Pendrick Capital Partners LLC

July 19, 2016Dear [redacted], Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. PCP understands that [redacted] believes that she is being billed for an account that she already paid.The charges in dispute originate from services rendered by the...

original creditor listed above on 6/9/13. Pendrick has researched this matter and can provide the following explanation: The original charge for the services rendered was $667.00. While working with the insurance company that $667.00 was credited in the amount of $426.15 reducing the balance due to $240.85. The insurance company then issued a payment of $205.85 fulfilling their policy obligation. The remaining balance of $35.00 was the Patient's Responsibility per the terms of her plan.Pendrick Capital Partners has purchased this account from [redacted] and has retained the services of [redacted] to facilitate repayment of this $35.00 Patient Responsibility Balance.We understand that [redacted] may have been unaware of this remaining balance and have placed this account in a disputed status. We have also instructed our collection agency to do the same, insuring no further collection efforts will be made on this account balance. PCP is not currently listing this on [redacted]s' credit report.Once this response is reviewed [redacted] can contact me directly at the above phone number with any questions. Should she wish to make a payment, that can be mailed to [redacted] at P.O. Box [redacted], Greensboro, NC [redacted].Very Truly Yours,Anthony A.Pendrick Capital Partners Chief Compliance Officer

Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the abovementioned complaint. As most of the complaint pertained to a company other than PCP we have taken the time to research the entire matter. PCP understands that [redacted] believes the debts on his credit report are "erroneous"...

and that [redacted] ([redacted]) violated his trust by disclosing his personal information to a 3" party without his consent. The facts of this matter are as follows. The debts listed above are valid and were incurred when the above named original creditor provided a series of services to [redacted] on 6/10/2015. PCP has Purchased these accounts and placed them with [redacted] to help him establish a repayment plan.[redacted] received a telephone call from a woman who identified herself as [redacted]'s wife. She also validated his information to confirm she was who she said she was. Only after that, the agent at [redacted] began to discuss the specifics of the accounts. Sometime after that [redacted] himself called [redacted] and informed them that the woman they spoke to was not his wife but an associate that he had asked to call and claim to be his wife. During that call he acknowledged he was aware of the debts but disputed their validity. Based on that Call [redacted] deleted their entry on his credit bureau. Since then [redacted] has dispute the accounts through one of the credit bureaus which [redacted] received on 2/24/17. PCP will be providing [redacted] that documentation and they will send it directly to [redacted]. Since that documentation contains personal health information it will not be included in this response.Pendrick Capital Partners and [redacted] have contacted [redacted] regarding debts that,based on the account records of the original creditor are valid. We are sending him the validation he requested and deleted this entry form his credit report. The account is closed in the [redacted] systems and will be marked as a dispute in the Pendrick systems. These actions will insure that there are no further attempts to contact [redacted] regarding these accounts. Once receiving the validation he has requested [redacted] may contact us to arrange a repayment plan should he recognize these debts as valid.

May 16, 2016Dear [redacted],Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. PCP has reviewed [redacted]'s complaint. Please understand that PCP has purchased this account from the original Creditor listed above and is still the owner of this...

account. It has not been sold to [redacted]). The account has been placed with [redacted] for the purpose of debt collection only.Upon receipt of this letter PCP contacted the original creditor to research the circumstances surrounding this account. The research has shown that [redacted] did incur charges in the amount of $865.00 on 12/26/2014.The original billing was sent to the address provided by [redacted] to the hospital at the time of service. The hospital verified this information against the driver's license that was presented to them. That address is [redacted], New Bedford, MA [redacted].On March 5, 2015 the original creditor did receive updated insurance information stating that the insurance to be billed was "[redacted]". On March 9, 2015 the billing was sent to the insurance company provided. To date there has never been a response from the insurance company.If [redacted] feels that his insurance should have paid this, he must contact them directly to see why it wasn't paid when the claim was submitted.Since the itemized billing statement requested relates to medical data that information will not be sent to you, so that there is no potential violation of State or federal privacy laws. This material has been sent directly to [redacted].Very Truly Yours,Anthony A. Chief Compliance Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Pendrick Capital has not summarized the issues and/or conversations accurately. I never acknowledged this debt was mine and the information given on both phone calls is not mine (address and ssn).I do agree will all collections and any other derogatory information be removed from all 3 credit bureaus. Pendrick has recalled this debt from [redacted] but should also refrain from placing this erroneous debt with any other company as it is not mine. No future derogatory credit reporting from Pendrick or any affiliate should be sent to any credit bureau under my name. 
Regards,
[redacted]

[redacted] and [redacted], Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint. We welcome the opportunity to help resolve this matter for you. I believe that our recent phone conversation with [redacted] has resolved this matter. Thank You for bringing it to our attention....

If there are any other concerns please contact us directly.

[redacted] and [redacted], Pendrick Capital Partners (PCP) acknowledges receipt of your complaint regarding this matter and welcomes the opportunity to help you resolve this. The letter you reference from [redacted] is for 2 separate accounts and the details were provided in...

that letter. These charges were for emergency room physician’s services that were provided to you as follows:8/13/2015    in the amount of $704.004/23/2016   in the amount of $1,183.00We have researched with the original creditor and no payment has been made on either of these accounts. It is possible that perhaps you paid the actual hospital bills but not the emergency room physician charges which are billed separately.  Our records indicate that [redacted] has already sent you a copy of the original detailed invoice you received from the original creditor for the 8/13/2015 charges when you requested it in October 2017. They will be sending you the original detailed invoice you received from the original creditor for the 4/23/2016 charges as well.Please contact them directly to show evidence that these balances have been paid or to set up affordable repayment plans. We will place the account in a dispute status until this is resolved.

[redacted]
 [redacted]
I am rejecting this response because:- First my name is [redacted] which is a derogatory name with discriminatory connotations given my hispanic background.- I believe that it is part of your business "modus operandi" to perhaps target minorities that may be unable to defend themselves. I have a [redacted] I will not tolerate abuse or discrimination. - For a bill to be valid you have to provide a service, and the service has to be unpaid. But in addition your client also has to be made aware that a service is being provided and has to be billed in a timely manner. It was unknown to me that by going to an ** I was going to get two bills and I had to provide my insurance information to two different parties. This was never disclosed to me until two years later.  What if the nurse that was there was also on a contract? Can she bill me too? what if the receptionist was also under contract? can she bill me too? how about the person that cleaned the ** after I was seeing? I think you get the idea. I provided my insurance info to the person that asked me and to this day you are unable to get that insurance information from them. The person that got my insurance info billed them and they got paid. This is the first time that your company ask me for my insurance information. You never asked for it when I call, and you never asked me in your letter.
Please provide me with the number to call to provide my insurance information. I will gladly do so now that ask me two years later. I will do it promptly too. So that you do not lose more time.
[redacted]
[redacted]

Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. PCP understands That [redacted] believes that Pendrick Capital Partners attempted to contact her under the name [redacted]) regarding an ambulance ride that she believes was paid...

for. Pendrick Capital Partners and [redacted] are two separate companies. [redacted] is a company that has been contracted to Conduct Collection activity on accounts purchased by PCP.Our investigation into this has shown that the account in question belongs to [redacted]'s daughter [redacted] had attempted to contact [redacted] via telephone and mail at the address she provided the original Creditor. At no point did [redacted] attempt to contact [redacted], however the address provided by [redacted] is the same address listed for [redacted] in this Complaint.Since the account is in [redacted]'s name and she was not a minor when the service was provided regulations prohibit PCP from discussing the specifics of the account with her mother [redacted]. If further clarification is needed regarding the account specifics [redacted] can contact Pendrick Capital Partners at the above address and phone number or contact [redacted] at the name and address provided in their letter.Very Truly Yours,Anthony A[redacted] Pendrick Capital Partners Chief Compliance Officer

[redacted] and [redacted], Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint. We welcome the opportunity to help clarify this matter for you. PCP is the creditor of 3 accounts in your name. These were the result of emergency room services provided on 3/21/16, 3/22/16...

and 3/23/16.  PCP has placed these accounts with a collection agency, [redacted] to help you establish a repayment plan.  Is not a a data furnisher to any credit reporting agency. Our records show that neither PCP or [redacted] have received any request for validation on these 3 accounts. [redacted] will be updating your credit report to show these accounts as disputed and will be mailing you copies of the itemized billing statements. You should have the statements within the next 7-10 business days. Due to the sensitive nature of those statements they cannot be uploaded to this site. Once you receive and review the statements please contact [redacted] directly to explain why you feel you do not owe these balances or to discuss repayment options.

Pendrick Capital Partners has reviewed and investigated [redacted]'s complaint and have closed the above referenced account. The trace lines will be deleted and there will be no further attempt to collect this balance in the future.Very Truly Yours,

February 15, 2016Revdex.com Metro DC & Eastern PA 1411 K St. NW 10" Floor Washington, DC 20005-3404RE: Complaint [redacted] Submitted February 08, 2016 Complainant: [redacted] Pendrick Reference #: [redacted] Account # referenced in complaint: [redacted]Dear [redacted],Pendrick...

Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. PCP understands that [redacted] believes she received a collection notice for her daughter [redacted]. In early February our representative attempted to contact a consumer via letter to what it believed was the correct address for the responsible consumer. After speaking with [redacted] on February 15, 2016 PCP understands that this address does not reach the responsible consumer.PCP has updated its records to reflect the address at [redacted] to be invalid and will not mail any future letters to that address regarding this matter.Very Truly Yours,

7-28-15We have sent the consumer an Itemized Statement via the collection agency.  7-20-15 Consumer was seen in the ER at [redacted] Med Center in Kissimmee Fla. not South Carolina.  We feel that there was a misunderstanding as to where they were seen.  Please let us know if there...

is still an issue. Dee O.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me at the moment.  However, given the experience I had with this business, I will contact you and update you, if they do not respect their promise. 
Regards,
[redacted]

July 15, 2016Dear [redacted], Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. Based on the information provided in the complaint we have been unable to locate an account for [redacted] We have asked [redacted] to provide further information to help us locate this account. She has stated that she is unwilling to. While PCP understands [redacted]'s frustration, we are unable to help based on the information provided. Please consider the following: Pendrick Capital Partners does not credit report accounts directly. We have authorized licensed agencies who do that on our behalf.There are numerous reasons that could lead to this confusion. Examples include but are not limited to; An actual error with one of the credit reporting agencies, possibly the account in question was opened in a different last name but because of the SSN the bureaus update the credit report accordingly. There are many other possible explanations including that this is a valid account that [redacted] does not recognize for some reason.If we had more detailed information as requested, we could provide the explanation and resolution that is being asked of us. Without further information there is nothing that Pendrick Capital Partners can do to resolve this matter.In an attempt to resolve this, we did reach out to [redacted] directly via telephone at the number provided in this complaint the morning of 7/14/16. We were unable to reach her but did leave a message on her voicemail. This call has not been returned.We do suggest that [redacted] dispute this listing with the proper credit reporting agency and that will trigger an investigation request back to the data furnisher that reported this and will allow the matter to be corrected.In closing Pendrick Capital Partners would like to resolve this as quickly as possible, however we cannot do that without further cooperation from [redacted]. The most expeditious way to resolve this would be for her to return our call atthe above phone #.Very Truly Yours,Anthony A.Chief Compliance Officer

Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above-mentioned complaint. PCP has multiple medical debts resulting from services provided to [redacted] prior to May 2015. This is prior to his Medicaid eligibility. These would still be considered valid debts but PCP has decided to...

close all of these accounts based on [redacted]'s financial hardship.

Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above-mentioned complaint. We have researched the matter. Our Agency believed they were attempting to contact a consumer regarding a balance due with our office. It appears that [redacted]'s contact information may have been associated...

with this account in error. It would require more data from [redacted] to determine that for sure. In an effort to minimize any further inconvenience to [redacted] Pendrick has removed his address and telephone # from this account and closed the account itself. Our agency has done the same.There will be no further attempts to contact [redacted] in regards to this specific matter.Very Truly Yours,Anthony A[redacted] Pendrick Capital Partners Chief Compliance Officer

6-3-15This account is now with [redacted] and I have asked them to send an itemized statement.  The agency they were dealing with is not mentioned so this should be taken care of.  Dee O.

Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the above mentioned complaint. PCP understands You are requesting more information on this debt. PCP has purchased the above account $36.00 from the original creditor listed above. We have placed the account with [redacted]...

to help you establish a repayment plan. Phoenix's records indicate that they did mail you a letter on 1/6/17. This letter explained the ways to contact them to pay the account as well as the ways to contact them to request more information or dispute the balance. At our request, today they have updated their credit reporting to reflect your dispute. We are also providing them the detailed itemized billing statement from the original creditor. They will mail that to you. You should receive that in 7-10 days. Once you review the document sent you can contact them toll free at ###-###-####.Please contact me directly should you have any further questions.Very Truly Yours,Anthóny A[redacted] Pendrick Capital Partners Chief Compliance Officer

[redacted] Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your compliant. We welcome the opportunity to help clarify this matter for you.1)      Pendrick Capital Partners has no subsidiaries. We do however, place accounts with professional...

collection agencies.2)      Pendrick Capital Partners has never attempted to contact you directly. We have purchased this account in your name from the original creditor. We have subsequently placed that account with a collection agency to help you resolve this unpaid balance. You state you spoke to us on 9/20/17. We have no record of that but the agency does have a record of speaking to you around that date.3)      These charges were for emergency physician’s services provided on 8/26/16. These services were provided to someone who provide your name, Address and Telephone number matching those you have provided in this complaint. 4)      You also filed a similar complaint against this agency. In response to both complaints they are sending you the itemized billing statement and admission forms signed by you or someone using your name. Once you review this material please contact them directly. At that time, you can provide them evidence showing that this is not your account or set up a reasonable and affordable payment plan.

[redacted] and [redacted], Pendrick Capital Partners (PCP) acknowledges receipt of your complaint regarding this matter and welcomes the opportunity to help you resolve this. PCP is the owner of the account in question and it has not been sold to any other company. We have placed your account with...

[redacted]) to contact you and set up a reasonable payment plan. This account balance is the result of emergency room physician’s services provided to you on 7/30/14. While the timing will correlate to a similar bill you received from the actual hospital, physician’s services are billed separately and individually by the physicians practice.  This may be why you believe it was paid. The hospital never issued this bill and does not have any record of it, which is why they would tell you there was no balance due to them. Please contact [redacted] directly if you require more detailed billing information. That data is confidential so we cannot provide it in this forum. You may also contact them directly to set up an affordable payment plan for this balance.