PayLink Direct

I canceled the contract and they keep calling me everyday and harassing me. I do not want anything else to do with them ever. Stop calling.

[redacted]


justify;">Please be advised, PayLink Payment Plans, (“PayLink”) processes payments for customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
 
Our records indicate on January 8, 2016, Ms. [redacted] purchased a vehicle service contract from Repair Defense Network (“RDN”).  RDN processes down payments, authorizes account cancellation, and issues customer refunds.  To facilitate your request, we forwarded the contents of your inquiry to RDN. They can be reached as follows:
 
Repair Defense Network
[redacted]
[redacted]
[redacted]
 
RDN has advised PayLink that on October 17, 2016, RDN was in contact with Ms. [redacted] and has agreed to defer Ms. [redacted] November payment to the end of the contracting period. If Ms. [redacted] has questions regarding her vehicle service contract, she should contact RDN as indicated above.
 
For these reasons, we are considering this matter closed as it pertains to PayLink. Please have Ms. [redacted] follow up with PayLink directly if he has any further questions or concerns.

[redacted]

justify;"> 
Please be advised, PayLink Direct processes payments for customers who purchase vehicle service contracts for their automobiles.  PayLink Direct does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
 
In the ordinary course of business, PayLink Payment Plans does not engage in collection efforts or provide customer reporting to consumer credit bureaus or other reporting entities on behalf of itself or its clients.
 
Our records indicate that Ms. [redacted] purchased a vehicle service contract from [redacted] (“UAD”) on January 9, 2015. UAD processes down payments, authorizes account cancellations, and issues customer refunds.
 
To facilitate your request, we forwarded the contents of your inquiry to UAD. They can be reached as follows:
 
[redacted]
[redacted]
[redacted]
[redacted]
 
On April 6, 2016, Ms. [redacted] contacted PayLink Direct regarding her vehicle service contract and payment plan agreement. At that time Ms. [redacted] requested cancellation of her account and PayLink Direct discontinued the automatic payment option. No further payments have been or will be processed by PayLink Direct.
[redacted] has indicated that they received the customer’s cancellation documentation, and are currently finalizing the cancellation along with the customer’s pro-rata refund and that Ms. [redacted] should soon receive the refund.
 
If Ms. [redacted] has any further questions regarding the status of her cancellation or refund, she should contact [redacted] directly as indicated above.
 
For these reasons, we are considering this matter resolved as it pertains to PayLink Direct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I purchased a warranty plan from Paylink in January, 2015. I paid $3,200 for a plan that covered 48 months or 100,000 miles. I've only had the plan for 15 months. My car has 68,000 original miles. I had the car in for service. I was told Paylink cancelled my warranty contract. They said they paid out more claims than the car was valued. I should have used the $3,200 to pay the repairs myself. I would have been further ahead. I will not recommend this company to anyone. I have told people of my experience and advised them not to waste their money.

Initial Business Response /* (1000, 5, 2014/04/10) */
Contact Name and Title: [redacted] Client Sv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@paylinkdirect.com
Please be advised, PayLink Payment Plans ("PayLink") is a payment processing company that processes payments for...

customers who purchase vehicle service contracts for their automobiles. PayLink does not sell or administer vehicle service contracts and is not a party to vehicle service contracts.
Our records indicate that on January 15, 2014, Ms. [redacted] purchased a vehicle service contract from [redacted] ("[redacted]"). [redacted] processes down payments, authorizes account cancellation, and issues customer refunds. To facilitate your request, we forwarded the contents of your inquiry to [redacted]. They can be reached as follows:
[redacted]
[redacted]
[redacted] XXXXX
(XXX)XXX-XXXX
According to our records, Ms. [redacted] paid $190.96 toward her vehicle service contract (a down payment of $150.00 to [redacted] and [redacted] received one check from Ms. [redacted] in the amount of $40.96). On April 9, 2014, [redacted] advised [redacted] of cancellation of Ms. [redacted]'s account. In accordance with contract cancellation, [redacted] will not process further payments on Ms. [redacted]'s account, nor are any further payments due.
[redacted] advised that Ms. [redacted] is due a full refund for cancellation of her vehicle service contract. [redacted] is issuing Ms. [redacted] a credit of $150.00 to refund her the down payment they processed. In addition, on behalf of [redacted], [redacted] is issuing Ms. [redacted] a refund check of $40.96 to refund the monthly payment. Please allow 7-10 days for processing and mail time.
For the aforementioned reasons, we are considering this matter resolved as it pertains to PayLink. Please have Ms. [redacted] follow up with [redacted] if she has any further questions regarding her vehicle service contract.

This business was contacted on February 3rd in regards to the contract/policy with a request to cancel such services. I was given three different numbers for cancellation services and finally was told by one of the 'customer service' representatives that it would be at least three to five days before I would get a return call. On February 9, 2016, today's date I finally received a return call and explained to the caller that I simply did not desire the coverage and the individual, he was insistent on knowing "why" I wanted to cancel and wanted me to continue the service. I finally had to stop him and repeat that I no longer desired the service and that was all of an explanation that I needed to relay to him, and simply need the address where the "cancellation letter" need to be mailed. In my opinion if filing a claim would be as difficult as contacting someone for service, the viability of the service is void.