow mailing time for Ms. [redacted] to receive this refund.   For these reasons, we are considering this matter closed as it pertains to PayLink. Please have Ms. [redacted] follow up with APC directly if she has any further questions or concerns.

Please be advised, PayLink Payment Plans (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle...

service contracts and is not a party to vehicle service contracts.  
PayLink’s records indicate that on March 16, 2016, Ms. [redacted] purchased a vehicle service contract from I[redacted] Group (“IPG”). IPG sells vehicle service contracts, processes down payments, oversees contract distribution, authorizes account cancellation, and issues customer refunds. To facilitate a resolution to Ms. [redacted] inquiry, we forwarded the contents of her complaint to IPG. IPG can be reached as follows:
 
Integrity Protection Group
[redacted]
[redacted]
[redacted]
 
Ms. [redacted] has not previously contacted PayLink regarding her payment plan or items that were not covered under the terms of the vehicle service contract. As a courtesy to Ms. [redacted], PayLink has been in contact with IPG in an effort to resolve her concerns and IPG informs PayLink that it has engaged Ms. [redacted] on the issues she has raised.
 
According to IPG, it has cancelled Ms. [redacted] vehicle service contract and will issue her a pro-rated refund consistent with the terms of her vehicle service contract. Please follow up with IPG regarding any other details pertaining to the vehicle service contract.
 
As a result of receiving this inquiry, Ms [redacted] payment plan account has been discontinued and no further payments are due to PayLink.
 
For these reasons, we are considering this matter resolved as it pertains to PayLink.

[redacted]

justify;">
Please be advised, PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles.  PayLink Direct does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.

Our records indicate that Ms. [redacted] purchased a vehicle service contract from Integrity Protection Group (“IPG”) on January 15, 2015. IPG processes down payments, authorizes account cancellations, and issues customer refunds.

To facilitate your request, we forwarded the contents of your inquiry to IPG. They can be reached as follows:

Integrity Protection Group
[redacted]

In response to this Revdex.com inquiry, IPG has agreed to discount Ms. [redacted] contract per Ms. [redacted] request to keep her coverage in effect. Please have Ms. [redacted] follow up with IPG directly if she has any further questions regarding her contract.

For these reasons, we are considering this matter resolved as it pertains to PayLink Direct.
Tell us why here...

Initial Business Response /* (1000, 5, 2015/10/23) */
Please be advised, PayLink Payment Plans, ("PayLink") processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to...

vehicle service contracts.
Our records indicate that Ms. [redacted] purchased two (2) vehicle service contracts from [redacted] ("USDS"). One for her 2003 Pontiac Vibe and one for her 2012 Mitsubishi Outlander. USDS processes down payments, authorizes account cancellation, and issues customer refunds. [redacted] - [redacted] is the claims administrator and makes all decisions regarding customer claims for vehicle repair. To facilitate your request, we forwarded the contents of your inquiry to [redacted] and [redacted] - [redacted] Services. They can be reached as follows:
[redacted]
[redacted] Ave
[redacted] XXXXX
(XXX) XXX-XXXX
[redacted] - [redacted]
[redacted] Ave
[redacted] XXXXX
(XXX) XXX-XXXX
Please be advised that in the normal course of business, PayLink is not a party to the cancellation and refund process of a customer's vehicle service contract. As a courtesy to this customer, however, PayLink has coordinated cancellation and refund of her accounts with USDS.
At this time, [redacted] has indicated that both of Ms. [redacted]'s vehicle service contracts are cancelled and refunded per her request. In accordance with contract cancellation, no further payments are due to PayLink or will be processed by PayLink on Ms. [redacted]'s accounts. Refund details are below.
2003 Pontiac Vibe - Refund Details:
Date - Amount - Issued by - Method
09/03/15 - $263.00 - [redacted] - CC ending in [redacted]
10/12/15 - $659.19 - [redacted] - Check# [redacted]
2012 Mitsubishi Outlander - Refund Details:
Date - Amount - Issued by - Method
10/23/15 - $276.00 - [redacted] - CC ending in [redacted]
10/22/15 - $190.08 - PayLink on behalf of [redacted] - CC ending in [redacted]
For the aforementioned reasons, we are considering this matter closed as it pertains to PayLink. If Ms. [redacted] has further questions regarding her vehicle service contracts or her refund, she should contact [redacted] as indicated above.

I called this company to cancel the payment plan agreement and the lady who answers the phone call was very rude, her loud voice, and the sarcastic way she was talking to me.
I don't know if she was having a bad day or something wrong with her but I don't think this is a professional way to take care costumers.

Initial Business Response /* (1000, 10, 2014/03/05) */
Contact Name and Title: [redacted] Client Sup
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@paylinkdirect.com
Please be advised, PayLink Payment Plans ("PayLink") is a payment processing company that processes payments for...

customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
At this time, PayLink has no record of the below customer.
Search Criteria: [redacted] XXXXX
- Search Result: N/A
Search Criteria: Phone Number XXX-XXX-XXXX
- Search Result: N/A
If Ms. [redacted] believes this is incorrect, please provide a copy of her contract and/or her PayLink billing account number.
Ms. [redacted]' claims administrator should be able to assist with providing these items and identifying any relevant parties associated with her vehicle service contract.

[redacted]Please be advised, PayLink Payment Plans
(“PayLink”) processes payments for customers who purchase vehicle service
contracts for their automobiles. PayLink does not sell or administer vehicle
service contracts and is not a party to vehicle service contracts.PayLink’s...

records indicate that on February
25, 2015 [redacted] purchased a vehicle service contract from
[redacted] (“**”). ** sells vehicle service contracts, processes down payments,
oversees contract distribution, authorizes account cancellation, and issues
customer refunds. ** has indicated that [redacted] vehicle
service contract was cancelled effective November 23, 2015 and that a pro rata
refund was issued by ** to [redacted] on November 25, 2015. In accordance with the cancellation of [redacted] vehicle service contract, no further payments are due to PayLink and
PayLink will make no further efforts to process any such payments. For the aforementioned reasons, we are
considering this matter closed as it pertains to PayLink.

[redacted]

justify;"> 
Please be advised, PayLink Payment Plans (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
 
PayLink’s records indicate that on January 6, 2016, Ms. [redacted] purchased a vehicle service contract from Express Protect (“EP”). EP sells vehicle service contracts, processes down payments, oversees contract distribution, authorizes account cancellation, and issues customer refunds. To facilitate a resolution to Ms. [redacted] inquiry, we forwarded the contents of her complaint to EP. EP can be reached as follows:
 
Express Protect LLC
[redacted]
 
Ms[redacted] has not previously contacted PayLink regarding her vehicle service contract or any related concerns.  As a courtesy to Ms. [redacted] PayLink has been in contact with EP in an effort to resolve her concerns and EP informs PayLink that it has engaged Ms[redacted] on the issues she has raised.
 
According to EP, it has cancelled Ms. [redacted] vehicle service contract and will issue her a pro-rated refund consistent with the terms of her vehicle service contract. Please follow up with EP regarding any other details pertaining to the vehicle service contract. In addition, PayLink will issue Ms[redacted] a refund of her payment processed by PayLink on July 6, 2016. 
 
For these reasons, we are considering this matter resolved as it pertains to PayLink.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please be advised PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink Direct does not sell or administer vehicle contracts and is not a party to vehicle service contracts.
 
As a courtesy to Ms. [redacted] and in coordination with Integrity Protection Group (“IPG”)  who sold Ms. [redacted]no the vehicle service contract, PayLink will refund the three payments (each of $158.22) it processed on Ms. [redacted]no’s account and IPG has agreed to refund Ms. [redacted]no’s down payment of $150.00. The three payments of $158.22 will be refunded to Ms. [redacted]no’s credit card on file with PayLink. The down payment of $150.00 will be refunded by IPG pursuant to its own processes. Please allow 7-10 business days for these refunds to process.
 
If Ms. [redacted]no has any further questions regarding these refunds, she may contact IPG as follows:
 
Integrity Protection Group
[redacted]
 
For these reasons, we are considering this matter resolved as it pertains to PayLink.

[redacted]


justify;">Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
 
Our records indicate on November 21, 2016, Ms. [redacted] purchased a vehicle service contract from Automotive Product Consultants (“APC”). APC processes down payments, authorizes account cancellation, and issues customer refunds.  To facilitate your request, we forwarded the contents of your inquiry to APC. They can be reached as follows:
 
Automotive Product Consultants
[redacted]
[redacted]
[redacted]
 
APC has advised PayLink that on December 21, 2016, APC canceled Ms. [redacted] policy at her request. APC has refunded the down payment of $140.00 back to Ms. [redacted] card ending in [redacted] and has indicated that it mailed a check of $104.88 (the amount of the first installment paid) to Ms. [redacted] on December 29, 2016. Please allow mailing time for Ms. [redacted] to receive this refund.
 
For these reasons, we are considering this matter closed as it pertains to PayLink. Please have Ms. [redacted] follow up with APC directly if she has any further questions or concerns.